chore: expand reports coverage and upgrade next
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21 changed files with 2952 additions and 2713 deletions
260
tests/reports.timeline-hours.test.ts
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260
tests/reports.timeline-hours.test.ts
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import { afterAll, beforeAll, describe, expect, it, vi } from "vitest"
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vi.mock("../convex/rbac", () => ({
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requireStaff: vi.fn(),
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}))
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import type { Doc, Id } from "../convex/_generated/dataModel"
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import {
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csatOverviewHandler,
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hoursByClientHandler,
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openedResolvedByDayHandler,
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} from "../convex/reports"
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import { requireStaff } from "../convex/rbac"
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import { createReportsCtx } from "./utils/report-test-helpers"
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const TENANT_ID = "tenant-1"
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const VIEWER_ID = "user-reports" as Id<"users">
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function buildTicket(overrides: Partial<Doc<"tickets">>): Doc<"tickets"> {
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const base: Record<string, unknown> = {
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_id: "ticket_base" as Id<"tickets">,
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tenantId: TENANT_ID,
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reference: 50000,
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subject: "Chamado",
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summary: null,
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status: "PENDING",
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priority: "MEDIUM",
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channel: "EMAIL",
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queueId: undefined,
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requesterId: "user_req" as Id<"users">,
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requesterSnapshot: { name: "Alice", email: "alice@example.com", avatarUrl: undefined, teams: [] },
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assigneeId: "user_assignee" as Id<"users">,
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assigneeSnapshot: { name: "Bob", email: "bob@example.com", avatarUrl: undefined, teams: [] },
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companyId: undefined,
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companySnapshot: undefined,
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machineId: undefined,
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machineSnapshot: undefined,
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working: false,
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dueAt: undefined,
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firstResponseAt: undefined,
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resolvedAt: undefined,
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closedAt: undefined,
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updatedAt: Date.now(),
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createdAt: Date.now(),
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tags: [],
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customFields: [],
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totalWorkedMs: 0,
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internalWorkedMs: 0,
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externalWorkedMs: 0,
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activeSessionId: undefined,
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}
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return { ...(base as Doc<"tickets">), ...overrides }
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}
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function buildCompany(overrides: Partial<Doc<"companies">>): Doc<"companies"> {
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const base: Record<string, unknown> = {
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_id: "company_base" as Id<"companies">,
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tenantId: TENANT_ID,
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name: "Empresa",
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slug: "empresa",
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createdAt: Date.now(),
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updatedAt: Date.now(),
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isAvulso: false,
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contractedHoursPerMonth: 40,
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}
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return { ...(base as Doc<"companies">), ...overrides }
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}
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describe("convex.reports.openedResolvedByDay", () => {
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const requireStaffMock = vi.mocked(requireStaff)
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const FIXED_NOW = Date.UTC(2024, 4, 15, 12, 0, 0)
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beforeAll(() => {
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vi.useFakeTimers()
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vi.setSystemTime(FIXED_NOW)
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})
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afterAll(() => {
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vi.useRealTimers()
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})
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it("counts opened and resolved tickets per day within the range", async () => {
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requireStaffMock.mockResolvedValue({
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role: "ADMIN",
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user: { companyId: undefined },
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} as unknown as Awaited<ReturnType<typeof requireStaff>>)
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const tickets = [
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buildTicket({
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_id: "ticket_open" as Id<"tickets">,
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createdAt: Date.UTC(2024, 4, 13, 9, 0, 0),
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status: "PENDING",
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}),
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buildTicket({
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_id: "ticket_resolved" as Id<"tickets">,
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createdAt: Date.UTC(2024, 4, 12, 10, 0, 0),
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resolvedAt: Date.UTC(2024, 4, 14, 8, 0, 0),
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status: "RESOLVED",
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}),
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buildTicket({
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_id: "ticket_old" as Id<"tickets">,
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createdAt: Date.UTC(2024, 3, 30, 10, 0, 0),
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status: "PENDING",
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}),
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]
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const ctx = createReportsCtx({ tickets }) as Parameters<typeof openedResolvedByDayHandler>[0]
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const result = await openedResolvedByDayHandler(ctx, {
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tenantId: TENANT_ID,
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viewerId: VIEWER_ID,
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range: "7d",
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})
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const opened13 = result.series.find((point) => point.date === "2024-05-13")
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const resolved14 = result.series.find((point) => point.date === "2024-05-14")
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expect(result.rangeDays).toBe(7)
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expect(opened13).toMatchObject({ opened: 1, resolved: 0 })
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expect(resolved14).toMatchObject({ opened: 0, resolved: 1 })
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})
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})
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describe("convex.reports.csatOverview", () => {
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const requireStaffMock = vi.mocked(requireStaff)
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const FIXED_NOW = Date.UTC(2024, 4, 20, 12, 0, 0)
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beforeAll(() => {
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vi.useFakeTimers()
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vi.setSystemTime(FIXED_NOW)
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})
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afterAll(() => {
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vi.useRealTimers()
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})
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it("summarizes survey averages and distribution", async () => {
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requireStaffMock.mockResolvedValue({
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role: "ADMIN",
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user: { companyId: undefined },
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} as unknown as Awaited<ReturnType<typeof requireStaff>>)
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const ticketA = buildTicket({
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_id: "ticket_a" as Id<"tickets">,
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createdAt: Date.UTC(2024, 4, 18, 9, 0, 0),
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})
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const ticketB = buildTicket({
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_id: "ticket_b" as Id<"tickets">,
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createdAt: Date.UTC(2024, 4, 17, 15, 0, 0),
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})
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const eventsByTicket = new Map<string, Array<{ type: string; payload?: unknown; createdAt: number }>>([
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["ticket_a", [{ type: "CSAT_RECEIVED", payload: { score: 5 }, createdAt: Date.UTC(2024, 4, 19, 8, 0, 0) }]],
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[
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"ticket_b",
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[
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{ type: "CSAT_RECEIVED", payload: { score: 3 }, createdAt: Date.UTC(2024, 4, 18, 14, 0, 0) },
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{ type: "COMMENT", payload: {}, createdAt: Date.UTC(2024, 4, 18, 15, 0, 0) },
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],
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],
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])
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const ctx = createReportsCtx({ tickets: [ticketA, ticketB], ticketEventsByTicket: eventsByTicket }) as Parameters<typeof csatOverviewHandler>[0]
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const result = await csatOverviewHandler(ctx, {
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tenantId: TENANT_ID,
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viewerId: VIEWER_ID,
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range: "7d",
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})
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expect(result.rangeDays).toBe(7)
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expect(result.totalSurveys).toBe(2)
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expect(result.averageScore).toBe(4)
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expect(result.distribution.find((entry) => entry.score === 5)?.total).toBe(1)
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expect(result.distribution.find((entry) => entry.score === 3)?.total).toBe(1)
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expect(result.recent[0]?.ticketId).toBe("ticket_a")
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})
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})
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describe("convex.reports.hoursByClient", () => {
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const requireStaffMock = vi.mocked(requireStaff)
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const FIXED_NOW = Date.UTC(2024, 5, 5, 12, 0, 0)
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beforeAll(() => {
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vi.useFakeTimers()
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vi.setSystemTime(FIXED_NOW)
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})
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afterAll(() => {
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vi.useRealTimers()
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})
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it("aggregates worked hours by company", async () => {
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requireStaffMock.mockResolvedValue({
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role: "ADMIN",
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user: { companyId: undefined },
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} as unknown as Awaited<ReturnType<typeof requireStaff>>)
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const companyA = buildCompany({ _id: "company_a" as Id<"companies">, name: "Empresa A", contractedHoursPerMonth: 60 })
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const companyB = buildCompany({ _id: "company_b" as Id<"companies">, name: "Empresa B", isAvulso: true })
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const tickets = [
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buildTicket({
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_id: "ticket_a" as Id<"tickets">,
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companyId: companyA._id,
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updatedAt: Date.UTC(2024, 5, 4, 10, 0, 0),
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internalWorkedMs: 3 * 3600000,
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externalWorkedMs: 1 * 3600000,
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}),
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buildTicket({
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_id: "ticket_b" as Id<"tickets">,
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companyId: companyB._id,
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updatedAt: Date.UTC(2024, 5, 3, 15, 0, 0),
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internalWorkedMs: 3600000,
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externalWorkedMs: 2 * 3600000,
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}),
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buildTicket({
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_id: "ticket_old" as Id<"tickets">,
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companyId: companyA._id,
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updatedAt: Date.UTC(2024, 4, 20, 12, 0, 0),
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internalWorkedMs: 5 * 3600000,
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externalWorkedMs: 0,
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}),
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]
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const companies = new Map<string, Doc<"companies">>([
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[String(companyA._id), companyA],
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[String(companyB._id), companyB],
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])
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const ctx = createReportsCtx({ tickets, companies }) as Parameters<typeof hoursByClientHandler>[0]
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const result = await hoursByClientHandler(ctx, {
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tenantId: TENANT_ID,
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viewerId: VIEWER_ID,
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range: "7d",
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})
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expect(result.rangeDays).toBe(7)
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expect(result.items).toHaveLength(2)
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expect(result.items).toEqual(
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expect.arrayContaining([
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expect.objectContaining({
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companyId: companyA._id,
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internalMs: 3 * 3600000,
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externalMs: 3600000,
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totalMs: 4 * 3600000,
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contractedHoursPerMonth: 60,
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}),
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expect.objectContaining({
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companyId: companyB._id,
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internalMs: 3600000,
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externalMs: 2 * 3600000,
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totalMs: 3 * 3600000,
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isAvulso: true,
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}),
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])
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)
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})
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})
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