diff --git a/src/components/portal/portal-ticket-detail.tsx b/src/components/portal/portal-ticket-detail.tsx
index cfad7db..be219e5 100644
--- a/src/components/portal/portal-ticket-detail.tsx
+++ b/src/components/portal/portal-ticket-detail.tsx
@@ -276,16 +276,7 @@ export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
   )
 
   const viewerId = convexUserId ?? null
-  const viewerRole = (role ?? "").toLowerCase()
-  const viewerEmail = (session?.user.email ?? machineContext?.assignedUserEmail ?? "")
-    .trim()
-    .toLowerCase()
   const rawReopenDeadline = ticket?.reopenDeadline ?? null
-  const reopenedAt = ticket?.reopenedAt ?? null
-  const requesterEmail = (ticket?.requester?.email ?? "").trim().toLowerCase()
-  const isRequesterById = Boolean(ticket?.requester?.id && viewerId && ticket.requester.id === viewerId)
-  const isRequesterByEmail = Boolean(viewerEmail && requesterEmail && viewerEmail === requesterEmail)
-  const isRequester = isRequesterById || isRequesterByEmail
 
   const DEFAULT_REOPEN_DAYS = 7
   const fallbackClosedMs = ticket?.closedAt?.getTime() ?? ticket?.resolvedAt?.getTime() ?? null
@@ -295,11 +286,7 @@ export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
       ? fallbackClosedMs + DEFAULT_REOPEN_DAYS * 24 * 60 * 60 * 1000
       : null
   const reopenWindowActive = inferredDeadline ? inferredDeadline > Date.now() : true
-  const canReopenTicket =
-    !!ticket &&
-    ticket.status === "RESOLVED" &&
-    reopenWindowActive &&
-    (isStaff || viewerRole === "manager" || isRequester)
+  const canReopenTicket = !!ticket && ticket.status === "RESOLVED" && reopenWindowActive
   const reopenDeadlineLabel = useMemo(() => {
     const deadline = inferredDeadline ?? rawReopenDeadline
     if (!deadline) return null