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Enforce assignee-required commenting for staff; UI disables commenting until responsible is set; poll machine session for live deactivation; desktop deactivation screen update

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Esdras Renan 2025-10-19 02:34:05 -03:00
parent 2a8fb4330c
commit b468c6c9e7
2 changed files with 21 additions and 2 deletions
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9
convex/tickets.ts
View file

@ -778,6 +778,15 @@ export const addComment = mutation({
throw new ConvexError("Apenas administradores e agentes podem registrar comentários internos")
}
// Regra: a equipe (ADMIN/AGENT/MANAGER) só pode comentar se o ticket tiver responsável.
// O solicitante (colaborador) pode comentar sempre.
const isRequester = String(ticketDoc.requesterId) === String(author._id)
const isStaff = normalizedRole === "ADMIN" || normalizedRole === "AGENT" || normalizedRole === "MANAGER"
const hasAssignee = Boolean(ticketDoc.assigneeId)
if (!isRequester && isStaff && !hasAssignee) {
throw new ConvexError("Somente é possível comentar quando o chamado possui um responsável.")
}
if (ticketDoc.requesterId === args.authorId) {
// O próprio solicitante pode comentar seu ticket.
// Comentários internos já são bloqueados acima para quem não é STAFF.

14
src/components/tickets/ticket-comments.rich.tsx
View file

@ -36,6 +36,10 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
const { convexUserId, isStaff, role } = useAuth()
const normalizedRole = role ?? null
const canSeeInternalComments = normalizedRole === "admin" || normalizedRole === "agent"
const hasAssignee = Boolean(ticket.assignee)
const isRequester = convexUserId ? ticket.requester.id === convexUserId : false
const canStaffComment = hasAssignee
const canComment = isRequester || (isStaff && canStaffComment)
const addComment = useMutation(api.tickets.addComment)
const removeAttachment = useMutation(api.tickets.removeCommentAttachment)
const updateComment = useMutation(api.tickets.updateComment)
@ -360,12 +364,18 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
)
})
)}
{!canComment && (
<div className="rounded-xl border border-amber-200 bg-amber-50 px-3 py-2 text-sm text-amber-700">
Atribua um responsável ao chamado para que a equipe possa comentar.
</div>
)}
<form onSubmit={handleSubmit} className="mt-4 space-y-3">
<RichTextEditor value={body} onChange={setBody} placeholder="Escreva um comentário..." />
<RichTextEditor value={body} onChange={setBody} placeholder="Escreva um comentário..." className="rounded-2xl border border-slate-200" disabled={!canComment} />
<Dropzone
onUploaded={(files) => setAttachmentsToSend((prev) => [...prev, ...files])}
currentFileCount={attachmentsToSend.length}
currentTotalBytes={attachmentsToSendTotalBytes}
disabled={!canComment}
/>
{attachmentsToSend.length > 0 ? (
<div className="grid max-w-xl grid-cols-[repeat(auto-fill,minmax(96px,1fr))] gap-3">
@ -477,7 +487,7 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
</Select>
</div>
</div>
<Button type="submit" size="sm" className={submitButtonClass}>
<Button type="submit" size="sm" className={submitButtonClass} disabled={!canComment}>
Enviar
</Button>
</div>