Fix Excel export XML order and gate time adjustments on close

src/components/admin/machines/admin-machines-overview.tsx

@@ -59,6 +59,8 @@ import Link from "next/link"
 import { useRouter } from "next/navigation"
 import { useAuth } from "@/lib/auth-client"
 import type { Id } from "@/convex/_generated/dataModel"
+import { TicketStatusBadge } from "@/components/tickets/status-badge"
+import type { TicketPriority, TicketStatus } from "@/lib/schemas/ticket"
 
 type MachineMetrics = Record<string, unknown> | null
 
@@ -92,8 +94,8 @@ type MachineTicketSummary = {
   id: string
   reference: number
   subject: string
-  status: string
+  status: TicketStatus
-  priority: string
+  priority: TicketPriority
   updatedAt: number
   createdAt: number
   machine: { id: string | null; hostname: string | null } | null
@@ -870,11 +872,24 @@ const statusLabels: Record<string, string> = {
   unknown: "Desconhecida",
 }
 
-const TICKET_STATUS_LABELS: Record<string, string> = {
+const TICKET_PRIORITY_META: Record<string, { label: string; badgeClass: string }> = {
-  PENDING: "Pendente",
+  LOW: { label: "Baixa", badgeClass: "border border-slate-200 bg-slate-100 text-slate-600" },
-  AWAITING_ATTENDANCE: "Em andamento",
+  MEDIUM: { label: "Média", badgeClass: "border border-sky-200 bg-sky-100 text-sky-700" },
-  PAUSED: "Pausado",
+  HIGH: { label: "Alta", badgeClass: "border border-amber-200 bg-amber-50 text-amber-700" },
-  RESOLVED: "Resolvido",
+  URGENT: { label: "Urgente", badgeClass: "border border-rose-200 bg-rose-50 text-rose-700" },
+}
+
+function getTicketPriorityMeta(priority: TicketPriority | string | null | undefined) {
+  if (!priority) {
+    return { label: "Sem prioridade", badgeClass: "border border-slate-200 bg-slate-100 text-neutral-600" }
+  }
+  const normalized = priority.toUpperCase()
+  return (
+    TICKET_PRIORITY_META[normalized] ?? {
+      label: priority.charAt(0).toUpperCase() + priority.slice(1).toLowerCase(),
+      badgeClass: "border border-slate-200 bg-slate-100 text-neutral-600",
+    }
+  )
 }
 
 const statusClasses: Record<string, string> = {
@@ -2347,10 +2362,13 @@ export function MachineDetails({ machine }: MachineDetailsProps) {
                       <p className="text-xs text-[color:var(--accent-foreground)]/80">Nenhum chamado em aberto registrado diretamente por esta máquina.</p>
                     ) : (
                       <ul className="space-y-2">
-                        {machineTickets.map((ticket) => (
+                        {machineTickets.map((ticket) => {
-                          <li
+                          const priorityMeta = getTicketPriorityMeta(ticket.priority)
-                            key={ticket.id}
+                          return (
-                            className="flex flex-wrap items-center justify-between gap-3 rounded-xl border border-[color:var(--accent)] bg-white px-3 py-2 text-sm shadow-sm"
+                            <li key={ticket.id}>
+                              <Link
+                                href={`/tickets/${ticket.id}`}
+                                className="flex flex-wrap items-center justify-between gap-3 rounded-xl border border-[color:var(--accent)] bg-white px-3 py-2 text-sm shadow-sm transition hover:-translate-y-0.5 hover:shadow-md focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-[color:var(--accent)] focus-visible:ring-offset-2"
                               >
                                 <div className="min-w-0 flex-1">
                                   <p className="truncate font-medium text-neutral-900">
@@ -2361,15 +2379,15 @@ export function MachineDetails({ machine }: MachineDetailsProps) {
                                   </p>
                                 </div>
                                 <div className="flex items-center gap-2">
-                              <Badge variant="outline" className="border-slate-200 text-[11px] uppercase text-neutral-600">
+                                  <Badge className={cn("rounded-full px-3 py-1 text-xs font-semibold", priorityMeta.badgeClass)}>
-                                {ticket.priority}
+                                    {priorityMeta.label}
-                              </Badge>
-                              <Badge className="bg-indigo-600 text-[11px] uppercase tracking-wide text-white">
-                                {TICKET_STATUS_LABELS[ticket.status] ?? ticket.status}
                                   </Badge>
+                                  <TicketStatusBadge status={ticket.status} className="h-7 px-3 text-xs font-semibold" />
                                 </div>
+                              </Link>
                             </li>
-                        ))}
+                          )
+                        })}
                       </ul>
                     )}
                   </div>

src/components/tickets/close-ticket-dialog.tsx

@@ -9,6 +9,10 @@ import { Button } from "@/components/ui/button"
 import { Spinner } from "@/components/ui/spinner"
 import { RichTextEditor, sanitizeEditorHtml, stripLeadingEmptyParagraphs } from "@/components/ui/rich-text-editor"
 import { toast } from "sonner"
+import { Checkbox } from "@/components/ui/checkbox"
+import { Label } from "@/components/ui/label"
+import { Input } from "@/components/ui/input"
+import { Textarea } from "@/components/ui/textarea"
 
 type ClosingTemplate = { id: string; title: string; body: string }
 
@@ -17,6 +21,23 @@ const DEFAULT_COMPANY_NAME = "Rever Tecnologia"
 
 const sanitizeTemplate = (html: string) => stripLeadingEmptyParagraphs(sanitizeEditorHtml(html.trim()))
 
+export type AdjustWorkSummaryResult = {
+  ticketId: Id<"tickets">
+  totalWorkedMs: number
+  internalWorkedMs: number
+  externalWorkedMs: number
+  serverNow?: number
+  perAgentTotals?: Array<{
+    agentId: string
+    agentName: string | null
+    agentEmail: string | null
+    avatarUrl: string | null
+    totalWorkedMs: number
+    internalWorkedMs: number
+    externalWorkedMs: number
+  }>
+}
+
 const DEFAULT_CLOSING_TEMPLATES: ClosingTemplate[] = [
   {
     id: "default-standard",
@@ -63,6 +84,21 @@ function applyTemplatePlaceholders(html: string, customerName?: string | null, a
     .replace(/{{\s*(empresa|company|companhia)\s*}}/gi, DEFAULT_COMPANY_NAME)
 }
 
+const splitDuration = (ms: number) => {
+  const safeMs = Number.isFinite(ms) && ms > 0 ? ms : 0
+  const totalMinutes = Math.round(safeMs / 60000)
+  const hours = Math.floor(totalMinutes / 60)
+  const minutes = totalMinutes % 60
+  return { hours, minutes }
+}
+
+const formatDurationLabel = (ms: number) => {
+  const { hours, minutes } = splitDuration(ms)
+  if (hours > 0 && minutes > 0) return `${hours}h ${minutes}min`
+  if (hours > 0) return `${hours}h`
+  return `${minutes}min`
+}
+
 export function CloseTicketDialog({
   open,
   onOpenChange,
@@ -72,6 +108,9 @@ export function CloseTicketDialog({
   requesterName,
   agentName,
   onSuccess,
+  workSummary,
+  onWorkSummaryAdjusted,
+  canAdjustTime = false,
 }: {
   open: boolean
   onOpenChange: (open: boolean) => void
@@ -81,9 +120,17 @@ export function CloseTicketDialog({
   requesterName?: string | null
   agentName?: string | null
   onSuccess: () => void
+  workSummary?: {
+    totalWorkedMs: number
+    internalWorkedMs: number
+    externalWorkedMs: number
+  } | null
+  onWorkSummaryAdjusted?: (result: AdjustWorkSummaryResult) => void
+  canAdjustTime?: boolean
 }) {
   const updateStatus = useMutation(api.tickets.updateStatus)
   const addComment = useMutation(api.tickets.addComment)
+  const adjustWorkSummary = useMutation(api.tickets.adjustWorkSummary)
 
   const closingTemplates = useQuery(
     actorId && open ? api.commentTemplates.list : "skip",
@@ -101,6 +148,13 @@ export function CloseTicketDialog({
   const [selectedTemplateId, setSelectedTemplateId] = useState<string | null>(null)
   const [message, setMessage] = useState<string>("")
   const [isSubmitting, setIsSubmitting] = useState(false)
+  const [shouldAdjustTime, setShouldAdjustTime] = useState<boolean>(false)
+  const [internalHours, setInternalHours] = useState<string>("0")
+  const [internalMinutes, setInternalMinutes] = useState<string>("0")
+  const [externalHours, setExternalHours] = useState<string>("0")
+  const [externalMinutes, setExternalMinutes] = useState<string>("0")
+  const [adjustReason, setAdjustReason] = useState<string>("")
+  const enableAdjustment = Boolean(canAdjustTime && workSummary)
 
   const hydrateTemplateBody = useCallback((templateHtml: string) => {
     const withPlaceholders = applyTemplatePlaceholders(templateHtml, requesterName, agentName)
@@ -108,12 +162,20 @@ export function CloseTicketDialog({
   }, [requesterName, agentName])
 
   useEffect(() => {
-    if (!open) {
+    if (open) return
     setSelectedTemplateId(null)
     setMessage("")
     setIsSubmitting(false)
-      return
+    setShouldAdjustTime(false)
-    }
+    setAdjustReason("")
+    setInternalHours("0")
+    setInternalMinutes("0")
+    setExternalHours("0")
+    setExternalMinutes("0")
+  }, [open])
+
+  useEffect(() => {
+    if (!open) return
     if (templates.length > 0 && !selectedTemplateId && !message) {
       const first = templates[0]
       const hydrated = hydrateTemplateBody(first.body)
@@ -122,6 +184,28 @@ export function CloseTicketDialog({
     }
   }, [open, templates, selectedTemplateId, message, hydrateTemplateBody])
 
+  useEffect(() => {
+    if (!open || !enableAdjustment || !shouldAdjustTime) return
+    const internal = splitDuration(workSummary?.internalWorkedMs ?? 0)
+    const external = splitDuration(workSummary?.externalWorkedMs ?? 0)
+    setInternalHours(internal.hours.toString())
+    setInternalMinutes(internal.minutes.toString())
+    setExternalHours(external.hours.toString())
+    setExternalMinutes(external.minutes.toString())
+  }, [
+    open,
+    enableAdjustment,
+    shouldAdjustTime,
+    workSummary?.internalWorkedMs,
+    workSummary?.externalWorkedMs,
+  ])
+
+  useEffect(() => {
+    if (!shouldAdjustTime) {
+      setAdjustReason("")
+    }
+  }, [shouldAdjustTime])
+
   const handleTemplateSelect = (template: ClosingTemplate) => {
     setSelectedTemplateId(template.id)
     setMessage(hydrateTemplateBody(template.body))
@@ -132,9 +216,65 @@ export function CloseTicketDialog({
       toast.error("É necessário estar autenticado para encerrar o ticket.")
       return
     }
+
+    const applyAdjustment = enableAdjustment && shouldAdjustTime
+    let targetInternalMs = 0
+    let targetExternalMs = 0
+    let trimmedReason = ""
+
+    if (applyAdjustment) {
+      const parsePart = (value: string, label: string) => {
+        const trimmed = value.trim()
+        if (trimmed.length === 0) return 0
+        if (!/^\d+$/u.test(trimmed)) {
+          toast.error(`Informe um número válido para ${label}.`)
+          return null
+        }
+        return Number.parseInt(trimmed, 10)
+      }
+
+      const internalHoursValue = parsePart(internalHours, "horas internas")
+      if (internalHoursValue === null) return
+      const internalMinutesValue = parsePart(internalMinutes, "minutos internos")
+      if (internalMinutesValue === null) return
+      if (internalMinutesValue >= 60) {
+        toast.error("Os minutos internos devem estar entre 0 e 59.")
+        return
+      }
+
+      const externalHoursValue = parsePart(externalHours, "horas externas")
+      if (externalHoursValue === null) return
+      const externalMinutesValue = parsePart(externalMinutes, "minutos externos")
+      if (externalMinutesValue === null) return
+      if (externalMinutesValue >= 60) {
+        toast.error("Os minutos externos devem estar entre 0 e 59.")
+        return
+      }
+
+      targetInternalMs = (internalHoursValue * 60 + internalMinutesValue) * 60000
+      targetExternalMs = (externalHoursValue * 60 + externalMinutesValue) * 60000
+      trimmedReason = adjustReason.trim()
+      if (trimmedReason.length < 5) {
+        toast.error("Descreva o motivo do ajuste (mínimo de 5 caracteres).")
+        return
+      }
+    }
+
+    toast.dismiss("close-ticket")
     setIsSubmitting(true)
-    toast.loading("Encerrando ticket...", { id: "close-ticket" })
+    toast.loading(applyAdjustment ? "Ajustando tempo e encerrando ticket..." : "Encerrando ticket...", { id: "close-ticket" })
     try {
+      if (applyAdjustment) {
+        const result = (await adjustWorkSummary({
+          ticketId: ticketId as unknown as Id<"tickets">,
+          actorId,
+          internalWorkedMs: targetInternalMs,
+          externalWorkedMs: targetExternalMs,
+          reason: trimmedReason,
+        })) as AdjustWorkSummaryResult
+        onWorkSummaryAdjusted?.(result)
+      }
+
       await updateStatus({ ticketId: ticketId as unknown as Id<"tickets">, status: "RESOLVED", actorId })
       const withPlaceholders = applyTemplatePlaceholders(message, requesterName, agentName)
       const sanitized = stripLeadingEmptyParagraphs(sanitizeEditorHtml(withPlaceholders))
@@ -153,7 +293,9 @@ export function CloseTicketDialog({
       onSuccess()
     } catch (error) {
       console.error(error)
-      toast.error("Não foi possível encerrar o ticket.", { id: "close-ticket" })
+      toast.error(applyAdjustment ? "Não foi possível ajustar o tempo ou encerrar o ticket." : "Não foi possível encerrar o ticket.", {
+        id: "close-ticket",
+      })
     } finally {
       setIsSubmitting(false)
     }
@@ -205,6 +347,129 @@ export function CloseTicketDialog({
             <p className="text-xs text-neutral-500">Você pode editar o conteúdo antes de enviar. Deixe em branco para encerrar sem comentário adicional.</p>
           </div>
         </div>
+        {enableAdjustment ? (
+          <div className="rounded-xl border border-slate-200 bg-slate-50 px-4 py-4">
+            <div className="flex flex-wrap items-center justify-between gap-3">
+              <div>
+                <p className="text-sm font-semibold text-neutral-800">Ajustar tempo antes de encerrar</p>
+                <p className="text-xs text-neutral-500">
+                  Atualize o tempo registrado e informe um motivo para o ajuste. O comentário fica visível apenas para a equipe.
+                </p>
+              </div>
+              <div className="flex items-center gap-2">
+                <Checkbox
+                  id="toggle-time-adjustment"
+                  checked={shouldAdjustTime}
+                  onCheckedChange={(checked) => setShouldAdjustTime(Boolean(checked))}
+                  disabled={isSubmitting}
+                />
+                <Label htmlFor="toggle-time-adjustment" className="text-sm font-medium text-neutral-800">
+                  Incluir ajuste
+                </Label>
+              </div>
+            </div>
+            {shouldAdjustTime ? (
+              <div className="mt-4 space-y-4">
+                <div className="grid gap-4 sm:grid-cols-2">
+                  <div className="space-y-2">
+                    <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Tempo interno</p>
+                    <div className="grid grid-cols-2 gap-2">
+                      <div className="space-y-1">
+                        <Label htmlFor="adjust-internal-hours" className="text-xs text-neutral-600">
+                          Horas
+                        </Label>
+                        <Input
+                          id="adjust-internal-hours"
+                          type="number"
+                          min={0}
+                          step={1}
+                          inputMode="numeric"
+                          value={internalHours}
+                          onChange={(event) => setInternalHours(event.target.value)}
+                          disabled={isSubmitting}
+                        />
+                      </div>
+                      <div className="space-y-1">
+                        <Label htmlFor="adjust-internal-minutes" className="text-xs text-neutral-600">
+                          Minutos
+                        </Label>
+                        <Input
+                          id="adjust-internal-minutes"
+                          type="number"
+                          min={0}
+                          max={59}
+                          step={1}
+                          inputMode="numeric"
+                          value={internalMinutes}
+                          onChange={(event) => setInternalMinutes(event.target.value)}
+                          disabled={isSubmitting}
+                        />
+                      </div>
+                    </div>
+                    <p className="text-xs text-neutral-500">
+                      Atual: {formatDurationLabel(workSummary?.internalWorkedMs ?? 0)}
+                    </p>
+                  </div>
+                  <div className="space-y-2">
+                    <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Tempo externo</p>
+                    <div className="grid grid-cols-2 gap-2">
+                      <div className="space-y-1">
+                        <Label htmlFor="adjust-external-hours" className="text-xs text-neutral-600">
+                          Horas
+                        </Label>
+                        <Input
+                          id="adjust-external-hours"
+                          type="number"
+                          min={0}
+                          step={1}
+                          inputMode="numeric"
+                          value={externalHours}
+                          onChange={(event) => setExternalHours(event.target.value)}
+                          disabled={isSubmitting}
+                        />
+                      </div>
+                      <div className="space-y-1">
+                        <Label htmlFor="adjust-external-minutes" className="text-xs text-neutral-600">
+                          Minutos
+                        </Label>
+                        <Input
+                          id="adjust-external-minutes"
+                          type="number"
+                          min={0}
+                          max={59}
+                          step={1}
+                          inputMode="numeric"
+                          value={externalMinutes}
+                          onChange={(event) => setExternalMinutes(event.target.value)}
+                          disabled={isSubmitting}
+                        />
+                      </div>
+                    </div>
+                    <p className="text-xs text-neutral-500">
+                      Atual: {formatDurationLabel(workSummary?.externalWorkedMs ?? 0)}
+                    </p>
+                  </div>
+                </div>
+                <div className="space-y-1.5">
+                  <Label htmlFor="adjust-reason" className="text-xs text-neutral-600">
+                    Motivo do ajuste
+                  </Label>
+                  <Textarea
+                    id="adjust-reason"
+                    value={adjustReason}
+                    onChange={(event) => setAdjustReason(event.target.value)}
+                    placeholder="Descreva por que o tempo precisa ser ajustado..."
+                    rows={3}
+                    disabled={isSubmitting}
+                  />
+                  <p className="text-xs text-neutral-500">
+                    Registre o motivo para fins de auditoria interna. Informe valores em minutos quando menor que 1 hora.
+                  </p>
+                </div>
+              </div>
+            ) : null}
+          </div>
+        ) : null}
         <DialogFooter className="flex flex-wrap justify-between gap-3 pt-4">
           <div className="text-xs text-neutral-500">
             O comentário será público e ficará registrado no histórico do ticket.

src/components/tickets/ticket-summary-header.tsx

@@ -1,9 +1,9 @@
 "use client"
 
-import { useCallback, useEffect, useMemo, useRef, useState, type FormEvent } from "react"
+import { useCallback, useEffect, useMemo, useRef, useState } from "react"
 import { format, formatDistanceToNow } from "date-fns"
 import { ptBR } from "date-fns/locale"
-import { IconClock, IconDownload, IconPlayerPause, IconPlayerPlay, IconPencil, IconAdjustmentsHorizontal } from "@tabler/icons-react"
+import { IconClock, IconDownload, IconPlayerPause, IconPlayerPlay, IconPencil } from "@tabler/icons-react"
 import { useMutation, useQuery } from "convex/react"
 import { toast } from "sonner"
 import { api } from "@/convex/_generated/api"
@@ -16,12 +16,11 @@ import { Separator } from "@/components/ui/separator"
 import { PrioritySelect } from "@/components/tickets/priority-select"
 import { DeleteTicketDialog } from "@/components/tickets/delete-ticket-dialog"
 import { StatusSelect } from "@/components/tickets/status-select"
-import { CloseTicketDialog } from "@/components/tickets/close-ticket-dialog"
+import { CloseTicketDialog, type AdjustWorkSummaryResult } from "@/components/tickets/close-ticket-dialog"
 import { CheckCircle2 } from "lucide-react"
 import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
 import { Button } from "@/components/ui/button"
 import { Input } from "@/components/ui/input"
-import { Label } from "@/components/ui/label"
 import { Dialog, DialogContent, DialogDescription, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
 import { Textarea } from "@/components/ui/textarea"
 import { Spinner } from "@/components/ui/spinner"
@@ -165,7 +164,6 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
   const updateSummary = useMutation(api.tickets.updateSummary)
   const startWork = useMutation(api.tickets.startWork)
   const pauseWork = useMutation(api.tickets.pauseWork)
-  const adjustWorkSummaryMutation = useMutation(api.tickets.adjustWorkSummary)
   const updateCategories = useMutation(api.tickets.updateCategories)
   const agents = (useQuery(api.users.listAgents, { tenantId: ticket.tenantId }) as Doc<"users">[] | undefined) ?? []
   const queuesEnabled = Boolean(isStaff && convexUserId)
@@ -251,11 +249,6 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
   const [pausing, setPausing] = useState(false)
   const [exportingPdf, setExportingPdf] = useState(false)
   const [closeOpen, setCloseOpen] = useState(false)
-  const [adjustDialogOpen, setAdjustDialogOpen] = useState(false)
-  const [adjustInternalHours, setAdjustInternalHours] = useState("")
-  const [adjustExternalHours, setAdjustExternalHours] = useState("")
-  const [adjustReason, setAdjustReason] = useState("")
-  const [adjusting, setAdjusting] = useState(false)
   const [assigneeChangeReason, setAssigneeChangeReason] = useState("")
   const [assigneeReasonError, setAssigneeReasonError] = useState<string | null>(null)
   const [companySelection, setCompanySelection] = useState<string>(NO_COMPANY_VALUE)
@@ -652,25 +645,7 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
   ])
 
   const [workSummary, setWorkSummary] = useState<WorkSummarySnapshot | null>(initialWorkSummary)
-  const formatHoursInput = useCallback((ms: number) => {
-    if (!Number.isFinite(ms) || ms <= 0) {
-      return "0"
-    }
-    const hours = ms / 3600000
-    const rounded = Math.round(hours * 100) / 100
-    return rounded.toString()
-  }, [])
-
   const effectiveWorkSummary = workSummary ?? initialWorkSummary
-
-  useEffect(() => {
-    if (!adjustDialogOpen) return
-    const internalMs = effectiveWorkSummary?.internalWorkedMs ?? 0
-    const externalMs = effectiveWorkSummary?.externalWorkedMs ?? 0
-    setAdjustInternalHours(formatHoursInput(internalMs))
-    setAdjustExternalHours(formatHoursInput(externalMs))
-    setAdjustReason("")
-  }, [adjustDialogOpen, effectiveWorkSummary, formatHoursInput])
   const serverOffsetRef = useRef<number>(0)
 
   const calibrateServerOffset = useCallback(
@@ -971,68 +946,11 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
     }
   }
 
-  const handleAdjustSubmit = useCallback(
+  const handleWorkSummaryAdjusted = useCallback(
-    async (event: FormEvent<HTMLFormElement>) => {
+    (result: AdjustWorkSummaryResult) => {
-      event.preventDefault()
-      if (!convexUserId) {
-        toast.error("Sessão expirada. Faça login novamente.")
-        return
-      }
-      const parseHours = (value: string) => {
-        const normalized = value.replace(",", ".").trim()
-        if (normalized.length === 0) return 0
-        const numeric = Number.parseFloat(normalized)
-        if (!Number.isFinite(numeric) || numeric < 0) return null
-        return numeric
-      }
-      const internalHoursParsed = parseHours(adjustInternalHours)
-      if (internalHoursParsed === null) {
-        toast.error("Informe um valor válido para horas internas.")
-        return
-      }
-      const externalHoursParsed = parseHours(adjustExternalHours)
-      if (externalHoursParsed === null) {
-        toast.error("Informe um valor válido para horas externas.")
-        return
-      }
-      const trimmedReason = adjustReason.trim()
-      if (trimmedReason.length < 5) {
-        toast.error("Descreva o motivo do ajuste (mínimo de 5 caracteres).")
-        return
-      }
-      toast.dismiss("adjust-hours")
-      toast.loading("Ajustando horas...", { id: "adjust-hours" })
-      setAdjusting(true)
-      try {
-        const targetInternalMs = Math.round(internalHoursParsed * 3600000)
-        const targetExternalMs = Math.round(externalHoursParsed * 3600000)
-        const result = (await adjustWorkSummaryMutation({
-          ticketId: ticket.id as Id<"tickets">,
-          actorId: convexUserId as Id<"users">,
-          internalWorkedMs: targetInternalMs,
-          externalWorkedMs: targetExternalMs,
-          reason: trimmedReason,
-        })) as {
-          ticketId: Id<"tickets">
-          totalWorkedMs: number
-          internalWorkedMs: number
-          externalWorkedMs: number
-          serverNow?: number
-          perAgentTotals?: Array<{
-            agentId: string
-            agentName: string | null
-            agentEmail: string | null
-            avatarUrl: string | null
-            totalWorkedMs: number
-            internalWorkedMs: number
-            externalWorkedMs: number
-          }>
-        }
       calibrateServerOffset(result?.serverNow ?? null)
       setWorkSummary((prev) => {
-        const base: WorkSummarySnapshot =
+        const fallback: WorkSummarySnapshot = {
-          prev ??
-          ({
           ticketId: ticket.id as Id<"tickets">,
           totalWorkedMs: 0,
           internalWorkedMs: 0,
@@ -1040,7 +958,8 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
           serverNow: result?.serverNow ?? null,
           activeSession: null,
           perAgentTotals: [],
-          } satisfies WorkSummarySnapshot)
+        }
+        const base = prev ?? fallback
         return {
           ...base,
           totalWorkedMs: result?.totalWorkedMs ?? base.totalWorkedMs,
@@ -1060,25 +979,8 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
             : base.perAgentTotals,
         }
       })
-        toast.success("Horas ajustadas com sucesso.", { id: "adjust-hours" })
-        setAdjustDialogOpen(false)
-        setAdjustReason("")
-      } catch (error) {
-        const message = error instanceof Error ? error.message : "Não foi possível ajustar as horas."
-        toast.error(message, { id: "adjust-hours" })
-      } finally {
-        setAdjusting(false)
-      }
     },
-    [
+    [calibrateServerOffset, ticket.id],
-      adjustInternalHours,
-      adjustExternalHours,
-      adjustReason,
-      adjustWorkSummaryMutation,
-      calibrateServerOffset,
-      convexUserId,
-      ticket.id,
-    ],
   )
 
   const handleExportPdf = useCallback(async () => {
@@ -1136,17 +1038,6 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
             </TooltipContent>
           </Tooltip>
         ) : null}
-        {canAdjustWork && workSummary ? (
-          <Button
-            type="button"
-            variant="outline"
-            size="sm"
-            className="inline-flex items-center gap-2 rounded-lg border border-slate-200 bg-white px-3 py-1.5 text-sm font-semibold text-neutral-700 hover:bg-slate-50"
-            onClick={() => setAdjustDialogOpen(true)}
-          >
-            <IconAdjustmentsHorizontal className="size-4" /> Ajustar horas
-          </Button>
-        ) : null}
         {!editing ? (
           <Button
             size="icon"
@@ -1179,73 +1070,19 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
         actorId={convexUserId as Id<"users"> | null}
         requesterName={ticket.requester?.name ?? ticket.requester?.email ?? null}
         agentName={agentName}
+        workSummary={
+          effectiveWorkSummary
+            ? {
+                totalWorkedMs: effectiveWorkSummary.totalWorkedMs,
+                internalWorkedMs: effectiveWorkSummary.internalWorkedMs,
+                externalWorkedMs: effectiveWorkSummary.externalWorkedMs,
+              }
+            : null
+        }
+        canAdjustTime={canAdjustWork && Boolean(effectiveWorkSummary)}
+        onWorkSummaryAdjusted={handleWorkSummaryAdjusted}
         onSuccess={() => setStatus("RESOLVED")}
       />
-      <Dialog open={adjustDialogOpen} onOpenChange={setAdjustDialogOpen}>
-        <DialogContent className="max-w-lg">
-          <form onSubmit={handleAdjustSubmit} className="space-y-6">
-            <DialogHeader>
-              <DialogTitle>Ajustar horas do chamado</DialogTitle>
-              <DialogDescription>
-                Atualize os tempos registrados e descreva o motivo do ajuste. Apenas agentes e administradores visualizam este log.
-              </DialogDescription>
-            </DialogHeader>
-            <div className="grid gap-4 sm:grid-cols-2">
-              <div className="space-y-1.5">
-                <Label htmlFor="adjust-internal">Horas internas</Label>
-                <Input
-                  id="adjust-internal"
-                  type="number"
-                  min={0}
-                  step={0.25}
-                  value={adjustInternalHours}
-                  onChange={(event) => setAdjustInternalHours(event.target.value)}
-                  required
-                />
-              </div>
-              <div className="space-y-1.5">
-                <Label htmlFor="adjust-external">Horas externas</Label>
-                <Input
-                  id="adjust-external"
-                  type="number"
-                  min={0}
-                  step={0.25}
-                  value={adjustExternalHours}
-                  onChange={(event) => setAdjustExternalHours(event.target.value)}
-                  required
-                />
-              </div>
-            </div>
-            <div className="space-y-1.5">
-              <Label htmlFor="adjust-reason">Motivo do ajuste</Label>
-              <Textarea
-                id="adjust-reason"
-                value={adjustReason}
-                onChange={(event) => setAdjustReason(event.target.value)}
-                placeholder="Descreva por que o tempo precisa ser ajustado..."
-                rows={4}
-                required
-              />
-            </div>
-            <DialogFooter>
-              <Button
-                type="button"
-                variant="ghost"
-                onClick={() => {
-                  setAdjustDialogOpen(false)
-                  setAdjusting(false)
-                }}
-                disabled={adjusting}
-              >
-                Cancelar
-              </Button>
-              <Button type="submit" disabled={adjusting}>
-                {adjusting ? "Salvando..." : "Salvar ajuste"}
-              </Button>
-            </DialogFooter>
-          </form>
-        </DialogContent>
-      </Dialog>
       <div className="flex flex-wrap items-start justify-between gap-3">
         <div className="space-y-3">
       <div className="flex flex-wrap items-center gap-3">

src/lib/xlsx.ts

@@ -27,10 +27,8 @@ function escapeXml(value: string): string {
     .replace(/</g, "&lt;")
     .replace(/>/g, "&gt;")
     .replace(/"/g, "&quot;")
-    .replace(/\u0008/g, "")
+    // remove invalid control characters (XML 1.0)
-    .replace(/\u000B/g, "")
+    .replace(/[\x00-\x08\x0B\x0C\x0E-\x1F]/g, "")
-    .replace(/\u000C/g, "")
-    .replace(/\u0000/g, "")
 }
 
 function columnRef(index: number): string {
@@ -60,7 +58,7 @@ function formatCell(value: unknown, colIndex: number, rowNumber: number, styleIn
   }
 
   if (typeof value === "boolean") {
-    return `<c r="${ref}"${styleAttr}><v>${value ? 1 : 0}</v></c>`
+    return `<c r="${ref}"${styleAttr} t="b"><v>${value ? 1 : 0}</v></c>`
   }
 
   let text: string
@@ -123,17 +121,24 @@ function buildWorksheetXml(config: WorksheetConfig, styles: WorksheetStyles): st
     sheetViews = `<sheetViews><sheetView workbookViewId="0">${pane}</sheetView></sheetViews>`
   }
 
+  const usedRangeColumn = config.headers.length > 0 ? columnRef(config.headers.length - 1) : "A"
+  const dimensionXml =
+    config.headers.length > 0 && totalRows > 0
+      ? `<dimension ref="A1:${usedRangeColumn}${totalRows}"/>`
+      : ""
+
   const autoFilter =
     config.autoFilter && config.headers.length > 0 && totalRows > 1
-      ? `<autoFilter ref="A1:${columnRef(config.headers.length - 1)}${totalRows}"/>`
+      ? `<autoFilter ref="A1:${usedRangeColumn}${totalRows}"/>`
       : ""
 
   return [
     XML_DECLARATION,
     '<worksheet xmlns="http://schemas.openxmlformats.org/spreadsheetml/2006/main" xmlns:r="http://schemas.openxmlformats.org/officeDocument/2006/relationships">',
+    dimensionXml,
     sheetViews,
-    colsXml,
     '  <sheetFormatPr defaultRowHeight="15"/>',
+    colsXml,
     "  <sheetData>",
     rows.map((row) => `    ${row}`).join("\n"),
     "  </sheetData>",