Reduce Convex report memory footprint
This commit is contained in:
Esdras Renan
parent
87f729b80f
commit
c3ee23f967
1 changed files with 332 additions and 254 deletions
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@ -169,6 +169,120 @@ function resolveScopedCompanyId(
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return companyId;
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}
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type TicketProcessor = (ticket: Doc<"tickets">) => void | Promise<void>;
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async function forEachScopedTicket(
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ctx: QueryCtx,
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tenantId: string,
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viewer: Awaited<ReturnType<typeof requireStaff>>,
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processor: TicketProcessor,
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) {
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const scopedCompanyId = resolveScopedCompanyId(viewer);
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await paginateTickets(
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() =>
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scopedCompanyId
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? ctx.db
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.query("tickets")
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.withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId))
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.order("desc")
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: ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).order("desc"),
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async (ticket) => {
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await processor(ticket);
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},
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);
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}
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async function forEachTenantTicket(ctx: QueryCtx, tenantId: string, processor: TicketProcessor) {
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await paginateTickets(
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() => ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).order("desc"),
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async (ticket) => {
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await processor(ticket);
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},
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);
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}
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async function forEachScopedTicketByCreatedRange(
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ctx: QueryCtx,
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tenantId: string,
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viewer: Awaited<ReturnType<typeof requireStaff>>,
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startMs: number,
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endMs: number,
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companyId: Id<"companies"> | undefined,
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processor: TicketProcessor,
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) {
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const scopedCompanyId = resolveScopedCompanyId(viewer, companyId);
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const query = scopedCompanyId
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? ctx.db
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.query("tickets")
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.withIndex("by_tenant_company_created", (q) => {
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let range = q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId);
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range = withLowerBound(range, "createdAt", startMs);
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range = withUpperBound(range, "createdAt", endMs);
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return range;
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})
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.order("desc")
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: ctx.db
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.query("tickets")
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.withIndex("by_tenant_created", (q) => {
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let range = q.eq("tenantId", tenantId);
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range = withLowerBound(range, "createdAt", startMs);
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range = withUpperBound(range, "createdAt", endMs);
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return range;
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})
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.order("desc");
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await paginateTickets(
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() => query,
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async (ticket) => {
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const createdAt = typeof ticket.createdAt === "number" ? ticket.createdAt : null;
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if (createdAt === null) return;
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if (createdAt < startMs || createdAt >= endMs) return;
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await processor(ticket);
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},
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);
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}
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async function forEachScopedTicketByResolvedRange(
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ctx: QueryCtx,
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tenantId: string,
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viewer: Awaited<ReturnType<typeof requireStaff>>,
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startMs: number,
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endMs: number,
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companyId: Id<"companies"> | undefined,
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processor: TicketProcessor,
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) {
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const scopedCompanyId = resolveScopedCompanyId(viewer, companyId);
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const query = scopedCompanyId
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? ctx.db
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.query("tickets")
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.withIndex("by_tenant_company_resolved", (q) => {
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let range = q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId);
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range = withLowerBound(range, "resolvedAt", startMs);
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range = withUpperBound(range, "resolvedAt", endMs);
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return range;
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})
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.order("desc")
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: ctx.db
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.query("tickets")
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.withIndex("by_tenant_resolved", (q) => {
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let range = q.eq("tenantId", tenantId);
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range = withLowerBound(range, "resolvedAt", startMs);
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range = withUpperBound(range, "resolvedAt", endMs);
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return range;
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})
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.order("desc");
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await paginateTickets(
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() => query,
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async (ticket) => {
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const resolvedAt = typeof ticket.resolvedAt === "number" ? ticket.resolvedAt : null;
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if (resolvedAt === null) return;
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if (resolvedAt < startMs || resolvedAt >= endMs) return;
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await processor(ticket);
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},
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);
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}
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export async function fetchOpenScopedTickets(
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ctx: QueryCtx,
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tenantId: string,
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@ -255,12 +369,9 @@ function isNotNull<T>(value: T | null): value is T {
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export async function fetchTickets(ctx: QueryCtx, tenantId: string) {
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const results: Doc<"tickets">[] = [];
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await paginateTickets(
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() => ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).order("desc"),
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(ticket) => {
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await forEachTenantTicket(ctx, tenantId, (ticket) => {
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results.push(ticket);
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},
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);
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});
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return results;
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}
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@ -284,20 +395,9 @@ export async function fetchScopedTickets(
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const scopedCompanyId = resolveScopedCompanyId(viewer);
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const results: Doc<"tickets">[] = [];
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await paginateTickets(
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() => {
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if (scopedCompanyId) {
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return ctx.db
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.query("tickets")
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.withIndex("by_tenant_company", (q) => q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId))
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.order("desc");
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}
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return ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", tenantId)).order("desc");
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},
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(ticket) => {
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await forEachScopedTicket(ctx, tenantId, viewer, (ticket) => {
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results.push(ticket);
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},
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);
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});
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return results;
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}
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@ -310,36 +410,10 @@ export async function fetchScopedTicketsByCreatedRange(
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endMs: number,
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companyId?: Id<"companies">,
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) {
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const scopedCompanyId = resolveScopedCompanyId(viewer, companyId);
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const results: Doc<"tickets">[] = [];
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const query = scopedCompanyId
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? ctx.db
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.query("tickets")
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.withIndex("by_tenant_company_created", (q) => {
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let range = q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId);
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range = withLowerBound(range, "createdAt", startMs);
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range = withUpperBound(range, "createdAt", endMs);
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return range;
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})
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.order("desc")
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: ctx.db
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.query("tickets")
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.withIndex("by_tenant_created", (q) => {
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let range = q.eq("tenantId", tenantId);
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range = withLowerBound(range, "createdAt", startMs);
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range = withUpperBound(range, "createdAt", endMs);
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return range;
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})
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.order("desc");
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const snapshot = await query.collect();
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for (const ticket of snapshot) {
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const createdAt = typeof ticket.createdAt === "number" ? ticket.createdAt : null;
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if (createdAt === null) continue;
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if (createdAt < startMs || createdAt >= endMs) continue;
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await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId, (ticket) => {
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results.push(ticket);
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}
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});
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return results;
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}
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@ -352,36 +426,10 @@ export async function fetchScopedTicketsByResolvedRange(
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endMs: number,
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companyId?: Id<"companies">,
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) {
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const scopedCompanyId = resolveScopedCompanyId(viewer, companyId);
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const results: Doc<"tickets">[] = [];
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const query = scopedCompanyId
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? ctx.db
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.query("tickets")
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.withIndex("by_tenant_company_resolved", (q) => {
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let range = q.eq("tenantId", tenantId).eq("companyId", scopedCompanyId);
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range = withLowerBound(range, "resolvedAt", startMs);
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range = withUpperBound(range, "resolvedAt", endMs);
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return range;
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})
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.order("desc")
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: ctx.db
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.query("tickets")
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.withIndex("by_tenant_resolved", (q) => {
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let range = q.eq("tenantId", tenantId);
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range = withLowerBound(range, "resolvedAt", startMs);
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range = withUpperBound(range, "resolvedAt", endMs);
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return range;
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})
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.order("desc");
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const snapshot = await query.collect();
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for (const ticket of snapshot) {
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const resolvedAt = typeof ticket.resolvedAt === "number" ? ticket.resolvedAt : null;
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if (resolvedAt === null) continue;
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if (resolvedAt < startMs || resolvedAt >= endMs) continue;
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await forEachScopedTicketByResolvedRange(ctx, tenantId, viewer, startMs, endMs, companyId, (ticket) => {
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results.push(ticket);
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}
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});
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return results;
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}
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@ -393,6 +441,30 @@ async function fetchQueues(ctx: QueryCtx, tenantId: string) {
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.collect();
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}
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type CompanySummary = {
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name: string;
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isAvulso: boolean;
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contractedHoursPerMonth: number | null;
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};
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async function getCompanySummary(
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ctx: QueryCtx,
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companyId: Id<"companies">,
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cache: Map<string, CompanySummary>,
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): Promise<CompanySummary> {
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const key = String(companyId);
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const cached = cache.get(key);
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if (cached) return cached;
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const company = await ctx.db.get(companyId);
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const summary: CompanySummary = {
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name: company?.name ?? "Sem empresa",
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isAvulso: Boolean(company?.isAvulso ?? false),
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contractedHoursPerMonth: company?.contractedHoursPerMonth ?? null,
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};
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cache.set(key, summary);
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return summary;
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}
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function deriveMachineStatus(machine: Doc<"machines">, now: number) {
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if (machine.isActive === false) {
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return "deactivated";
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@ -433,79 +505,6 @@ type CsatSurvey = {
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assigneeName: string | null;
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};
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async function collectCsatSurveys(ctx: QueryCtx, tickets: Doc<"tickets">[]): Promise<CsatSurvey[]> {
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const perTicket = await Promise.all(
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tickets.map(async (ticket) => {
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if (typeof ticket.csatScore === "number") {
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const snapshot = (ticket.csatAssigneeSnapshot ?? null) as {
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name?: string | null
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email?: string | null
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} | null
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const assigneeId =
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ticket.csatAssigneeId && typeof ticket.csatAssigneeId === "string"
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? ticket.csatAssigneeId
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: ticket.csatAssigneeId
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? String(ticket.csatAssigneeId)
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: ticket.assigneeId
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? String(ticket.assigneeId)
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: null
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const assigneeName = snapshot?.name?.trim?.() || snapshot?.email?.trim?.() || null
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const maxScore =
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typeof ticket.csatMaxScore === "number" && Number.isFinite(ticket.csatMaxScore)
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? (ticket.csatMaxScore as number)
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: 5
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const receivedAtRaw =
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typeof ticket.csatRatedAt === "number"
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? ticket.csatRatedAt
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: typeof ticket.resolvedAt === "number"
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? ticket.resolvedAt
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: ticket.updatedAt ?? ticket.createdAt
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if (typeof receivedAtRaw !== "number") {
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return [];
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}
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return [
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{
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ticketId: ticket._id,
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reference: ticket.reference,
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score: ticket.csatScore,
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maxScore,
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comment:
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typeof ticket.csatComment === "string" && ticket.csatComment.trim().length > 0
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? ticket.csatComment.trim()
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: null,
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receivedAt: receivedAtRaw,
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assigneeId,
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assigneeName,
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} satisfies CsatSurvey,
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];
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}
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const events = await ctx.db
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.query("ticketEvents")
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.withIndex("by_ticket", (q) => q.eq("ticketId", ticket._id))
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.collect();
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return events
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.filter((event) => event.type === "CSAT_RECEIVED" || event.type === "CSAT_RATED")
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.map((event) => {
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const score = extractScore(event.payload);
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if (score === null) return null;
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const assignee = extractAssignee(event.payload);
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return {
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ticketId: ticket._id,
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reference: ticket.reference,
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score,
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maxScore: extractMaxScore(event.payload) ?? 5,
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comment: extractComment(event.payload),
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receivedAt: event.createdAt,
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assigneeId: assignee.id,
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assigneeName: assignee.name,
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} as CsatSurvey;
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})
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.filter(isNotNull);
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})
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);
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return perTicket.flat();
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}
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function formatDateKey(timestamp: number) {
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const date = new Date(timestamp);
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const year = date.getUTCFullYear();
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@ -534,33 +533,16 @@ export async function slaOverviewHandler(
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) {
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const viewer = await requireStaff(ctx, viewerId, tenantId);
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const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90);
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const inRange = await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId);
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const queues = await fetchQueues(ctx, tenantId);
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const categoriesMap = await fetchCategoryMap(ctx, tenantId);
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const now = Date.now();
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const openTickets = inRange.filter((ticket) => OPEN_STATUSES.has(normalizeStatus(ticket.status)));
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const resolvedTickets = inRange.filter((ticket) => {
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const status = normalizeStatus(ticket.status);
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return status === "RESOLVED";
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});
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const overdueTickets = openTickets.filter((ticket) => ticket.dueAt && ticket.dueAt < now);
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const firstResponseTimes = inRange
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.filter((ticket) => ticket.firstResponseAt)
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.map((ticket) => (ticket.firstResponseAt! - ticket.createdAt) / 60000);
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const resolutionTimes = resolvedTickets
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.filter((ticket) => ticket.resolvedAt)
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.map((ticket) => (ticket.resolvedAt! - ticket.createdAt) / 60000);
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const queueBreakdown = queues.map((queue) => {
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const count = openTickets.filter((ticket) => ticket.queueId === queue._id).length;
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return {
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id: queue._id,
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name: queue.name,
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open: count,
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};
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});
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const totals = { total: 0, open: 0, resolved: 0, overdue: 0 };
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const queueOpenCounts = new Map<string, number>();
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let firstResponseSum = 0;
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let firstResponseCount = 0;
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let resolutionSum = 0;
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let resolutionCount = 0;
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const categoryStats = new Map<
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string,
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@ -574,13 +556,37 @@ export async function slaOverviewHandler(
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}
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>()
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for (const ticket of inRange) {
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const snapshot = (ticket.slaSnapshot ?? null) as { categoryId?: Id<"ticketCategories">; categoryName?: string; priority?: string } | null
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const rawCategoryId = ticket.categoryId ? String(ticket.categoryId) : snapshot?.categoryId ? String(snapshot.categoryId) : null
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const categoryName = resolveCategoryName(rawCategoryId, snapshot, categoriesMap)
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const priority = (snapshot?.priority ?? ticket.priority ?? "MEDIUM").toUpperCase()
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const key = `${rawCategoryId ?? "uncategorized"}::${priority}`
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let stat = categoryStats.get(key)
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await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId, (ticket) => {
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totals.total += 1;
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const status = normalizeStatus(ticket.status);
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if (OPEN_STATUSES.has(status)) {
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totals.open += 1;
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if (ticket.dueAt && ticket.dueAt < now) {
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totals.overdue += 1;
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}
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if (ticket.queueId) {
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const key = String(ticket.queueId);
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queueOpenCounts.set(key, (queueOpenCounts.get(key) ?? 0) + 1);
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}
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}
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if (status === "RESOLVED") {
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totals.resolved += 1;
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if (typeof ticket.resolvedAt === "number") {
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resolutionSum += (ticket.resolvedAt - ticket.createdAt) / 60000;
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resolutionCount += 1;
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}
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}
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if (typeof ticket.firstResponseAt === "number") {
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firstResponseSum += (ticket.firstResponseAt - ticket.createdAt) / 60000;
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firstResponseCount += 1;
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}
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const snapshot = (ticket.slaSnapshot ?? null) as { categoryId?: Id<"ticketCategories">; categoryName?: string; priority?: string } | null;
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const rawCategoryId = ticket.categoryId ? String(ticket.categoryId) : snapshot?.categoryId ? String(snapshot.categoryId) : null;
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const categoryName = resolveCategoryName(rawCategoryId, snapshot, categoriesMap);
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const priority = (snapshot?.priority ?? ticket.priority ?? "MEDIUM").toUpperCase();
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const key = `${rawCategoryId ?? "uncategorized"}::${priority}`;
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let stat = categoryStats.get(key);
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if (!stat) {
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stat = {
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categoryId: rawCategoryId,
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@ -589,17 +595,23 @@ export async function slaOverviewHandler(
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total: 0,
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responseMet: 0,
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solutionMet: 0,
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};
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categoryStats.set(key, stat);
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}
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categoryStats.set(key, stat)
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}
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stat.total += 1
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stat.total += 1;
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if (ticket.slaResponseStatus === "met") {
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stat.responseMet += 1
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stat.responseMet += 1;
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}
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if (ticket.slaSolutionStatus === "met") {
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stat.solutionMet += 1
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}
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stat.solutionMet += 1;
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}
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});
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const queueBreakdown = queues.map((queue) => ({
|
||||
id: queue._id,
|
||||
name: queue.name,
|
||||
open: queueOpenCounts.get(String(queue._id)) ?? 0,
|
||||
}));
|
||||
|
||||
const categoryBreakdown = Array.from(categoryStats.values())
|
||||
.map((entry) => ({
|
||||
|
|
@ -611,18 +623,19 @@ export async function slaOverviewHandler(
|
|||
|
||||
return {
|
||||
totals: {
|
||||
total: inRange.length,
|
||||
open: openTickets.length,
|
||||
resolved: resolvedTickets.length,
|
||||
overdue: overdueTickets.length,
|
||||
total: totals.total,
|
||||
open: totals.open,
|
||||
resolved: totals.resolved,
|
||||
overdue: totals.overdue,
|
||||
},
|
||||
response: {
|
||||
averageFirstResponseMinutes: average(firstResponseTimes),
|
||||
responsesRegistered: firstResponseTimes.length,
|
||||
averageFirstResponseMinutes:
|
||||
firstResponseCount > 0 ? firstResponseSum / firstResponseCount : null,
|
||||
responsesRegistered: firstResponseCount,
|
||||
},
|
||||
resolution: {
|
||||
averageResolutionMinutes: average(resolutionTimes),
|
||||
resolvedCount: resolutionTimes.length,
|
||||
averageResolutionMinutes: resolutionCount > 0 ? resolutionSum / resolutionCount : null,
|
||||
resolvedCount: resolutionCount,
|
||||
},
|
||||
queueBreakdown,
|
||||
categoryBreakdown,
|
||||
|
|
@ -689,9 +702,80 @@ export async function csatOverviewHandler(
|
|||
}: { tenantId: string; viewerId: Id<"users">; range?: string; companyId?: Id<"companies">; dateFrom?: string; dateTo?: string }
|
||||
) {
|
||||
const viewer = await requireStaff(ctx, viewerId, tenantId);
|
||||
const { startMs, endMs } = resolveRangeWindow(range, dateFrom, dateTo, 90);
|
||||
const tickets = await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId);
|
||||
const surveys = (await collectCsatSurveys(ctx, tickets)).filter((s) => s.receivedAt >= startMs && s.receivedAt < endMs);
|
||||
const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90);
|
||||
const surveys: CsatSurvey[] = [];
|
||||
|
||||
await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId, async (ticket) => {
|
||||
if (typeof ticket.csatScore === "number") {
|
||||
const snapshot = (ticket.csatAssigneeSnapshot ?? null) as {
|
||||
name?: string | null;
|
||||
email?: string | null;
|
||||
} | null;
|
||||
const assigneeId =
|
||||
ticket.csatAssigneeId && typeof ticket.csatAssigneeId === "string"
|
||||
? ticket.csatAssigneeId
|
||||
: ticket.csatAssigneeId
|
||||
? String(ticket.csatAssigneeId)
|
||||
: ticket.assigneeId
|
||||
? String(ticket.assigneeId)
|
||||
: null;
|
||||
const assigneeName = snapshot?.name?.trim?.() || snapshot?.email?.trim?.() || null;
|
||||
const maxScore =
|
||||
typeof ticket.csatMaxScore === "number" && Number.isFinite(ticket.csatMaxScore)
|
||||
? (ticket.csatMaxScore as number)
|
||||
: 5;
|
||||
const receivedAtRaw =
|
||||
typeof ticket.csatRatedAt === "number"
|
||||
? ticket.csatRatedAt
|
||||
: typeof ticket.resolvedAt === "number"
|
||||
? ticket.resolvedAt
|
||||
: ticket.updatedAt ?? ticket.createdAt;
|
||||
if (typeof receivedAtRaw !== "number") {
|
||||
return;
|
||||
}
|
||||
if (receivedAtRaw < startMs || receivedAtRaw >= endMs) {
|
||||
return;
|
||||
}
|
||||
surveys.push({
|
||||
ticketId: ticket._id,
|
||||
reference: ticket.reference,
|
||||
score: ticket.csatScore,
|
||||
maxScore,
|
||||
comment:
|
||||
typeof ticket.csatComment === "string" && ticket.csatComment.trim().length > 0
|
||||
? ticket.csatComment.trim()
|
||||
: null,
|
||||
receivedAt: receivedAtRaw,
|
||||
assigneeId,
|
||||
assigneeName,
|
||||
});
|
||||
return;
|
||||
}
|
||||
|
||||
const events = await ctx.db
|
||||
.query("ticketEvents")
|
||||
.withIndex("by_ticket", (q) => q.eq("ticketId", ticket._id))
|
||||
.collect();
|
||||
|
||||
for (const event of events) {
|
||||
if (event.type !== "CSAT_RECEIVED" && event.type !== "CSAT_RATED") continue;
|
||||
const score = extractScore(event.payload);
|
||||
if (score === null) continue;
|
||||
const assignee = extractAssignee(event.payload);
|
||||
const receivedAt = event.createdAt;
|
||||
if (receivedAt < startMs || receivedAt >= endMs) continue;
|
||||
surveys.push({
|
||||
ticketId: ticket._id,
|
||||
reference: ticket.reference,
|
||||
score,
|
||||
maxScore: extractMaxScore(event.payload) ?? 5,
|
||||
comment: extractComment(event.payload),
|
||||
receivedAt,
|
||||
assigneeId: assignee.id,
|
||||
assigneeName: assignee.name,
|
||||
});
|
||||
}
|
||||
});
|
||||
|
||||
const normalizeToFive = (value: CsatSurvey) => {
|
||||
if (!value.maxScore || value.maxScore <= 0) return value.score;
|
||||
|
|
@ -766,7 +850,7 @@ export async function csatOverviewHandler(
|
|||
assigneeId: item.assigneeId,
|
||||
assigneeName: item.assigneeName,
|
||||
})),
|
||||
rangeDays: Math.max(1, Math.round((endMs - startMs) / ONE_DAY_MS)),
|
||||
rangeDays: days,
|
||||
positiveRate,
|
||||
byAgent,
|
||||
};
|
||||
|
|
@ -861,29 +945,27 @@ export async function backlogOverviewHandler(
|
|||
) {
|
||||
const viewer = await requireStaff(ctx, viewerId, tenantId);
|
||||
const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90);
|
||||
const inRange = await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId);
|
||||
|
||||
const statusCounts = inRange.reduce<Record<TicketStatusNormalized, number>>((acc, ticket) => {
|
||||
const status = normalizeStatus(ticket.status);
|
||||
acc[status] = (acc[status] ?? 0) + 1;
|
||||
return acc;
|
||||
}, {} as Record<TicketStatusNormalized, number>);
|
||||
|
||||
const priorityCounts = inRange.reduce<Record<string, number>>((acc, ticket) => {
|
||||
acc[ticket.priority] = (acc[ticket.priority] ?? 0) + 1;
|
||||
return acc;
|
||||
}, {});
|
||||
|
||||
const openTickets = inRange.filter((ticket) => OPEN_STATUSES.has(normalizeStatus(ticket.status)));
|
||||
|
||||
const statusCounts = {} as Record<TicketStatusNormalized, number>;
|
||||
const priorityCounts: Record<string, number> = {};
|
||||
const queueMap = new Map<string, { name: string; count: number }>();
|
||||
for (const ticket of openTickets) {
|
||||
const queueId = ticket.queueId ? ticket.queueId : "sem-fila";
|
||||
const current = queueMap.get(queueId) ?? { name: queueId === "sem-fila" ? "Sem fila" : "", count: 0 };
|
||||
current.count += 1;
|
||||
queueMap.set(queueId, current);
|
||||
let totalOpen = 0;
|
||||
|
||||
await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId, (ticket) => {
|
||||
const status = normalizeStatus(ticket.status);
|
||||
statusCounts[status] = (statusCounts[status] ?? 0) + 1;
|
||||
priorityCounts[ticket.priority] = (priorityCounts[ticket.priority] ?? 0) + 1;
|
||||
|
||||
if (!OPEN_STATUSES.has(status)) {
|
||||
return;
|
||||
}
|
||||
|
||||
totalOpen += 1;
|
||||
const queueKey = ticket.queueId ? String(ticket.queueId) : "sem-fila";
|
||||
const current = queueMap.get(queueKey) ?? { name: queueKey === "sem-fila" ? "Sem fila" : "", count: 0 };
|
||||
current.count += 1;
|
||||
queueMap.set(queueKey, current);
|
||||
});
|
||||
|
||||
const queues = await fetchQueues(ctx, tenantId);
|
||||
|
||||
for (const queue of queues) {
|
||||
|
|
@ -901,7 +983,7 @@ export async function backlogOverviewHandler(
|
|||
name: data.name,
|
||||
total: data.count,
|
||||
})),
|
||||
totalOpen: openTickets.length,
|
||||
totalOpen,
|
||||
};
|
||||
}
|
||||
|
||||
|
|
@ -1361,7 +1443,6 @@ export async function ticketsByChannelHandler(
|
|||
end.setUTCHours(0, 0, 0, 0);
|
||||
const endMs = end.getTime() + ONE_DAY_MS;
|
||||
const startMs = endMs - days * ONE_DAY_MS;
|
||||
const tickets = await fetchScopedTicketsByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId);
|
||||
|
||||
const timeline = new Map<string, Map<string, number>>();
|
||||
for (let ts = startMs; ts < endMs; ts += ONE_DAY_MS) {
|
||||
|
|
@ -1370,15 +1451,14 @@ export async function ticketsByChannelHandler(
|
|||
|
||||
const channels = new Set<string>();
|
||||
|
||||
for (const ticket of tickets) {
|
||||
if (ticket.createdAt < startMs || ticket.createdAt >= endMs) continue;
|
||||
await forEachScopedTicketByCreatedRange(ctx, tenantId, viewer, startMs, endMs, companyId, (ticket) => {
|
||||
const dateKey = formatDateKey(ticket.createdAt);
|
||||
const channelKey = ticket.channel ?? "OUTRO";
|
||||
channels.add(channelKey);
|
||||
const dayMap = timeline.get(dateKey) ?? new Map<string, number>();
|
||||
dayMap.set(channelKey, (dayMap.get(channelKey) ?? 0) + 1);
|
||||
timeline.set(dateKey, dayMap);
|
||||
}
|
||||
});
|
||||
|
||||
const sortedChannels = Array.from(channels).sort();
|
||||
|
||||
|
|
@ -1713,9 +1793,8 @@ export async function hoursByClientHandler(
|
|||
{ tenantId, viewerId, range, dateFrom, dateTo }: { tenantId: string; viewerId: Id<"users">; range?: string; dateFrom?: string; dateTo?: string }
|
||||
) {
|
||||
const viewer = await requireStaff(ctx, viewerId, tenantId)
|
||||
const tickets = await fetchScopedTickets(ctx, tenantId, viewer)
|
||||
|
||||
const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90)
|
||||
const companyCache = new Map<string, CompanySummary>()
|
||||
|
||||
type Acc = {
|
||||
companyId: Id<"companies">
|
||||
|
|
@ -1728,31 +1807,31 @@ export async function hoursByClientHandler(
|
|||
}
|
||||
const map = new Map<string, Acc>()
|
||||
|
||||
for (const t of tickets) {
|
||||
if (t.updatedAt < startMs || t.updatedAt >= endMs) continue
|
||||
const companyId = t.companyId ?? null
|
||||
if (!companyId) continue
|
||||
|
||||
let acc = map.get(companyId)
|
||||
await forEachScopedTicket(ctx, tenantId, viewer, async (ticket) => {
|
||||
if (ticket.updatedAt < startMs || ticket.updatedAt >= endMs) return
|
||||
const companyId = ticket.companyId ?? null
|
||||
if (!companyId) return
|
||||
const key = String(companyId)
|
||||
let acc = map.get(key)
|
||||
if (!acc) {
|
||||
const company = await ctx.db.get(companyId)
|
||||
const company = await getCompanySummary(ctx, companyId, companyCache)
|
||||
acc = {
|
||||
companyId,
|
||||
name: company?.name ?? "Sem empresa",
|
||||
isAvulso: Boolean(company?.isAvulso ?? false),
|
||||
name: company.name,
|
||||
isAvulso: company.isAvulso,
|
||||
internalMs: 0,
|
||||
externalMs: 0,
|
||||
totalMs: 0,
|
||||
contractedHoursPerMonth: company?.contractedHoursPerMonth ?? null,
|
||||
contractedHoursPerMonth: company.contractedHoursPerMonth,
|
||||
}
|
||||
map.set(companyId, acc)
|
||||
map.set(key, acc)
|
||||
}
|
||||
const internal = t.internalWorkedMs ?? 0
|
||||
const external = t.externalWorkedMs ?? 0
|
||||
const internal = ticket.internalWorkedMs ?? 0
|
||||
const external = ticket.externalWorkedMs ?? 0
|
||||
acc.internalMs += internal
|
||||
acc.externalMs += external
|
||||
acc.totalMs += internal + external
|
||||
}
|
||||
})
|
||||
|
||||
const items = Array.from(map.values()).sort((a, b) => b.totalMs - a.totalMs)
|
||||
return {
|
||||
|
|
@ -1785,9 +1864,8 @@ export async function hoursByClientInternalHandler(
|
|||
ctx: QueryCtx,
|
||||
{ tenantId, range, dateFrom, dateTo }: { tenantId: string; range?: string; dateFrom?: string; dateTo?: string }
|
||||
) {
|
||||
const tickets = await fetchTickets(ctx, tenantId)
|
||||
|
||||
const { startMs, endMs, days } = resolveRangeWindow(range, dateFrom, dateTo, 90)
|
||||
const companyCache = new Map<string, CompanySummary>()
|
||||
|
||||
type Acc = {
|
||||
companyId: Id<"companies">
|
||||
|
|
@ -1800,31 +1878,31 @@ export async function hoursByClientInternalHandler(
|
|||
}
|
||||
const map = new Map<string, Acc>()
|
||||
|
||||
for (const t of tickets) {
|
||||
if (t.updatedAt < startMs || t.updatedAt >= endMs) continue
|
||||
const companyId = t.companyId ?? null
|
||||
if (!companyId) continue
|
||||
|
||||
let acc = map.get(companyId)
|
||||
await forEachTenantTicket(ctx, tenantId, async (ticket) => {
|
||||
if (ticket.updatedAt < startMs || ticket.updatedAt >= endMs) return
|
||||
const companyId = ticket.companyId ?? null
|
||||
if (!companyId) return
|
||||
const key = String(companyId)
|
||||
let acc = map.get(key)
|
||||
if (!acc) {
|
||||
const company = await ctx.db.get(companyId)
|
||||
const company = await getCompanySummary(ctx, companyId, companyCache)
|
||||
acc = {
|
||||
companyId,
|
||||
name: company?.name ?? "Sem empresa",
|
||||
isAvulso: Boolean(company?.isAvulso ?? false),
|
||||
name: company.name,
|
||||
isAvulso: company.isAvulso,
|
||||
internalMs: 0,
|
||||
externalMs: 0,
|
||||
totalMs: 0,
|
||||
contractedHoursPerMonth: company?.contractedHoursPerMonth ?? null,
|
||||
contractedHoursPerMonth: company.contractedHoursPerMonth,
|
||||
}
|
||||
map.set(companyId, acc)
|
||||
map.set(key, acc)
|
||||
}
|
||||
const internal = t.internalWorkedMs ?? 0
|
||||
const external = t.externalWorkedMs ?? 0
|
||||
const internal = ticket.internalWorkedMs ?? 0
|
||||
const external = ticket.externalWorkedMs ?? 0
|
||||
acc.internalMs += internal
|
||||
acc.externalMs += external
|
||||
acc.totalMs += internal + external
|
||||
}
|
||||
})
|
||||
|
||||
const items = Array.from(map.values()).sort((a, b) => b.totalMs - a.totalMs)
|
||||
return {
|
||||
|
|
|
|||
Loading…
Add table
Add a link
Reference in a new issue