feat: add queue summary widget and layout fixes
This commit is contained in:
Esdras Renan
parent
f7976e2c39
commit
a542846313
12 changed files with 350 additions and 45 deletions
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@ -13,6 +13,7 @@ const WIDGET_TYPES = [
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"radar",
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"gauge",
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"table",
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"queue-summary",
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"text",
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] as const
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@ -145,6 +146,12 @@ function normalizeWidgetConfig(type: WidgetType, config: unknown) {
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],
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options: { downloadCSV: true },
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}
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case "queue-summary":
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return {
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type: "queue-summary",
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title: "Resumo por fila",
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dataSource: { metricKey: "queues.summary_cards" },
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}
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case "text":
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default:
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return {
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@ -90,6 +90,24 @@ function filterTicketsByQueue<T extends { queueId?: Id<"queues"> | null }>(
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})
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}
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const QUEUE_RENAME_LOOKUP: Record<string, string> = {
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"Suporte N1": "Chamados",
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"suporte-n1": "Chamados",
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chamados: "Chamados",
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"Suporte N2": "Laboratório",
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"suporte-n2": "Laboratório",
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laboratorio: "Laboratório",
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Laboratorio: "Laboratório",
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visitas: "Visitas",
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}
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function renameQueueName(value: string) {
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const direct = QUEUE_RENAME_LOOKUP[value]
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if (direct) return direct
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const normalizedKey = value.replace(/\s+/g, "-").toLowerCase()
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return QUEUE_RENAME_LOOKUP[normalizedKey] ?? value
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}
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type AgentStatsRaw = {
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agentId: Id<"users">
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name: string | null
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@ -441,6 +459,97 @@ const metricResolvers: Record<string, MetricResolver> = {
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data,
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}
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},
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"queues.summary_cards": async (ctx, { tenantId, viewer, params }) => {
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const queueFilter = parseQueueIds(params)
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const filterHas = queueFilter && queueFilter.length > 0
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const normalizeKey = (id: Id<"queues"> | null) => (id ? String(id) : "sem-fila")
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const queues = await ctx.db.query("queues").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).collect()
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const queueNameMap = new Map<string, string>()
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queues.forEach((queue) => {
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const key = String(queue._id)
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queueNameMap.set(key, renameQueueName(queue.name))
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})
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const now = Date.now()
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const stats = new Map<
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string,
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{ id: string; name: string; pending: number; inProgress: number; paused: number; breached: number }
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>()
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const ensureEntry = (key: string, fallbackName?: string) => {
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if (!stats.has(key)) {
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const resolvedName =
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queueNameMap.get(key) ??
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(key === "sem-fila" ? "Sem fila" : fallbackName ?? "Fila desconhecida")
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stats.set(key, {
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id: key,
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name: resolvedName,
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pending: 0,
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inProgress: 0,
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paused: 0,
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breached: 0,
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})
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}
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return stats.get(key)!
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}
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for (const queue of queues) {
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const key = String(queue._id)
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if (filterHas && queueFilter && !queueFilter.includes(key)) continue
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ensureEntry(key)
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}
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const scopedTickets = await fetchScopedTickets(ctx, tenantId, viewer)
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for (const ticket of scopedTickets) {
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const key = normalizeKey(ticket.queueId ?? null)
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if (filterHas && queueFilter && !queueFilter.includes(key)) continue
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const entry = ensureEntry(key)
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const status = normalizeStatus(ticket.status)
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if (status === "PENDING") {
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entry.pending += 1
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} else if (status === "AWAITING_ATTENDANCE") {
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entry.inProgress += 1
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} else if (status === "PAUSED") {
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entry.paused += 1
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}
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if (status !== "RESOLVED") {
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const dueAt = typeof ticket.dueAt === "number" ? ticket.dueAt : null
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if (dueAt && dueAt < now) {
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entry.breached += 1
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}
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}
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}
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if (!(filterHas && queueFilter && !queueFilter.includes("sem-fila"))) {
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ensureEntry("sem-fila", "Sem fila")
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} else if (filterHas) {
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stats.delete("sem-fila")
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}
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const data = Array.from(stats.values()).map((item) => ({
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id: item.id,
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name: item.name,
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pending: item.pending,
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inProgress: item.inProgress,
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paused: item.paused,
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breached: item.breached,
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}))
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data.sort((a, b) => {
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const totalA = a.pending + a.inProgress + a.paused
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const totalB = b.pending + b.inProgress + b.paused
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if (totalA === totalB) {
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return a.name.localeCompare(b.name, "pt-BR")
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}
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return totalB - totalA
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})
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return {
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meta: { kind: "collection", key: "queues.summary_cards" },
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data,
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}
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},
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"tickets.sla_compliance_by_queue": async (ctx, { tenantId, viewer, params }) => {
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const rangeDays = parseRange(params)
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const companyId = parseCompanyId(params)
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@ -132,6 +132,29 @@ function areColumnConfigsEqual(a: DeviceInventoryColumnConfig[], b: DeviceInvent
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return a.every((col, idx) => col.key === b[idx]?.key && (col.label ?? "") === (b[idx]?.label ?? ""))
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}
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function formatDeviceCustomFieldDisplay(entry?: { value?: unknown; displayValue?: string }): string {
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if (!entry) return "—"
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if (typeof entry.displayValue === "string" && entry.displayValue.trim().length > 0) {
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return entry.displayValue
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}
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const raw = entry.value
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if (raw === null || raw === undefined) return "—"
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if (Array.isArray(raw)) {
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const values = raw
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.map((item) => (item === null || item === undefined ? "" : String(item).trim()))
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.filter((item) => item.length > 0)
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return values.length > 0 ? values.join(", ") : "—"
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}
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if (typeof raw === "boolean") {
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return raw ? "Sim" : "Não"
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}
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if (typeof raw === "number") {
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return Number.isFinite(raw) ? String(raw) : "—"
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}
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const asString = String(raw).trim()
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return asString.length > 0 ? asString : "—"
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}
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type DeviceAlertEntry = {
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id: string
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kind: string
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@ -886,7 +909,7 @@ export type DevicesQueryItem = {
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lastPostureAt?: number | null
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linkedUsers?: Array<{ id: string; email: string; name: string }>
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remoteAccessEntries: DeviceRemoteAccessEntry[]
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customFields?: Array<{ fieldKey: string; label: string; type?: string; value: unknown; displayValue?: string }>
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customFields?: Array<{ fieldId?: string; fieldKey: string; label: string; type?: string; value: unknown; displayValue?: string }>
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}
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export function normalizeDeviceItem(raw: Record<string, unknown>): DevicesQueryItem {
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@ -3421,6 +3444,49 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
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[deviceFieldDefs]
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)
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const displayCustomFields = useMemo(() => {
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const definitions = deviceFieldDefs ?? []
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const values = device?.customFields ?? []
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const result: Array<{ key: string; label: string; value: string }> = []
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const valueMap = new Map<string, (typeof values)[number]>()
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values.forEach((field) => {
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if (field.fieldId) {
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valueMap.set(String(field.fieldId), field)
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}
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if (field.fieldKey) {
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valueMap.set(field.fieldKey, field)
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}
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})
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const used = new Set<string>()
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definitions.forEach((definition) => {
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const idKey = String(definition.id)
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const valueEntry = valueMap.get(idKey) ?? valueMap.get(definition.key)
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used.add(idKey)
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result.push({
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key: idKey,
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label: definition.label,
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value: formatDeviceCustomFieldDisplay(valueEntry),
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})
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})
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values.forEach((field) => {
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const idKey = field.fieldId ? String(field.fieldId) : undefined
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const keyKey = field.fieldKey ?? field.label
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const compositeKey = idKey ?? keyKey
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if (!compositeKey || used.has(compositeKey)) return
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used.add(compositeKey)
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result.push({
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key: compositeKey,
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label: field.label,
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value: formatDeviceCustomFieldDisplay(field),
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})
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})
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return result
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}, [deviceFieldDefs, device?.customFields])
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const handleSaveCustomFields = useCallback(async () => {
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if (!device || !convexUserId) return
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try {
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@ -3550,14 +3616,14 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
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{/* Campos personalizados (posicionado logo após métricas) */}
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<div className="space-y-3">
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<div className="flex flex-wrap items-start justify-between gap-3">
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<div className="flex flex-col gap-1">
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<div className="flex flex-col gap-1">
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<div className="flex items-center gap-2">
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<h4 className="text-sm font-semibold text-neutral-900">Campos personalizados</h4>
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<Badge variant="outline" className="rounded-full px-2.5 py-0.5 text-[11px] font-semibold">
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{(device.customFields ?? []).length}
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{displayCustomFields.length}
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</Badge>
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</div>
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{(!device.customFields || device.customFields.length === 0) ? (
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{displayCustomFields.length === 0 ? (
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<p className="text-xs text-neutral-500">Nenhum campo personalizado definido para este dispositivo.</p>
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) : null}
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</div>
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@ -3575,12 +3641,12 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
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) : null}
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</div>
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</div>
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{device.customFields && device.customFields.length > 0 ? (
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{displayCustomFields.length > 0 ? (
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<div className="grid gap-2 sm:grid-cols-2">
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{(device.customFields ?? []).map((f, idx) => (
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<div key={`${f.fieldKey}-${idx}`} className="rounded-lg border border-slate-200 bg-white p-3 text-sm">
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<p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">{f.label}</p>
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<p className="mt-1 text-neutral-800">{(f.displayValue ?? f.value ?? "—") as string}</p>
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{displayCustomFields.map((field) => (
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<div key={field.key} className="rounded-lg border border-slate-200 bg-white p-3 text-sm">
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<p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">{field.label}</p>
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<p className="mt-1 text-neutral-800">{field.value}</p>
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</div>
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))}
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</div>
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@ -194,13 +194,16 @@ export function DeviceCustomFieldManager({
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return (
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<>
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{triggerButton}
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<Dialog open={open} onOpenChange={(value) => {
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<Dialog
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open={open}
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onOpenChange={(value) => {
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setOpen(value)
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if (!value) {
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resetForm()
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}
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}}>
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<DialogContent className="max-w-3xl space-y-5">
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}}
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>
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<DialogContent className="max-w-4xl space-y-5">
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<DialogHeader>
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<DialogTitle>Campos personalizados de dispositivos</DialogTitle>
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<DialogDescription>
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@ -209,7 +212,7 @@ export function DeviceCustomFieldManager({
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</DialogDescription>
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</DialogHeader>
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<div className="grid gap-6 lg:grid-cols-[1.2fr_1fr]">
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<div className="grid gap-6 lg:grid-cols-[1.4fr_1fr] xl:grid-cols-[1.6fr_1fr]">
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<div className="space-y-3">
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<div className="flex items-center justify-between">
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<h3 className="text-sm font-semibold text-neutral-900">Campos cadastrados</h3>
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@ -206,6 +206,7 @@ const WIDGET_LIBRARY: Array<{
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{ type: "radar", title: "Gráfico radar", description: "Comparação radial entre dimensões de performance." },
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{ type: "gauge", title: "Indicador radial", description: "Mede um percentual (0-100%) em formato de gauge." },
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{ type: "table", title: "Tabela dinâmica", description: "Lista tabular com cabeçalhos personalizáveis e ordenação." },
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{ type: "queue-summary", title: "Resumo por fila", description: "Cards com pendências, andamento e SLA por fila." },
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{ type: "text", title: "Bloco de texto", description: "Destaques, insights ou instruções em rich-text." },
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]
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@ -230,6 +231,7 @@ const widgetSizePresets: Record<
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radar: { default: { w: 5, h: 6 }, min: { w: 4, h: 4 }, max: { w: 8, h: 9 } },
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gauge: { default: { w: 4, h: 5 }, min: { w: 3, h: 4 }, max: { w: 6, h: 7 } },
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table: { default: { w: 8, h: 8 }, min: { w: 6, h: 5 }, max: { w: 12, h: 12 } },
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"queue-summary": { default: { w: 12, h: 6 }, min: { w: 8, h: 4 }, max: { w: 12, h: 9 } },
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text: { default: { w: 6, h: 4 }, min: { w: 4, h: 3 }, max: { w: 10, h: 8 } },
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}
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@ -32,6 +32,7 @@ export type DashboardMetricDefinition = {
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| "radar"
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| "gauge"
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| "table"
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| "queue-summary"
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| "text"
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keywords?: string[]
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encoding?: MetricEncoding
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@ -116,6 +117,15 @@ export const DASHBOARD_METRIC_DEFINITIONS: DashboardMetricDefinition[] = [
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options: { legend: false, tooltip: true, indicator: "dot", valueFormatter: "percent" },
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keywords: ["sla", "fila", "percentual", "qualidade"],
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},
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{
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key: "queues.summary_cards",
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name: "Resumo por fila (cards)",
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description: "Resumo visual com pendências, andamento e violações de SLA por fila.",
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defaultTitle: "Resumo das filas",
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recommendedWidget: "queue-summary",
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keywords: ["fila", "cards", "pendências", "sla"],
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audience: "admin",
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},
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{
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key: "tickets.sla_rate",
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name: "Taxa geral de cumprimento de SLA",
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@ -34,6 +34,7 @@ import { api } from "@/convex/_generated/api"
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import { DEFAULT_TENANT_ID } from "@/lib/constants"
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import { useAuth } from "@/lib/auth-client"
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import { cn } from "@/lib/utils"
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import type { TicketQueueSummary } from "@/lib/schemas/ticket"
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import {
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Card,
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CardContent,
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@ -59,12 +60,14 @@ import {
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TableHeader,
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TableRow,
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} from "@/components/ui/table"
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import { TicketQueueSummaryCards } from "@/components/tickets/ticket-queue-summary"
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const numberFormatter = new Intl.NumberFormat("pt-BR", { maximumFractionDigits: 1 })
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const percentFormatter = new Intl.NumberFormat("pt-BR", { style: "percent", maximumFractionDigits: 1 })
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const CHART_COLORS = ["var(--chart-1)", "var(--chart-2)", "var(--chart-3)", "var(--chart-4)", "var(--chart-5)"]
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const DEFAULT_CHART_HEIGHT = 320
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const PRESENTATION_CHART_HEIGHT = 420
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export type DashboardFilters = {
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range?: "7d" | "30d" | "90d" | "custom"
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@ -330,6 +333,7 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
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description,
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metric,
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config,
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mode,
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})
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case "line":
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return renderLineChart({
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@ -337,6 +341,7 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
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description,
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metric,
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config,
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mode,
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})
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case "area":
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return renderAreaChart({
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@ -344,6 +349,7 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
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description,
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metric,
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config,
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mode,
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})
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case "pie":
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return renderPieChart({
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@ -351,6 +357,7 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
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description,
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metric,
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config,
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mode,
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})
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case "radar":
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return renderRadarChart({
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@ -358,6 +365,7 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
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description,
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metric,
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config,
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mode,
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})
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case "gauge":
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return renderGauge({
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@ -365,6 +373,7 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
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description,
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metric,
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config,
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mode,
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})
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case "table":
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return renderTable({
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@ -373,6 +382,14 @@ export function WidgetRenderer({ widget, filters, mode = "edit", onReadyChange }
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metric,
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config,
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isLoading,
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mode,
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})
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case "queue-summary":
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return renderQueueSummary({
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title: resolvedTitle,
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description,
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metric,
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isLoading,
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})
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case "text":
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default:
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@ -472,11 +489,13 @@ function renderBarChart({
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description,
|
||||
metric,
|
||||
config,
|
||||
mode,
|
||||
}: {
|
||||
title: string
|
||||
description?: string
|
||||
metric: MetricResult
|
||||
config: WidgetConfig
|
||||
mode: WidgetRendererProps["mode"]
|
||||
}) {
|
||||
const xKey = config.encoding?.x ?? "date"
|
||||
const series = Array.isArray(config.encoding?.y) ? config.encoding?.y ?? [] : []
|
||||
|
|
@ -493,6 +512,8 @@ function renderBarChart({
|
|||
const yAxisTickFormatter =
|
||||
valueFormatter === "percent" ? (value: number) => percentFormatter.format(value) : undefined
|
||||
const allowDecimals = valueFormatter === "percent"
|
||||
const isPresentation = mode === "tv" || mode === "print"
|
||||
const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
|
||||
|
||||
return (
|
||||
<WidgetCard title={title} description={description} isLoading={metric.isLoading}>
|
||||
|
|
@ -502,7 +523,7 @@ function renderBarChart({
|
|||
<ChartContainer
|
||||
config={chartConfig as ChartConfig}
|
||||
className="group/chart h-full w-full px-2 pb-4 [&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1 [&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center"
|
||||
style={{ minHeight: DEFAULT_CHART_HEIGHT }}
|
||||
style={{ minHeight, height: "100%" }}
|
||||
>
|
||||
<BarChart data={chartData} accessibilityLayer>
|
||||
<CartesianGrid vertical={false} strokeDasharray="3 3" />
|
||||
|
|
@ -548,11 +569,13 @@ function renderLineChart({
|
|||
description,
|
||||
metric,
|
||||
config,
|
||||
mode,
|
||||
}: {
|
||||
title: string
|
||||
description?: string
|
||||
metric: MetricResult
|
||||
config: WidgetConfig
|
||||
mode: WidgetRendererProps["mode"]
|
||||
}) {
|
||||
const xKey = config.encoding?.x ?? "date"
|
||||
const series = Array.isArray(config.encoding?.y) ? config.encoding?.y ?? [] : []
|
||||
|
|
@ -569,6 +592,8 @@ function renderLineChart({
|
|||
const allowDecimals = valueFormatter === "percent"
|
||||
const yAxisTickFormatter =
|
||||
valueFormatter === "percent" ? (value: number) => percentFormatter.format(value) : undefined
|
||||
const isPresentation = mode === "tv" || mode === "print"
|
||||
const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
|
||||
|
||||
return (
|
||||
<WidgetCard title={title} description={description} isLoading={metric.isLoading}>
|
||||
|
|
@ -578,7 +603,7 @@ function renderLineChart({
|
|||
<ChartContainer
|
||||
config={chartConfig as ChartConfig}
|
||||
className="group/chart h-full w-full px-2 pb-4 [&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1 [&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center"
|
||||
style={{ minHeight: DEFAULT_CHART_HEIGHT }}
|
||||
style={{ minHeight, height: "100%" }}
|
||||
>
|
||||
<LineChart data={chartData} accessibilityLayer>
|
||||
<CartesianGrid strokeDasharray="3 3" />
|
||||
|
|
@ -618,11 +643,13 @@ function renderAreaChart({
|
|||
description,
|
||||
metric,
|
||||
config,
|
||||
mode,
|
||||
}: {
|
||||
title: string
|
||||
description?: string
|
||||
metric: MetricResult
|
||||
config: WidgetConfig
|
||||
mode: WidgetRendererProps["mode"]
|
||||
}) {
|
||||
const xKey = config.encoding?.x ?? "date"
|
||||
const series = Array.isArray(config.encoding?.y) ? config.encoding?.y ?? [] : []
|
||||
|
|
@ -640,6 +667,8 @@ function renderAreaChart({
|
|||
const allowDecimals = valueFormatter === "percent"
|
||||
const yAxisTickFormatter =
|
||||
valueFormatter === "percent" ? (value: number) => percentFormatter.format(value) : undefined
|
||||
const isPresentation = mode === "tv" || mode === "print"
|
||||
const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
|
||||
|
||||
return (
|
||||
<WidgetCard title={title} description={description} isLoading={metric.isLoading}>
|
||||
|
|
@ -649,7 +678,7 @@ function renderAreaChart({
|
|||
<ChartContainer
|
||||
config={chartConfig as ChartConfig}
|
||||
className="group/chart h-full w-full px-2 pb-4 [&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1 [&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center"
|
||||
style={{ minHeight: DEFAULT_CHART_HEIGHT }}
|
||||
style={{ minHeight, height: "100%" }}
|
||||
>
|
||||
<AreaChart data={chartData} accessibilityLayer>
|
||||
<defs>
|
||||
|
|
@ -698,17 +727,21 @@ function renderPieChart({
|
|||
description,
|
||||
metric,
|
||||
config,
|
||||
mode,
|
||||
}: {
|
||||
title: string
|
||||
description?: string
|
||||
metric: MetricResult
|
||||
config: WidgetConfig
|
||||
mode: WidgetRendererProps["mode"]
|
||||
}) {
|
||||
const categoryKey = config.encoding?.category ?? "name"
|
||||
const valueKey = config.encoding?.value ?? "value"
|
||||
const chartData = Array.isArray(metric.data) ? (metric.data as Array<Record<string, unknown>>) : []
|
||||
const { showLegend, showTooltip, indicator, valueFormatter } = resolveChartOptions(config, { indicator: "dot" })
|
||||
const tooltipValueFormatter = (value: unknown) => formatMetricValue(value, valueFormatter)
|
||||
const isPresentation = mode === "tv" || mode === "print"
|
||||
const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
|
||||
return (
|
||||
<WidgetCard title={title} description={description} isLoading={metric.isLoading}>
|
||||
{chartData.length === 0 ? (
|
||||
|
|
@ -721,7 +754,7 @@ function renderPieChart({
|
|||
return acc
|
||||
}, {}) as ChartConfig}
|
||||
className="group/chart flex h-full w-full items-center justify-center px-2 pb-4 [&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1 [&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center"
|
||||
style={{ minHeight: DEFAULT_CHART_HEIGHT }}
|
||||
style={{ minHeight, height: "100%" }}
|
||||
>
|
||||
<PieChart>
|
||||
{showTooltip ? (
|
||||
|
|
@ -759,17 +792,21 @@ function renderRadarChart({
|
|||
description,
|
||||
metric,
|
||||
config,
|
||||
mode,
|
||||
}: {
|
||||
title: string
|
||||
description?: string
|
||||
metric: MetricResult
|
||||
config: WidgetConfig
|
||||
mode: WidgetRendererProps["mode"]
|
||||
}) {
|
||||
const angleKey = config.encoding?.angle ?? "label"
|
||||
const radiusKey = config.encoding?.radius ?? "value"
|
||||
const chartData = Array.isArray(metric.data) ? (metric.data as Array<Record<string, unknown>>) : []
|
||||
const { showLegend, showTooltip, indicator, valueFormatter } = resolveChartOptions(config, { indicator: "line" })
|
||||
const tooltipValueFormatter = (value: unknown) => formatMetricValue(value, valueFormatter)
|
||||
const isPresentation = mode === "tv" || mode === "print"
|
||||
const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
|
||||
return (
|
||||
<WidgetCard title={title} description={description} isLoading={metric.isLoading}>
|
||||
{chartData.length === 0 ? (
|
||||
|
|
@ -778,7 +815,7 @@ function renderRadarChart({
|
|||
<ChartContainer
|
||||
config={{ [radiusKey]: { label: radiusKey, color: "var(--chart-1)" } }}
|
||||
className="group/chart flex h-full w-full items-center justify-center px-2 pb-4 [&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1 [&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center"
|
||||
style={{ minHeight: DEFAULT_CHART_HEIGHT }}
|
||||
style={{ minHeight, height: "100%" }}
|
||||
>
|
||||
<RadarChart data={chartData} accessibilityLayer>
|
||||
<PolarGrid />
|
||||
|
|
@ -813,21 +850,25 @@ function renderGauge({
|
|||
description,
|
||||
metric,
|
||||
config,
|
||||
mode,
|
||||
}: {
|
||||
title: string
|
||||
description?: string
|
||||
metric: MetricResult
|
||||
config: WidgetConfig
|
||||
mode: WidgetRendererProps["mode"]
|
||||
}) {
|
||||
const raw = metric.data as { value?: number; total?: number; resolved?: number } | null
|
||||
const value = parseNumeric(raw?.value) ?? 0
|
||||
const display = Math.max(0, Math.min(1, value))
|
||||
const isPresentation = mode === "tv" || mode === "print"
|
||||
const minHeight = isPresentation ? PRESENTATION_CHART_HEIGHT : DEFAULT_CHART_HEIGHT
|
||||
return (
|
||||
<WidgetCard title={title} description={description} isLoading={metric.isLoading}>
|
||||
<ChartContainer
|
||||
config={{ value: { label: "SLA", color: "var(--chart-1)" } }}
|
||||
className="group/chart flex h-full w-full items-center justify-center px-2 pb-4 [&_.recharts-legend-wrapper]:px-2 [&_.recharts-legend-wrapper]:pb-1 [&_.recharts-default-legend]:flex [&_.recharts-default-legend]:flex-wrap [&_.recharts-default-legend]:justify-center"
|
||||
style={{ minHeight: DEFAULT_CHART_HEIGHT }}
|
||||
style={{ minHeight, height: "100%" }}
|
||||
>
|
||||
<RadialBarChart
|
||||
startAngle={180}
|
||||
|
|
@ -868,12 +909,14 @@ function renderTable({
|
|||
metric,
|
||||
config,
|
||||
isLoading,
|
||||
mode,
|
||||
}: {
|
||||
title: string
|
||||
description?: string
|
||||
metric: MetricResult
|
||||
config: WidgetConfig
|
||||
isLoading: boolean
|
||||
mode: WidgetRendererProps["mode"]
|
||||
}) {
|
||||
const columns = Array.isArray(config.columns) && config.columns.length > 0
|
||||
? config.columns
|
||||
|
|
@ -883,29 +926,43 @@ function renderTable({
|
|||
{ field: "updatedAt", label: "Atualizado em" },
|
||||
]
|
||||
const rows = Array.isArray(metric.data) ? (metric.data as Array<Record<string, unknown>>) : []
|
||||
const isPresentation = mode === "tv" || mode === "print"
|
||||
const containerClass = cn(
|
||||
"flex h-full flex-col overflow-hidden rounded-xl border border-border/60 bg-white/80",
|
||||
isPresentation ? "min-h-[320px]" : "min-h-[260px]",
|
||||
)
|
||||
const scrollClass = cn(
|
||||
"overflow-x-hidden overflow-y-auto",
|
||||
isPresentation ? "max-h-none" : "max-h-[360px]",
|
||||
)
|
||||
return (
|
||||
<WidgetCard title={title} description={description} isLoading={isLoading}>
|
||||
{rows.length === 0 ? (
|
||||
<EmptyState />
|
||||
) : (
|
||||
<div className="flex h-full min-h-[260px] flex-col overflow-hidden rounded-xl border border-border/60 bg-white/80">
|
||||
<div className="max-h-[360px] overflow-auto">
|
||||
<Table className="min-w-full">
|
||||
<div className={containerClass}>
|
||||
<div className={scrollClass}>
|
||||
<Table className="min-w-full table-fixed">
|
||||
<TableHeader>
|
||||
<TableRow>
|
||||
{columns.map((column) => (
|
||||
<TableHead key={column.field}>{column.label}</TableHead>
|
||||
<TableHead key={column.field} className="whitespace-nowrap">
|
||||
{column.label}
|
||||
</TableHead>
|
||||
))}
|
||||
</TableRow>
|
||||
</TableHeader>
|
||||
<TableBody>
|
||||
{rows.map((row, index) => (
|
||||
<TableRow key={index} className="border-b border-border/60 transition hover:bg-muted/40">
|
||||
{columns.map((column) => (
|
||||
<TableCell key={column.field}>
|
||||
{renderTableCellValue(row[column.field as keyof typeof row])}
|
||||
</TableCell>
|
||||
))}
|
||||
{columns.map((column) => {
|
||||
const cellValue = row[column.field as keyof typeof row]
|
||||
return (
|
||||
<TableCell key={column.field} className="whitespace-normal break-words">
|
||||
{renderTableCellValue(cellValue)}
|
||||
</TableCell>
|
||||
)
|
||||
})}
|
||||
</TableRow>
|
||||
))}
|
||||
</TableBody>
|
||||
|
|
@ -917,6 +974,31 @@ function renderTable({
|
|||
)
|
||||
}
|
||||
|
||||
function renderQueueSummary({
|
||||
title,
|
||||
description,
|
||||
metric,
|
||||
isLoading,
|
||||
}: {
|
||||
title: string
|
||||
description?: string
|
||||
metric: MetricResult
|
||||
isLoading: boolean
|
||||
}) {
|
||||
const queues = Array.isArray(metric.data) ? (metric.data as TicketQueueSummary[]) : []
|
||||
return (
|
||||
<WidgetCard title={title} description={description} isLoading={isLoading}>
|
||||
{queues.length === 0 ? (
|
||||
<EmptyState />
|
||||
) : (
|
||||
<div className="pb-1">
|
||||
<TicketQueueSummaryCards queues={queues} />
|
||||
</div>
|
||||
)}
|
||||
</WidgetCard>
|
||||
)
|
||||
}
|
||||
|
||||
function renderTableCellValue(value: unknown) {
|
||||
if (typeof value === "number") {
|
||||
return numberFormatter.format(value)
|
||||
|
|
|
|||
|
|
@ -174,9 +174,10 @@ export function TicketCustomFieldsList({ record, emptyMessage, className }: Tick
|
|||
|
||||
type TicketCustomFieldsSectionProps = {
|
||||
ticket: TicketWithDetails
|
||||
hidePreview?: boolean
|
||||
}
|
||||
|
||||
export function TicketCustomFieldsSection({ ticket }: TicketCustomFieldsSectionProps) {
|
||||
export function TicketCustomFieldsSection({ ticket, hidePreview = false }: TicketCustomFieldsSectionProps) {
|
||||
const { convexUserId, role } = useAuth()
|
||||
const canEdit = Boolean(convexUserId && (role === "admin" || role === "agent"))
|
||||
|
||||
|
|
@ -318,10 +319,14 @@ export function TicketCustomFieldsSection({ ticket }: TicketCustomFieldsSectionP
|
|||
</Button>
|
||||
) : null}
|
||||
</div>
|
||||
<TicketCustomFieldsList
|
||||
record={ticket.customFields}
|
||||
emptyMessage="Nenhum campo adicional preenchido neste chamado."
|
||||
/>
|
||||
{hidePreview ? (
|
||||
<p className="text-xs text-neutral-500">Visualize os valores no resumo principal.</p>
|
||||
) : (
|
||||
<TicketCustomFieldsList
|
||||
record={ticket.customFields}
|
||||
emptyMessage="Nenhum campo adicional preenchido neste chamado."
|
||||
/>
|
||||
)}
|
||||
|
||||
<Dialog open={editorOpen} onOpenChange={setEditorOpen}>
|
||||
<DialogContent className="max-w-3xl gap-4">
|
||||
|
|
|
|||
|
|
@ -129,7 +129,7 @@ export function TicketDetailsPanel({ ticket }: TicketDetailsPanelProps) {
|
|||
</div>
|
||||
</section>
|
||||
|
||||
<TicketCustomFieldsSection ticket={ticket} />
|
||||
<TicketCustomFieldsSection ticket={ticket} hidePreview />
|
||||
|
||||
<section className="space-y-3">
|
||||
<div className="flex flex-wrap items-center justify-between gap-2">
|
||||
|
|
|
|||
|
|
@ -16,13 +16,14 @@ interface TicketQueueSummaryProps {
|
|||
export function TicketQueueSummaryCards({ queues }: TicketQueueSummaryProps) {
|
||||
const { convexUserId, isStaff } = useAuth()
|
||||
const enabled = Boolean(isStaff && convexUserId)
|
||||
const shouldFetch = Boolean(!queues && enabled)
|
||||
const fromServer = useQuery(
|
||||
api.queues.summary,
|
||||
enabled ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
|
||||
shouldFetch ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
|
||||
) as TicketQueueSummary[] | undefined
|
||||
const data: TicketQueueSummary[] = queues ?? fromServer ?? []
|
||||
|
||||
if (!queues && fromServer === undefined) {
|
||||
if (!queues && shouldFetch && fromServer === undefined) {
|
||||
return (
|
||||
<div className="grid gap-4 md:grid-cols-2 xl:grid-cols-3">
|
||||
{Array.from({ length: 3 }).map((_, index) => (
|
||||
|
|
|
|||
|
|
@ -27,6 +27,7 @@ import { Textarea } from "@/components/ui/textarea"
|
|||
import { Spinner } from "@/components/ui/spinner"
|
||||
import { useTicketCategories } from "@/hooks/use-ticket-categories"
|
||||
import { useDefaultQueues } from "@/hooks/use-default-queues"
|
||||
import { mapTicketCustomFields } from "@/lib/ticket-custom-fields"
|
||||
import {
|
||||
DropdownMenu,
|
||||
DropdownMenuContent,
|
||||
|
|
@ -213,6 +214,7 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
|
|||
queuesEnabled ? { tenantId: ticket.tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
|
||||
)
|
||||
const queues: TicketQueueSummary[] = Array.isArray(queuesResult) ? queuesResult : []
|
||||
const customFieldEntries = useMemo(() => mapTicketCustomFields(ticket.customFields), [ticket.customFields])
|
||||
const { categories, isLoading: categoriesLoading } = useTicketCategories(ticket.tenantId)
|
||||
const workSummaryRemote = useQuery(
|
||||
api.tickets.workSummary,
|
||||
|
|
@ -1583,6 +1585,24 @@ export function TicketSummaryHeader({ ticket }: TicketHeaderProps) {
|
|||
</div>
|
||||
) : null}
|
||||
</div>
|
||||
<div className="mt-6 space-y-2">
|
||||
<span className={sectionLabelClass}>Informações adicionais</span>
|
||||
{customFieldEntries.length > 0 ? (
|
||||
<div className="grid gap-3 sm:grid-cols-2">
|
||||
{customFieldEntries.map((entry) => (
|
||||
<div
|
||||
key={entry.key}
|
||||
className="rounded-2xl border border-slate-200 bg-white px-4 py-3 shadow-sm"
|
||||
>
|
||||
<p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">{entry.label}</p>
|
||||
<p className="mt-1 text-sm font-semibold text-neutral-900">{entry.formattedValue}</p>
|
||||
</div>
|
||||
))}
|
||||
</div>
|
||||
) : (
|
||||
<p className="text-xs text-neutral-500">Nenhum campo adicional preenchido para este chamado.</p>
|
||||
)}
|
||||
</div>
|
||||
<Dialog open={pauseDialogOpen} onOpenChange={setPauseDialogOpen}>
|
||||
<DialogContent>
|
||||
<DialogHeader>
|
||||
|
|
|
|||
|
|
@ -55,7 +55,7 @@ function ChartContainer({
|
|||
data-slot="chart"
|
||||
data-chart={chartId}
|
||||
className={cn(
|
||||
"[&_.recharts-cartesian-axis-tick_text]:fill-muted-foreground [&_.recharts-cartesian-grid_line[stroke='#ccc']]:stroke-border/50 [&_.recharts-curve.recharts-tooltip-cursor]:stroke-border [&_.recharts-polar-grid_[stroke='#ccc']]:stroke-border [&_.recharts-radial-bar-background-sector]:fill-muted [&_.recharts-rectangle.recharts-tooltip-cursor]:fill-muted [&_.recharts-reference-line_[stroke='#ccc']]:stroke-border flex aspect-video justify-center text-xs [&_.recharts-dot[stroke='#fff']]:stroke-transparent [&_.recharts-layer]:outline-hidden [&_.recharts-sector]:outline-hidden [&_.recharts-sector[stroke='#fff']]:stroke-transparent [&_.recharts-surface]:outline-hidden",
|
||||
"[&_.recharts-cartesian-axis-tick_text]:fill-muted-foreground [&_.recharts-cartesian-grid_line[stroke='#ccc']]:stroke-border/50 [&_.recharts-curve.recharts-tooltip-cursor]:stroke-border [&_.recharts-polar-grid_[stroke='#ccc']]:stroke-border [&_.recharts-radial-bar-background-sector]:fill-muted [&_.recharts-rectangle.recharts-tooltip-cursor]:fill-muted [&_.recharts-reference-line_[stroke='#ccc']]:stroke-border flex h-full w-full justify-center text-xs [&_.recharts-dot[stroke='#fff']]:stroke-transparent [&_.recharts-layer]:outline-hidden [&_.recharts-sector]:outline-hidden [&_.recharts-sector[stroke='#fff']]:stroke-transparent [&_.recharts-surface]:outline-hidden",
|
||||
className
|
||||
)}
|
||||
{...props}
|
||||
|
|
|
|||
Loading…
Add table
Add a link
Reference in a new issue