fix(reports): remove truncation cap in range collectors to avoid dropped records

feat(calendar): migrate to react-day-picker v9 and polish UI
- Update classNames and CSS import (style.css)
- Custom Dropdown via shadcn Select
- Nav arrows aligned with caption (around)
- Today highlight with cyan tone, weekdays in sentence case
- Wider layout to avoid overflow; remove inner wrapper

chore(tickets): make 'Patrimônio do computador (se houver)' optional
- Backend hotfix to enforce optional + label on existing tenants
- Hide required asterisk for this field in portal/new-ticket

refactor(new-ticket): remove channel dropdown from admin/agent flow
- Keep default channel as MANUAL

feat(ux): simplify requester section and enlarge combobox trigger
- Remove RequesterPreview redundancy; show company badge in trigger

src/components/tickets/ticket-csat-card.tsx

@@ -32,10 +32,44 @@ function formatRelative(timestamp: Date | null | undefined) {
 
 export function TicketCsatCard({ ticket }: TicketCsatCardProps) {
   const router = useRouter()
-  const { session, convexUserId, role: authRole } = useAuth()
+  const { session, convexUserId, role: authRole, machineContext } = useAuth()
   const submitCsat = useMutation(api.tickets.submitCsat)
 
-  const viewerRole = (authRole ?? session?.user.role ?? "").toUpperCase()
+  const deriveViewerRole = () => {
+    const authRoleNormalized = authRole?.toLowerCase()?.trim()
+    const machinePersona = machineContext?.persona ?? session?.user.machinePersona ?? null
+    const assignedRole = machineContext?.assignedUserRole ?? null
+    const sessionRole = session?.user.role?.toLowerCase()?.trim()
+
+    if (authRoleNormalized && authRoleNormalized !== "machine") {
+      return authRoleNormalized.toUpperCase()
+    }
+
+    if (authRoleNormalized === "machine" && machinePersona) {
+      return machinePersona.toUpperCase()
+    }
+
+    if (machinePersona) {
+      return machinePersona.toUpperCase()
+    }
+
+    if (assignedRole) {
+      return assignedRole.toUpperCase()
+    }
+
+    if (sessionRole && sessionRole !== "machine") {
+      return sessionRole.toUpperCase()
+    }
+
+    if (sessionRole === "machine") {
+      return "COLLABORATOR"
+    }
+
+    return "COLLABORATOR"
+  }
+
+  const viewerRole = deriveViewerRole()
+
   const viewerEmail = session?.user.email?.trim().toLowerCase() ?? ""
   const viewerId = convexUserId as Id<"users"> | undefined
 
@@ -187,6 +221,10 @@ export function TicketCsatCard({ ticket }: TicketCsatCardProps) {
             </span>
             {ratedAtRelative ? ` • ${ratedAtRelative}` : null}
           </p>
+        ) : viewerIsStaff ? (
+          <div className="flex items-center gap-2 rounded-lg border border-dashed border-slate-200 bg-slate-50 px-3 py-2 text-xs text-neutral-600">
+            Nenhuma avaliação registrada ainda.
+          </div>
         ) : null}
         {canSubmit ? (
           <div className="space-y-2">