diff --git a/src/components/chat/chat-session-item.tsx b/src/components/chat/chat-session-item.tsx
new file mode 100644
index 0000000..9abd94c
--- /dev/null
+++ b/src/components/chat/chat-session-item.tsx
@@ -0,0 +1,107 @@
+"use client"
+
+import { cn } from "@/lib/utils"
+import { MessageCircle, WifiOff } from "lucide-react"
+
+type ChatSession = {
+  ticketId: string
+  ticketRef: number
+  ticketSubject: string
+  sessionId: string
+  agentId: string
+  unreadCount: number
+  lastActivityAt: number
+  machineHostname?: string | null
+  machineOnline?: boolean
+}
+
+type ChatSessionItemProps = {
+  session: ChatSession
+  isActive?: boolean
+  onClick: () => void
+}
+
+function formatTime(timestamp: number) {
+  const now = Date.now()
+  const diff = now - timestamp
+  const minutes = Math.floor(diff / 60000)
+  const hours = Math.floor(diff / 3600000)
+  const days = Math.floor(diff / 86400000)
+
+  if (minutes < 1) return "Agora"
+  if (minutes < 60) return `${minutes}min`
+  if (hours < 24) return `${hours}h`
+  if (days === 1) return "Ontem"
+
+  return new Date(timestamp).toLocaleDateString("pt-BR", {
+    day: "2-digit",
+    month: "2-digit",
+  })
+}
+
+export function ChatSessionItem({ session, isActive, onClick }: ChatSessionItemProps) {
+  const hasUnread = session.unreadCount > 0
+
+  return (
+    <button
+      type="button"
+      onClick={onClick}
+      className={cn(
+        "flex w-full items-start gap-3 border-b border-slate-100 px-4 py-3 text-left transition-colors hover:bg-slate-50",
+        isActive && "bg-slate-100",
+        hasUnread && "bg-red-50/50 hover:bg-red-50"
+      )}
+    >
+      {/* Avatar/Icone */}
+      <div
+        className={cn(
+          "flex size-10 shrink-0 items-center justify-center rounded-full",
+          hasUnread ? "bg-red-100 text-red-600" : "bg-slate-100 text-slate-600"
+        )}
+      >
+        <MessageCircle className="size-5" />
+      </div>
+
+      {/* Conteudo */}
+      <div className="min-w-0 flex-1">
+        <div className="flex items-center justify-between gap-2">
+          <div className="flex items-center gap-2">
+            <span className={cn("text-sm font-semibold", hasUnread ? "text-red-700" : "text-slate-900")}>
+              #{session.ticketRef}
+            </span>
+            {/* Indicador online/offline */}
+            {session.machineOnline !== undefined && (
+              session.machineOnline ? (
+                <span className="size-2 rounded-full bg-emerald-500" title="Online" />
+              ) : (
+                <WifiOff className="size-3 text-slate-400" title="Offline" />
+              )
+            )}
+          </div>
+          <span className="text-xs text-slate-400">
+            {formatTime(session.lastActivityAt)}
+          </span>
+        </div>
+
+        <p className="mt-0.5 truncate text-sm text-slate-600">
+          {session.ticketSubject}
+        </p>
+
+        {session.machineHostname && (
+          <p className="mt-0.5 truncate text-xs text-slate-400">
+            {session.machineHostname}
+          </p>
+        )}
+      </div>
+
+      {/* Badge de nao lidos */}
+      {hasUnread && (
+        <div className="flex shrink-0 items-center justify-center">
+          <span className="flex size-5 items-center justify-center rounded-full bg-red-500 text-xs font-bold text-white">
+            {session.unreadCount > 9 ? "9+" : session.unreadCount}
+          </span>
+        </div>
+      )}
+    </button>
+  )
+}
diff --git a/src/components/chat/chat-session-list.tsx b/src/components/chat/chat-session-list.tsx
new file mode 100644
index 0000000..e84f592
--- /dev/null
+++ b/src/components/chat/chat-session-list.tsx
@@ -0,0 +1,112 @@
+"use client"
+
+import { useMemo } from "react"
+import { MessageCircle, X } from "lucide-react"
+import { ChatSessionItem } from "./chat-session-item"
+
+type ChatSession = {
+  ticketId: string
+  ticketRef: number
+  ticketSubject: string
+  sessionId: string
+  agentId: string
+  unreadCount: number
+  lastActivityAt: number
+  machineHostname?: string | null
+  machineOnline?: boolean
+}
+
+type ChatSessionListProps = {
+  sessions: ChatSession[]
+  activeTicketId?: string | null
+  onSelectSession: (ticketId: string) => void
+  onClose: () => void
+  onMinimize: () => void
+}
+
+export function ChatSessionList({
+  sessions,
+  activeTicketId,
+  onSelectSession,
+  onClose,
+  onMinimize,
+}: ChatSessionListProps) {
+  // Ordenar: nao lidos primeiro, depois por ultima atividade (desc)
+  const sortedSessions = useMemo(() => {
+    return [...sessions].sort((a, b) => {
+      // Nao lidos primeiro
+      if (a.unreadCount > 0 && b.unreadCount === 0) return -1
+      if (a.unreadCount === 0 && b.unreadCount > 0) return 1
+      // Depois por ultima atividade (mais recente primeiro)
+      return b.lastActivityAt - a.lastActivityAt
+    })
+  }, [sessions])
+
+  const totalUnread = sessions.reduce((sum, s) => sum + s.unreadCount, 0)
+
+  return (
+    <div className="flex h-full flex-col">
+      {/* Header */}
+      <div className="flex items-center justify-between border-b border-slate-200 bg-white px-4 py-3">
+        <div className="flex items-center gap-3">
+          <div className="flex size-10 items-center justify-center rounded-full bg-black text-white">
+            <MessageCircle className="size-5" />
+          </div>
+          <div>
+            <p className="text-sm font-semibold text-slate-900">Chats</p>
+            <p className="text-xs text-slate-500">
+              {sessions.length} conversa{sessions.length !== 1 ? "s" : ""} ativa{sessions.length !== 1 ? "s" : ""}
+              {totalUnread > 0 && (
+                <span className="ml-1 text-red-500">
+                  ({totalUnread} nao lida{totalUnread !== 1 ? "s" : ""})
+                </span>
+              )}
+            </p>
+          </div>
+        </div>
+        <div className="flex items-center gap-1">
+          <button
+            onClick={onMinimize}
+            className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
+            title="Minimizar"
+          >
+            <svg className="size-4" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+              <path strokeLinecap="round" strokeLinejoin="round" strokeWidth={2} d="M20 12H4" />
+            </svg>
+          </button>
+          <button
+            onClick={onClose}
+            className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
+            title="Fechar"
+          >
+            <X className="size-4" />
+          </button>
+        </div>
+      </div>
+
+      {/* Lista de sessoes */}
+      <div className="flex-1 overflow-y-auto bg-white">
+        {sortedSessions.length === 0 ? (
+          <div className="flex h-full flex-col items-center justify-center p-4 text-center">
+            <div className="flex size-12 items-center justify-center rounded-full bg-slate-100">
+              <MessageCircle className="size-6 text-slate-400" />
+            </div>
+            <p className="mt-3 text-sm font-medium text-slate-600">Nenhum chat ativo</p>
+            <p className="mt-1 text-xs text-slate-400">
+              Inicie um chat em um ticket para comecar
+            </p>
+          </div>
+        ) : (
+          sortedSessions.map((session) => (
+            <ChatSessionItem
+              key={session.ticketId}
+              session={session}
+              isActive={session.ticketId === activeTicketId}
+              onClick={() => onSelectSession(session.ticketId)}
+            />
+          ))
+        )}
+      </div>
+    </div>
+  )
+}
diff --git a/src/components/chat/chat-widget.tsx b/src/components/chat/chat-widget.tsx
index 5083ab5..ece49d7 100644
--- a/src/components/chat/chat-widget.tsx
+++ b/src/components/chat/chat-widget.tsx
@@ -8,13 +8,6 @@ import { api } from "@/convex/_generated/api"
 import { useAuth } from "@/lib/auth-client"
 import { Button } from "@/components/ui/button"
 import { Spinner } from "@/components/ui/spinner"
-import {
-  Select,
-  SelectContent,
-  SelectItem,
-  SelectTrigger,
-  SelectValue,
-} from "@/components/ui/select"
 import { cn } from "@/lib/utils"
 import { toast } from "sonner"
 import {
@@ -24,6 +17,7 @@ import {
   Minimize2,
   User,
   ChevronDown,
+  ChevronLeft,
   WifiOff,
   XCircle,
   Paperclip,
@@ -34,16 +28,20 @@ import {
   Eye,
   Check,
 } from "lucide-react"
+import { ChatSessionList } from "./chat-session-list"
 
 const MAX_MESSAGE_LENGTH = 4000
 const MAX_ATTACHMENT_SIZE = 5 * 1024 * 1024 // 5MB
 const MAX_ATTACHMENTS = 5
 const STORAGE_KEY = "chat-widget-state"
 
+type ViewMode = "list" | "chat"
+
 type ChatWidgetState = {
   isOpen: boolean
   isMinimized: boolean
   activeTicketId: string | null
+  viewMode: ViewMode
 }
 
 function formatTime(timestamp: number) {
@@ -315,6 +313,17 @@ export function ChatWidget() {
     } catch {}
     return null
   })
+  const [viewMode, setViewMode] = useState<ViewMode>(() => {
+    if (typeof window === "undefined") return "list"
+    try {
+      const saved = localStorage.getItem(STORAGE_KEY)
+      if (saved) {
+        const state = JSON.parse(saved) as ChatWidgetState
+        return state.viewMode ?? "list"
+      }
+    } catch {}
+    return "list"
+  })
   const [draft, setDraft] = useState("")
   const [isSending, setIsSending] = useState(false)
   const [isEndingChat, setIsEndingChat] = useState(false)
@@ -369,6 +378,7 @@ export function ChatWidget() {
         const state = JSON.parse(event.newValue) as ChatWidgetState
         setIsOpen(state.isOpen)
         setIsMinimized(state.isMinimized)
+        setViewMode(state.viewMode ?? "list")
         if (state.activeTicketId) {
           setActiveTicketId(state.activeTicketId)
         }
@@ -387,20 +397,32 @@ export function ChatWidget() {
       isOpen,
       isMinimized,
       activeTicketId,
+      viewMode,
     }
 
     // Salvar no localStorage (isso dispara evento storage em outras abas automaticamente)
     try {
       localStorage.setItem(STORAGE_KEY, JSON.stringify(state))
     } catch {}
-  }, [isOpen, isMinimized, activeTicketId])
+  }, [isOpen, isMinimized, activeTicketId, viewMode])
 
-  // Auto-selecionar primeira sessão se nenhuma selecionada
+  // Auto-selecionar modo e sessao baseado na quantidade de sessoes
   useEffect(() => {
-    if (!activeTicketId && activeSessions && activeSessions.length > 0) {
+    if (!activeSessions) return
+
+    if (activeSessions.length === 0) {
+      // Sem sessoes, limpar estado
+      setActiveTicketId(null)
+      setViewMode("list")
+    } else if (activeSessions.length === 1) {
+      // Apenas 1 sessao, ir direto para chat
       setActiveTicketId(activeSessions[0].ticketId)
+      setViewMode("chat")
+    } else if (!activeTicketId) {
+      // Multiplas sessoes mas nenhuma selecionada, mostrar lista
+      setViewMode("list")
     }
-  }, [activeTicketId, activeSessions])
+  }, [activeSessions, activeTicketId])
 
   // Auto-abrir o widget quando ESTE agente iniciar uma nova sessão de chat.
   // Nao roda na montagem inicial para nao sobrescrever o estado do localStorage.
@@ -648,6 +670,16 @@ export function ChatWidget() {
     }
   }
 
+  // Handlers para navegacao lista/chat
+  const handleSelectSession = (ticketId: string) => {
+    setActiveTicketId(ticketId)
+    setViewMode("chat")
+  }
+
+  const handleBackToList = () => {
+    setViewMode("list")
+  }
+
   // Nao mostrar se esta no Tauri (usa o chat nativo)
   if (isTauriContext) return null
 
@@ -670,106 +702,105 @@ export function ChatWidget() {
       {/* Widget aberto */}
       {isOpen && !isMinimized && (
         <div className="flex h-[520px] w-[400px] flex-col overflow-hidden rounded-2xl border border-slate-200 bg-white shadow-2xl">
-          {/* Header - Estilo card da aplicação */}
-          <div className="flex items-center justify-between border-b border-slate-200 bg-white px-4 py-3">
-            <div className="flex items-center gap-3">
-              <div className="flex size-10 items-center justify-center rounded-full bg-black text-white">
-                <MessageCircle className="size-5" />
-              </div>
-              <div>
-                <div className="flex items-center gap-2">
-                  <p className="text-sm font-semibold text-slate-900">Chat</p>
-                  {/* Indicador online/offline */}
-                  {liveChat?.hasMachine && (
-                    machineOnline ? (
-                      <span className="flex items-center gap-1.5 text-xs text-emerald-600">
-                        <span className="size-2 rounded-full bg-emerald-500 animate-pulse" />
-                        Online
-                      </span>
-                    ) : (
-                      <span className="flex items-center gap-1.5 text-xs text-slate-400">
-                        <WifiOff className="size-3" />
-                        Offline
-                      </span>
-                    )
-                  )}
-                </div>
-                {activeSession && (
-                  <div className="flex flex-col">
-                    <a
-                      href={`/tickets/${activeTicketId}`}
-                      target="_blank"
-                      rel="noopener noreferrer"
-                      className="group flex items-center gap-1 text-xs text-slate-500 hover:text-slate-900 transition-colors"
+          {/* Modo Lista - mostra quando viewMode === "list" e ha multiplas sessoes */}
+          {viewMode === "list" && activeSessions.length > 1 ? (
+            <ChatSessionList
+              sessions={activeSessions}
+              activeTicketId={activeTicketId}
+              onSelectSession={handleSelectSession}
+              onClose={() => setIsOpen(false)}
+              onMinimize={() => setIsMinimized(true)}
+            />
+          ) : (
+            <>
+              {/* Header - Modo Chat */}
+              <div className="flex items-center justify-between border-b border-slate-200 bg-white px-4 py-3">
+                <div className="flex items-center gap-3">
+                  {/* Botao voltar para lista (quando ha multiplas sessoes) */}
+                  {activeSessions.length > 1 && (
+                    <button
+                      onClick={handleBackToList}
+                      className="flex size-8 items-center justify-center rounded-lg text-slate-500 hover:bg-slate-100"
+                      title="Voltar para lista"
                     >
-                      <span>#{activeSession.ticketRef}</span>
-                      <ExternalLink className="size-3 opacity-0 group-hover:opacity-100 transition-opacity" />
-                    </a>
-                    {machineHostname && (
-                      <span className="max-w-[140px] truncate text-xs text-slate-400" title={machineHostname}>
-                        {machineHostname}
-                      </span>
+                      <ChevronLeft className="size-5" />
+                    </button>
+                  )}
+                  <div className="flex size-10 items-center justify-center rounded-full bg-black text-white">
+                    <MessageCircle className="size-5" />
+                  </div>
+                  <div>
+                    <div className="flex items-center gap-2">
+                      <p className="text-sm font-semibold text-slate-900">
+                        {activeSession ? `#${activeSession.ticketRef}` : "Chat"}
+                      </p>
+                      {/* Indicador online/offline */}
+                      {liveChat?.hasMachine && (
+                        machineOnline ? (
+                          <span className="flex items-center gap-1.5 text-xs text-emerald-600">
+                            <span className="size-2 rounded-full bg-emerald-500 animate-pulse" />
+                            Online
+                          </span>
+                        ) : (
+                          <span className="flex items-center gap-1.5 text-xs text-slate-400">
+                            <WifiOff className="size-3" />
+                            Offline
+                          </span>
+                        )
+                      )}
+                    </div>
+                    {activeSession && (
+                      <div className="flex flex-col">
+                        <a
+                          href={`/tickets/${activeTicketId}`}
+                          target="_blank"
+                          rel="noopener noreferrer"
+                          className="group flex items-center gap-1 text-xs text-slate-500 hover:text-slate-900 transition-colors"
+                        >
+                          <span className="max-w-[160px] truncate">{activeSession.ticketSubject}</span>
+                          <ExternalLink className="size-3 opacity-0 group-hover:opacity-100 transition-opacity" />
+                        </a>
+                        {machineHostname && (
+                          <span className="max-w-[140px] truncate text-xs text-slate-400" title={machineHostname}>
+                            {machineHostname}
+                          </span>
+                        )}
+                      </div>
                     )}
                   </div>
-                )}
+                </div>
+                <div className="flex items-center gap-1">
+                  {/* Botao encerrar chat */}
+                  <Button
+                    variant="ghost"
+                    size="sm"
+                    onClick={handleEndChat}
+                    disabled={isEndingChat}
+                    className="gap-1.5 border border-red-300 text-red-600 hover:border-red-400 hover:bg-red-50 hover:text-red-700"
+                  >
+                    {isEndingChat ? (
+                      <Spinner className="size-3.5" />
+                    ) : (
+                      <XCircle className="size-3.5" />
+                    )}
+                    <span className="hidden sm:inline">Encerrar</span>
+                  </Button>
+                  <button
+                    onClick={() => setIsMinimized(true)}
+                    className="ml-2 rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
+                    title="Minimizar"
+                  >
+                    <Minimize2 className="size-4" />
+                  </button>
+                  <button
+                    onClick={() => setIsOpen(false)}
+                    className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
+                    title="Fechar"
+                  >
+                    <X className="size-4" />
+                  </button>
+                </div>
               </div>
-            </div>
-            <div className="flex items-center gap-1">
-              {/* Botão encerrar chat */}
-              <Button
-                variant="ghost"
-                size="sm"
-                onClick={handleEndChat}
-                disabled={isEndingChat}
-                className="gap-1.5 border border-red-300 text-red-600 hover:border-red-400 hover:bg-red-50 hover:text-red-700"
-              >
-                {isEndingChat ? (
-                  <Spinner className="size-3.5" />
-                ) : (
-                  <XCircle className="size-3.5" />
-                )}
-                <span className="hidden sm:inline">Encerrar</span>
-              </Button>
-              <button
-                onClick={() => setIsMinimized(true)}
-                className="ml-2 rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
-                title="Minimizar"
-              >
-                <Minimize2 className="size-4" />
-              </button>
-              <button
-                onClick={() => setIsOpen(false)}
-                className="rounded-md p-1.5 text-slate-500 hover:bg-slate-100"
-                title="Fechar"
-              >
-                <X className="size-4" />
-              </button>
-            </div>
-          </div>
-
-          {/* Seletor de sessões (se mais de uma) */}
-          {activeSessions.length > 1 && (
-            <div className="border-b border-slate-100 bg-slate-50 px-3 py-2">
-              <Select
-                value={activeTicketId ?? ""}
-                onValueChange={setActiveTicketId}
-              >
-                <SelectTrigger className="h-8 w-full border-slate-200 bg-white text-sm">
-                  <SelectValue placeholder="Selecione uma conversa" />
-                </SelectTrigger>
-                <SelectContent>
-                  {activeSessions.map((session) => (
-                    <SelectItem key={session.ticketId} value={session.ticketId}>
-                      #{session.ticketRef} - {session.ticketSubject.slice(0, 25)}
-                      {session.unreadCount > 0 && (
-                        <span className="ml-1 text-red-500">({session.unreadCount})</span>
-                      )}
-                    </SelectItem>
-                  ))}
-                </SelectContent>
-              </Select>
-            </div>
-          )}
 
           {/* Aviso de máquina offline */}
           {liveChat?.hasMachine && !machineOnline && (
@@ -956,6 +987,8 @@ export function ChatWidget() {
               accept="image/*,.pdf,.doc,.docx,.xls,.xlsx,.txt,.csv"
             />
           </div>
+            </>
+          )}
         </div>
       )}