diff --git a/convex/queues.ts b/convex/queues.ts
index 2f70228..78bb6a9 100644
--- a/convex/queues.ts
+++ b/convex/queues.ts
@@ -154,10 +154,17 @@ export const summary = query({
         const now = Date.now();
         for (const ticket of tickets) {
           const status = normalizeStatus(ticket.status);
+          const isWorking = ticket.working === true;
           if (status === "PENDING") {
             pending += 1;
           } else if (status === "AWAITING_ATTENDANCE") {
-            inProgress += 1;
+            // "Em andamento" conta apenas tickets com play ativo
+            if (isWorking) {
+              inProgress += 1;
+            } else {
+              // Tickets em atendimento sem play ativo contam como "Em aberto"
+              pending += 1;
+            }
           } else if (status === "PAUSED") {
             paused += 1;
           }