feat: checklists em tickets + automações

- Adiciona checklist no ticket (itens obrigatórios/opcionais) e bloqueia encerramento com pendências\n- Cria templates de checklist (globais/por empresa) + tela em /settings/checklists\n- Nova ação de automação: aplicar template de checklist\n- Corrige crash do Select (value vazio), warnings de Dialog e dimensionamento de charts\n- Ajusta SMTP (STARTTLS) e melhora teste de integração

convex/automations.ts

@@ -16,6 +16,7 @@ import { getTemplateByKey, normalizeFormTemplateKey } from "./ticketFormTemplate
 import { TICKET_FORM_CONFIG } from "./ticketForms.config"
 import { renderAutomationEmailHtml, type AutomationEmailProps } from "./reactEmail"
 import { buildBaseUrl } from "./url"
+import { applyChecklistTemplateToItems, type TicketChecklistItem } from "./ticketChecklist"
 
 type AutomationEmailTarget = "AUTO" | "PORTAL" | "STAFF"
 
@@ -32,6 +33,7 @@ type AutomationAction =
   | { type: "SET_FORM_TEMPLATE"; formTemplate: string | null }
   | { type: "SET_CHAT_ENABLED"; enabled: boolean }
   | { type: "ADD_INTERNAL_COMMENT"; body: string }
+  | { type: "APPLY_CHECKLIST_TEMPLATE"; templateId: Id<"ticketChecklistTemplates"> }
   | {
       type: "SEND_EMAIL"
       recipients: AutomationEmailRecipient[]
@@ -141,6 +143,12 @@ function parseAction(value: unknown): AutomationAction | null {
     return { type: "ADD_INTERNAL_COMMENT", body }
   }
 
+  if (type === "APPLY_CHECKLIST_TEMPLATE") {
+    const templateId = typeof record.templateId === "string" ? record.templateId : ""
+    if (!templateId) return null
+    return { type: "APPLY_CHECKLIST_TEMPLATE", templateId: templateId as Id<"ticketChecklistTemplates"> }
+  }
+
   if (type === "SEND_EMAIL") {
     const subject = typeof record.subject === "string" ? record.subject.trim() : ""
     const message = typeof record.message === "string" ? record.message : ""
@@ -672,6 +680,10 @@ async function applyActions(
     ctaLabel: string
   }> = []
 
+  let checklist = (Array.isArray((ticket as unknown as { checklist?: unknown }).checklist)
+    ? ((ticket as unknown as { checklist?: unknown }).checklist as TicketChecklistItem[])
+    : []) as TicketChecklistItem[]
+
   for (const action of actions) {
     if (action.type === "SET_PRIORITY") {
       const next = action.priority.trim().toUpperCase()
@@ -814,6 +826,32 @@ async function applyActions(
       continue
     }
 
+    if (action.type === "APPLY_CHECKLIST_TEMPLATE") {
+      const template = (await ctx.db.get(action.templateId)) as Doc<"ticketChecklistTemplates"> | null
+      if (!template || template.tenantId !== ticket.tenantId || template.isArchived === true) {
+        throw new ConvexError("Template de checklist inválido na automação")
+      }
+      if (template.companyId && (!ticket.companyId || String(template.companyId) !== String(ticket.companyId))) {
+        throw new ConvexError("Template de checklist não pertence à empresa do ticket")
+      }
+
+      const result = applyChecklistTemplateToItems(checklist, template, {
+        now,
+        actorId: automation.createdBy ?? undefined,
+      })
+
+      if (result.added > 0) {
+        checklist = result.checklist
+        patch.checklist = checklist.length > 0 ? checklist : undefined
+      }
+
+      applied.push({
+        type: action.type,
+        details: { templateId: String(template._id), templateName: template.name, added: result.added },
+      })
+      continue
+    }
+
     if (action.type === "SEND_EMAIL") {
       const subject = action.subject.trim()
       const message = action.message.replace(/\r\n/g, "\n").trim()