esdras/sistema-de-chamados
1
0
Fork 0
Code Issues Pull requests Projects Releases Packages Wiki Activity Actions

Merge pull request #8 from esdrasrenan/feat/convex-tickets-core

Browse source 
feat: align ticket header editing flow
This commit is contained in:
esdrasrenan 2025-10-05 01:24:37 -03:00 • committed by GitHub
commit 908e3fa45a
No known key found for this signature in database
GPG key ID: B5690EEEBB952194
28 changed files with 431 additions and 253 deletions
Download patch file Download diff file Expand all files Collapse all files

10
agents.md
View file

@ -101,6 +101,7 @@ Este repositório foi atualizado para usar Convex como backend em tempo real par
- UI com shadcn/ui; priorize componentes existentes e consistência visual.
- Labels e mensagens em PT‑BR (status, timeline, toasts, etc.).
- Atualizações otimistas com rollback em erro + toasts de feedback.
- Comentários de supressão: prefira `@ts-expect-error` com justificativa curta para módulos gerados do Convex; evite `@ts-ignore`.
## Estrutura útil
- `web/convex/*` — API backend Convex.
@ -240,6 +241,7 @@ Arquivos principais tocados:
- Header do ticket
- Ordem: `#ref` • PrioritySelect (badge) • Status (badge/select) • Ações (Excluir)
- Tipografia: título forte, resumo como texto auxiliar, metadados em texto pequeno.
- Combos de Categoria/ Subcategoria exibidos como selects dependentes com salvamento automático (sem botões dedicados).
- Comentários
- Composer com rich text + Dropzone; seletor de visibilidade.
- Lista com avatar, nome, carimbo relativo e conteúdo rich text.
@ -295,5 +297,11 @@ Próximos passos sugeridos
- Testes (Vitest): adicionar casos de mappers e smoke tests de páginas.
Observações de codificação
- Evitar ny; usar TicketStatus/TicketPriority e Id<>/Doc<> do Convex.
- Evitar `any`; usar TicketStatus/TicketPriority e Id<>/Doc<> do Convex.
- Não retornar Date do Convex; sempre epoch (number) e converter via mappers Zod.
## Atualizações recentes (out/2025)
- Cabeçalho de ticket agora persiste automaticamente mudanças de categoria/subcategoria, mostrando toasts e bloqueando os selects enquanto a mutação é processada.
- Normalização de nomes de fila/time aplicada também ao retorno de `tickets.playNext`, garantindo rótulos "Chamados"/"Laboratório" em todos os fluxos.
- ESLint ignora `convex/_generated/**` e supressões migradas para `@ts-expect-error` com justificativa explícita.
- Mutação `tickets.remove` não requer mais `actorId`; o diálogo de exclusão apenas envia `ticketId`.

19
web/convex/bootstrap.ts
View file

@ -4,14 +4,27 @@ import { v } from "convex/values";
export const ensureDefaults = mutation({
args: { tenantId: v.string() },
handler: async (ctx, { tenantId }) => {
const existing = await ctx.db
let existing = await ctx.db
.query("queues")
.withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
.collect();
existing = await Promise.all(
existing.map(async (queue) => {
if (queue.name === "Suporte N1" || queue.slug === "suporte-n1") {
await ctx.db.patch(queue._id, { name: "Chamados", slug: "chamados" });
return (await ctx.db.get(queue._id)) ?? queue;
}
if (queue.name === "Suporte N2" || queue.slug === "suporte-n2") {
await ctx.db.patch(queue._id, { name: "Laboratório", slug: "laboratorio" });
return (await ctx.db.get(queue._id)) ?? queue;
}
return queue;
})
);
if (existing.length === 0) {
const queues = [
{ name: "Suporte N1", slug: "suporte-n1" },
{ name: "Suporte N2", slug: "suporte-n2" },
{ name: "Chamados", slug: "chamados" },
{ name: "Laboratório", slug: "laboratorio" },
{ name: "Field Services", slug: "field-services" },
];
for (const q of queues) {

16
web/convex/queues.ts
View file

@ -1,6 +1,20 @@
import { query } from "./_generated/server";
import { v } from "convex/values";
const QUEUE_RENAME_LOOKUP: Record<string, string> = {
"Suporte N1": "Chamados",
"suporte-n1": "Chamados",
"Suporte N2": "Laboratório",
"suporte-n2": "Laboratório",
};
function renameQueueString(value: string) {
const direct = QUEUE_RENAME_LOOKUP[value];
if (direct) return direct;
const normalizedKey = value.replace(/\s+/g, "-").toLowerCase();
return QUEUE_RENAME_LOOKUP[normalizedKey] ?? value;
}
export const summary = query({
args: { tenantId: v.string() },
handler: async (ctx, { tenantId }) => {
@ -15,7 +29,7 @@ export const summary = query({
const waiting = pending.filter((t) => t.status === "PENDING" || t.status === "ON_HOLD").length;
const open = pending.filter((t) => t.status !== "RESOLVED" && t.status !== "CLOSED").length;
const breached = 0; // Placeholder, SLAs later
return { id: qItem._id, name: qItem.name, pending: open, waiting, breached };
return { id: qItem._id, name: renameQueueString(qItem.name), pending: open, waiting, breached };
})
);
return result;

21
web/convex/seed.ts
View file

@ -9,16 +9,31 @@ export const seedDemo = mutation({
.query("queues")
.withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
.collect();
const queues = existingQueues.length
let queues = existingQueues.length
? existingQueues
: await Promise.all(
[
{ name: "Suporte N1", slug: "suporte-n1" },
{ name: "Suporte N2", slug: "suporte-n2" },
{ name: "Chamados", slug: "chamados" },
{ name: "Laboratório", slug: "laboratorio" },
].map((q) => ctx.db.insert("queues", { tenantId, name: q.name, slug: q.slug, teamId: undefined }))
).then((ids) => Promise.all(ids.map((id) => ctx.db.get(id))))
;
queues = await Promise.all(
queues.map(async (queue) => {
if (!queue) return queue;
if (queue.name === "Suporte N1" || queue.slug === "suporte-n1") {
await ctx.db.patch(queue._id, { name: "Chamados", slug: "chamados" });
return (await ctx.db.get(queue._id)) ?? queue;
}
if (queue.name === "Suporte N2" || queue.slug === "suporte-n2") {
await ctx.db.patch(queue._id, { name: "Laboratório", slug: "laboratorio" });
return (await ctx.db.get(queue._id)) ?? queue;
}
return queue;
})
);
// Ensure users
async function ensureUser(name: string, email: string, role = "AGENT") {
const found = await ctx.db

78
web/convex/tickets.ts
View file

@ -1,8 +1,39 @@
import { internalMutation, mutation, query } from "./_generated/server";
import { mutation, query } from "./_generated/server";
import { ConvexError, v } from "convex/values";
import { Id, type Doc } from "./_generated/dataModel";
const PRIORITY_ORDER = ["URGENT", "HIGH", "MEDIUM", "LOW"] as const;
const QUEUE_RENAME_LOOKUP: Record<string, string> = {
"Suporte N1": "Chamados",
"suporte-n1": "Chamados",
"Suporte N2": "Laboratório",
"suporte-n2": "Laboratório",
};
function renameQueueString(value?: string | null): string | null {
if (!value) return value ?? null;
const direct = QUEUE_RENAME_LOOKUP[value];
if (direct) return direct;
const normalizedKey = value.replace(/\s+/g, "-").toLowerCase();
return QUEUE_RENAME_LOOKUP[normalizedKey] ?? value;
}
function normalizeQueueName(queue?: Doc<"queues"> | null): string | null {
if (!queue) return null;
const normalized = renameQueueString(queue.name);
if (normalized && normalized !== queue.name) {
return normalized;
}
if (queue.slug) {
const fromSlug = renameQueueString(queue.slug);
if (fromSlug) return fromSlug;
}
return normalized ?? queue.name;
}
function normalizeTeams(teams?: string[] | null): string[] {
if (!teams) return [];
return teams.map((team) => renameQueueString(team) ?? team);
}
export const list = query({
args: {
@ -55,6 +86,7 @@ export const list = query({
const requester = (await ctx.db.get(t.requesterId)) as Doc<"users"> | null;
const assignee = t.assigneeId ? ((await ctx.db.get(t.assigneeId)) as Doc<"users"> | null) : null;
const queue = t.queueId ? ((await ctx.db.get(t.queueId)) as Doc<"queues"> | null) : null;
const queueName = normalizeQueueName(queue);
const activeSession = t.activeSessionId ? await ctx.db.get(t.activeSessionId) : null;
let categorySummary: { id: Id<"ticketCategories">; name: string } | null = null;
let subcategorySummary: { id: Id<"ticketSubcategories">; name: string } | null = null;
@ -85,13 +117,13 @@ export const list = query({
status: t.status,
priority: t.priority,
channel: t.channel,
queue: queue?.name ?? null,
queue: queueName,
requester: requester && {
id: requester._id,
name: requester.name,
email: requester.email,
avatarUrl: requester.avatarUrl,
teams: requester.teams ?? [],
teams: normalizeTeams(requester.teams),
},
assignee: assignee
? {
@ -99,7 +131,7 @@ export const list = query({
name: assignee.name,
email: assignee.email,
avatarUrl: assignee.avatarUrl,
teams: assignee.teams ?? [],
teams: normalizeTeams(assignee.teams),
}
: null,
slaPolicy: null,
@ -139,6 +171,7 @@ export const getById = query({
const requester = (await ctx.db.get(t.requesterId)) as Doc<"users"> | null;
const assignee = t.assigneeId ? ((await ctx.db.get(t.assigneeId)) as Doc<"users"> | null) : null;
const queue = t.queueId ? ((await ctx.db.get(t.queueId)) as Doc<"queues"> | null) : null;
const queueName = normalizeQueueName(queue);
const category = t.categoryId ? await ctx.db.get(t.categoryId) : null;
const subcategory = t.subcategoryId ? await ctx.db.get(t.subcategoryId) : null;
const comments = await ctx.db
@ -191,13 +224,13 @@ export const getById = query({
status: t.status,
priority: t.priority,
channel: t.channel,
queue: queue?.name ?? null,
queue: queueName,
requester: requester && {
id: requester._id,
name: requester.name,
email: requester.email,
avatarUrl: requester.avatarUrl,
teams: requester.teams ?? [],
teams: normalizeTeams(requester.teams),
},
assignee: assignee
? {
@ -205,7 +238,7 @@ export const getById = query({
name: assignee.name,
email: assignee.email,
avatarUrl: assignee.avatarUrl,
teams: assignee.teams ?? [],
teams: normalizeTeams(assignee.teams),
}
: null,
slaPolicy: null,
@ -242,12 +275,21 @@ export const getById = query({
},
description: undefined,
customFields: {},
timeline: timeline.map((ev) => ({
timeline: timeline.map((ev) => {
let payload = ev.payload;
if (ev.type === "QUEUE_CHANGED" && payload && typeof payload === "object" && "queueName" in payload) {
const normalized = renameQueueString((payload as { queueName?: string }).queueName ?? null);
if (normalized && normalized !== (payload as { queueName?: string }).queueName) {
payload = { ...payload, queueName: normalized };
}
}
return {
id: ev._id,
type: ev.type,
payload: ev.payload,
payload,
createdAt: ev.createdAt,
})),
};
}),
comments: commentsHydrated,
};
},
@ -451,10 +493,11 @@ export const changeQueue = mutation({
const now = Date.now();
await ctx.db.patch(ticketId, { queueId, updatedAt: now });
const queue = (await ctx.db.get(queueId)) as Doc<"queues"> | null;
const queueName = normalizeQueueName(queue);
await ctx.db.insert("ticketEvents", {
ticketId,
type: "QUEUE_CHANGED",
payload: { queueId, queueName: queue?.name, actorId },
payload: { queueId, queueName, actorId },
createdAt: now,
});
},
@ -723,6 +766,7 @@ export const playNext = mutation({
const requester = (await ctx.db.get(chosen.requesterId)) as Doc<"users"> | null
const assignee = chosen.assigneeId ? ((await ctx.db.get(chosen.assigneeId)) as Doc<"users"> | null) : null
const queue = chosen.queueId ? ((await ctx.db.get(chosen.queueId)) as Doc<"queues"> | null) : null
const queueName = normalizeQueueName(queue)
return {
id: chosen._id,
reference: chosen.reference,
@ -732,13 +776,13 @@ export const playNext = mutation({
status: chosen.status,
priority: chosen.priority,
channel: chosen.channel,
queue: queue?.name ?? null,
queue: queueName,
requester: requester && {
id: requester._id,
name: requester.name,
email: requester.email,
avatarUrl: requester.avatarUrl,
teams: requester.teams ?? [],
teams: normalizeTeams(requester.teams),
},
assignee: assignee
? {
@ -746,7 +790,7 @@ export const playNext = mutation({
name: assignee.name,
email: assignee.email,
avatarUrl: assignee.avatarUrl,
teams: assignee.teams ?? [],
teams: normalizeTeams(assignee.teams),
}
: null,
slaPolicy: null,
@ -763,8 +807,8 @@ export const playNext = mutation({
});
export const remove = mutation({
args: { ticketId: v.id("tickets"), actorId: v.id("users") },
handler: async (ctx, { ticketId, actorId }) => {
args: { ticketId: v.id("tickets") },
handler: async (ctx, { ticketId }) => {
// delete comments (and attachments)
const comments = await ctx.db
.query("ticketComments")

1
web/convex/users.ts
View file

@ -16,7 +16,6 @@ export const ensureUser = mutation({
.withIndex("by_tenant_email", (q) => q.eq("tenantId", args.tenantId).eq("email", args.email))
.first();
if (existing) return existing;
const now = Date.now();
const id = await ctx.db.insert("users", {
tenantId: args.tenantId,
email: args.email,

1
web/eslint.config.mjs
View file

@ -18,6 +18,7 @@ const eslintConfig = [
"out/**",
"build/**",
"next-env.d.ts",
"convex/_generated/**",
],
},
{

2
web/src/app/ConvexClientProvider.tsx
View file

@ -1,7 +1,7 @@
"use client";
import { ConvexProvider, ConvexReactClient } from "convex/react";
import { ReactNode, useMemo } from "react";
import { ReactNode } from "react";
const convexUrl = process.env.NEXT_PUBLIC_CONVEX_URL;

3
web/src/app/dev/seed/page.tsx
View file

@ -2,8 +2,7 @@
import { useState } from "react";
import { useMutation } from "convex/react";
// eslint-disable-next-line @typescript-eslint/ban-ts-comment
// @ts-ignore
// @ts-expect-error Convex runtime API lacks TypeScript declarations
import { api } from "@/convex/_generated/api";
export default function SeedPage() {

3
web/src/app/tickets/new/page.tsx
View file

@ -8,8 +8,7 @@ import type { Id } from "@/convex/_generated/dataModel"
import type { TicketPriority, TicketQueueSummary } from "@/lib/schemas/ticket"
import { DEFAULT_TENANT_ID } from "@/lib/constants"
import { useAuth } from "@/lib/auth-client"
// eslint-disable-next-line @typescript-eslint/ban-ts-comment
// @ts-ignore
// @ts-expect-error Convex runtime API lacks TypeScript declarations
import { api } from "@/convex/_generated/api"
import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
import { Button } from "@/components/ui/button"

9
web/src/components/tickets/delete-ticket-dialog.tsx
View file

@ -3,10 +3,9 @@
import { useRouter } from "next/navigation"
import { useState } from "react"
import { useMutation } from "convex/react"
// @ts-ignore
// @ts-expect-error Convex runtime API lacks TS declarations until build
import { api } from "@/convex/_generated/api"
import type { Id } from "@/convex/_generated/dataModel"
import { useAuth } from "@/lib/auth-client"
import { Dialog, DialogContent, DialogHeader, DialogTitle, DialogDescription, DialogTrigger } from "@/components/ui/dialog"
import { Button } from "@/components/ui/button"
import { AlertTriangle, Trash2 } from "lucide-react"
@ -17,14 +16,12 @@ export function DeleteTicketDialog({ ticketId }: { ticketId: Id<"tickets"> }) {
const remove = useMutation(api.tickets.remove)
const [open, setOpen] = useState(false)
const [loading, setLoading] = useState(false)
const { userId } = useAuth()
async function confirm() {
setLoading(true)
toast.loading("Excluindo ticket...", { id: "del" })
try {
if (!userId) throw new Error("No user")
await remove({ ticketId, actorId: userId as Id<"users"> })
await remove({ ticketId })
toast.success("Ticket excluído.", { id: "del" })
setOpen(false)
router.push("/tickets")
@ -41,7 +38,7 @@ export function DeleteTicketDialog({ ticketId }: { ticketId: Id<"tickets"> }) {
<Button
size="icon"
aria-label="Excluir ticket"
className="border border-[#fca5a5] bg-[#fecaca] text-[#7f1d1d] shadow-sm transition hover:bg-[#fca5a5] focus-visible:ring-[#fca5a5]/30"
className="h-9 w-9 rounded-lg border border-transparent bg-transparent text-[#ef4444] transition hover:border-[#fecaca] hover:bg-[#fee2e2] focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#fecaca]/50"
>
<Trash2 className="size-4 text-current" />
</Button>

2
web/src/components/tickets/new-ticket-dialog.tsx
View file

@ -5,7 +5,7 @@ import { useMemo, useState } from "react"
import type { Id } from "@/convex/_generated/dataModel"
import type { TicketPriority, TicketQueueSummary } from "@/lib/schemas/ticket"
import { useMutation, useQuery } from "convex/react"
// @ts-ignore
// @ts-expect-error Convex runtime API lacks TypeScript definitions
import { api } from "@/convex/_generated/api"
import { DEFAULT_TENANT_ID } from "@/lib/constants"
import { useAuth } from "@/lib/auth-client"

2
web/src/components/tickets/play-next-ticket-card.tsx
View file

@ -5,7 +5,7 @@ import { useState } from "react"
import { useRouter } from "next/navigation"
import { IconArrowRight, IconPlayerPlayFilled } from "@tabler/icons-react"
import { useMutation, useQuery } from "convex/react"
// @ts-ignore
// @ts-expect-error Convex runtime API lacks TypeScript declarations
import { api } from "@/convex/_generated/api"
import { DEFAULT_TENANT_ID } from "@/lib/constants"
import { useAuth } from "@/lib/auth-client"

2
web/src/components/tickets/priority-select.tsx
View file

@ -2,7 +2,7 @@
import { useState } from "react"
import { useMutation } from "convex/react"
// @ts-ignore
// @ts-expect-error Convex runtime API lacks TypeScript declarations
import { api } from "@/convex/_generated/api"
import type { Id } from "@/convex/_generated/dataModel"
import type { TicketPriority } from "@/lib/schemas/ticket"

2
web/src/components/tickets/recent-tickets-panel.tsx
View file

@ -1,7 +1,7 @@
"use client";
import { useQuery } from "convex/react";
// @ts-ignore
// @ts-expect-error Convex runtime API lacks TS declarations
import { api } from "@/convex/_generated/api";
import { DEFAULT_TENANT_ID } from "@/lib/constants";
import { mapTicketsFromServerList } from "@/lib/mappers/ticket";

2
web/src/components/tickets/status-select.tsx
View file

@ -2,7 +2,7 @@
import { useState } from "react"
import { useMutation } from "convex/react"
// @ts-ignore
// @ts-expect-error Convex runtime API lacks TypeScript declarations
import { api } from "@/convex/_generated/api"
import type { Id } from "@/convex/_generated/dataModel"
import type { TicketStatus } from "@/lib/schemas/ticket"

11
web/src/components/tickets/ticket-comments.rich.tsx
View file

@ -6,7 +6,7 @@ import { ptBR } from "date-fns/locale"
import { IconLock, IconMessage } from "@tabler/icons-react"
import { FileIcon, Trash2, X } from "lucide-react"
import { useMutation } from "convex/react"
// @ts-ignore
// @ts-expect-error Convex runtime API lacks TypeScript declarations
import { api } from "@/convex/_generated/api"
import { useAuth } from "@/lib/auth-client"
import type { Id } from "@/convex/_generated/dataModel"
@ -203,6 +203,7 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
onClick={() => setPreview(url || null)}
className="block w-full overflow-hidden rounded-md"
>
{/* eslint-disable-next-line @next/next/no-img-element */}
<img src={url} alt={name} className="h-24 w-full rounded-md object-cover" />
</button>
) : (
@ -256,6 +257,7 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
onClick={() => setPreview(previewUrl || null)}
className="block w-full overflow-hidden rounded-md"
>
{/* eslint-disable-next-line @next/next/no-img-element */}
<img src={previewUrl} alt={name} className="h-24 w-full rounded-md object-cover" />
</button>
) : (
@ -339,7 +341,12 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
</Dialog>
<Dialog open={!!preview} onOpenChange={(open) => !open && setPreview(null)}>
<DialogContent className="max-w-3xl p-0">
{preview ? <img src={preview} alt="Preview" className="h-auto w-full rounded-xl" /> : null}
{preview ? (
<>
{/* eslint-disable-next-line @next/next/no-img-element */}
<img src={preview} alt="Preview" className="h-auto w-full rounded-xl" />
</>
) : null}
</DialogContent>
</Dialog>
</CardContent>

3
web/src/components/tickets/ticket-detail-view.tsx
View file

@ -1,8 +1,7 @@
"use client";
import { useQuery } from "convex/react";
// eslint-disable-next-line @typescript-eslint/ban-ts-comment
// @ts-ignore
// @ts-expect-error Convex runtime API lacks TypeScript definitions
import { api } from "@/convex/_generated/api";
import { DEFAULT_TENANT_ID } from "@/lib/constants";
import { mapTicketWithDetailsFromServer } from "@/lib/mappers/ticket";

2
web/src/components/tickets/ticket-queue-summary.tsx
View file

@ -1,7 +1,7 @@
"use client"
import { useQuery } from "convex/react"
// @ts-ignore
// @ts-expect-error Convex runtime API lacks TypeScript declarations
import { api } from "@/convex/_generated/api"
import { DEFAULT_TENANT_ID } from "@/lib/constants"
import type { TicketQueueSummary } from "@/lib/schemas/ticket"

304
web/src/components/tickets/ticket-summary-header.tsx
View file

@ -1,13 +1,12 @@
"use client"
import { useEffect, useMemo, useState } from "react"
import { useEffect, useMemo, useRef, useState } from "react"
import { format, formatDistanceToNow } from "date-fns"
import { ptBR } from "date-fns/locale"
import { IconPlayerPause, IconPlayerPlay } from "@tabler/icons-react"
import { IconClock, IconPlayerPause, IconPlayerPlay } from "@tabler/icons-react"
import { useMutation, useQuery } from "convex/react"
import { toast } from "sonner"
// eslint-disable-next-line @typescript-eslint/ban-ts-comment
// @ts-ignore
// @ts-expect-error Convex generates JS module without TS definitions
import { api } from "@/convex/_generated/api"
import { useAuth } from "@/lib/auth-client"
@ -21,7 +20,7 @@ import { StatusSelect } from "@/components/tickets/status-select"
import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
import { Button } from "@/components/ui/button"
import { Input } from "@/components/ui/input"
import { CategorySelectFields } from "@/components/tickets/category-select"
import { useTicketCategories } from "@/hooks/use-ticket-categories"
interface TicketHeaderProps {
ticket: TicketWithDetails
@ -35,8 +34,8 @@ const pauseButtonClass =
"inline-flex items-center gap-1 rounded-lg border border-black bg-black px-3 py-1.5 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
const editButtonClass =
"inline-flex items-center gap-1 rounded-lg border border-black bg-black px-3 py-1.5 text-sm font-semibold text-white transition hover:bg-[#18181b]/85 focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[#18181b]/30"
const selectTriggerClass = "h-8 w-[220px] rounded-lg border border-slate-300 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
const smallSelectTriggerClass = "h-8 w-[180px] rounded-lg border border-slate-300 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
const selectTriggerClass = "h-8 w-full rounded-lg border border-slate-300 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
const smallSelectTriggerClass = "h-8 w-full rounded-lg border border-slate-300 bg-white px-3 text-left text-sm font-medium text-neutral-800 shadow-sm focus:ring-0 data-[state=open]:border-[#00d6eb]"
const sectionLabelClass = "text-xs font-semibold uppercase tracking-wide text-neutral-500"
const sectionValueClass = "font-medium text-neutral-900"
const subtleBadgeClass =
@ -68,6 +67,7 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
const updateCategories = useMutation(api.tickets.updateCategories)
const agents = (useQuery(api.users.listAgents, { tenantId: ticket.tenantId }) as Doc<"users">[] | undefined) ?? []
const queues = (useQuery(api.queues.summary, { tenantId: ticket.tenantId }) as TicketQueueSummary[] | undefined) ?? []
const { categories, isLoading: categoriesLoading } = useTicketCategories(ticket.tenantId)
const [status] = useState<TicketStatus>(ticket.status)
const workSummaryRemote = useQuery(api.tickets.workSummary, { ticketId: ticket.id as Id<"tickets"> }) as
| {
@ -86,10 +86,21 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
subcategoryId: ticket.subcategory?.id ?? "",
})
const [savingCategory, setSavingCategory] = useState(false)
const lastSubmittedCategoryRef = useRef({
categoryId: ticket.category?.id ?? "",
subcategoryId: ticket.subcategory?.id ?? "",
})
const selectedCategoryId = categorySelection.categoryId
const selectedSubcategoryId = categorySelection.subcategoryId
const dirty = useMemo(
() => subject !== ticket.subject || (summary ?? "") !== (ticket.summary ?? ""),
[subject, summary, ticket.subject, ticket.summary]
)
const activeCategory = useMemo(
() => categories.find((category) => category.id === selectedCategoryId) ?? null,
[categories, selectedCategoryId]
)
const secondaryOptions = useMemo(() => activeCategory?.secondary ?? [], [activeCategory])
async function handleSave() {
if (!userId) return
@ -115,49 +126,106 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
}
useEffect(() => {
setCategorySelection({
const nextSelection = {
categoryId: ticket.category?.id ?? "",
subcategoryId: ticket.subcategory?.id ?? "",
})
}
setCategorySelection(nextSelection)
lastSubmittedCategoryRef.current = nextSelection
}, [ticket.category?.id, ticket.subcategory?.id])
const categoryDirty = useMemo(() => {
const currentCategory = ticket.category?.id ?? ""
const currentSubcategory = ticket.subcategory?.id ?? ""
return (
categorySelection.categoryId !== currentCategory || categorySelection.subcategoryId !== currentSubcategory
)
}, [categorySelection.categoryId, categorySelection.subcategoryId, ticket.category?.id, ticket.subcategory?.id])
useEffect(() => {
if (!editing) return
if (categoriesLoading) return
if (categories.length === 0) return
if (selectedCategoryId) return
if (ticket.category?.id) return
const handleResetCategory = () => {
const first = categories[0]
const firstSecondary = first.secondary[0]
setCategorySelection({
categoryId: ticket.category?.id ?? "",
subcategoryId: ticket.subcategory?.id ?? "",
categoryId: first.id,
subcategoryId: firstSecondary?.id ?? "",
})
}
}, [categories, categoriesLoading, editing, selectedCategoryId, ticket.category?.id])
async function handleSaveCategory() {
if (!userId) return
if (!categorySelection.categoryId || !categorySelection.subcategoryId) {
toast.error("Selecione uma categoria válida.")
useEffect(() => {
if (!editing) return
if (!selectedCategoryId) return
if (secondaryOptions.length === 0) {
if (selectedSubcategoryId) {
setCategorySelection((prev) => ({ ...prev, subcategoryId: "" }))
}
return
}
const stillValid = secondaryOptions.some((option) => option.id === selectedSubcategoryId)
if (stillValid) return
const fallback = secondaryOptions[0]
if (fallback) {
setCategorySelection((prev) => ({ ...prev, subcategoryId: fallback.id }))
}
}, [editing, secondaryOptions, selectedCategoryId, selectedSubcategoryId])
useEffect(() => {
if (!editing) return
if (!userId) return
const categoryId = selectedCategoryId
const subcategoryId = selectedSubcategoryId
if (!categoryId || !subcategoryId) return
const currentCategory = ticket.category?.id ?? ""
const currentSubcategory = ticket.subcategory?.id ?? ""
if (categoryId === currentCategory && subcategoryId === currentSubcategory) {
return
}
if (
categoryId === lastSubmittedCategoryRef.current.categoryId &&
subcategoryId === lastSubmittedCategoryRef.current.subcategoryId
) {
return
}
let cancelled = false
lastSubmittedCategoryRef.current = { categoryId, subcategoryId }
setSavingCategory(true)
toast.loading("Atualizando categoria...", { id: "ticket-category" })
;(async () => {
try {
await updateCategories({
ticketId: ticket.id as Id<"tickets">,
categoryId: categorySelection.categoryId as Id<"ticketCategories">,
subcategoryId: categorySelection.subcategoryId as Id<"ticketSubcategories">,
categoryId: categoryId as Id<"ticketCategories">,
subcategoryId: subcategoryId as Id<"ticketSubcategories">,
actorId: userId as Id<"users">,
})
if (!cancelled) {
toast.success("Categoria atualizada!", { id: "ticket-category" })
}
} catch {
if (!cancelled) {
toast.error("Não foi possível atualizar a categoria.", { id: "ticket-category" })
const fallback = {
categoryId: currentCategory,
subcategoryId: currentSubcategory,
}
setCategorySelection(fallback)
lastSubmittedCategoryRef.current = fallback
}
} finally {
if (!cancelled) {
setSavingCategory(false)
}
}
})()
return () => {
cancelled = true
}
}, [editing, selectedCategoryId, selectedSubcategoryId, ticket.category?.id, ticket.subcategory?.id, ticket.id, updateCategories, userId])
const workSummary = useMemo(() => {
if (workSummaryRemote !== undefined) return workSummaryRemote ?? null
@ -190,7 +258,6 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
const totalWorkedMs = workSummary ? workSummary.totalWorkedMs + currentSessionMs : 0
const formattedTotalWorked = useMemo(() => formatDuration(totalWorkedMs), [totalWorkedMs])
const formattedCurrentSession = useMemo(() => formatDuration(currentSessionMs), [currentSessionMs])
const updatedRelative = useMemo(
() => formatDistanceToNow(ticket.updatedAt, { addSuffix: true, locale: ptBR }),
[ticket.updatedAt]
@ -201,7 +268,7 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
<div className="absolute right-6 top-6 flex items-center gap-3">
{workSummary ? (
<Badge className="inline-flex h-9 items-center gap-2 rounded-full border border-slate-200 bg-white px-3 text-sm font-semibold text-neutral-700">
Tempo total: {formattedTotalWorked}
<IconClock className="size-4 text-neutral-700" /> Tempo total: {formattedTotalWorked}
</Badge>
) : null}
{!editing ? (
@ -256,15 +323,6 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
)}
</Button>
</div>
{workSummary ? (
<div className="flex flex-wrap items-center gap-2">
{isPlaying ? (
<Badge className="inline-flex items-center gap-1 rounded-full border border-black bg-black px-3 py-1 text-xs font-semibold text-white">
Sessão atual: {formattedCurrentSession}
</Badge>
) : null}
</div>
) : null}
{editing ? (
<div className="space-y-2">
<Input
@ -286,87 +344,77 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
{summary ? <p className="max-w-2xl text-sm text-neutral-600">{summary}</p> : null}
</div>
)}
{editing ? (
<div className="flex items-center gap-2">
<Button variant="ghost" size="sm" className="text-sm font-semibold text-neutral-700" onClick={handleCancel}>
Cancelar
</Button>
<Button size="sm" className={startButtonClass} onClick={handleSave} disabled={!dirty}>
Salvar
</Button>
</div>
) : null}
</div>
</div>
<Separator className="bg-slate-200" />
<div className="grid gap-4 text-sm text-neutral-600 sm:grid-cols-2 lg:grid-cols-3">
<div className="flex flex-col gap-2 sm:col-span-2 lg:col-span-3">
<span className={sectionLabelClass}>Categorias</span>
<CategorySelectFields
tenantId={ticket.tenantId}
autoSelectFirst={!ticket.category}
categoryId={categorySelection.categoryId || null}
subcategoryId={categorySelection.subcategoryId || null}
onCategoryChange={(value) => {
setCategorySelection((prev) => ({ ...prev, categoryId: value }))
}}
onSubcategoryChange={(value) => {
setCategorySelection((prev) => ({ ...prev, subcategoryId: value }))
}}
/>
<div className="flex flex-wrap gap-2">
<Button
size="sm"
className={startButtonClass}
onClick={handleSaveCategory}
disabled={!categoryDirty || savingCategory}
>
{savingCategory ? "Salvando..." : "Salvar"}
</Button>
<Button
size="sm"
variant="ghost"
className="text-sm font-semibold text-neutral-700"
onClick={handleResetCategory}
disabled={savingCategory || !categoryDirty}
>
Cancelar
</Button>
</div>
</div>
<div className="flex flex-col gap-1">
<span className={sectionLabelClass}>Solicitante</span>
<span className={sectionValueClass}>{ticket.requester.name}</span>
</div>
<div className="flex flex-col gap-1">
<span className={sectionLabelClass}>Responsável</span>
<span className={sectionLabelClass}>Categoria primária</span>
{editing ? (
<Select
value={ticket.assignee?.id ?? ""}
onValueChange={async (value) => {
if (!userId) return
toast.loading("Atribuindo responsável...", { id: "assignee" })
try {
await changeAssignee({ ticketId: ticket.id as Id<"tickets">, assigneeId: value as Id<"users">, actorId: userId as Id<"users"> })
toast.success("Responsável atualizado!", { id: "assignee" })
} catch {
toast.error("Não foi possível atribuir.", { id: "assignee" })
}
disabled={savingCategory || categoriesLoading || categories.length === 0}
value={selectedCategoryId || ""}
onValueChange={(value) => {
const category = categories.find((item) => item.id === value)
setCategorySelection({
categoryId: value,
subcategoryId: category?.secondary[0]?.id ?? "",
})
}}
>
<SelectTrigger className={selectTriggerClass}>
<SelectValue placeholder="Selecionar" />
<SelectValue placeholder={categoriesLoading ? "Carregando..." : "Selecionar"} />
</SelectTrigger>
<SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
{agents.map((agent) => (
<SelectItem key={agent._id} value={agent._id}>
{agent.name}
{categories.map((category) => (
<SelectItem key={category.id} value={category.id}>
{category.name}
</SelectItem>
))}
</SelectContent>
</Select>
) : (
<span className={sectionValueClass}>{ticket.category?.name ?? "Sem categoria"}</span>
)}
</div>
<div className="flex flex-col gap-1">
<span className={sectionLabelClass}>Categoria secundária</span>
{editing ? (
<Select
disabled={
savingCategory || categoriesLoading || !selectedCategoryId || secondaryOptions.length === 0
}
value={selectedSubcategoryId || ""}
onValueChange={(value) => {
setCategorySelection((prev) => ({ ...prev, subcategoryId: value }))
}}
>
<SelectTrigger className={selectTriggerClass}>
<SelectValue
placeholder={
!selectedCategoryId
? "Selecione uma primária"
: secondaryOptions.length === 0
? "Sem secundárias"
: "Selecionar"
}
/>
</SelectTrigger>
<SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
{secondaryOptions.map((option) => (
<SelectItem key={option.id} value={option.id}>
{option.name}
</SelectItem>
))}
</SelectContent>
</Select>
) : (
<span className={sectionValueClass}>{ticket.subcategory?.name ?? "Sem subcategoria"}</span>
)}
</div>
<div className="flex flex-col gap-1">
<span className={sectionLabelClass}>Fila</span>
{editing ? (
<Select
value={ticket.queue ?? ""}
onValueChange={async (value) => {
@ -393,6 +441,48 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
))}
</SelectContent>
</Select>
) : (
<span className={sectionValueClass}>{ticket.queue ?? "Sem fila"}</span>
)}
</div>
<div className="flex flex-col gap-1">
<span className={sectionLabelClass}>Solicitante</span>
<span className={sectionValueClass}>{ticket.requester.name}</span>
</div>
<div className="flex flex-col gap-1">
<span className={sectionLabelClass}>Responsável</span>
{editing ? (
<Select
value={ticket.assignee?.id ?? ""}
onValueChange={async (value) => {
if (!userId) return
toast.loading("Atribuindo responsável...", { id: "assignee" })
try {
await changeAssignee({ ticketId: ticket.id as Id<"tickets">, assigneeId: value as Id<"users">, actorId: userId as Id<"users"> })
toast.success("Responsável atualizado!", { id: "assignee" })
} catch {
toast.error("Não foi possível atribuir.", { id: "assignee" })
}
}}
>
<SelectTrigger className={selectTriggerClass}>
<SelectValue placeholder="Selecionar" />
</SelectTrigger>
<SelectContent className="rounded-lg border border-slate-200 bg-white text-neutral-800 shadow-sm">
{agents.map((agent) => (
<SelectItem key={agent._id} value={agent._id}>
{agent.name}
</SelectItem>
))}
</SelectContent>
</Select>
) : (
<span className={sectionValueClass}>{ticket.assignee?.name ?? "Não atribuído"}</span>
)}
</div>
<div className="flex flex-col gap-1">
<span className={sectionLabelClass}>Criado em</span>
<span className={sectionValueClass}>{format(ticket.createdAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
</div>
<div className="flex flex-col gap-1">
<span className={sectionLabelClass}>Atualizado em</span>
@ -401,10 +491,6 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
<span className={subtleBadgeClass}>{updatedRelative}</span>
</div>
</div>
<div className="flex flex-col gap-1">
<span className={sectionLabelClass}>Criado em</span>
<span className={sectionValueClass}>{format(ticket.createdAt, "dd/MM/yyyy HH:mm", { locale: ptBR })}</span>
</div>
{ticket.dueAt ? (
<div className="flex flex-col gap-1">
<span className={sectionLabelClass}>SLA até</span>
@ -417,6 +503,16 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
<span className={sectionValueClass}>{ticket.slaPolicy.name}</span>
</div>
) : null}
{editing ? (
<div className="flex items-center justify-end gap-2 sm:col-span-2 lg:col-span-3">
<Button variant="ghost" size="sm" className="text-sm font-semibold text-neutral-700" onClick={handleCancel}>
Cancelar
</Button>
<Button size="sm" className={startButtonClass} onClick={handleSave} disabled={!dirty}>
Salvar
</Button>
</div>
) : null}
</div>
</div>
)

19
web/src/components/tickets/tickets-table.tsx
View file

@ -35,7 +35,6 @@ const channelLabel: Record<string, string> = {
const cellClass = "px-6 py-5 align-top text-sm text-neutral-700 first:pl-8 last:pr-8"
const queueBadgeClass = "inline-flex items-center rounded-full border border-slate-200 bg-slate-50 px-3 py-1 text-xs font-semibold text-neutral-700"
const channelBadgeClass = "inline-flex items-center gap-2 rounded-full border border-slate-200 bg-slate-50 px-3 py-1 text-xs font-semibold text-neutral-700"
const tagBadgeClass = "inline-flex items-center rounded-full border border-slate-200 bg-slate-50 px-2.5 py-0.5 text-[11px] font-medium text-neutral-600"
const categoryBadgeClass = "inline-flex items-center gap-1 rounded-full border border-[#00e8ff]/50 bg-[#00e8ff]/10 px-2.5 py-0.5 text-[11px] font-semibold text-[#02414d]"
const tableRowClass = "group border-b border-slate-100 text-sm transition-colors hover:bg-slate-100/70 last:border-none"
@ -107,7 +106,7 @@ export function TicketsTable({ tickets = ticketsMock }: TicketsTableProps) {
}
return (
<Card className="rounded-3xl border border-slate-200 bg-white shadow-sm">
<Card className="gap-0 rounded-3xl border border-slate-200 bg-white py-0 shadow-sm">
<CardContent className="p-0">
<Table className="min-w-full overflow-hidden rounded-3xl">
<TableHeader className="bg-slate-100/80">
@ -170,17 +169,13 @@ export function TicketsTable({ tickets = ticketsMock }: TicketsTableProps) {
</span>
<div className="flex flex-wrap items-center gap-2 text-xs text-neutral-500">
<span className="font-semibold text-neutral-700">{ticket.requester.name}</span>
{ticket.category ? (
<Badge className={categoryBadgeClass}>
{ticket.category.name}
{ticket.subcategory ? ` • ${ticket.subcategory.name}` : ""}
<Badge
className={categoryBadgeClass}
>
{ticket.category
? `${ticket.category.name}${ticket.subcategory ? ` • ${ticket.subcategory.name}` : ""}`
: "Sem categoria"}
</Badge>
) : null}
{ticket.tags?.map((tag) => (
<Badge key={tag} className={tagBadgeClass}>
{tag}
</Badge>
))}
</div>
</div>
</TableCell>

3
web/src/components/tickets/tickets-view.tsx
View file

@ -2,8 +2,7 @@
import { useMemo, useState } from "react"
import { useQuery } from "convex/react"
// eslint-disable-next-line @typescript-eslint/ban-ts-comment
// @ts-ignore
// @ts-expect-error Convex runtime API lacks TypeScript definitions
import { api } from "@/convex/_generated/api"
import { DEFAULT_TENANT_ID } from "@/lib/constants"
import { mapTicketsFromServerList } from "@/lib/mappers/ticket"

2
web/src/components/ui/dropzone.tsx
View file

@ -1,7 +1,7 @@
"use client";
import { useAction } from "convex/react";
// @ts-ignore
// @ts-expect-error Convex generates runtime API without TS metadata
import { api } from "@/convex/_generated/api";
import { useCallback, useRef, useState } from "react";
import { cn } from "@/lib/utils";

47
web/src/components/ui/sonner.tsx
View file

@ -6,17 +6,26 @@ import { Toaster as Sonner, ToasterProps } from "sonner"
const Toaster = ({ ...props }: ToasterProps) => {
const { theme = "system" } = useTheme()
const baseClass =
"inline-flex w-auto min-w-0 items-center justify-center gap-2 self-center rounded-xl border border-black bg-black px-3 py-2 text-sm font-medium text-white shadow-lg"
const baseStyle = {
background: "#000",
color: "#fff",
border: "1px solid #000",
width: "max-content" as const,
minWidth: "fit-content" as const,
maxWidth: "min(24rem, calc(100vw - 2rem))",
whiteSpace: "normal" as const,
overflowWrap: "break-word" as const,
}
return (
<Sonner
theme={theme as ToasterProps["theme"]}
className="toaster group"
toastOptions={{
className: "inline-flex w-auto min-w-0 items-center justify-center gap-2 self-center rounded-xl border border-black bg-black px-3 py-2 text-sm font-medium text-white shadow-lg",
style: {
background: "#000",
color: "#fff",
border: "1px solid #000",
},
className: baseClass,
style: baseStyle,
classNames: {
icon: "size-[14px] text-white [&>svg]:size-[14px] [&>svg]:text-white",
},
@ -27,32 +36,18 @@ const Toaster = ({ ...props }: ToasterProps) => {
primary: "#ffffff",
secondary: "#000000",
},
success: {
className: "inline-flex w-auto min-w-0 items-center justify-center gap-2 self-center rounded-xl border border-black bg-black px-3 py-2 text-sm font-medium text-white shadow-lg",
style: { background: "#000", color: "#fff", border: "1px solid #000" },
},
error: {
className: "inline-flex w-auto min-w-0 items-center justify-center gap-2 self-center rounded-xl border border-black bg-black px-3 py-2 text-sm font-medium text-white shadow-lg",
style: { background: "#000", color: "#fff", border: "1px solid #000" },
},
info: {
className: "inline-flex w-auto min-w-0 items-center justify-center gap-2 self-center rounded-xl border border-black bg-black px-3 py-2 text-sm font-medium text-white shadow-lg",
style: { background: "#000", color: "#fff", border: "1px solid #000" },
},
warning: {
className: "inline-flex w-auto min-w-0 items-center justify-center gap-2 self-center rounded-xl border border-black bg-black px-3 py-2 text-sm font-medium text-white shadow-lg",
style: { background: "#000", color: "#fff", border: "1px solid #000" },
},
loading: {
className: "inline-flex w-auto min-w-0 items-center justify-center gap-2 self-center rounded-xl border border-black bg-black px-3 py-2 text-sm font-medium text-white shadow-lg",
style: { background: "#000", color: "#fff", border: "1px solid #000" },
},
success: { className: baseClass, style: baseStyle },
error: { className: baseClass, style: baseStyle },
info: { className: baseClass, style: baseStyle },
warning: { className: baseClass, style: baseStyle },
loading: { className: baseClass, style: baseStyle },
}}
style={
{
"--normal-bg": "var(--popover)",
"--normal-text": "var(--popover-foreground)",
"--normal-border": "var(--border)",
"--width": "max-content",
} as React.CSSProperties
}
{...props}

3
web/src/hooks/use-ticket-categories.ts
View file

@ -2,8 +2,7 @@
import { useEffect, useMemo, useRef } from "react"
import { useMutation, useQuery } from "convex/react"
// eslint-disable-next-line @typescript-eslint/ban-ts-comment
// @ts-ignore
// @ts-expect-error Convex generates runtime API without TS declarations
import { api } from "@/convex/_generated/api"
import type { TicketCategory } from "@/lib/schemas/category"

3
web/src/lib/auth-client.tsx
View file

@ -5,8 +5,7 @@ import type { Doc } from "@/convex/_generated/dataModel";
import { useMutation } from "convex/react";
// Lazy import to avoid build errors before convex is generated
// eslint-disable-next-line @typescript-eslint/ban-ts-comment
// @ts-ignore
// @ts-expect-error Convex generates runtime API without types until build
import { api } from "@/convex/_generated/api";
export type DemoUser = { name: string; email: string; avatarUrl?: string } | null;

2
web/src/lib/mappers/__tests__/ticket.test.ts
View file

@ -35,7 +35,7 @@ describe("ticket mappers", () => {
status: "OPEN",
priority: "MEDIUM",
channel: "EMAIL",
queue: "Suporte N1",
queue: "Chamados",
requester: { id: "u1", name: "Ana", email: "a@a.com", teams: [] },
assignee: { id: "u2", name: "Bruno", email: "b@b.com", teams: [] },
updatedAt: now,

18
web/src/lib/mocks/tickets.ts
View file

@ -22,21 +22,21 @@ const users: Record<string, UserRecord> = {
name: "Ana Souza",
email: "ana.souza@example.com",
avatarUrl: "https://avatar.vercel.sh/ana",
teams: ["Suporte N1"],
teams: ["Chamados"],
},
bruno: {
id: "user-bruno",
name: "Bruno Lima",
email: "bruno.lima@example.com",
avatarUrl: "https://avatar.vercel.sh/bruno",
teams: ["Suporte N1"],
teams: ["Chamados"],
},
carla: {
id: "user-carla",
name: "Carla Menezes",
email: "carla.menezes@example.com",
avatarUrl: "https://avatar.vercel.sh/carla",
teams: ["Suporte N2"],
teams: ["Laboratório"],
},
diego: {
id: "user-diego",
@ -55,8 +55,8 @@ const users: Record<string, UserRecord> = {
}
const queues = [
{ id: "queue-suporte-n1", name: "Suporte N1", pending: 18, waiting: 4, breached: 2 },
{ id: "queue-suporte-n2", name: "Suporte N2", pending: 9, waiting: 3, breached: 1 },
{ id: "queue-chamados", name: "Chamados", pending: 18, waiting: 4, breached: 2 },
{ id: "queue-laboratorio", name: "Laboratório", pending: 9, waiting: 3, breached: 1 },
{ id: "queue-field", name: "Field Services", pending: 5, waiting: 2, breached: 0 },
]
@ -70,7 +70,7 @@ const baseTickets = [
status: ticketStatusSchema.enum.OPEN,
priority: ticketPrioritySchema.enum.URGENT,
channel: ticketChannelSchema.enum.EMAIL,
queue: "Suporte N1",
queue: "Chamados",
requester: users.eduarda,
assignee: users.ana,
slaPolicy: {
@ -100,7 +100,7 @@ const baseTickets = [
status: ticketStatusSchema.enum.PENDING,
priority: ticketPrioritySchema.enum.HIGH,
channel: ticketChannelSchema.enum.WHATSAPP,
queue: "Suporte N2",
queue: "Laboratório",
requester: users.eduarda,
assignee: users.carla,
slaPolicy: {
@ -151,7 +151,7 @@ const baseTickets = [
status: ticketStatusSchema.enum.ON_HOLD,
priority: ticketPrioritySchema.enum.HIGH,
channel: ticketChannelSchema.enum.CHAT,
queue: "Suporte N2",
queue: "Laboratório",
requester: users.eduarda,
assignee: users.carla,
slaPolicy: {
@ -181,7 +181,7 @@ const baseTickets = [
status: ticketStatusSchema.enum.RESOLVED,
priority: ticketPrioritySchema.enum.MEDIUM,
channel: ticketChannelSchema.enum.EMAIL,
queue: "Suporte N1",
queue: "Chamados",
requester: users.eduarda,
assignee: users.bruno,
slaPolicy: {