Improve custom field timeline and toasts

convex/tickets.ts

@@ -26,6 +26,7 @@ const PAUSE_REASON_LABELS: Record<string, string> = {
   WAITING_THIRD_PARTY: "Aguardando terceiro",
   IN_PROCEDURE: "Em procedimento",
 };
+const DATE_ONLY_REGEX = /^\d{4}-\d{2}-\d{2}$/;
 
 type TicketStatusNormalized = "PENDING" | "AWAITING_ATTENDANCE" | "PAUSED" | "RESOLVED";
 
@@ -65,6 +66,8 @@ type TemplateSummary = {
   defaultEnabled: boolean;
 };
 
+type TicketFieldScopeMap = Map<string, Doc<"ticketFields">[]>;
+
 function plainTextLength(html: string): number {
   try {
     const text = String(html)
@@ -200,6 +203,86 @@ async function fetchTemplateSummaries(ctx: AnyCtx, tenantId: string): Promise<Te
     }));
 }
 
+async function fetchTicketFieldsByScopes(
+  ctx: QueryCtx,
+  tenantId: string,
+  scopes: string[]
+): Promise<TicketFieldScopeMap> {
+  const uniqueScopes = Array.from(new Set(scopes));
+  const result: TicketFieldScopeMap = new Map();
+  for (const scope of uniqueScopes) {
+    const fields = await ctx.db
+      .query("ticketFields")
+      .withIndex("by_tenant_scope", (q) => q.eq("tenantId", tenantId).eq("scope", scope))
+      .collect();
+    result.set(scope, fields);
+  }
+  return result;
+}
+
+async function fetchScopedFormSettings(
+  ctx: QueryCtx,
+  tenantId: string,
+  templateKey: string,
+  viewerId: Id<"users">,
+  viewerCompanyId: Id<"companies"> | null
+): Promise<Doc<"ticketFormSettings">[]> {
+  const tenantSettingsPromise = ctx.db
+    .query("ticketFormSettings")
+    .withIndex("by_tenant_template_scope", (q) => q.eq("tenantId", tenantId).eq("template", templateKey).eq("scope", "tenant"))
+    .collect();
+
+  const companySettingsPromise = viewerCompanyId
+    ? ctx.db
+        .query("ticketFormSettings")
+        .withIndex("by_tenant_template_company", (q) =>
+          q.eq("tenantId", tenantId).eq("template", templateKey).eq("companyId", viewerCompanyId)
+        )
+        .collect()
+    : Promise.resolve<Doc<"ticketFormSettings">[]>([]);
+
+  const userSettingsPromise = ctx.db
+    .query("ticketFormSettings")
+    .withIndex("by_tenant_template_user", (q) => q.eq("tenantId", tenantId).eq("template", templateKey).eq("userId", viewerId))
+    .collect();
+
+  const [tenantSettings, companySettings, userSettings] = await Promise.all([
+    tenantSettingsPromise,
+    companySettingsPromise,
+    userSettingsPromise,
+  ]);
+
+  return [...tenantSettings, ...companySettings, ...userSettings];
+}
+
+function normalizeDateOnlyValue(value: unknown): string | null {
+  if (value === null || value === undefined) {
+    return null;
+  }
+  if (typeof value === "string") {
+    const trimmed = value.trim();
+    if (!trimmed) return null;
+    if (DATE_ONLY_REGEX.test(trimmed)) {
+      return trimmed;
+    }
+    const parsed = new Date(trimmed);
+    if (Number.isNaN(parsed.getTime())) {
+      return null;
+    }
+    return parsed.toISOString().slice(0, 10);
+  }
+  const date =
+    value instanceof Date
+      ? value
+      : typeof value === "number"
+        ? new Date(value)
+        : null;
+  if (!date || Number.isNaN(date.getTime())) {
+    return null;
+  }
+  return date.toISOString().slice(0, 10);
+}
+
 async function ensureTicketFormDefaultsForTenant(ctx: MutationCtx, tenantId: string) {
   await ensureTicketFormTemplatesForTenant(ctx, tenantId);
   const now = Date.now();
@@ -776,17 +859,11 @@ function coerceCustomFieldValue(field: Doc<"ticketFields">, raw: unknown): { val
       return { value };
     }
     case "date": {
-      if (typeof raw === "number") {
+      const normalized = normalizeDateOnlyValue(raw);
-        if (!Number.isFinite(raw)) {
+      if (!normalized) {
         throw new ConvexError(`Data inválida para o campo ${field.label}`);
       }
-        return { value: raw };
+      return { value: normalized };
-      }
-      const parsed = Date.parse(String(raw));
-      if (!Number.isFinite(parsed)) {
-        throw new ConvexError(`Data inválida para o campo ${field.label}`);
-      }
-      return { value: parsed };
     }
     case "boolean": {
       if (typeof raw === "boolean") {
@@ -883,16 +960,59 @@ async function normalizeCustomFieldValues(
 function mapCustomFieldsToRecord(entries: NormalizedCustomField[] | undefined) {
   if (!entries || entries.length === 0) return {};
   return entries.reduce<Record<string, { label: string; type: string; value: unknown; displayValue?: string }>>((acc, entry) => {
+    let value: unknown = entry.value;
+    if (entry.type === "date") {
+      value = normalizeDateOnlyValue(entry.value) ?? entry.value;
+    }
     acc[entry.fieldKey] = {
       label: entry.label,
       type: entry.type,
-      value: entry.value,
+      value,
       displayValue: entry.displayValue,
     };
     return acc;
   }, {});
 }
 
+type CustomFieldRecordEntry = { label: string; type: string; value: unknown; displayValue?: string } | undefined;
+
+function areValuesEqual(a: unknown, b: unknown): boolean {
+  if (a === b) return true;
+  if ((a === null || a === undefined) && (b === null || b === undefined)) {
+    return true;
+  }
+  if (typeof a !== typeof b) {
+    return false;
+  }
+  if (typeof a === "number" && typeof b === "number") {
+    return Number.isNaN(a) && Number.isNaN(b);
+  }
+  if (typeof a === "object" && typeof b === "object") {
+    try {
+      return JSON.stringify(a) === JSON.stringify(b);
+    } catch {
+      return false;
+    }
+  }
+  return false;
+}
+
+function areCustomFieldEntriesEqual(a: CustomFieldRecordEntry, b: CustomFieldRecordEntry): boolean {
+  if (!a && !b) return true;
+  if (!a || !b) return false;
+  if (!areValuesEqual(a.value ?? null, b.value ?? null)) return false;
+  const prevDisplay = a.displayValue ?? null;
+  const nextDisplay = b.displayValue ?? null;
+  return prevDisplay === nextDisplay;
+}
+
+function getCustomFieldRecordEntry(
+  record: Record<string, { label: string; type: string; value: unknown; displayValue?: string }>,
+  key: string
+): CustomFieldRecordEntry {
+  return Object.prototype.hasOwnProperty.call(record, key) ? record[key] : undefined;
+}
+
 const DEFAULT_TICKETS_LIST_LIMIT = 250;
 const MIN_TICKETS_LIST_LIMIT = 25;
 const MAX_TICKETS_LIST_LIMIT = 600;
@@ -2387,27 +2507,24 @@ export const listTicketForms = query({
   handler: async (ctx, { tenantId, viewerId, companyId }) => {
     const viewer = await requireUser(ctx, viewerId, tenantId)
     const viewerCompanyId = companyId ?? viewer.user.companyId ?? null
-
+    const viewerRole = (viewer.role ?? "").toUpperCase()
-    const settings = await ctx.db
-      .query("ticketFormSettings")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
-      .collect()
-
-    const fieldDefinitions = await ctx.db
-      .query("ticketFields")
-      .withIndex("by_tenant_order", (q) => q.eq("tenantId", tenantId))
-      .collect()
-
-    const fieldsByScope = new Map<string, Doc<"ticketFields">[]>()
-    for (const definition of fieldDefinitions) {
-      const scope = (definition.scope ?? "all").trim()
-      if (!fieldsByScope.has(scope)) {
-        fieldsByScope.set(scope, [])
-      }
-      fieldsByScope.get(scope)!.push(definition)
-    }
-
     const templates = await fetchTemplateSummaries(ctx, tenantId)
+
+    const scopes = templates.map((template) => template.key)
+    const fieldsByScope = await fetchTicketFieldsByScopes(ctx, tenantId, scopes)
+
+    const staffOverride = viewerRole === "ADMIN" || viewerRole === "AGENT"
+    const settingsByTemplate = new Map<string, Doc<"ticketFormSettings">[]>()
+
+    if (!staffOverride) {
+      await Promise.all(
+        templates.map(async (template) => {
+          const scopedSettings = await fetchScopedFormSettings(ctx, tenantId, template.key, viewer.user._id, viewerCompanyId)
+          settingsByTemplate.set(template.key, scopedSettings)
+        })
+      )
+    }
+
     const forms = [] as Array<{
       key: string
       label: string
@@ -2424,14 +2541,13 @@ export const listTicketForms = query({
     }>
 
     for (const template of templates) {
-      let enabled = resolveFormEnabled(template.key, template.defaultEnabled, settings as Doc<"ticketFormSettings">[], {
+      const templateSettings = settingsByTemplate.get(template.key) ?? []
+      let enabled = staffOverride
+        ? true
+        : resolveFormEnabled(template.key, template.defaultEnabled, templateSettings, {
             companyId: viewerCompanyId,
             userId: viewer.user._id,
           })
-      const viewerRole = (viewer.role ?? "").toUpperCase()
-      if (viewerRole === "ADMIN" || viewerRole === "AGENT") {
-        enabled = true
-      }
       if (!enabled) {
         continue
       }
@@ -3477,6 +3593,9 @@ export const updateCustomFields = mutation({
       throw new ConvexError("Somente administradores e agentes podem editar campos personalizados.")
     }
 
+    const previousEntries = (ticketDoc.customFields as NormalizedCustomField[] | undefined) ?? []
+    const previousRecord = mapCustomFieldsToRecord(previousEntries)
+
     const sanitizedInputs: CustomFieldInput[] = fields
       .filter((entry) => entry.value !== undefined)
       .map((entry) => ({
@@ -3491,6 +3610,40 @@ export const updateCustomFields = mutation({
       ticketDoc.formTemplate ?? null
     )
 
+    const nextRecord = mapCustomFieldsToRecord(normalized)
+    const metaByFieldKey = new Map<
+      string,
+      { fieldId?: Id<"ticketFields">; label: string; type: string }
+    >()
+    for (const entry of previousEntries) {
+      metaByFieldKey.set(entry.fieldKey, {
+        fieldId: entry.fieldId,
+        label: entry.label,
+        type: entry.type,
+      })
+    }
+    for (const entry of normalized) {
+      metaByFieldKey.set(entry.fieldKey, {
+        fieldId: entry.fieldId,
+        label: entry.label,
+        type: entry.type,
+      })
+    }
+
+    const keyOrder = [...Object.keys(previousRecord), ...Object.keys(nextRecord)]
+    const changedKeys = Array.from(new Set(keyOrder)).filter((key) => {
+      const previousEntry = getCustomFieldRecordEntry(previousRecord, key)
+      const nextEntry = getCustomFieldRecordEntry(nextRecord, key)
+      return !areCustomFieldEntriesEqual(previousEntry, nextEntry)
+    })
+
+    if (changedKeys.length === 0) {
+      return {
+        customFields: previousRecord,
+        updatedAt: ticketDoc.updatedAt ?? Date.now(),
+      }
+    }
+
     const now = Date.now()
 
     await ctx.db.patch(ticketId, {
@@ -3505,18 +3658,28 @@ export const updateCustomFields = mutation({
         actorId,
         actorName: viewer.user.name,
         actorAvatar: viewer.user.avatarUrl ?? undefined,
-        fields: normalized.map((field) => ({
+        fields: changedKeys.map((fieldKey) => {
-          fieldId: field.fieldId,
+          const meta = metaByFieldKey.get(fieldKey)
-          fieldKey: field.fieldKey,
+          const previous = getCustomFieldRecordEntry(previousRecord, fieldKey)
-          label: field.label,
+          const next = getCustomFieldRecordEntry(nextRecord, fieldKey)
-          type: field.type,
+          return {
-        })),
+            fieldId: meta?.fieldId,
+            fieldKey,
+            label: meta?.label ?? fieldKey,
+            type: meta?.type ?? "text",
+            previousValue: previous?.value ?? null,
+            nextValue: next?.value ?? null,
+            previousDisplayValue: previous?.displayValue ?? null,
+            nextDisplayValue: next?.displayValue ?? null,
+            changeType: !previous ? "added" : !next ? "removed" : "updated",
+          }
+        }),
       },
       createdAt: now,
     })
 
     return {
-      customFields: mapCustomFieldsToRecord(normalized),
+      customFields: nextRecord,
       updatedAt: now,
     }
   },

src/app/ConvexClientProvider.tsx

@@ -1,5 +1,7 @@
 "use client";
 
+import "@/lib/toast-patch";
+
 import { ConvexProvider, ConvexReactClient } from "convex/react";
 import { ReactNode } from "react";
 
@@ -13,4 +15,3 @@ export function ConvexClientProvider({ children }: { children: ReactNode }) {
   }
   return <ConvexProvider client={client!}>{children}</ConvexProvider>;
 }
-

src/components/portal/portal-ticket-detail.tsx

@@ -26,7 +26,7 @@ import { TicketStatusBadge } from "@/components/tickets/status-badge"
 import { Spinner } from "@/components/ui/spinner"
 import { TicketCsatCard } from "@/components/tickets/ticket-csat-card"
 import { TicketCustomFieldsList } from "@/components/tickets/ticket-custom-fields"
-import { mapTicketCustomFields } from "@/lib/ticket-custom-fields"
+import { mapTicketCustomFields, formatTicketCustomFieldValue } from "@/lib/ticket-custom-fields"
 
 const priorityLabel: Record<TicketWithDetails["priority"], string> = {
   LOW: "Baixa",
@@ -192,14 +192,59 @@ export function PortalTicketDetail({ ticketId }: PortalTicketDetailProps) {
       }
 
       if (event.type === "CUSTOM_FIELDS_UPDATED") {
+        type FieldPayload = {
+          label?: string
+          type?: string
+          previousValue?: unknown
+          nextValue?: unknown
+          previousDisplayValue?: string | null
+          nextDisplayValue?: string | null
+        }
         const fields = Array.isArray((payload as { fields?: unknown }).fields)
-          ? ((payload as { fields?: Array<{ label?: string }> }).fields ?? [])
+          ? ((payload as { fields?: FieldPayload[] }).fields ?? [])
           : []
+        const hasValueDetails = fields.some((field) => {
+          if (!field) return false
+          return (
+            Object.prototype.hasOwnProperty.call(field, "previousValue") ||
+            Object.prototype.hasOwnProperty.call(field, "nextValue") ||
+            Object.prototype.hasOwnProperty.call(field, "previousDisplayValue") ||
+            Object.prototype.hasOwnProperty.call(field, "nextDisplayValue")
+          )
+        })
+        let description: string
+        if (hasValueDetails && fields.length > 0) {
+          const details = fields.map((field, index) => {
+            const label =
+              typeof field?.label === "string" && field.label.trim().length > 0 ? field.label.trim() : `Campo ${index + 1}`
+            const baseType =
+              typeof field?.type === "string" && field.type.trim().length > 0 ? field.type : "text"
+            const previousValue = formatTicketCustomFieldValue({
+              type: baseType,
+              value: field?.previousValue,
+              displayValue:
+                typeof field?.previousDisplayValue === "string" && field.previousDisplayValue.trim().length > 0
+                  ? field.previousDisplayValue
+                  : undefined,
+            })
+            const nextValue = formatTicketCustomFieldValue({
+              type: baseType,
+              value: field?.nextValue,
+              displayValue:
+                typeof field?.nextDisplayValue === "string" && field.nextDisplayValue.trim().length > 0
+                  ? field.nextDisplayValue
+                  : undefined,
+            })
+            return `${label}: ${previousValue} → ${nextValue}`
+          })
+          description = details.join(" • ")
+        } else {
           const labels = fields
             .map((field) => (typeof field?.label === "string" ? field.label.trim() : ""))
             .filter((label) => label.length > 0)
-        const description =
+          description =
             labels.length > 0 ? `Campos atualizados: ${labels.join(", ")}` : "Campos personalizados atualizados"
+        }
         return {
           id: event.id,
           title: "Campos personalizados",

src/components/tickets/ticket-csat-card.tsx

@@ -106,12 +106,12 @@ export function TicketCsatCard({ ticket }: TicketCsatCardProps) {
   }, [initialScore, initialComment, ratedAtTimestamp])
 
   const effectiveScore = hasSubmitted ? score : hoverScore ?? score
-  const viewerIsStaff = viewerRole === "ADMIN" || viewerRole === "AGENT" || viewerRole === "MANAGER"
+  const viewerIsAdmin = viewerRole === "ADMIN"
-  const staffCanInspect = viewerIsStaff && ticket.status !== "PENDING"
+  const adminCanInspect = viewerIsAdmin && ticket.status !== "PENDING"
   const canSubmit =
     Boolean(viewerId && viewerRole === "COLLABORATOR" && isRequester && isResolved && !hasSubmitted)
   const hasRating = hasSubmitted
-  const showCard = staffCanInspect || isRequester || hasSubmitted
+  const showCard = adminCanInspect || isRequester
 
   const ratedAtRelative = useMemo(() => formatRelative(ratedAt), [ratedAt])
 
@@ -181,7 +181,7 @@ export function TicketCsatCard({ ticket }: TicketCsatCardProps) {
               Conte como foi sua experiência com este chamado.
             </CardDescription>
           </div>
-          {hasRating ? (
+          {hasRating && !viewerIsAdmin ? (
             <div className="flex items-center gap-1 rounded-full bg-emerald-50 px-3 py-1 text-xs font-medium text-emerald-700">
               Obrigado pelo feedback!
             </div>
@@ -250,7 +250,7 @@ export function TicketCsatCard({ ticket }: TicketCsatCardProps) {
             <p className="whitespace-pre-line">{comment}</p>
           </div>
         ) : null}
-        {viewerIsStaff && !hasRating ? (
+        {viewerIsAdmin && !hasRating ? (
           <p className="rounded-lg border border-dashed border-slate-200 bg-slate-50 px-3 py-2 text-sm text-neutral-500">
             Nenhuma avaliação registrada para este chamado até o momento.
           </p>

src/components/tickets/ticket-custom-fields.tsx

@@ -3,7 +3,7 @@
 import { useEffect, useMemo, useState, type ReactNode } from "react"
 import { useMutation, useQuery } from "convex/react"
 import { toast } from "sonner"
-import { format, parseISO } from "date-fns"
+import { format, parse } from "date-fns"
 import { ptBR } from "date-fns/locale"
 import { CalendarIcon, Pencil, X } from "lucide-react"
 
@@ -35,6 +35,8 @@ type TicketCustomFieldsListProps = {
   actionSlot?: ReactNode
 }
 
+const ISO_DATE_REGEX = /^\d{4}-\d{2}-\d{2}$/
+
 const DEFAULT_FORM: TicketFormDefinition = {
   key: "default",
   label: "Chamado",
@@ -42,6 +44,35 @@ const DEFAULT_FORM: TicketFormDefinition = {
   fields: [],
 }
 
+function toIsoDateString(value: unknown): string {
+  if (!value && value !== 0) return ""
+  if (typeof value === "string") {
+    const trimmed = value.trim()
+    if (!trimmed) return ""
+    if (ISO_DATE_REGEX.test(trimmed)) {
+      return trimmed
+    }
+    const parsed = new Date(trimmed)
+    return Number.isNaN(parsed.getTime()) ? "" : parsed.toISOString().slice(0, 10)
+  }
+  const date =
+    value instanceof Date
+      ? value
+      : typeof value === "number"
+        ? new Date(value)
+        : null
+  if (!date || Number.isNaN(date.getTime())) {
+    return ""
+  }
+  return date.toISOString().slice(0, 10)
+}
+
+function parseIsoDate(value: string): Date | null {
+  if (!ISO_DATE_REGEX.test(value)) return null
+  const parsed = parse(value, "yyyy-MM-dd", new Date())
+  return Number.isNaN(parsed.getTime()) ? null : parsed
+}
+
 function buildInitialValues(
   fields: TicketFormFieldDefinition[],
   record?: TicketCustomFieldRecord | null
@@ -61,17 +92,11 @@ function buildInitialValues(
               ? value
               : ""
         break
-      case "date":
+      case "date": {
-        if (typeof value === "number") {
+        const isoValue = toIsoDateString(value)
-          const date = new Date(value)
+        result[field.id] = isoValue
-          result[field.id] = Number.isNaN(date.getTime()) ? "" : format(date, "yyyy-MM-dd")
-        } else if (typeof value === "string") {
-          const parsed = parseISO(value)
-          result[field.id] = Number.isNaN(parsed.getTime()) ? value : format(parsed, "yyyy-MM-dd")
-        } else {
-          result[field.id] = ""
-        }
         break
+      }
       case "boolean":
         if (value === null || value === undefined) {
           result[field.id] = field.required ? false : null
@@ -343,9 +368,11 @@ export function TicketCustomFieldsSection({ ticket, variant = "card", className
           </DialogDescription>
         </DialogHeader>
         {hasConfiguredFields ? (
+          <div className="rounded-2xl border border-slate-200 bg-white/70 px-4 py-4">
             <div className="grid gap-4 sm:grid-cols-2">
               {selectedForm.fields.map((field) => renderFieldEditor(field))}
             </div>
+          </div>
         ) : (
           <p className="text-sm text-neutral-500">Nenhum campo configurado ainda.</p>
         )}
@@ -491,23 +518,28 @@ function renderFieldEditor(field: TicketFormFieldDefinition) {
   }
 
   if (field.type === "date") {
+    const isoValue = toIsoDateString(value)
+    const parsedDate = isoValue ? parseIsoDate(isoValue) : null
     return (
       <Field key={field.id} className={cn("flex flex-col gap-2", spanClass)}>
         <FieldLabel className="flex items-center gap-1">
           {field.label} {field.required ? <span className="text-destructive">*</span> : null}
         </FieldLabel>
-        <Popover open={openCalendarField === field.id} onOpenChange={() => setOpenCalendarField(field.id)}>
+        <Popover
+          open={openCalendarField === field.id}
+          onOpenChange={(open) => setOpenCalendarField(open ? field.id : null)}
+        >
           <PopoverTrigger asChild>
             <Button
               type="button"
               variant="outline"
               className={cn(
                 "justify-between rounded-lg border border-slate-300 text-left font-normal",
-                !value && "text-muted-foreground"
+                !parsedDate && "text-muted-foreground"
               )}
             >
-              {value ? (
+              {parsedDate ? (
-                format(new Date(value as string), "dd/MM/yyyy", { locale: ptBR })
+                format(parsedDate, "dd/MM/yyyy", { locale: ptBR })
               ) : (
                 <span>Selecionar data</span>
               )}
@@ -517,7 +549,7 @@ function renderFieldEditor(field: TicketFormFieldDefinition) {
           <PopoverContent align="start" className="w-auto rounded-xl border border-slate-200 bg-white p-0 shadow-md">
             <Calendar
               mode="single"
-              selected={value ? new Date(value as string) : undefined}
+              selected={parsedDate ?? undefined}
               onSelect={(date) => {
                 handleFieldChange(field, date ? format(date, "yyyy-MM-dd") : "")
                 setOpenCalendarField(null)
@@ -530,6 +562,23 @@ function renderFieldEditor(field: TicketFormFieldDefinition) {
     )
   }
 
+  if (field.type === "text" && !isTextarea) {
+    return (
+      <Field key={field.id} className={spanClass}>
+        <FieldLabel className="flex items-center gap-1">
+          {field.label} {field.required ? <span className="text-destructive">*</span> : null}
+        </FieldLabel>
+        <Input
+          type="text"
+          value={typeof value === "string" ? value : ""}
+          onChange={(event) => handleFieldChange(field, event.target.value)}
+          className="rounded-lg border border-slate-300"
+        />
+        {helpText}
+      </Field>
+    )
+  }
+
   return (
     <Field key={field.id} className={spanClass}>
       <FieldLabel className="flex items-center gap-1">

src/components/tickets/ticket-timeline.tsx

@@ -28,6 +28,7 @@ import {
   PaginationPrevious,
 } from "@/components/ui/pagination"
 import { TICKET_TIMELINE_LABELS } from "@/lib/ticket-timeline-labels"
+import { formatTicketCustomFieldValue } from "@/lib/ticket-custom-fields"
 
 const timelineIcons: Record<string, ComponentType<{ className?: string }>> = {
   CREATED: IconUserCircle,
@@ -305,9 +306,73 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
                     )
                   }
                   if (entry.type === "CUSTOM_FIELDS_UPDATED") {
+                    type FieldPayload = {
+                      fieldKey?: string
+                      label?: string
+                      type?: string
+                      previousValue?: unknown
+                      nextValue?: unknown
+                      previousDisplayValue?: string | null
+                      nextDisplayValue?: string | null
+                      changeType?: string
+                    }
                     const payloadFields = Array.isArray((payload as { fields?: unknown }).fields)
-                      ? ((payload as { fields?: Array<{ label?: string }> }).fields ?? [])
+                      ? ((payload as { fields?: FieldPayload[] }).fields ?? [])
                       : []
+                    const hasValueDetails = payloadFields.some((field) => {
+                      if (!field) return false
+                      return (
+                        Object.prototype.hasOwnProperty.call(field, "previousValue") ||
+                        Object.prototype.hasOwnProperty.call(field, "nextValue") ||
+                        Object.prototype.hasOwnProperty.call(field, "previousDisplayValue") ||
+                        Object.prototype.hasOwnProperty.call(field, "nextDisplayValue")
+                      )
+                    })
+                    if (hasValueDetails && payloadFields.length > 0) {
+                      message = (
+                        <div className="space-y-1">
+                          <span className="block text-sm font-semibold text-neutral-800">
+                            Campos personalizados atualizados
+                          </span>
+                          <ul className="mt-1 space-y-0.5 text-xs text-neutral-600">
+                            {payloadFields.map((field, index) => {
+                              const label =
+                                typeof field?.label === "string" && field.label.trim().length > 0
+                                  ? field.label.trim()
+                                  : `Campo ${index + 1}`
+                              const baseType =
+                                typeof field?.type === "string" && field.type.trim().length > 0
+                                  ? field.type
+                                  : "text"
+                              const previousFormatted = formatTicketCustomFieldValue({
+                                type: baseType,
+                                value: field?.previousValue,
+                                displayValue:
+                                  typeof field?.previousDisplayValue === "string" && field.previousDisplayValue.trim().length > 0
+                                    ? field.previousDisplayValue
+                                    : undefined,
+                              })
+                              const nextFormatted = formatTicketCustomFieldValue({
+                                type: baseType,
+                                value: field?.nextValue,
+                                displayValue:
+                                  typeof field?.nextDisplayValue === "string" && field.nextDisplayValue.trim().length > 0
+                                    ? field.nextDisplayValue
+                                    : undefined,
+                              })
+                              return (
+                                <li key={`${entry.id}-${field?.fieldKey ?? label}`}>
+                                  <span className="font-semibold text-neutral-800">{label}</span>{" "}
+                                  <span className="text-neutral-500">
+                                    {previousFormatted} → {nextFormatted}
+                                  </span>
+                                </li>
+                              )
+                            })}
+                          </ul>
+                        </div>
+                      )
+                    } else {
                       const fieldLabels = payloadFields
                         .map((field) => (typeof field?.label === "string" ? field.label.trim() : ""))
                         .filter((label) => label.length > 0)
@@ -322,6 +387,7 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
                         </div>
                       )
                     }
+                  }
                   if (entry.type === "STATUS_CHANGED" && (payload.toLabel || payload.to)) {
                     message = "Status alterado para " + (payload.toLabel || payload.to)
                   }

src/lib/mappers/ticket.ts

@@ -20,6 +20,36 @@ function normalizeTicketStatus(status: unknown): NormalizedTicketStatus {
   return normalized ?? "PENDING";
 }
 
+const DATE_ONLY_REGEX = /^\d{4}-\d{2}-\d{2}$/;
+
+function normalizeCustomFieldDateValue(raw: unknown): string | null {
+  if (raw === null || raw === undefined) {
+    return null;
+  }
+  if (typeof raw === "string") {
+    const trimmed = raw.trim();
+    if (!trimmed) return null;
+    if (DATE_ONLY_REGEX.test(trimmed)) {
+      return trimmed;
+    }
+    const parsed = new Date(trimmed);
+    if (Number.isNaN(parsed.getTime())) {
+      return null;
+    }
+    return parsed.toISOString().slice(0, 10);
+  }
+  const date =
+    raw instanceof Date
+      ? raw
+      : typeof raw === "number"
+        ? new Date(raw)
+        : null;
+  if (!date || Number.isNaN(date.getTime())) {
+    return null;
+  }
+  return date.toISOString().slice(0, 10);
+}
+
 // Server shapes: datas como number (epoch ms) e alguns nullables
 // Relaxamos email/urls no shape do servidor para evitar que payloads parciais quebrem o app.
 const serverUserSchema = z.object({
@@ -246,8 +276,8 @@ export function mapTicketWithDetailsFromServer(input: unknown) {
   >(
     (acc, [key, value]) => {
       let parsedValue: unknown = value.value;
-      if (value.type === "date" && typeof value.value === "number") {
+      if (value.type === "date") {
-        parsedValue = new Date(value.value);
+        parsedValue = normalizeCustomFieldDateValue(value.value) ?? value.value;
       }
       acc[key] = {
         label: value.label,

src/lib/ticket-custom-fields.ts

@@ -1,4 +1,4 @@
-import { format } from "date-fns"
+import { format, parse } from "date-fns"
 import { ptBR } from "date-fns/locale"
 
 export type TicketCustomFieldRecord = Record<
@@ -25,18 +25,41 @@ function formatBoolean(value: unknown): string {
   return value === true || String(value).toLowerCase() === "true" ? "Sim" : "Não"
 }
 
+const DATE_ONLY_REGEX = /^\d{4}-\d{2}-\d{2}$/
+
+function normalizeIsoDate(value: unknown): string | null {
+  if (value === null || value === undefined) return null
+  if (typeof value === "string") {
+    const trimmed = value.trim()
+    if (!trimmed) return null
+    if (DATE_ONLY_REGEX.test(trimmed)) {
+      return trimmed
+    }
+    const parsed = new Date(trimmed)
+    if (Number.isNaN(parsed.getTime())) {
+      return null
+    }
+    return parsed.toISOString().slice(0, 10)
+  }
+  const date =
+    value instanceof Date
+      ? value
+      : typeof value === "number" && Number.isFinite(value)
+        ? new Date(value)
+        : null
+  if (!date || Number.isNaN(date.getTime())) {
+    return null
+  }
+  return date.toISOString().slice(0, 10)
+}
+
 function formatDate(value: unknown): string {
   if (value === null || value === undefined) return "—"
-  const date =
+  const iso = normalizeIsoDate(value)
-    typeof value === "number"
+  if (!iso) return "—"
-      ? Number.isFinite(value)
+  const parsed = parse(iso, "yyyy-MM-dd", new Date())
-        ? new Date(value)
+  if (Number.isNaN(parsed.getTime())) return "—"
-        : null
+  return format(parsed, "dd/MM/yyyy", { locale: ptBR })
-      : typeof value === "string" && value.trim().length > 0
-        ? new Date(value)
-        : null
-  if (!date || Number.isNaN(date.getTime())) return "—"
-  return format(date, "dd/MM/yyyy", { locale: ptBR })
 }
 
 function formatNumber(value: unknown): string {

src/lib/toast-patch.ts

@@ -0,0 +1,71 @@
+"use client"
+
+import { toast } from "sonner"
+
+const METHODS = ["success", "error", "info", "warning", "message", "loading"] as const
+const TRAILING_PUNCTUATION_REGEX = /[\s!?.…,;:]+$/u
+const toastAny = toast as unknown as Record<string, (...args: any[]) => unknown> & { __punctuationPatched?: boolean }
+
+function stripTrailingPunctuation(value: string): string {
+  const trimmed = value.trimEnd()
+  if (!trimmed) return trimmed
+  return trimmed.replace(TRAILING_PUNCTUATION_REGEX, "").trimEnd()
+}
+
+function sanitizeContent<T>(value: T): T {
+  if (typeof value === "string") {
+    return stripTrailingPunctuation(value) as T
+  }
+  return value
+}
+
+function sanitizeOptions(options: unknown): unknown {
+  if (!options || typeof options !== "object") return options
+  if ("description" in options && typeof (options as { description?: unknown }).description === "string") {
+    return {
+      ...(options as Record<string, unknown>),
+      description: stripTrailingPunctuation((options as { description: string }).description),
+    }
+  }
+  return options
+}
+
+function wrapSimpleMethod(method: (typeof METHODS)[number]) {
+  const original = toastAny[method]
+  if (typeof original !== "function") return
+  toastAny[method] = (message: unknown, options?: unknown, ...rest: unknown[]) => {
+    return original(sanitizeContent(message), sanitizeOptions(options), ...rest)
+  }
+}
+
+function wrapPromise() {
+  const originalPromise = toastAny.promise
+  if (typeof originalPromise !== "function") return
+  toastAny.promise = (promise: Promise<unknown>, messages: Record<string, unknown>, options?: unknown) => {
+    const wrapMessage = (value: unknown) => {
+      if (typeof value === "function") {
+        return (...args: unknown[]) => sanitizeContent((value as (...args: unknown[]) => unknown)(...args))
+      }
+      return sanitizeContent(value)
+    }
+
+    const normalizedMessages =
+      messages && typeof messages === "object"
+        ? {
+            ...messages,
+            loading: wrapMessage(messages.loading),
+            success: wrapMessage(messages.success),
+            error: wrapMessage(messages.error),
+            finally: wrapMessage((messages as { finally?: unknown }).finally),
+          }
+        : messages
+
+    return originalPromise(promise, normalizedMessages, sanitizeOptions(options))
+  }
+}
+
+if (!toastAny.__punctuationPatched) {
+  toastAny.__punctuationPatched = true
+  METHODS.forEach(wrapSimpleMethod)
+  wrapPromise()
+}