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feat: enhance tickets portal and admin flows

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Esdras Renan 2025-10-07 02:26:09 -03:00
parent 9cdd8763b4
commit c15f0a5b09
67 changed files with 1101 additions and 338 deletions
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23
src/lib/mappers/ticket.ts
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@ -1,5 +1,24 @@
import { z } from "zod";
import { ticketSchema, ticketWithDetailsSchema } from "@/lib/schemas/ticket";
import { ticketSchema, ticketStatusSchema, ticketWithDetailsSchema } from "@/lib/schemas/ticket";
type NormalizedTicketStatus = z.infer<typeof ticketStatusSchema>;
const STATUS_MAP: Record<string, NormalizedTicketStatus> = {
NEW: "PENDING",
PENDING: "PENDING",
OPEN: "AWAITING_ATTENDANCE",
AWAITING_ATTENDANCE: "AWAITING_ATTENDANCE",
ON_HOLD: "PAUSED",
PAUSED: "PAUSED",
RESOLVED: "RESOLVED",
CLOSED: "CLOSED",
};
function normalizeTicketStatus(status: unknown): NormalizedTicketStatus {
if (typeof status !== "string") return "PENDING";
const normalized = STATUS_MAP[status.toUpperCase()];
return normalized ?? "PENDING";
}
// Server shapes: datas como number (epoch ms) e alguns nullables
// Relaxamos email/urls no shape do servidor para evitar que payloads parciais quebrem o app.
@ -104,6 +123,7 @@ export function mapTicketFromServer(input: unknown) {
const s = serverTicketSchema.parse(input);
const ui = {
...s,
status: normalizeTicketStatus(s.status),
category: s.category ?? undefined,
subcategory: s.subcategory ?? undefined,
lastTimelineEntry: s.lastTimelineEntry ?? undefined,
@ -154,6 +174,7 @@ export function mapTicketWithDetailsFromServer(input: unknown) {
const ui = {
...s,
customFields,
status: normalizeTicketStatus(s.status),
category: s.category ?? undefined,
subcategory: s.subcategory ?? undefined,
lastTimelineEntry: s.lastTimelineEntry ?? undefined,