views: criar página /views com gráficos (Canais movido do dashboard, CSAT distribuição, Filas abertas); dashboard: trocar por gráfico Abertos x Resolvidos (últimos 7/30/90 dias); reports: nova query openedResolvedByDay

convex/reports.ts

@@ -226,6 +226,52 @@ export const csatOverview = query({
   },
 });
 
+export const openedResolvedByDay = query({
+  args: { tenantId: v.string(), viewerId: v.id("users"), range: v.optional(v.string()), companyId: v.optional(v.id("companies")) },
+  handler: async (ctx, { tenantId, viewerId, range, companyId }) => {
+    const viewer = await requireStaff(ctx, viewerId, tenantId);
+    let tickets = await fetchScopedTickets(ctx, tenantId, viewer);
+    if (companyId) tickets = tickets.filter((t) => t.companyId === companyId)
+
+    const days = range === "7d" ? 7 : range === "30d" ? 30 : 90;
+    const end = new Date();
+    end.setUTCHours(0, 0, 0, 0);
+    const endMs = end.getTime() + ONE_DAY_MS;
+    const startMs = endMs - days * ONE_DAY_MS;
+
+    const opened: Record<string, number> = {}
+    const resolved: Record<string, number> = {}
+
+    // pre-fill buckets
+    for (let i = days - 1; i >= 0; i--) {
+      const d = new Date(endMs - (i + 1) * ONE_DAY_MS)
+      const key = formatDateKey(d.getTime())
+      opened[key] = 0
+      resolved[key] = 0
+    }
+
+    for (const t of tickets) {
+      if (t.createdAt >= startMs && t.createdAt < endMs) {
+        const key = formatDateKey(t.createdAt)
+        opened[key] = (opened[key] ?? 0) + 1
+      }
+      if (t.resolvedAt && t.resolvedAt >= startMs && t.resolvedAt < endMs) {
+        const key = formatDateKey(t.resolvedAt)
+        resolved[key] = (resolved[key] ?? 0) + 1
+      }
+    }
+
+    const series: Array<{ date: string; opened: number; resolved: number }> = []
+    for (let i = days - 1; i >= 0; i--) {
+      const d = new Date(endMs - (i + 1) * ONE_DAY_MS)
+      const key = formatDateKey(d.getTime())
+      series.push({ date: key, opened: opened[key] ?? 0, resolved: resolved[key] ?? 0 })
+    }
+
+    return { rangeDays: days, series }
+  },
+})
+
 export const backlogOverview = query({
   args: { tenantId: v.string(), viewerId: v.id("users"), range: v.optional(v.string()), companyId: v.optional(v.id("companies")) },
   handler: async (ctx, { tenantId, viewerId, range, companyId }) => {