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feat: enhance tickets portal and admin flows

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This commit is contained in:
Esdras Renan 2025-10-07 02:26:09 -03:00
parent 9cdd8763b4
commit c15f0a5b09
67 changed files with 1101 additions and 338 deletions
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29
src/components/tickets/ticket-timeline.tsx
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@ -1,5 +1,5 @@
import { format } from "date-fns"
import type { ComponentType } from "react"
import type { ComponentType, ReactNode } from "react"
import { ptBR } from "date-fns/locale"
import {
IconClockHour4,
@ -119,9 +119,12 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
sessionDurationMs?: number
categoryName?: string
subcategoryName?: string
pauseReason?: string
pauseReasonLabel?: string
pauseNote?: string
}
let message: string | null = null
let message: ReactNode = null
if (entry.type === "STATUS_CHANGED" && (payload.toLabel || payload.to)) {
message = "Status alterado para " + (payload.toLabel || payload.to)
}
@ -153,8 +156,22 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
if (entry.type === "ATTACHMENT_REMOVED" && payload.attachmentName) {
message = `Anexo removido: ${payload.attachmentName}`
}
if (entry.type === "WORK_PAUSED" && typeof payload.sessionDurationMs === "number") {
message = `Tempo registrado: ${formatDuration(payload.sessionDurationMs)}`
if (entry.type === "WORK_PAUSED") {
const parts: string[] = []
if (payload.pauseReasonLabel || payload.pauseReason) {
parts.push(`Motivo: ${payload.pauseReasonLabel ?? payload.pauseReason}`)
}
if (typeof payload.sessionDurationMs === "number") {
parts.push(`Tempo registrado: ${formatDuration(payload.sessionDurationMs)}`)
}
message = (
<div className="space-y-1">
<span>{parts.length > 0 ? parts.join(" • ") : "Atendimento pausado"}</span>
{payload.pauseNote ? (
<span className="block text-xs text-neutral-500">Observação: {payload.pauseNote}</span>
) : null}
</div>
)
}
if (entry.type === "CATEGORY_CHANGED") {
if (payload.categoryName || payload.subcategoryName) {
@ -168,9 +185,7 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
if (!message) return null
return (
<div className="rounded-xl border border-slate-200 bg-white px-3 py-2 text-sm text-neutral-600">
{message}
</div>
<div className="rounded-xl border border-slate-200 bg-white px-3 py-2 text-sm text-neutral-600">{message}</div>
)
})()}
</div>