feat: melhorias no vínculo de tickets e exportação

convex/tickets.ts

@@ -1777,7 +1777,15 @@ export const create = mutation({
       await ctx.db.insert("ticketEvents", {
         ticketId: id,
         type: "ASSIGNEE_CHANGED",
-        payload: { assigneeId: initialAssigneeId, assigneeName: initialAssignee.name, actorId: args.actorId },
+        payload: {
+          assigneeId: initialAssigneeId,
+          assigneeName: initialAssignee.name,
+          actorId: args.actorId,
+          actorName: actorUser.name,
+          actorAvatar: actorUser.avatarUrl ?? undefined,
+          previousAssigneeId: null,
+          previousAssigneeName: "Não atribuído",
+        },
         createdAt: now,
       })
     }
@@ -2336,6 +2344,8 @@ export const changeAssignee = mutation({
         assigneeId,
         assigneeName: assignee.name,
         actorId,
+        actorName: viewerUser.name,
+        actorAvatar: viewerUser.avatarUrl ?? undefined,
         previousAssigneeId: currentAssigneeId,
         previousAssigneeName,
         reason: normalizedReason.length > 0 ? normalizedReason : undefined,
@@ -3170,6 +3180,9 @@ export const startWork = mutation({
     }
 
     let assigneePatched = false
+    const previousAssigneeIdForStart = currentAssigneeId
+    const previousAssigneeNameForStart =
+      ((ticketDoc.assigneeSnapshot as { name?: string } | null)?.name as string | undefined) ?? "Não atribuído"
 
     if (!currentAssigneeId) {
       const assigneeSnapshot = {
@@ -3201,7 +3214,15 @@ export const startWork = mutation({
       await ctx.db.insert("ticketEvents", {
         ticketId,
         type: "ASSIGNEE_CHANGED",
-        payload: { assigneeId: actorId, assigneeName: viewer.user.name, actorId },
+        payload: {
+          assigneeId: actorId,
+          assigneeName: viewer.user.name,
+          actorId,
+          actorName: viewer.user.name,
+          actorAvatar: viewer.user.avatarUrl ?? undefined,
+          previousAssigneeId: previousAssigneeIdForStart,
+          previousAssigneeName: previousAssigneeNameForStart,
+        },
         createdAt: now,
       })
     }

src/app/api/dashboards/[id]/export/[format]/route.ts

@@ -1,4 +1,4 @@
-import { NextResponse } from "next/server"
+import { NextRequest, NextResponse } from "next/server"
 import type { Browser } from "playwright"
 
 import { api } from "@/convex/_generated/api"
@@ -36,8 +36,12 @@ function buildDisposition(filename: string) {
   return `attachment; filename="${filename}"; filename*=UTF-8''${encoded}`
 }
 
-export async function GET(request: Request, { params }: { params: { id: string; format: string } }) {
+export async function GET(
-  const formatParam = params.format?.toLowerCase()
+  request: NextRequest,
+  context: { params: Promise<{ id: string; format: string }> },
+) {
+  const { id, format } = await context.params
+  const formatParam = format?.toLowerCase()
   if (!isSupportedFormat(formatParam)) {
     return NextResponse.json({ error: "Formato não suportado" }, { status: 400 })
   }
@@ -74,10 +78,10 @@ export async function GET(request: Request, { params }: { params: { id: string;
     detail = await convex.query(api.dashboards.get, {
       tenantId,
       viewerId,
-      dashboardId: params.id as Id<"dashboards">,
+      dashboardId: id as Id<"dashboards">,
     })
   } catch (error) {
-    console.error("[dashboards.export] Falha ao obter dashboard", error, { tenantId, dashboardId: params.id })
+    console.error("[dashboards.export] Falha ao obter dashboard", error, { tenantId, dashboardId: id })
     return NextResponse.json({ error: "Não foi possível carregar o dashboard" }, { status: 500 })
   }
 
@@ -85,8 +89,8 @@ export async function GET(request: Request, { params }: { params: { id: string;
     return NextResponse.json({ error: "Dashboard não encontrado" }, { status: 404 })
   }
 
-  const requestUrl = new URL(request.url)
+  const requestUrl = request.nextUrl
-  const printUrl = new URL(`/dashboards/${params.id}/print`, requestUrl.origin).toString()
+  const printUrl = new URL(`/dashboards/${id}/print`, requestUrl.origin).toString()
   const waitForSelector = detail.dashboard.readySelector ?? WAIT_SELECTOR_DEFAULT
   const width = Number(requestUrl.searchParams.get("width") ?? DEFAULT_VIEWPORT_WIDTH) || DEFAULT_VIEWPORT_WIDTH
   const height = Number(requestUrl.searchParams.get("height") ?? DEFAULT_VIEWPORT_HEIGHT) || DEFAULT_VIEWPORT_HEIGHT

src/app/tickets/new/page.tsx

@@ -44,7 +44,8 @@ const NO_REQUESTER_VALUE = "__no_requester__"
 
 export default function NewTicketPage() {
   const router = useRouter()
-  const { convexUserId, isStaff, role } = useAuth()
+  const { convexUserId, isStaff, role, session, machineContext } = useAuth()
+  const sessionUser = session?.user ?? null
   const queuesEnabled = Boolean(isStaff && convexUserId)
   const queuesRemote = useQuery(
     api.queues.summary,
@@ -81,10 +82,28 @@ export default function NewTicketPage() {
     api.users.listCustomers,
     directoryQueryEnabled ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
   )
-  const customers = useMemo(
+  const rawCustomers = useMemo(
     () => (Array.isArray(customersRemote) ? (customersRemote as CustomerOption[]) : []),
     [customersRemote]
   )
+  const viewerCustomer = useMemo<CustomerOption | null>(() => {
+    if (!convexUserId || !sessionUser) return null
+    return {
+      id: convexUserId,
+      name: sessionUser.name ?? sessionUser.email,
+      email: sessionUser.email,
+      role: sessionUser.role ?? "customer",
+      companyId: machineContext?.companyId ?? null,
+      companyName: null,
+      companyIsAvulso: false,
+      avatarUrl: sessionUser.avatarUrl,
+    }
+  }, [convexUserId, sessionUser, machineContext?.companyId])
+  const customers = useMemo(() => {
+    if (!viewerCustomer) return rawCustomers
+    const exists = rawCustomers.some((customer) => customer.id === viewerCustomer.id)
+    return exists ? rawCustomers : [...rawCustomers, viewerCustomer]
+  }, [rawCustomers, viewerCustomer])
 
   const [subject, setSubject] = useState("")
   const [summary, setSummary] = useState("")

src/components/tickets/new-ticket-dialog.tsx

@@ -131,7 +131,8 @@ export function NewTicketDialog({ triggerClassName }: { triggerClassName?: strin
     },
     mode: "onTouched",
   })
-  const { convexUserId, isStaff, role } = useAuth()
+  const { convexUserId, isStaff, role, session, machineContext } = useAuth()
+  const sessionUser = session?.user ?? null
   const queuesEnabled = Boolean(isStaff && convexUserId)
   useDefaultQueues(DEFAULT_TENANT_ID)
   const queuesRemote = useQuery(
@@ -220,10 +221,28 @@ export function NewTicketDialog({ triggerClassName }: { triggerClassName?: strin
     api.users.listCustomers,
     directoryQueryEnabled ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
   )
-  const customers = useMemo(
+  const rawCustomers = useMemo(
     () => (Array.isArray(customersRemote) ? (customersRemote as CustomerOption[]) : []),
     [customersRemote]
   )
+  const viewerCustomer = useMemo<CustomerOption | null>(() => {
+    if (!convexUserId || !sessionUser) return null
+    return {
+      id: convexUserId,
+      name: sessionUser.name ?? sessionUser.email,
+      email: sessionUser.email,
+      role: sessionUser.role ?? "customer",
+      companyId: machineContext?.companyId ?? null,
+      companyName: null,
+      companyIsAvulso: false,
+      avatarUrl: sessionUser.avatarUrl,
+    }
+  }, [convexUserId, sessionUser, machineContext?.companyId])
+  const customers = useMemo(() => {
+    if (!viewerCustomer) return rawCustomers
+    const exists = rawCustomers.some((customer) => customer.id === viewerCustomer.id)
+    return exists ? rawCustomers : [...rawCustomers, viewerCustomer]
+  }, [rawCustomers, viewerCustomer])
   const [attachments, setAttachments] = useState<Array<{ storageId: string; name: string; size?: number; type?: string }>>([])
   const [customersInitialized, setCustomersInitialized] = useState(false)
   const attachmentsTotalBytes = useMemo(

src/components/tickets/ticket-summary-header.tsx

@@ -1,9 +1,10 @@
 "use client"
 
+import Link from "next/link"
 import { useCallback, useEffect, useMemo, useRef, useState } from "react"
 import { format, formatDistanceToNow } from "date-fns"
 import { ptBR } from "date-fns/locale"
-import { IconClock, IconDownload, IconPlayerPause, IconPlayerPlay, IconPencil } from "@tabler/icons-react"
+import { IconClock, IconDownload, IconLink, IconPlayerPause, IconPlayerPlay, IconPencil } from "@tabler/icons-react"
 import { useMutation, useQuery } from "convex/react"
 import { toast } from "sonner"
 import { api } from "@/convex/_generated/api"
@@ -283,6 +284,39 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
   }, [selectedCategoryId, selectedSubcategoryId, currentCategoryId, currentSubcategoryId])
   const currentQueueName = ticket.queue ?? ""
   const isAvulso = Boolean(((ticket.company ?? null) as { isAvulso?: boolean } | null)?.isAvulso ?? false)
+  const resolvedWithSummary = useMemo(() => {
+    if (!ticket.resolvedWithTicketId) return null
+    const linkedId = String(ticket.resolvedWithTicketId)
+    let reference: string | null = null
+    let subject: string | null = null
+    for (const event of ticket.timeline ?? []) {
+      if (!event || event.type !== "TICKET_LINKED") continue
+      const payload = (event.payload ?? {}) as {
+        linkedTicketId?: unknown
+        linkedReference?: unknown
+        linkedSubject?: unknown
+      }
+      if (String(payload.linkedTicketId ?? "") !== linkedId) continue
+      if (reference === null) {
+        const rawReference = payload.linkedReference
+        if (typeof rawReference === "number") {
+          reference = rawReference.toString()
+        } else if (typeof rawReference === "string" && rawReference.trim().length > 0) {
+          reference = rawReference.trim()
+        }
+      }
+      if (subject === null) {
+        const rawSubject = payload.linkedSubject
+        if (typeof rawSubject === "string" && rawSubject.trim().length > 0) {
+          subject = rawSubject.trim()
+        }
+      }
+      if (reference !== null && subject !== null) {
+        break
+      }
+    }
+    return { id: linkedId, reference, subject }
+  }, [ticket.resolvedWithTicketId, ticket.timeline])
   const [queueSelection, setQueueSelection] = useState(currentQueueName)
   const queueDirty = useMemo(() => queueSelection !== currentQueueName, [queueSelection, currentQueueName])
   const currentRequesterRecord = useMemo(
@@ -1152,6 +1186,23 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
         ) : null}
         {canReopenTicket && reopenDeadlineLabel ? (
           <p className="text-xs text-neutral-500">Prazo para reabrir: {reopenDeadlineLabel}</p>
+        ) : null}
+        {resolvedWithSummary ? (
+          <Link
+            href={`/tickets/${resolvedWithSummary.id}`}
+            className="flex items-center gap-3 rounded-2xl border border-primary/20 bg-primary/5 px-4 py-3 text-sm font-semibold text-primary-700 transition hover:border-primary hover:bg-primary/10 hover:text-primary-800"
+          >
+            <span className="flex size-9 items-center justify-center rounded-full border border-primary/30 bg-white text-primary">
+              <IconLink className="size-5" strokeWidth={1.7} />
+            </span>
+            <span className="flex flex-col">
+              <span className="text-xs font-semibold uppercase tracking-wide text-primary/70">Chamado vinculado</span>
+              <span className="text-sm font-semibold text-neutral-900">
+                {resolvedWithSummary.reference ? `#${resolvedWithSummary.reference}` : "Ver ticket"}
+                {resolvedWithSummary.subject ? ` · ${resolvedWithSummary.subject}` : ""}
+              </span>
+            </span>
+          </Link>
         ) : null}
             {isPlaying ? (
               <Tooltip>

src/components/tickets/ticket-timeline.tsx

@@ -1,3 +1,4 @@
+import Link from "next/link"
 import { useEffect, useMemo, useState, type ReactNode, type ComponentType } from "react"
 import { format } from "date-fns"
 import { ptBR } from "date-fns/locale"
@@ -10,6 +11,7 @@ import {
   IconSquareCheck,
   IconStar,
   IconUserCircle,
+  IconLink,
 } from "@tabler/icons-react"
 
 import type { TicketWithDetails } from "@/lib/schemas/ticket"
@@ -46,6 +48,7 @@ const timelineIcons: Record<string, ComponentType<{ className?: string }>> = {
   VISIT_SCHEDULED: IconCalendar,
   CSAT_RECEIVED: IconStar,
   CSAT_RATED: IconStar,
+  TICKET_LINKED: IconLink,
 }
 
 const timelineLabels: Record<string, string> = TICKET_TIMELINE_LABELS
@@ -248,11 +251,103 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
                   }
 
                   let message: ReactNode = null
+                  if (entry.type === "TICKET_LINKED") {
+                    const payloadLink = payload as {
+                      linkedTicketId?: string
+                      linkedReference?: number | string | null
+                      linkedSubject?: string | null
+                      kind?: string | null
+                    }
+                    const linkedTicketId =
+                      typeof payloadLink.linkedTicketId === "string" && payloadLink.linkedTicketId.trim().length > 0
+                        ? payloadLink.linkedTicketId.trim()
+                        : null
+                    const referenceValue = payloadLink.linkedReference
+                    const referenceLabelRaw =
+                      typeof referenceValue === "number"
+                        ? referenceValue.toString()
+                        : typeof referenceValue === "string"
+                          ? referenceValue.trim()
+                          : null
+                    const referenceLabel = referenceLabelRaw && referenceLabelRaw.length > 0 ? referenceLabelRaw : null
+                    const linkContent = referenceLabel ? `#${referenceLabel}` : "Ver ticket"
+                    const subject =
+                      typeof payloadLink.linkedSubject === "string" && payloadLink.linkedSubject.trim().length > 0
+                        ? payloadLink.linkedSubject.trim()
+                        : null
+                    const kindRaw =
+                      typeof payloadLink.kind === "string" && payloadLink.kind.trim().length > 0
+                        ? payloadLink.kind.trim()
+                        : "related"
+                    const labelPrefix =
+                      kindRaw === "resolution_parent"
+                        ? "Ticket vinculado a este chamado"
+                        : kindRaw === "resolved_with"
+                          ? "Ticket resolvido com"
+                          : "Ticket vinculado"
+                    message = (
+                      <div className="space-y-1">
+                        <span className="block text-sm text-neutral-600">
+                          <span className="font-semibold text-neutral-800">{labelPrefix}</span>{" "}
+                          {linkedTicketId ? (
+                            <Link
+                              href={`/tickets/${linkedTicketId}`}
+                              className="font-semibold text-primary transition hover:text-primary/80 hover:underline"
+                            >
+                              {linkContent}
+                            </Link>
+                          ) : (
+                            <span className="font-medium text-neutral-800">{linkContent}</span>
+                          )}
+                          {subject ? <span className="text-neutral-500"> — {subject}</span> : null}
+                        </span>
+                      </div>
+                    )
+                  }
                   if (entry.type === "STATUS_CHANGED" && (payload.toLabel || payload.to)) {
                     message = "Status alterado para " + (payload.toLabel || payload.to)
                   }
-                  if (entry.type === "ASSIGNEE_CHANGED" && (payload.assigneeName || payload.assigneeId)) {
+                  if (entry.type === "ASSIGNEE_CHANGED") {
-                    message = "Responsável alterado" + (payload.assigneeName ? " para " + payload.assigneeName : "")
+                    const nextAssigneeRaw = payload.assigneeName ?? payload.assigneeId ?? null
+                    const previousAssigneeRaw = (payload as { previousAssigneeName?: unknown }).previousAssigneeName ?? null
+                    const nextAssignee =
+                      typeof nextAssigneeRaw === "string" && nextAssigneeRaw.trim().length > 0
+                        ? nextAssigneeRaw.trim()
+                        : typeof nextAssigneeRaw === "number"
+                          ? String(nextAssigneeRaw)
+                          : null
+                    const previousAssignee =
+                      typeof previousAssigneeRaw === "string" && previousAssigneeRaw.trim().length > 0
+                        ? previousAssigneeRaw.trim()
+                        : null
+                    const reasonRaw = (payload as { reason?: unknown }).reason
+                    const reason =
+                      typeof reasonRaw === "string" && reasonRaw.trim().length > 0
+                        ? reasonRaw.trim()
+                        : null
+                    message = (
+                      <div className="space-y-1">
+                        <span className="block text-sm text-neutral-600">
+                          <span className="font-semibold text-neutral-800">Responsável alterado</span>
+                          {nextAssignee ? (
+                            <>
+                              {" "}
+                              para <span className="font-semibold text-neutral-900">{nextAssignee}</span>
+                            </>
+                          ) : (
+                            <>.</>
+                          )}
+                          {previousAssignee ? (
+                            <span className="text-neutral-500"> (antes: {previousAssignee})</span>
+                          ) : null}
+                        </span>
+                        {reason ? (
+                          <p className="whitespace-pre-line rounded-lg bg-slate-100 px-3 py-2 text-xs text-neutral-600">
+                            {reason}
+                          </p>
+                        ) : null}
+                      </div>
+                    )
                   }
                   if (entry.type === "QUEUE_CHANGED" && (payload.queueName || payload.queueId)) {
                     message = "Fila alterada" + (payload.queueName ? " para " + payload.queueName : "")

src/lib/ticket-timeline-labels.ts

@@ -17,4 +17,5 @@ export const TICKET_TIMELINE_LABELS: Record<string, string> = {
   VISIT_SCHEDULED: "Visita agendada",
   CSAT_RECEIVED: "CSAT recebido",
   CSAT_RATED: "CSAT avaliado",
+  TICKET_LINKED: "Chamado vinculado",
 };