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feat: enhance tickets portal and admin flows

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This commit is contained in:
Esdras Renan 2025-10-07 02:26:09 -03:00
parent 9cdd8763b4
commit c15f0a5b09
67 changed files with 1101 additions and 338 deletions
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29
convex/queues.ts
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@ -5,6 +5,25 @@ import type { Id } from "./_generated/dataModel";
import { requireAdmin, requireStaff } from "./rbac";
type TicketStatusNormalized = "PENDING" | "AWAITING_ATTENDANCE" | "PAUSED" | "RESOLVED" | "CLOSED";
const STATUS_NORMALIZE_MAP: Record<string, TicketStatusNormalized> = {
NEW: "PENDING",
PENDING: "PENDING",
OPEN: "AWAITING_ATTENDANCE",
AWAITING_ATTENDANCE: "AWAITING_ATTENDANCE",
ON_HOLD: "PAUSED",
PAUSED: "PAUSED",
RESOLVED: "RESOLVED",
CLOSED: "CLOSED",
};
function normalizeStatus(status: string | null | undefined): TicketStatusNormalized {
if (!status) return "PENDING";
const normalized = STATUS_NORMALIZE_MAP[status.toUpperCase()];
return normalized ?? "PENDING";
}
const QUEUE_RENAME_LOOKUP: Record<string, string> = {
"Suporte N1": "Chamados",
"suporte-n1": "Chamados",
@ -98,8 +117,14 @@ export const summary = query({
.query("tickets")
.withIndex("by_tenant_queue", (q) => q.eq("tenantId", tenantId).eq("queueId", qItem._id))
.collect();
const waiting = pending.filter((t) => t.status === "PENDING" || t.status === "ON_HOLD").length;
const open = pending.filter((t) => t.status !== "RESOLVED" && t.status !== "CLOSED").length;
const waiting = pending.filter((t) => {
const status = normalizeStatus(t.status);
return status === "PENDING" || status === "PAUSED";
}).length;
const open = pending.filter((t) => {
const status = normalizeStatus(t.status);
return status !== "RESOLVED" && status !== "CLOSED";
}).length;
const breached = 0;
return { id: qItem._id, name: renameQueueString(qItem.name), pending: open, waiting, breached };
})