feat: add queue summary widget and layout fixes

convex/dashboards.ts

@@ -13,6 +13,7 @@ const WIDGET_TYPES = [
   "radar",
   "gauge",
   "table",
+  "queue-summary",
   "text",
 ] as const
 
@@ -145,6 +146,12 @@ function normalizeWidgetConfig(type: WidgetType, config: unknown) {
         ],
         options: { downloadCSV: true },
       }
+    case "queue-summary":
+      return {
+        type: "queue-summary",
+        title: "Resumo por fila",
+        dataSource: { metricKey: "queues.summary_cards" },
+      }
     case "text":
     default:
       return {

convex/metrics.ts

@@ -90,6 +90,24 @@ function filterTicketsByQueue<T extends { queueId?: Id<"queues"> | null }>(
   })
 }
 
+const QUEUE_RENAME_LOOKUP: Record<string, string> = {
+  "Suporte N1": "Chamados",
+  "suporte-n1": "Chamados",
+  chamados: "Chamados",
+  "Suporte N2": "Laboratório",
+  "suporte-n2": "Laboratório",
+  laboratorio: "Laboratório",
+  Laboratorio: "Laboratório",
+  visitas: "Visitas",
+}
+
+function renameQueueName(value: string) {
+  const direct = QUEUE_RENAME_LOOKUP[value]
+  if (direct) return direct
+  const normalizedKey = value.replace(/\s+/g, "-").toLowerCase()
+  return QUEUE_RENAME_LOOKUP[normalizedKey] ?? value
+}
+
 type AgentStatsRaw = {
   agentId: Id<"users">
   name: string | null
@@ -441,6 +459,97 @@ const metricResolvers: Record<string, MetricResolver> = {
       data,
     }
   },
+  "queues.summary_cards": async (ctx, { tenantId, viewer, params }) => {
+    const queueFilter = parseQueueIds(params)
+    const filterHas = queueFilter && queueFilter.length > 0
+    const normalizeKey = (id: Id<"queues"> | null) => (id ? String(id) : "sem-fila")
+
+    const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).collect()
+    const queueNameMap = new Map<string, string>()
+    queues.forEach((queue) => {
+      const key = String(queue._id)
+      queueNameMap.set(key, renameQueueName(queue.name))
+    })
+
+    const now = Date.now()
+    const stats = new Map<
+      string,
+      { id: string; name: string; pending: number; inProgress: number; paused: number; breached: number }
+    >()
+
+    const ensureEntry = (key: string, fallbackName?: string) => {
+      if (!stats.has(key)) {
+        const resolvedName =
+          queueNameMap.get(key) ??
+          (key === "sem-fila" ? "Sem fila" : fallbackName ?? "Fila desconhecida")
+        stats.set(key, {
+          id: key,
+          name: resolvedName,
+          pending: 0,
+          inProgress: 0,
+          paused: 0,
+          breached: 0,
+        })
+      }
+      return stats.get(key)!
+    }
+
+    for (const queue of queues) {
+      const key = String(queue._id)
+      if (filterHas && queueFilter && !queueFilter.includes(key)) continue
+      ensureEntry(key)
+    }
+
+    const scopedTickets = await fetchScopedTickets(ctx, tenantId, viewer)
+    for (const ticket of scopedTickets) {
+      const key = normalizeKey(ticket.queueId ?? null)
+      if (filterHas && queueFilter && !queueFilter.includes(key)) continue
+      const entry = ensureEntry(key)
+      const status = normalizeStatus(ticket.status)
+      if (status === "PENDING") {
+        entry.pending += 1
+      } else if (status === "AWAITING_ATTENDANCE") {
+        entry.inProgress += 1
+      } else if (status === "PAUSED") {
+        entry.paused += 1
+      }
+      if (status !== "RESOLVED") {
+        const dueAt = typeof ticket.dueAt === "number" ? ticket.dueAt : null
+        if (dueAt && dueAt < now) {
+          entry.breached += 1
+        }
+      }
+    }
+
+    if (!(filterHas && queueFilter && !queueFilter.includes("sem-fila"))) {
+      ensureEntry("sem-fila", "Sem fila")
+    } else if (filterHas) {
+      stats.delete("sem-fila")
+    }
+
+    const data = Array.from(stats.values()).map((item) => ({
+      id: item.id,
+      name: item.name,
+      pending: item.pending,
+      inProgress: item.inProgress,
+      paused: item.paused,
+      breached: item.breached,
+    }))
+
+    data.sort((a, b) => {
+      const totalA = a.pending + a.inProgress + a.paused
+      const totalB = b.pending + b.inProgress + b.paused
+      if (totalA === totalB) {
+        return a.name.localeCompare(b.name, "pt-BR")
+      }
+      return totalB - totalA
+    })
+
+    return {
+      meta: { kind: "collection", key: "queues.summary_cards" },
+      data,
+    }
+  },
   "tickets.sla_compliance_by_queue": async (ctx, { tenantId, viewer, params }) => {
     const rangeDays = parseRange(params)
     const companyId = parseCompanyId(params)

src/components/admin/devices/admin-devices-overview.tsx

@@ -132,6 +132,29 @@ function areColumnConfigsEqual(a: DeviceInventoryColumnConfig[], b: DeviceInvent
   return a.every((col, idx) => col.key === b[idx]?.key && (col.label ?? "") === (b[idx]?.label ?? ""))
 }
 
+function formatDeviceCustomFieldDisplay(entry?: { value?: unknown; displayValue?: string }): string {
+  if (!entry) return "—"
+  if (typeof entry.displayValue === "string" && entry.displayValue.trim().length > 0) {
+    return entry.displayValue
+  }
+  const raw = entry.value
+  if (raw === null || raw === undefined) return "—"
+  if (Array.isArray(raw)) {
+    const values = raw
+      .map((item) => (item === null || item === undefined ? "" : String(item).trim()))
+      .filter((item) => item.length > 0)
+    return values.length > 0 ? values.join(", ") : "—"
+  }
+  if (typeof raw === "boolean") {
+    return raw ? "Sim" : "Não"
+  }
+  if (typeof raw === "number") {
+    return Number.isFinite(raw) ? String(raw) : "—"
+  }
+  const asString = String(raw).trim()
+  return asString.length > 0 ? asString : "—"
+}
+
 type DeviceAlertEntry = {
   id: string
   kind: string
@@ -886,7 +909,7 @@ export type DevicesQueryItem = {
   lastPostureAt?: number | null
   linkedUsers?: Array<{ id: string; email: string; name: string }>
   remoteAccessEntries: DeviceRemoteAccessEntry[]
-  customFields?: Array<{ fieldKey: string; label: string; type?: string; value: unknown; displayValue?: string }>
+  customFields?: Array<{ fieldId?: string; fieldKey: string; label: string; type?: string; value: unknown; displayValue?: string }>
 }
 
 export function normalizeDeviceItem(raw: Record<string, unknown>): DevicesQueryItem {
@@ -3421,6 +3444,49 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
     [deviceFieldDefs]
   )
 
+  const displayCustomFields = useMemo(() => {
+    const definitions = deviceFieldDefs ?? []
+    const values = device?.customFields ?? []
+    const result: Array<{ key: string; label: string; value: string }> = []
+    const valueMap = new Map<string, (typeof values)[number]>()
+
+    values.forEach((field) => {
+      if (field.fieldId) {
+        valueMap.set(String(field.fieldId), field)
+      }
+      if (field.fieldKey) {
+        valueMap.set(field.fieldKey, field)
+      }
+    })
+
+    const used = new Set<string>()
+    definitions.forEach((definition) => {
+      const idKey = String(definition.id)
+      const valueEntry = valueMap.get(idKey) ?? valueMap.get(definition.key)
+      used.add(idKey)
+      result.push({
+        key: idKey,
+        label: definition.label,
+        value: formatDeviceCustomFieldDisplay(valueEntry),
+      })
+    })
+
+    values.forEach((field) => {
+      const idKey = field.fieldId ? String(field.fieldId) : undefined
+      const keyKey = field.fieldKey ?? field.label
+      const compositeKey = idKey ?? keyKey
+      if (!compositeKey || used.has(compositeKey)) return
+      used.add(compositeKey)
+      result.push({
+        key: compositeKey,
+        label: field.label,
+        value: formatDeviceCustomFieldDisplay(field),
+      })
+    })
+
+    return result
+  }, [deviceFieldDefs, device?.customFields])
+
   const handleSaveCustomFields = useCallback(async () => {
     if (!device || !convexUserId) return
     try {
@@ -3554,10 +3620,10 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
                     <div className="flex items-center gap-2">
                       <h4 className="text-sm font-semibold text-neutral-900">Campos personalizados</h4>
                       <Badge variant="outline" className="rounded-full px-2.5 py-0.5 text-[11px] font-semibold">
-                        {(device.customFields ?? []).length}
+                        {displayCustomFields.length}
                       </Badge>
                     </div>
-                    {(!device.customFields || device.customFields.length === 0) ? (
+                    {displayCustomFields.length === 0 ? (
                       <p className="text-xs text-neutral-500">Nenhum campo personalizado definido para este dispositivo.</p>
                     ) : null}
                   </div>
@@ -3575,12 +3641,12 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
                     ) : null}
                   </div>
                 </div>
-                {device.customFields && device.customFields.length > 0 ? (
+                {displayCustomFields.length > 0 ? (
                   <div className="grid gap-2 sm:grid-cols-2">
-                    {(device.customFields ?? []).map((f, idx) => (
+                    {displayCustomFields.map((field) => (
-                      <div key={`${f.fieldKey}-${idx}`} className="rounded-lg border border-slate-200 bg-white p-3 text-sm">
+                      <div key={field.key} className="rounded-lg border border-slate-200 bg-white p-3 text-sm">
-                        <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">{f.label}</p>
+                        <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">{field.label}</p>
-                        <p className="mt-1 text-neutral-800">{(f.displayValue ?? f.value ?? "—") as string}</p>
+                        <p className="mt-1 text-neutral-800">{field.value}</p>
                       </div>
                     ))}
                   </div>

src/components/admin/devices/device-custom-field-manager.tsx

@@ -194,13 +194,16 @@ export function DeviceCustomFieldManager({
   return (
     <>
       {triggerButton}
-      <Dialog open={open} onOpenChange={(value) => {
+      <Dialog
+        open={open}
+        onOpenChange={(value) => {
         setOpen(value)
         if (!value) {
           resetForm()
         }
-      }}>
+      }}
-        <DialogContent className="max-w-3xl space-y-5">
+      >
+        <DialogContent className="max-w-4xl space-y-5">
           <DialogHeader>
             <DialogTitle>Campos personalizados de dispositivos</DialogTitle>
             <DialogDescription>
@@ -209,7 +212,7 @@ export function DeviceCustomFieldManager({
             </DialogDescription>
           </DialogHeader>
 
-          <div className="grid gap-6 lg:grid-cols-[1.2fr_1fr]">
+          <div className="grid gap-6 lg:grid-cols-[1.4fr_1fr] xl:grid-cols-[1.6fr_1fr]">
             <div className="space-y-3">
               <div className="flex items-center justify-between">
                 <h3 className="text-sm font-semibold text-neutral-900">Campos cadastrados</h3>

src/components/dashboards/dashboard-builder.tsx

@@ -206,6 +206,7 @@ const WIDGET_LIBRARY: Array<{
   { type: "radar", title: "Gráfico radar", description: "Comparação radial entre dimensões de performance." },
   { type: "gauge", title: "Indicador radial", description: "Mede um percentual (0-100%) em formato de gauge." },
   { type: "table", title: "Tabela dinâmica", description: "Lista tabular com cabeçalhos personalizáveis e ordenação." },
+  { type: "queue-summary", title: "Resumo por fila", description: "Cards com pendências, andamento e SLA por fila." },
   { type: "text", title: "Bloco de texto", description: "Destaques, insights ou instruções em rich-text." },
 ]
 
@@ -230,6 +231,7 @@ const widgetSizePresets: Record<
   radar: { default: { w: 5, h: 6 }, min: { w: 4, h: 4 }, max: { w: 8, h: 9 } },
   gauge: { default: { w: 4, h: 5 }, min: { w: 3, h: 4 }, max: { w: 6, h: 7 } },
   table: { default: { w: 8, h: 8 }, min: { w: 6, h: 5 }, max: { w: 12, h: 12 } },
+  "queue-summary": { default: { w: 12, h: 6 }, min: { w: 8, h: 4 }, max: { w: 12, h: 9 } },
   text: { default: { w: 6, h: 4 }, min: { w: 4, h: 3 }, max: { w: 10, h: 8 } },
 }
 

src/components/dashboards/metric-catalog.ts

@@ -32,6 +32,7 @@ export type DashboardMetricDefinition = {
     | "radar"
     | "gauge"
     | "table"
+    | "queue-summary"
     | "text"
   keywords?: string[]
   encoding?: MetricEncoding
@@ -116,6 +117,15 @@ export const DASHBOARD_METRIC_DEFINITIONS: DashboardMetricDefinition[] = [
     options: { legend: false, tooltip: true, indicator: "dot", valueFormatter: "percent" },
     keywords: ["sla", "fila", "percentual", "qualidade"],
   },
+  {
+    key: "queues.summary_cards",
+    name: "Resumo por fila (cards)",
+    description: "Resumo visual com pendências, andamento e violações de SLA por fila.",
+    defaultTitle: "Resumo das filas",
+    recommendedWidget: "queue-summary",
+    keywords: ["fila", "cards", "pendências", "sla"],
+    audience: "admin",
+  },
   {
     key: "tickets.sla_rate",
     name: "Taxa geral de cumprimento de SLA",

src/components/dashboards/widget-renderer.tsx

@@ -34,6 +34,7 @@ import { api } from "@/convex/_generated/api"
 import { DEFAULT_TENANT_ID } from "@/lib/constants"
 import { useAuth } from "@/lib/auth-client"
 import { cn } from "@/lib/utils"
+import type { TicketQueueSummary } from "@/lib/schemas/ticket"
 import {
   Card,
   CardContent,
@@ -59,12 +60,14 @@ import {
   TableHeader,
   TableRow,
 } from "@/components/ui/table"
+import { TicketQueueSummaryCards } from "@/components/tickets/ticket-queue-summary"
 
 const numberFormatter = new Intl.NumberFormat("pt-BR", { maximumFractionDigits: 1 })
 const percentFormatter = new Intl.NumberFormat("pt-BR", { style: "percent", maximumFractionDigits: 1 })
 
 const CHART_COLORS = ["var(--chart-1)", "var(--chart-2)", "var(--chart-3)", "var(--chart-4)", "var(--chart-5)"]
 const DEFAULT_CHART_HEIGHT = 320
+const PRESENTATION_CHART_HEIGHT = 420
 
 export type DashboardFilters = {
   range?: "7d" | "30d" | "90d" | "custom"
@@ -330,6 +333,7 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
         description,
         metric,
         config,
+        mode,
       })
     case "line":
       return renderLineChart({
@@ -337,6 +341,7 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
         description,
         metric,
         config,
+        mode,
       })
     case "area":
       return renderAreaChart({
@@ -344,6 +349,7 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
         description,
         metric,
         config,
+        mode,
       })
     case "pie":
       return renderPieChart({
@@ -351,6 +357,7 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
         description,
         metric,
         config,
+        mode,
       })
     case "radar":
       return renderRadarChart({
@@ -358,6 +365,7 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
         description,
         metric,
         config,
+        mode,
       })
     case "gauge":
       return renderGauge({
@@ -365,6 +373,7 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
         description,
         metric,
         config,
+        mode,
       })
     case "table":
       return renderTable({
@@ -373,6 +382,14 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
         metric,
         config,
         isLoading,
+        mode,
+      })
+    case "queue-summary":
+      return renderQueueSummary({
+        title: resolvedTitle,
+        description,
+        metric,
+        isLoading,
       })
     case "text":
     default:
@@ -472,11 +489,13 @@ function renderBarChart({
   description,
   metric,
   config,
+  mode,
 }: {
   title: string
   description?: string
   metric: MetricResult
   config: WidgetConfig
+  mode: WidgetRendererProps["mode"]
 }) {
   const xKey = config.encoding?.x ?? "date"
   const series = Array.isArray(config.encoding?.y) ? config.encoding?.y ?? [] : []
@@ -493,6 +512,8 @@ function renderBarChart({
   const yAxisTickFormatter =
     valueFormatter === "percent" ? (value: number) => percentFormatter.format(value) : undefined
   const allowDecimals = valueFormatter === "percent"
+  const isPresentation = mode === "tv" || mode === "print"
+  const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
 
   return (
     <WidgetCard title={title} description={description} isLoading={metric.isLoading}>
@@ -502,7 +523,7 @@ function renderBarChart({
         <ChartContainer
           config={chartConfig as ChartConfig}
           className="group/chart h-full w-full px-2 pb-4 [&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1 [&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center"
-          style={{ minHeight: DEFAULT_CHART_HEIGHT }}
+          style={{ minHeight, height: "100%" }}
         >
           <BarChart data={chartData} accessibilityLayer>
             <CartesianGrid vertical={false} strokeDasharray="3 3" />
@@ -548,11 +569,13 @@ function renderLineChart({
   description,
   metric,
   config,
+  mode,
 }: {
   title: string
   description?: string
   metric: MetricResult
   config: WidgetConfig
+  mode: WidgetRendererProps["mode"]
 }) {
   const xKey = config.encoding?.x ?? "date"
   const series = Array.isArray(config.encoding?.y) ? config.encoding?.y ?? [] : []
@@ -569,6 +592,8 @@ function renderLineChart({
   const allowDecimals = valueFormatter === "percent"
   const yAxisTickFormatter =
     valueFormatter === "percent" ? (value: number) => percentFormatter.format(value) : undefined
+  const isPresentation = mode === "tv" || mode === "print"
+  const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
 
   return (
     <WidgetCard title={title} description={description} isLoading={metric.isLoading}>
@@ -578,7 +603,7 @@ function renderLineChart({
         <ChartContainer
           config={chartConfig as ChartConfig}
           className="group/chart h-full w-full px-2 pb-4 [&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1 [&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center"
-          style={{ minHeight: DEFAULT_CHART_HEIGHT }}
+          style={{ minHeight, height: "100%" }}
         >
           <LineChart data={chartData} accessibilityLayer>
             <CartesianGrid strokeDasharray="3 3" />
@@ -618,11 +643,13 @@ function renderAreaChart({
   description,
   metric,
   config,
+  mode,
 }: {
   title: string
   description?: string
   metric: MetricResult
   config: WidgetConfig
+  mode: WidgetRendererProps["mode"]
 }) {
   const xKey = config.encoding?.x ?? "date"
   const series = Array.isArray(config.encoding?.y) ? config.encoding?.y ?? [] : []
@@ -640,6 +667,8 @@ function renderAreaChart({
   const allowDecimals = valueFormatter === "percent"
   const yAxisTickFormatter =
     valueFormatter === "percent" ? (value: number) => percentFormatter.format(value) : undefined
+  const isPresentation = mode === "tv" || mode === "print"
+  const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
 
   return (
     <WidgetCard title={title} description={description} isLoading={metric.isLoading}>
@@ -649,7 +678,7 @@ function renderAreaChart({
         <ChartContainer
           config={chartConfig as ChartConfig}
           className="group/chart h-full w-full px-2 pb-4 [&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1 [&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center"
-          style={{ minHeight: DEFAULT_CHART_HEIGHT }}
+          style={{ minHeight, height: "100%" }}
         >
           <AreaChart data={chartData} accessibilityLayer>
             <defs>
@@ -698,17 +727,21 @@ function renderPieChart({
   description,
   metric,
   config,
+  mode,
 }: {
   title: string
   description?: string
   metric: MetricResult
   config: WidgetConfig
+  mode: WidgetRendererProps["mode"]
 }) {
   const categoryKey = config.encoding?.category ?? "name"
   const valueKey = config.encoding?.value ?? "value"
   const chartData = Array.isArray(metric.data) ? (metric.data as Array<Record<string, unknown>>) : []
   const { showLegend, showTooltip, indicator, valueFormatter } = resolveChartOptions(config, { indicator: "dot" })
   const tooltipValueFormatter = (value: unknown) => formatMetricValue(value, valueFormatter)
+  const isPresentation = mode === "tv" || mode === "print"
+  const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
   return (
     <WidgetCard title={title} description={description} isLoading={metric.isLoading}>
       {chartData.length === 0 ? (
@@ -721,7 +754,7 @@ function renderPieChart({
             return acc
           }, {}) as ChartConfig}
           className="group/chart flex h-full w-full items-center justify-center px-2 pb-4 [&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1 [&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center"
-          style={{ minHeight: DEFAULT_CHART_HEIGHT }}
+          style={{ minHeight, height: "100%" }}
         >
           <PieChart>
             {showTooltip ? (
@@ -759,17 +792,21 @@ function renderRadarChart({
   description,
   metric,
   config,
+  mode,
 }: {
   title: string
   description?: string
   metric: MetricResult
   config: WidgetConfig
+  mode: WidgetRendererProps["mode"]
 }) {
   const angleKey = config.encoding?.angle ?? "label"
   const radiusKey = config.encoding?.radius ?? "value"
   const chartData = Array.isArray(metric.data) ? (metric.data as Array<Record<string, unknown>>) : []
   const { showLegend, showTooltip, indicator, valueFormatter } = resolveChartOptions(config, { indicator: "line" })
   const tooltipValueFormatter = (value: unknown) => formatMetricValue(value, valueFormatter)
+  const isPresentation = mode === "tv" || mode === "print"
+  const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
   return (
     <WidgetCard title={title} description={description} isLoading={metric.isLoading}>
       {chartData.length === 0 ? (
@@ -778,7 +815,7 @@ function renderRadarChart({
         <ChartContainer
           config={{ [radiusKey]: { label: radiusKey, color: "var(--chart-1)" } }}
           className="group/chart flex h-full w-full items-center justify-center px-2 pb-4 [&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1 [&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center"
-          style={{ minHeight: DEFAULT_CHART_HEIGHT }}
+          style={{ minHeight, height: "100%" }}
         >
           <RadarChart data={chartData} accessibilityLayer>
             <PolarGrid />
@@ -813,21 +850,25 @@ function renderGauge({
   description,
   metric,
   config,
+  mode,
 }: {
   title: string
   description?: string
   metric: MetricResult
   config: WidgetConfig
+  mode: WidgetRendererProps["mode"]
 }) {
   const raw = metric.data as { value?: number; total?: number; resolved?: number } | null
   const value = parseNumeric(raw?.value) ?? 0
   const display = Math.max(0, Math.min(1, value))
+  const isPresentation = mode === "tv" || mode === "print"
+  const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
   return (
     <WidgetCard title={title} description={description} isLoading={metric.isLoading}>
       <ChartContainer
         config={{ value: { label: "SLA", color: "var(--chart-1)" } }}
         className="group/chart flex h-full w-full items-center justify-center px-2 pb-4 [&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1 [&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center"
-        style={{ minHeight: DEFAULT_CHART_HEIGHT }}
+        style={{ minHeight, height: "100%" }}
       >
         <RadialBarChart
           startAngle={180}
@@ -868,12 +909,14 @@ function renderTable({
   metric,
   config,
   isLoading,
+  mode,
 }: {
   title: string
   description?: string
   metric: MetricResult
   config: WidgetConfig
   isLoading: boolean
+  mode: WidgetRendererProps["mode"]
 }) {
   const columns = Array.isArray(config.columns) && config.columns.length > 0
     ? config.columns
@@ -883,29 +926,43 @@ function renderTable({
         { field: "updatedAt", label: "Atualizado em" },
       ]
   const rows = Array.isArray(metric.data) ? (metric.data as Array<Record<string, unknown>>) : []
+  const isPresentation = mode === "tv" || mode === "print"
+  const containerClass = cn(
+    "flex h-full flex-col overflow-hidden rounded-xl border border-border/60 bg-white/80",
+    isPresentation ? "min-h-[320px]" : "min-h-[260px]",
+  )
+  const scrollClass = cn(
+    "overflow-x-hidden overflow-y-auto",
+    isPresentation ? "max-h-none" : "max-h-[360px]",
+  )
   return (
     <WidgetCard title={title} description={description} isLoading={isLoading}>
       {rows.length === 0 ? (
         <EmptyState />
       ) : (
-        <div className="flex h-full min-h-[260px] flex-col overflow-hidden rounded-xl border border-border/60 bg-white/80">
+        <div className={containerClass}>
-          <div className="max-h-[360px] overflow-auto">
+          <div className={scrollClass}>
-            <Table className="min-w-full">
+            <Table className="min-w-full table-fixed">
               <TableHeader>
                 <TableRow>
                   {columns.map((column) => (
-                    <TableHead key={column.field}>{column.label}</TableHead>
+                    <TableHead key={column.field} className="whitespace-nowrap">
+                      {column.label}
+                    </TableHead>
                   ))}
                 </TableRow>
               </TableHeader>
               <TableBody>
                 {rows.map((row, index) => (
                   <TableRow key={index} className="border-b border-border/60 transition hover:bg-muted/40">
-                    {columns.map((column) => (
+                    {columns.map((column) => {
-                      <TableCell key={column.field}>
+                      const cellValue = row[column.field as keyof typeof row]
-                        {renderTableCellValue(row[column.field as keyof typeof row])}
+                      return (
+                        <TableCell key={column.field} className="whitespace-normal break-words">
+                          {renderTableCellValue(cellValue)}
                         </TableCell>
-                    ))}
+                      )
+                    })}
                   </TableRow>
                 ))}
               </TableBody>
@@ -917,6 +974,31 @@ function renderTable({
   )
 }
 
+function renderQueueSummary({
+  title,
+  description,
+  metric,
+  isLoading,
+}: {
+  title: string
+  description?: string
+  metric: MetricResult
+  isLoading: boolean
+}) {
+  const queues = Array.isArray(metric.data) ? (metric.data as TicketQueueSummary[]) : []
+  return (
+    <WidgetCard title={title} description={description} isLoading={isLoading}>
+      {queues.length === 0 ? (
+        <EmptyState />
+      ) : (
+        <div className="pb-1">
+          <TicketQueueSummaryCards queues={queues} />
+        </div>
+      )}
+    </WidgetCard>
+  )
+}
+
 function renderTableCellValue(value: unknown) {
   if (typeof value === "number") {
     return numberFormatter.format(value)

src/components/tickets/ticket-custom-fields.tsx

@@ -174,9 +174,10 @@ export function TicketCustomFieldsList({ record, emptyMessage, className }: Tick
 
 type TicketCustomFieldsSectionProps = {
   ticket: TicketWithDetails
+  hidePreview?: boolean
 }
 
-export function TicketCustomFieldsSection({ ticket }: TicketCustomFieldsSectionProps) {
+export function TicketCustomFieldsSection({ ticket, hidePreview = false }: TicketCustomFieldsSectionProps) {
   const { convexUserId, role } = useAuth()
   const canEdit = Boolean(convexUserId && (role === "admin" || role === "agent"))
 
@@ -318,10 +319,14 @@ export function TicketCustomFieldsSection({ ticket }: TicketCustomFieldsSectionP
           </Button>
         ) : null}
       </div>
+      {hidePreview ? (
+        <p className="text-xs text-neutral-500">Visualize os valores no resumo principal.</p>
+      ) : (
         <TicketCustomFieldsList
           record={ticket.customFields}
           emptyMessage="Nenhum campo adicional preenchido neste chamado."
         />
+      )}
 
       <Dialog open={editorOpen} onOpenChange={setEditorOpen}>
         <DialogContent className="max-w-3xl gap-4">

src/components/tickets/ticket-details-panel.tsx

@@ -129,7 +129,7 @@ export function TicketDetailsPanel({ ticket }: TicketDetailsPanelProps) {
           </div>
         </section>
 
-        <TicketCustomFieldsSection ticket={ticket} />
+        <TicketCustomFieldsSection ticket={ticket} hidePreview />
 
         <section className="space-y-3">
           <div className="flex flex-wrap items-center justify-between gap-2">

src/components/tickets/ticket-queue-summary.tsx

@@ -16,13 +16,14 @@ interface TicketQueueSummaryProps {
 export function TicketQueueSummaryCards({ queues }: TicketQueueSummaryProps) {
   const { convexUserId, isStaff } = useAuth()
   const enabled = Boolean(isStaff && convexUserId)
+  const shouldFetch = Boolean(!queues && enabled)
   const fromServer = useQuery(
     api.queues.summary,
-    enabled ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
+    shouldFetch ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
   ) as TicketQueueSummary[] | undefined
   const data: TicketQueueSummary[] = queues ?? fromServer ?? []
 
-  if (!queues && fromServer === undefined) {
+  if (!queues && shouldFetch && fromServer === undefined) {
     return (
       <div className="grid gap-4 md:grid-cols-2 xl:grid-cols-3">
         {Array.from({ length: 3 }).map((_, index) => (

src/components/tickets/ticket-summary-header.tsx

@@ -27,6 +27,7 @@ import { Textarea } from "@/components/ui/textarea"
 import { Spinner } from "@/components/ui/spinner"
 import { useTicketCategories } from "@/hooks/use-ticket-categories"
 import { useDefaultQueues } from "@/hooks/use-default-queues"
+import { mapTicketCustomFields } from "@/lib/ticket-custom-fields"
 import {
   DropdownMenu,
   DropdownMenuContent,
@@ -213,6 +214,7 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
     queuesEnabled ? { tenantId: ticket.tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
   )
   const queues: TicketQueueSummary[] = Array.isArray(queuesResult) ? queuesResult : []
+  const customFieldEntries = useMemo(() => mapTicketCustomFields(ticket.customFields), [ticket.customFields])
   const { categories, isLoading: categoriesLoading } = useTicketCategories(ticket.tenantId)
   const workSummaryRemote = useQuery(
     api.tickets.workSummary,
@@ -1583,6 +1585,24 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
           </div>
         ) : null}
       </div>
+      <div className="mt-6 space-y-2">
+        <span className={sectionLabelClass}>Informações adicionais</span>
+        {customFieldEntries.length > 0 ? (
+          <div className="grid gap-3 sm:grid-cols-2">
+            {customFieldEntries.map((entry) => (
+              <div
+                key={entry.key}
+                className="rounded-2xl border border-slate-200 bg-white px-4 py-3 shadow-sm"
+              >
+                <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">{entry.label}</p>
+                <p className="mt-1 text-sm font-semibold text-neutral-900">{entry.formattedValue}</p>
+              </div>
+            ))}
+          </div>
+        ) : (
+          <p className="text-xs text-neutral-500">Nenhum campo adicional preenchido para este chamado.</p>
+        )}
+      </div>
       <Dialog open={pauseDialogOpen} onOpenChange={setPauseDialogOpen}>
         <DialogContent>
           <DialogHeader>

src/components/ui/chart.tsx

@@ -55,7 +55,7 @@ function ChartContainer({
         data-slot="chart"
         data-chart={chartId}
         className={cn(
-          "[&_.recharts-cartesian-axis-tick_text]:fill-muted-foreground [&_.recharts-cartesian-grid_line[stroke='#ccc']]:stroke-border/50 [&_.recharts-curve.recharts-tooltip-cursor]:stroke-border [&_.recharts-polar-grid_[stroke='#ccc']]:stroke-border [&_.recharts-radial-bar-background-sector]:fill-muted [&_.recharts-rectangle.recharts-tooltip-cursor]:fill-muted [&_.recharts-reference-line_[stroke='#ccc']]:stroke-border flex aspect-video justify-center text-xs [&_.recharts-dot[stroke='#fff']]:stroke-transparent [&_.recharts-layer]:outline-hidden [&_.recharts-sector]:outline-hidden [&_.recharts-sector[stroke='#fff']]:stroke-transparent [&_.recharts-surface]:outline-hidden",
+          "[&_.recharts-cartesian-axis-tick_text]:fill-muted-foreground [&_.recharts-cartesian-grid_line[stroke='#ccc']]:stroke-border/50 [&_.recharts-curve.recharts-tooltip-cursor]:stroke-border [&_.recharts-polar-grid_[stroke='#ccc']]:stroke-border [&_.recharts-radial-bar-background-sector]:fill-muted [&_.recharts-rectangle.recharts-tooltip-cursor]:fill-muted [&_.recharts-reference-line_[stroke='#ccc']]:stroke-border flex h-full w-full justify-center text-xs [&_.recharts-dot[stroke='#fff']]:stroke-transparent [&_.recharts-layer]:outline-hidden [&_.recharts-sector]:outline-hidden [&_.recharts-sector[stroke='#fff']]:stroke-transparent [&_.recharts-surface]:outline-hidden",
           className
         )}
         {...props}