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Reduce Convex report memory footprint

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This commit is contained in:
Esdras Renan 2025-11-17 10:53:06 -03:00
parent 87f729b80f
commit c3ee23f967
1 changed files with 332 additions and 254 deletions
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582
convex/reports.ts
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@ -169,6 +169,120 @@ function resolveScopedCompanyId(
return companyId; return companyId;
} }
type TicketProcessor = (ticket: Doc<"tickets">) => void | Promise<void>;
async function forEachScopedTicket(
ctx: QueryCtx,
tenantId: string,
viewer: Awaited<ReturnType<typeof requireStaff>>,
processor: TicketProcessor,
) {
const scopedCompanyId = resolveScopedCompanyId(viewer);
await paginateTickets(
() =>
scopedCompanyId
? ctx.db
.query("tickets")
.withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId))
.order("desc")
: ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).order("desc"),
async (ticket) => {
await processor(ticket);
},
);
}
async function forEachTenantTicket(ctx: QueryCtx, tenantId: string, processor: TicketProcessor) {
await paginateTickets(
() => ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).order("desc"),
async (ticket) => {
await processor(ticket);
},
);
}
async function forEachScopedTicketByCreatedRange(
ctx: QueryCtx,
tenantId: string,
viewer: Awaited<ReturnType<typeof requireStaff>>,
startMs: number,
endMs: number,
companyId: Id<"companies"> | undefined,
processor: TicketProcessor,
) {
const scopedCompanyId = resolveScopedCompanyId(viewer, companyId);
const query = scopedCompanyId
? ctx.db
.query("tickets")
.withIndex("by_tenant_company_created", (q) => {
let range = q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId);
range = withLowerBound(range, "createdAt", startMs);
range = withUpperBound(range, "createdAt", endMs);
return range;
})
.order("desc")
: ctx.db
.query("tickets")
.withIndex("by_tenant_created", (q) => {
let range = q.eq("tenantId", tenantId);
range = withLowerBound(range, "createdAt", startMs);
range = withUpperBound(range, "createdAt", endMs);
return range;
})
.order("desc");
await paginateTickets(
() => query,
async (ticket) => {
const createdAt = typeof ticket.createdAt === "number" ? ticket.createdAt : null;
if (createdAt === null) return;
if (createdAt < startMs || createdAt >= endMs) return;
await processor(ticket);
},
);
}
async function forEachScopedTicketByResolvedRange(
ctx: QueryCtx,
tenantId: string,
viewer: Awaited<ReturnType<typeof requireStaff>>,
startMs: number,
endMs: number,
companyId: Id<"companies"> | undefined,
processor: TicketProcessor,
) {
const scopedCompanyId = resolveScopedCompanyId(viewer, companyId);
const query = scopedCompanyId
? ctx.db
.query("tickets")
.withIndex("by_tenant_company_resolved", (q) => {
let range = q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId);
range = withLowerBound(range, "resolvedAt", startMs);
range = withUpperBound(range, "resolvedAt", endMs);
return range;
})
.order("desc")
: ctx.db
.query("tickets")
.withIndex("by_tenant_resolved", (q) => {
let range = q.eq("tenantId", tenantId);
range = withLowerBound(range, "resolvedAt", startMs);
range = withUpperBound(range, "resolvedAt", endMs);
return range;
})
.order("desc");
await paginateTickets(
() => query,
async (ticket) => {
const resolvedAt = typeof ticket.resolvedAt === "number" ? ticket.resolvedAt : null;
if (resolvedAt === null) return;
if (resolvedAt < startMs || resolvedAt >= endMs) return;
await processor(ticket);
},
);
}
export async function fetchOpenScopedTickets( export async function fetchOpenScopedTickets(
ctx: QueryCtx, ctx: QueryCtx,
tenantId: string, tenantId: string,
@ -255,12 +369,9 @@ function isNotNull<T>(value: T | null): value is T {
export async function fetchTickets(ctx: QueryCtx, tenantId: string) { export async function fetchTickets(ctx: QueryCtx, tenantId: string) {
const results: Doc<"tickets">[] = []; const results: Doc<"tickets">[] = [];
await paginateTickets( await forEachTenantTicket(ctx, tenantId, (ticket) => {
() => ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).order("desc"),
(ticket) => {
results.push(ticket); results.push(ticket);
}, });
);
return results; return results;
} }
@ -284,20 +395,9 @@ export async function fetchScopedTickets(
const scopedCompanyId = resolveScopedCompanyId(viewer); const scopedCompanyId = resolveScopedCompanyId(viewer);
const results: Doc<"tickets">[] = []; const results: Doc<"tickets">[] = [];
await paginateTickets( await forEachScopedTicket(ctx, tenantId, viewer, (ticket) => {
() => {
if (scopedCompanyId) {
return ctx.db
.query("tickets")
.withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId))
.order("desc");
}
return ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).order("desc");
},
(ticket) => {
results.push(ticket); results.push(ticket);
}, });
);
return results; return results;
} }
@ -310,36 +410,10 @@ export async function fetchScopedTicketsByCreatedRange(
endMs: number, endMs: number,
companyId?: Id<"companies">, companyId?: Id<"companies">,
) { ) {
const scopedCompanyId = resolveScopedCompanyId(viewer, companyId);
const results: Doc<"tickets">[] = []; const results: Doc<"tickets">[] = [];
await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId, (ticket) => {
const query = scopedCompanyId
? ctx.db
.query("tickets")
.withIndex("by_tenant_company_created", (q) => {
let range = q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId);
range = withLowerBound(range, "createdAt", startMs);
range = withUpperBound(range, "createdAt", endMs);
return range;
})
.order("desc")
: ctx.db
.query("tickets")
.withIndex("by_tenant_created", (q) => {
let range = q.eq("tenantId", tenantId);
range = withLowerBound(range, "createdAt", startMs);
range = withUpperBound(range, "createdAt", endMs);
return range;
})
.order("desc");
const snapshot = await query.collect();
for (const ticket of snapshot) {
const createdAt = typeof ticket.createdAt === "number" ? ticket.createdAt : null;
if (createdAt === null) continue;
if (createdAt < startMs || createdAt >= endMs) continue;
results.push(ticket); results.push(ticket);
} });
return results; return results;
} }
@ -352,36 +426,10 @@ export async function fetchScopedTicketsByResolvedRange(
endMs: number, endMs: number,
companyId?: Id<"companies">, companyId?: Id<"companies">,
) { ) {
const scopedCompanyId = resolveScopedCompanyId(viewer, companyId);
const results: Doc<"tickets">[] = []; const results: Doc<"tickets">[] = [];
await forEachScopedTicketByResolvedRange(ctx, tenantId, viewer, startMs, endMs, companyId, (ticket) => {
const query = scopedCompanyId
? ctx.db
.query("tickets")
.withIndex("by_tenant_company_resolved", (q) => {
let range = q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId);
range = withLowerBound(range, "resolvedAt", startMs);
range = withUpperBound(range, "resolvedAt", endMs);
return range;
})
.order("desc")
: ctx.db
.query("tickets")
.withIndex("by_tenant_resolved", (q) => {
let range = q.eq("tenantId", tenantId);
range = withLowerBound(range, "resolvedAt", startMs);
range = withUpperBound(range, "resolvedAt", endMs);
return range;
})
.order("desc");
const snapshot = await query.collect();
for (const ticket of snapshot) {
const resolvedAt = typeof ticket.resolvedAt === "number" ? ticket.resolvedAt : null;
if (resolvedAt === null) continue;
if (resolvedAt < startMs || resolvedAt >= endMs) continue;
results.push(ticket); results.push(ticket);
} });
return results; return results;
} }
@ -393,6 +441,30 @@ async function fetchQueues(ctx: QueryCtx, tenantId: string) {
.collect(); .collect();
} }
type CompanySummary = {
name: string;
isAvulso: boolean;
contractedHoursPerMonth: number | null;
};
async function getCompanySummary(
ctx: QueryCtx,
companyId: Id<"companies">,
cache: Map<string, CompanySummary>,
): Promise<CompanySummary> {
const key = String(companyId);
const cached = cache.get(key);
if (cached) return cached;
const company = await ctx.db.get(companyId);
const summary: CompanySummary = {
name: company?.name ?? "Sem empresa",
isAvulso: Boolean(company?.isAvulso ?? false),
contractedHoursPerMonth: company?.contractedHoursPerMonth ?? null,
};
cache.set(key, summary);
return summary;
}
function deriveMachineStatus(machine: Doc<"machines">, now: number) { function deriveMachineStatus(machine: Doc<"machines">, now: number) {
if (machine.isActive === false) { if (machine.isActive === false) {
return "deactivated"; return "deactivated";
@ -433,79 +505,6 @@ type CsatSurvey = {
assigneeName: string | null; assigneeName: string | null;
}; };
async function collectCsatSurveys(ctx: QueryCtx, tickets: Doc<"tickets">[]): Promise<CsatSurvey[]> {
const perTicket = await Promise.all(
tickets.map(async (ticket) => {
if (typeof ticket.csatScore === "number") {
const snapshot = (ticket.csatAssigneeSnapshot ?? null) as {
name?: string | null
email?: string | null
} | null
const assigneeId =
ticket.csatAssigneeId && typeof ticket.csatAssigneeId === "string"
? ticket.csatAssigneeId
: ticket.csatAssigneeId
? String(ticket.csatAssigneeId)
: ticket.assigneeId
? String(ticket.assigneeId)
: null
const assigneeName = snapshot?.name?.trim?.() || snapshot?.email?.trim?.() || null
const maxScore =
typeof ticket.csatMaxScore === "number" && Number.isFinite(ticket.csatMaxScore)
? (ticket.csatMaxScore as number)
: 5
const receivedAtRaw =
typeof ticket.csatRatedAt === "number"
? ticket.csatRatedAt
: typeof ticket.resolvedAt === "number"
? ticket.resolvedAt
: ticket.updatedAt ?? ticket.createdAt
if (typeof receivedAtRaw !== "number") {
return [];
}
return [
{
ticketId: ticket._id,
reference: ticket.reference,
score: ticket.csatScore,
maxScore,
comment:
typeof ticket.csatComment === "string" && ticket.csatComment.trim().length > 0
? ticket.csatComment.trim()
: null,
receivedAt: receivedAtRaw,
assigneeId,
assigneeName,
} satisfies CsatSurvey,
];
}
const events = await ctx.db
.query("ticketEvents")
.withIndex("by_ticket", (q) => q.eq("ticketId", ticket._id))
.collect();
return events
.filter((event) => event.type === "CSAT_RECEIVED" || event.type === "CSAT_RATED")
.map((event) => {
const score = extractScore(event.payload);
if (score === null) return null;
const assignee = extractAssignee(event.payload);
return {
ticketId: ticket._id,
reference: ticket.reference,
score,
maxScore: extractMaxScore(event.payload) ?? 5,
comment: extractComment(event.payload),
receivedAt: event.createdAt,
assigneeId: assignee.id,
assigneeName: assignee.name,
} as CsatSurvey;
})
.filter(isNotNull);
})
);
return perTicket.flat();
}
function formatDateKey(timestamp: number) { function formatDateKey(timestamp: number) {
const date = new Date(timestamp); const date = new Date(timestamp);
const year = date.getUTCFullYear(); const year = date.getUTCFullYear();
@ -534,33 +533,16 @@ export async function slaOverviewHandler(
) { ) {
const viewer = await requireStaff(ctx, viewerId, tenantId); const viewer = await requireStaff(ctx, viewerId, tenantId);
const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90); const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90);
const inRange = await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId);
const queues = await fetchQueues(ctx, tenantId); const queues = await fetchQueues(ctx, tenantId);
const categoriesMap = await fetchCategoryMap(ctx, tenantId); const categoriesMap = await fetchCategoryMap(ctx, tenantId);
const now = Date.now(); const now = Date.now();
const openTickets = inRange.filter((ticket) => OPEN_STATUSES.has(normalizeStatus(ticket.status))); const totals = { total: 0, open: 0, resolved: 0, overdue: 0 };
const resolvedTickets = inRange.filter((ticket) => { const queueOpenCounts = new Map<string, number>();
const status = normalizeStatus(ticket.status); let firstResponseSum = 0;
return status === "RESOLVED"; let firstResponseCount = 0;
}); let resolutionSum = 0;
const overdueTickets = openTickets.filter((ticket) => ticket.dueAt && ticket.dueAt < now); let resolutionCount = 0;
const firstResponseTimes = inRange
.filter((ticket) => ticket.firstResponseAt)
.map((ticket) => (ticket.firstResponseAt! - ticket.createdAt) / 60000);
const resolutionTimes = resolvedTickets
.filter((ticket) => ticket.resolvedAt)
.map((ticket) => (ticket.resolvedAt! - ticket.createdAt) / 60000);
const queueBreakdown = queues.map((queue) => {
const count = openTickets.filter((ticket) => ticket.queueId === queue._id).length;
return {
id: queue._id,
name: queue.name,
open: count,
};
});
const categoryStats = new Map< const categoryStats = new Map<
string, string,
@ -574,13 +556,37 @@ export async function slaOverviewHandler(
} }
>() >()
for (const ticket of inRange) { await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId, (ticket) => {
const snapshot = (ticket.slaSnapshot ?? null) as { categoryId?: Id<"ticketCategories">; categoryName?: string; priority?: string } | null totals.total += 1;
const rawCategoryId = ticket.categoryId ? String(ticket.categoryId) : snapshot?.categoryId ? String(snapshot.categoryId) : null const status = normalizeStatus(ticket.status);
const categoryName = resolveCategoryName(rawCategoryId, snapshot, categoriesMap) if (OPEN_STATUSES.has(status)) {
const priority = (snapshot?.priority ?? ticket.priority ?? "MEDIUM").toUpperCase() totals.open += 1;
const key = `${rawCategoryId ?? "uncategorized"}::${priority}` if (ticket.dueAt && ticket.dueAt < now) {
let stat = categoryStats.get(key) totals.overdue += 1;
}
if (ticket.queueId) {
const key = String(ticket.queueId);
queueOpenCounts.set(key, (queueOpenCounts.get(key) ?? 0) + 1);
}
}
if (status === "RESOLVED") {
totals.resolved += 1;
if (typeof ticket.resolvedAt === "number") {
resolutionSum += (ticket.resolvedAt - ticket.createdAt) / 60000;
resolutionCount += 1;
}
}
if (typeof ticket.firstResponseAt === "number") {
firstResponseSum += (ticket.firstResponseAt - ticket.createdAt) / 60000;
firstResponseCount += 1;
}
const snapshot = (ticket.slaSnapshot ?? null) as { categoryId?: Id<"ticketCategories">; categoryName?: string; priority?: string } | null;
const rawCategoryId = ticket.categoryId ? String(ticket.categoryId) : snapshot?.categoryId ? String(snapshot.categoryId) : null;
const categoryName = resolveCategoryName(rawCategoryId, snapshot, categoriesMap);
const priority = (snapshot?.priority ?? ticket.priority ?? "MEDIUM").toUpperCase();
const key = `${rawCategoryId ?? "uncategorized"}::${priority}`;
let stat = categoryStats.get(key);
if (!stat) { if (!stat) {
stat = { stat = {
categoryId: rawCategoryId, categoryId: rawCategoryId,
@ -589,17 +595,23 @@ export async function slaOverviewHandler(
total: 0, total: 0,
responseMet: 0, responseMet: 0,
solutionMet: 0, solutionMet: 0,
};
categoryStats.set(key, stat);
} }
categoryStats.set(key, stat) stat.total += 1;
}
stat.total += 1
if (ticket.slaResponseStatus === "met") { if (ticket.slaResponseStatus === "met") {
stat.responseMet += 1 stat.responseMet += 1;
} }
if (ticket.slaSolutionStatus === "met") { if (ticket.slaSolutionStatus === "met") {
stat.solutionMet += 1 stat.solutionMet += 1;
}
} }
});
const queueBreakdown = queues.map((queue) => ({
id: queue._id,
name: queue.name,
open: queueOpenCounts.get(String(queue._id)) ?? 0,
}));
const categoryBreakdown = Array.from(categoryStats.values()) const categoryBreakdown = Array.from(categoryStats.values())
.map((entry) => ({ .map((entry) => ({
@ -611,18 +623,19 @@ export async function slaOverviewHandler(
return { return {
totals: { totals: {
total: inRange.length, total: totals.total,
open: openTickets.length, open: totals.open,
resolved: resolvedTickets.length, resolved: totals.resolved,
overdue: overdueTickets.length, overdue: totals.overdue,
}, },
response: { response: {
averageFirstResponseMinutes: average(firstResponseTimes), averageFirstResponseMinutes:
responsesRegistered: firstResponseTimes.length, firstResponseCount > 0 ? firstResponseSum / firstResponseCount : null,
responsesRegistered: firstResponseCount,
}, },
resolution: { resolution: {
averageResolutionMinutes: average(resolutionTimes), averageResolutionMinutes: resolutionCount > 0 ? resolutionSum / resolutionCount : null,
resolvedCount: resolutionTimes.length, resolvedCount: resolutionCount,
}, },
queueBreakdown, queueBreakdown,
categoryBreakdown, categoryBreakdown,
@ -689,9 +702,80 @@ export async function csatOverviewHandler(
}: { tenantId: string; viewerId: Id<"users">; range?: string; companyId?: Id<"companies">; dateFrom?: string; dateTo?: string } }: { tenantId: string; viewerId: Id<"users">; range?: string; companyId?: Id<"companies">; dateFrom?: string; dateTo?: string }
) { ) {
const viewer = await requireStaff(ctx, viewerId, tenantId); const viewer = await requireStaff(ctx, viewerId, tenantId);
const { startMs, endMs } = resolveRangeWindow(range, dateFrom, dateTo, 90); const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90);
const tickets = await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId); const surveys: CsatSurvey[] = [];
const surveys = (await collectCsatSurveys(ctx, tickets)).filter((s) => s.receivedAt >= startMs && s.receivedAt < endMs);
await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId, async (ticket) => {
if (typeof ticket.csatScore === "number") {
const snapshot = (ticket.csatAssigneeSnapshot ?? null) as {
name?: string | null;
email?: string | null;
} | null;
const assigneeId =
ticket.csatAssigneeId && typeof ticket.csatAssigneeId === "string"
? ticket.csatAssigneeId
: ticket.csatAssigneeId
? String(ticket.csatAssigneeId)
: ticket.assigneeId
? String(ticket.assigneeId)
: null;
const assigneeName = snapshot?.name?.trim?.() || snapshot?.email?.trim?.() || null;
const maxScore =
typeof ticket.csatMaxScore === "number" && Number.isFinite(ticket.csatMaxScore)
? (ticket.csatMaxScore as number)
: 5;
const receivedAtRaw =
typeof ticket.csatRatedAt === "number"
? ticket.csatRatedAt
: typeof ticket.resolvedAt === "number"
? ticket.resolvedAt
: ticket.updatedAt ?? ticket.createdAt;
if (typeof receivedAtRaw !== "number") {
return;
}
if (receivedAtRaw < startMs || receivedAtRaw >= endMs) {
return;
}
surveys.push({
ticketId: ticket._id,
reference: ticket.reference,
score: ticket.csatScore,
maxScore,
comment:
typeof ticket.csatComment === "string" && ticket.csatComment.trim().length > 0
? ticket.csatComment.trim()
: null,
receivedAt: receivedAtRaw,
assigneeId,
assigneeName,
});
return;
}
const events = await ctx.db
.query("ticketEvents")
.withIndex("by_ticket", (q) => q.eq("ticketId", ticket._id))
.collect();
for (const event of events) {
if (event.type !== "CSAT_RECEIVED" && event.type !== "CSAT_RATED") continue;
const score = extractScore(event.payload);
if (score === null) continue;
const assignee = extractAssignee(event.payload);
const receivedAt = event.createdAt;
if (receivedAt < startMs || receivedAt >= endMs) continue;
surveys.push({
ticketId: ticket._id,
reference: ticket.reference,
score,
maxScore: extractMaxScore(event.payload) ?? 5,
comment: extractComment(event.payload),
receivedAt,
assigneeId: assignee.id,
assigneeName: assignee.name,
});
}
});
const normalizeToFive = (value: CsatSurvey) => { const normalizeToFive = (value: CsatSurvey) => {
if (!value.maxScore || value.maxScore <= 0) return value.score; if (!value.maxScore || value.maxScore <= 0) return value.score;
@ -766,7 +850,7 @@ export async function csatOverviewHandler(
assigneeId: item.assigneeId, assigneeId: item.assigneeId,
assigneeName: item.assigneeName, assigneeName: item.assigneeName,
})), })),
rangeDays: Math.max(1, Math.round((endMs - startMs) / ONE_DAY_MS)), rangeDays: days,
positiveRate, positiveRate,
byAgent, byAgent,
}; };
@ -861,29 +945,27 @@ export async function backlogOverviewHandler(
) { ) {
const viewer = await requireStaff(ctx, viewerId, tenantId); const viewer = await requireStaff(ctx, viewerId, tenantId);
const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90); const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90);
const inRange = await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId); const statusCounts = {} as Record<TicketStatusNormalized, number>;
const priorityCounts: Record<string, number> = {};
const statusCounts = inRange.reduce<Record<TicketStatusNormalized, number>>((acc, ticket) => {
const status = normalizeStatus(ticket.status);
acc[status] = (acc[status] ?? 0) + 1;
return acc;
}, {} as Record<TicketStatusNormalized, number>);
const priorityCounts = inRange.reduce<Record<string, number>>((acc, ticket) => {
acc[ticket.priority] = (acc[ticket.priority] ?? 0) + 1;
return acc;
}, {});
const openTickets = inRange.filter((ticket) => OPEN_STATUSES.has(normalizeStatus(ticket.status)));
const queueMap = new Map<string, { name: string; count: number }>(); const queueMap = new Map<string, { name: string; count: number }>();
for (const ticket of openTickets) { let totalOpen = 0;
const queueId = ticket.queueId ? ticket.queueId : "sem-fila";
const current = queueMap.get(queueId) ?? { name: queueId === "sem-fila" ? "Sem fila" : "", count: 0 }; await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId, (ticket) => {
current.count += 1; const status = normalizeStatus(ticket.status);
queueMap.set(queueId, current); statusCounts[status] = (statusCounts[status] ?? 0) + 1;
priorityCounts[ticket.priority] = (priorityCounts[ticket.priority] ?? 0) + 1;
if (!OPEN_STATUSES.has(status)) {
return;
} }
totalOpen += 1;
const queueKey = ticket.queueId ? String(ticket.queueId) : "sem-fila";
const current = queueMap.get(queueKey) ?? { name: queueKey === "sem-fila" ? "Sem fila" : "", count: 0 };
current.count += 1;
queueMap.set(queueKey, current);
});
const queues = await fetchQueues(ctx, tenantId); const queues = await fetchQueues(ctx, tenantId);
for (const queue of queues) { for (const queue of queues) {
@ -901,7 +983,7 @@ export async function backlogOverviewHandler(
name: data.name, name: data.name,
total: data.count, total: data.count,
})), })),
totalOpen: openTickets.length, totalOpen,
}; };
} }
@ -1361,7 +1443,6 @@ export async function ticketsByChannelHandler(
end.setUTCHours(0, 0, 0, 0); end.setUTCHours(0, 0, 0, 0);
const endMs = end.getTime() + ONE_DAY_MS; const endMs = end.getTime() + ONE_DAY_MS;
const startMs = endMs - days * ONE_DAY_MS; const startMs = endMs - days * ONE_DAY_MS;
const tickets = await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId);
const timeline = new Map<string, Map<string, number>>(); const timeline = new Map<string, Map<string, number>>();
for (let ts = startMs; ts < endMs; ts += ONE_DAY_MS) { for (let ts = startMs; ts < endMs; ts += ONE_DAY_MS) {
@ -1370,15 +1451,14 @@ export async function ticketsByChannelHandler(
const channels = new Set<string>(); const channels = new Set<string>();
for (const ticket of tickets) { await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId, (ticket) => {
if (ticket.createdAt < startMs || ticket.createdAt >= endMs) continue;
const dateKey = formatDateKey(ticket.createdAt); const dateKey = formatDateKey(ticket.createdAt);
const channelKey = ticket.channel ?? "OUTRO"; const channelKey = ticket.channel ?? "OUTRO";
channels.add(channelKey); channels.add(channelKey);
const dayMap = timeline.get(dateKey) ?? new Map<string, number>(); const dayMap = timeline.get(dateKey) ?? new Map<string, number>();
dayMap.set(channelKey, (dayMap.get(channelKey) ?? 0) + 1); dayMap.set(channelKey, (dayMap.get(channelKey) ?? 0) + 1);
timeline.set(dateKey, dayMap); timeline.set(dateKey, dayMap);
} });
const sortedChannels = Array.from(channels).sort(); const sortedChannels = Array.from(channels).sort();
@ -1713,9 +1793,8 @@ export async function hoursByClientHandler(
{ tenantId, viewerId, range, dateFrom, dateTo }: { tenantId: string; viewerId: Id<"users">; range?: string; dateFrom?: string; dateTo?: string } { tenantId, viewerId, range, dateFrom, dateTo }: { tenantId: string; viewerId: Id<"users">; range?: string; dateFrom?: string; dateTo?: string }
) { ) {
const viewer = await requireStaff(ctx, viewerId, tenantId) const viewer = await requireStaff(ctx, viewerId, tenantId)
const tickets = await fetchScopedTickets(ctx, tenantId, viewer)
const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90) const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90)
const companyCache = new Map<string, CompanySummary>()
type Acc = { type Acc = {
companyId: Id<"companies"> companyId: Id<"companies">
@ -1728,31 +1807,31 @@ export async function hoursByClientHandler(
} }
const map = new Map<string, Acc>() const map = new Map<string, Acc>()
for (const t of tickets) { await forEachScopedTicket(ctx, tenantId, viewer, async (ticket) => {
if (t.updatedAt < startMs || t.updatedAt >= endMs) continue if (ticket.updatedAt < startMs || ticket.updatedAt >= endMs) return
const companyId = t.companyId ?? null const companyId = ticket.companyId ?? null
if (!companyId) continue if (!companyId) return
const key = String(companyId)
let acc = map.get(companyId) let acc = map.get(key)
if (!acc) { if (!acc) {
const company = await ctx.db.get(companyId) const company = await getCompanySummary(ctx, companyId, companyCache)
acc = { acc = {
companyId, companyId,
name: company?.name ?? "Sem empresa", name: company.name,
isAvulso: Boolean(company?.isAvulso ?? false), isAvulso: company.isAvulso,
internalMs: 0, internalMs: 0,
externalMs: 0, externalMs: 0,
totalMs: 0, totalMs: 0,
contractedHoursPerMonth: company?.contractedHoursPerMonth ?? null, contractedHoursPerMonth: company.contractedHoursPerMonth,
} }
map.set(companyId, acc) map.set(key, acc)
} }
const internal = t.internalWorkedMs ?? 0 const internal = ticket.internalWorkedMs ?? 0
const external = t.externalWorkedMs ?? 0 const external = ticket.externalWorkedMs ?? 0
acc.internalMs += internal acc.internalMs += internal
acc.externalMs += external acc.externalMs += external
acc.totalMs += internal + external acc.totalMs += internal + external
} })
const items = Array.from(map.values()).sort((a, b) => b.totalMs - a.totalMs) const items = Array.from(map.values()).sort((a, b) => b.totalMs - a.totalMs)
return { return {
@ -1785,9 +1864,8 @@ export async function hoursByClientInternalHandler(
ctx: QueryCtx, ctx: QueryCtx,
{ tenantId, range, dateFrom, dateTo }: { tenantId: string; range?: string; dateFrom?: string; dateTo?: string } { tenantId, range, dateFrom, dateTo }: { tenantId: string; range?: string; dateFrom?: string; dateTo?: string }
) { ) {
const tickets = await fetchTickets(ctx, tenantId)
const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90) const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90)
const companyCache = new Map<string, CompanySummary>()
type Acc = { type Acc = {
companyId: Id<"companies"> companyId: Id<"companies">
@ -1800,31 +1878,31 @@ export async function hoursByClientInternalHandler(
} }
const map = new Map<string, Acc>() const map = new Map<string, Acc>()
for (const t of tickets) { await forEachTenantTicket(ctx, tenantId, async (ticket) => {
if (t.updatedAt < startMs || t.updatedAt >= endMs) continue if (ticket.updatedAt < startMs || ticket.updatedAt >= endMs) return
const companyId = t.companyId ?? null const companyId = ticket.companyId ?? null
if (!companyId) continue if (!companyId) return
const key = String(companyId)
let acc = map.get(companyId) let acc = map.get(key)
if (!acc) { if (!acc) {
const company = await ctx.db.get(companyId) const company = await getCompanySummary(ctx, companyId, companyCache)
acc = { acc = {
companyId, companyId,
name: company?.name ?? "Sem empresa", name: company.name,
isAvulso: Boolean(company?.isAvulso ?? false), isAvulso: company.isAvulso,
internalMs: 0, internalMs: 0,
externalMs: 0, externalMs: 0,
totalMs: 0, totalMs: 0,
contractedHoursPerMonth: company?.contractedHoursPerMonth ?? null, contractedHoursPerMonth: company.contractedHoursPerMonth,
} }
map.set(companyId, acc) map.set(key, acc)
} }
const internal = t.internalWorkedMs ?? 0 const internal = ticket.internalWorkedMs ?? 0
const external = t.externalWorkedMs ?? 0 const external = ticket.externalWorkedMs ?? 0
acc.internalMs += internal acc.internalMs += internal
acc.externalMs += external acc.externalMs += external
acc.totalMs += internal + external acc.totalMs += internal + external
} })
const items = Array.from(map.values()).sort((a, b) => b.totalMs - a.totalMs) const items = Array.from(map.values()).sort((a, b) => b.totalMs - a.totalMs)
return { return {