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feat: add SLA category breakdown report

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Esdras Renan 2025-11-08 02:47:39 -03:00
parent 6ab8a6ce89
commit a62f3d5283
8 changed files with 231 additions and 10 deletions
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40
tests/reports.sla-backlog.test.ts
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@ -60,6 +60,20 @@ function buildQueue(overrides: Partial<Doc<"queues">>): Doc<"queues"> {
return { ...(base as Doc<"queues">), ...overrides }
}
function buildCategory(overrides: Partial<Doc<"ticketCategories">>): Doc<"ticketCategories"> {
const base: Record<string, unknown> = {
_id: "category_base" as Id<"ticketCategories">,
tenantId: TENANT_ID,
name: "Onboarding",
slug: "onboarding",
description: null,
order: 0,
createdAt: Date.now(),
updatedAt: Date.now(),
}
return { ...(base as Doc<"ticketCategories">), ...overrides }
}
describe("convex.reports.slaOverview", () => {
const requireStaffMock = vi.mocked(requireStaff)
const FIXED_NOW = Date.UTC(2024, 4, 8, 12, 0, 0)
@ -83,26 +97,38 @@ describe("convex.reports.slaOverview", () => {
_id: "queue_1" as Id<"queues">,
name: "Suporte Nível 1",
})
const category = buildCategory({
_id: "category_1" as Id<"ticketCategories">,
name: "Admissões",
})
const tickets = [
buildTicket({
_id: "ticket_open" as Id<"tickets">,
status: "PENDING",
queueId: queue._id,
categoryId: category._id,
createdAt: Date.UTC(2024, 4, 7, 9, 0, 0),
dueAt: Date.UTC(2024, 4, 7, 11, 0, 0),
slaSnapshot: { categoryId: category._id, categoryName: category.name, priority: "MEDIUM" },
slaResponseStatus: "pending",
slaSolutionStatus: "pending",
}),
buildTicket({
_id: "ticket_resolved" as Id<"tickets">,
status: "RESOLVED",
queueId: queue._id,
categoryId: category._id,
createdAt: Date.UTC(2024, 4, 6, 8, 0, 0),
firstResponseAt: Date.UTC(2024, 4, 6, 8, 30, 0),
resolvedAt: Date.UTC(2024, 4, 6, 10, 0, 0),
slaSnapshot: { categoryId: category._id, categoryName: category.name, priority: "MEDIUM" },
slaResponseStatus: "met",
slaSolutionStatus: "met",
}),
]
const ctx = createReportsCtx({ tickets, queues: [queue] }) as Parameters<typeof slaOverviewHandler>[0]
const ctx = createReportsCtx({ tickets, queues: [queue], categories: [category] }) as Parameters<typeof slaOverviewHandler>[0]
const result = await slaOverviewHandler(ctx, {
tenantId: TENANT_ID,
@ -115,6 +141,18 @@ describe("convex.reports.slaOverview", () => {
expect(result.response).toEqual({ averageFirstResponseMinutes: 30, responsesRegistered: 1 })
expect(result.resolution).toEqual({ averageResolutionMinutes: 120, resolvedCount: 1 })
expect(result.queueBreakdown).toEqual([{ id: queue._id, name: queue.name, open: 1 }])
expect(result.categoryBreakdown).toEqual([
{
categoryId: String(category._id),
categoryName: category.name,
priority: "MEDIUM",
total: 2,
responseMet: 1,
solutionMet: 1,
responseRate: 0.5,
solutionRate: 0.5,
},
])
})
})