feat: checklists em tickets + automações

- Adiciona checklist no ticket (itens obrigatórios/opcionais) e bloqueia encerramento com pendências\n- Cria templates de checklist (globais/por empresa) + tela em /settings/checklists\n- Nova ação de automação: aplicar template de checklist\n- Corrige crash do Select (value vazio), warnings de Dialog e dimensionamento de charts\n- Ajusta SMTP (STARTTLS) e melhora teste de integração

src/lib/mappers/ticket.ts

@@ -81,6 +81,22 @@ const serverTicketSchema = z.object({
   queue: z.string().nullable(),
   formTemplate: z.string().nullable().optional(),
   formTemplateLabel: z.string().nullable().optional(),
+  checklist: z
+    .array(
+      z.object({
+        id: z.string(),
+        text: z.string(),
+        done: z.boolean(),
+        required: z.boolean().optional(),
+        templateId: z.string().optional(),
+        templateItemId: z.string().optional(),
+        createdAt: z.number().optional(),
+        createdBy: z.string().optional(),
+        doneAt: z.number().optional(),
+        doneBy: z.string().optional(),
+      }),
+    )
+    .optional(),
   requester: serverUserSchema,
   assignee: serverUserSchema.nullable(),
   company: z
@@ -227,6 +243,10 @@ export function mapTicketFromServer(input: unknown) {
     ...base
   } = serverTicketSchema.parse(input);
   const s = { csatScore, csatMaxScore, csatComment, csatRatedAt, csatRatedBy, ...base };
+  const checklist = (s.checklist ?? []).map((item) => ({
+    ...item,
+    required: item.required ?? true,
+  }));
   const slaSnapshot = s.slaSnapshot
     ? {
         categoryId: s.slaSnapshot.categoryId ? String(s.slaSnapshot.categoryId) : undefined,
@@ -243,6 +263,7 @@ export function mapTicketFromServer(input: unknown) {
   const ui = {
     ...base,
     status: normalizeTicketStatus(s.status),
+    checklist,
     company: s.company
       ? { id: s.company.id, name: s.company.name, isAvulso: s.company.isAvulso ?? false }
       : undefined,
@@ -325,6 +346,10 @@ export function mapTicketWithDetailsFromServer(input: unknown) {
     ...base
   } = serverTicketWithDetailsSchema.parse(input);
   const s = { csatScore, csatMaxScore, csatComment, csatRatedAt, csatRatedBy, ...base };
+  const checklist = (s.checklist ?? []).map((item) => ({
+    ...item,
+    required: item.required ?? true,
+  }));
   const slaSnapshot = s.slaSnapshot
     ? {
         categoryId: s.slaSnapshot.categoryId ? String(s.slaSnapshot.categoryId) : undefined,
@@ -360,6 +385,7 @@ export function mapTicketWithDetailsFromServer(input: unknown) {
     ...base,
     customFields,
     status: normalizeTicketStatus(base.status),
+    checklist,
     category: base.category ?? undefined,
     subcategory: base.subcategory ?? undefined,
     lastTimelineEntry: base.lastTimelineEntry ?? undefined,