feat: enhance tickets portal and admin flows

scripts/import-convex-to-prisma.mjs

@@ -53,6 +53,23 @@ function slugify(value) {
     .toLowerCase()
 }
 
+const STATUS_MAP = {
+  NEW: "PENDING",
+  PENDING: "PENDING",
+  OPEN: "AWAITING_ATTENDANCE",
+  AWAITING_ATTENDANCE: "AWAITING_ATTENDANCE",
+  ON_HOLD: "PAUSED",
+  PAUSED: "PAUSED",
+  RESOLVED: "RESOLVED",
+  CLOSED: "CLOSED",
+}
+
+function normalizeStatus(status) {
+  if (!status) return "PENDING"
+  const key = String(status).toUpperCase()
+  return STATUS_MAP[key] ?? "PENDING"
+}
+
 async function upsertCompanies(snapshotCompanies) {
   const map = new Map()
 
@@ -250,7 +267,7 @@ async function upsertTickets(snapshotTickets, userMap, queueMap, companyMap) {
     const data = {
       subject: ticket.subject,
       summary: ticket.summary ?? null,
-      status: (ticket.status ?? "NEW").toUpperCase(),
+      status: normalizeStatus(ticket.status),
       priority: (ticket.priority ?? "MEDIUM").toUpperCase(),
       channel: (ticket.channel ?? "MANUAL").toUpperCase(),
       queueId,