From bddce33217d4153c720ea66f856f4ebbad37e47d Mon Sep 17 00:00:00 2001
From: rever-tecnologia <revertecnologia@gmail.com>
Date: Wed, 17 Dec 2025 14:39:39 -0300
Subject: [PATCH] fix(dashboard): "Em andamento" conta apenas tickets com play
 ativo
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- Tickets com status AWAITING_ATTENDANCE mas sem play ativo
  agora contam como "Em aberto"
- "Em andamento" mostra apenas tickets onde working === true

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
---
 convex/queues.ts | 9 ++++++++-
 1 file changed, 8 insertions(+), 1 deletion(-)

diff --git a/convex/queues.ts b/convex/queues.ts
index 2f70228..78bb6a9 100644
--- a/convex/queues.ts
+++ b/convex/queues.ts
@@ -154,10 +154,17 @@ export const summary = query({
         const now = Date.now();
         for (const ticket of tickets) {
           const status = normalizeStatus(ticket.status);
+          const isWorking = ticket.working === true;
           if (status === "PENDING") {
             pending += 1;
           } else if (status === "AWAITING_ATTENDANCE") {
-            inProgress += 1;
+            // "Em andamento" conta apenas tickets com play ativo
+            if (isWorking) {
+              inProgress += 1;
+            } else {
+              // Tickets em atendimento sem play ativo contam como "Em aberto"
+              pending += 1;
+            }
           } else if (status === "PAUSED") {
             paused += 1;
           }