feat: automações de tickets e testes de regressão

convex/schema.ts

@@ -371,6 +371,41 @@ export default defineSchema({
     createdAt: v.number(),
   }).index("by_ticket", ["ticketId"]),
 
+  ticketAutomations: defineTable({
+    tenantId: v.string(),
+    name: v.string(),
+    enabled: v.boolean(),
+    trigger: v.string(),
+    timing: v.string(), // IMMEDIATE | DELAYED
+    delayMs: v.optional(v.number()),
+    conditions: v.optional(v.any()),
+    actions: v.any(),
+    createdBy: v.id("users"),
+    updatedBy: v.optional(v.id("users")),
+    createdAt: v.number(),
+    updatedAt: v.number(),
+    runCount: v.optional(v.number()),
+    lastRunAt: v.optional(v.number()),
+  })
+    .index("by_tenant", ["tenantId"])
+    .index("by_tenant_enabled", ["tenantId", "enabled"])
+    .index("by_tenant_trigger", ["tenantId", "trigger"]),
+
+  ticketAutomationRuns: defineTable({
+    tenantId: v.string(),
+    automationId: v.id("ticketAutomations"),
+    ticketId: v.id("tickets"),
+    eventType: v.string(),
+    status: v.string(), // SUCCESS | SKIPPED | ERROR
+    matched: v.boolean(),
+    error: v.optional(v.string()),
+    actionsApplied: v.optional(v.any()),
+    createdAt: v.number(),
+  })
+    .index("by_tenant_created", ["tenantId", "createdAt"])
+    .index("by_automation_created", ["automationId", "createdAt"])
+    .index("by_ticket", ["ticketId"]),
+
   ticketChatMessages: defineTable({
     ticketId: v.id("tickets"),
     authorId: v.id("users"),