chore: prep platform improvements

convex/categories.ts

@@ -412,8 +412,7 @@ export const deleteCategory = mutation({
       }
       const ticketsToMove = await ctx.db
         .query("tickets")
-        .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+        .withIndex("by_tenant_category", (q) => q.eq("tenantId", tenantId).eq("categoryId", categoryId))
-        .filter((q) => q.eq(q.field("categoryId"), categoryId))
         .collect()
       for (const ticket of ticketsToMove) {
         await ctx.db.patch(ticket._id, {
@@ -425,8 +424,7 @@ export const deleteCategory = mutation({
     } else {
       const ticketsLinked = await ctx.db
         .query("tickets")
-        .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+        .withIndex("by_tenant_category", (q) => q.eq("tenantId", tenantId).eq("categoryId", categoryId))
-        .filter((q) => q.eq(q.field("categoryId"), categoryId))
         .first()
       if (ticketsLinked) {
         throw new ConvexError("Não é possível remover uma categoria vinculada a tickets sem informar destino")
@@ -526,8 +524,7 @@ export const deleteSubcategory = mutation({
       }
       const tickets = await ctx.db
         .query("tickets")
-        .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+        .withIndex("by_tenant_subcategory", (q) => q.eq("tenantId", tenantId).eq("subcategoryId", subcategoryId))
-        .filter((q) => q.eq(q.field("subcategoryId"), subcategoryId))
         .collect()
       for (const ticket of tickets) {
         await ctx.db.patch(ticket._id, {
@@ -538,8 +535,7 @@ export const deleteSubcategory = mutation({
     } else {
       const linked = await ctx.db
         .query("tickets")
-        .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+        .withIndex("by_tenant_subcategory", (q) => q.eq("tenantId", tenantId).eq("subcategoryId", subcategoryId))
-        .filter((q) => q.eq(q.field("subcategoryId"), subcategoryId))
         .first()
       if (linked) {
         throw new ConvexError("Não é possível remover uma subcategoria vinculada a tickets sem informar destino")

convex/fields.ts

@@ -37,6 +37,15 @@ function validateOptions(type: FieldType, options: { value: string; label: strin
   }
 }
 
+async function validateCompanyScope(ctx: AnyCtx, tenantId: string, companyId?: Id<"companies"> | null) {
+  if (!companyId) return undefined;
+  const company = await ctx.db.get(companyId);
+  if (!company || company.tenantId !== tenantId) {
+    throw new ConvexError("Empresa inválida para o campo");
+  }
+  return companyId;
+}
+
 export const list = query({
   args: { tenantId: v.string(), viewerId: v.id("users"), scope: v.optional(v.string()) },
   handler: async (ctx, { tenantId, viewerId, scope }) => {
@@ -64,6 +73,7 @@ export const list = query({
         options: field.options ?? [],
         order: field.order,
         scope: field.scope ?? "all",
+        companyId: field.companyId ?? null,
         createdAt: field.createdAt,
         updatedAt: field.updatedAt,
       }));
@@ -97,6 +107,7 @@ export const listForTenant = query({
         options: field.options ?? [],
         order: field.order,
         scope: field.scope ?? "all",
+        companyId: field.companyId ?? null,
       }));
   },
 });
@@ -118,8 +129,9 @@ export const create = mutation({
       )
     ),
     scope: v.optional(v.string()),
+    companyId: v.optional(v.id("companies")),
   },
-  handler: async (ctx, { tenantId, actorId, label, description, type, required, options, scope }) => {
+  handler: async (ctx, { tenantId, actorId, label, description, type, required, options, scope, companyId }) => {
     await requireAdmin(ctx, actorId, tenantId);
     const normalizedLabel = label.trim();
     if (normalizedLabel.length < 2) {
@@ -140,6 +152,7 @@ export const create = mutation({
       }
       return safe;
     })();
+    const companyRef = await validateCompanyScope(ctx, tenantId, companyId ?? undefined);
 
     const existing = await ctx.db
       .query("ticketFields")
@@ -158,6 +171,7 @@ export const create = mutation({
       options,
       order: maxOrder + 1,
       scope: normalizedScope,
+      companyId: companyRef,
       createdAt: now,
       updatedAt: now,
     });
@@ -183,8 +197,9 @@ export const update = mutation({
       )
     ),
     scope: v.optional(v.string()),
+    companyId: v.optional(v.id("companies")),
   },
-  handler: async (ctx, { tenantId, fieldId, actorId, label, description, type, required, options, scope }) => {
+  handler: async (ctx, { tenantId, fieldId, actorId, label, description, type, required, options, scope, companyId }) => {
     await requireAdmin(ctx, actorId, tenantId);
     const field = await ctx.db.get(fieldId);
     if (!field || field.tenantId !== tenantId) {
@@ -208,6 +223,7 @@ export const update = mutation({
       }
       return safe;
     })();
+    const companyRef = await validateCompanyScope(ctx, tenantId, companyId ?? undefined);
 
     let key = field.key;
     if (field.label !== normalizedLabel) {
@@ -223,6 +239,7 @@ export const update = mutation({
       required,
       options,
       scope: normalizedScope,
+      companyId: companyRef,
       updatedAt: Date.now(),
     });
   },

convex/migrations.ts

@@ -211,8 +211,7 @@ async function ensureQueue(
 
   const byName = await ctx.db
     .query("queues")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+    .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId).eq("name", data.name))
-    .filter((q) => q.eq(q.field("name"), data.name))
     .first()
   if (byName) {
     if (byName.slug !== slug) {

convex/queues.ts

@@ -67,8 +67,7 @@ async function ensureUniqueSlug(ctx: AnyCtx, tenantId: string, slug: string, exc
 async function ensureUniqueName(ctx: AnyCtx, tenantId: string, name: string, excludeId?: Id<"queues">) {
   const existing = await ctx.db
     .query("queues")
-    .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+    .withIndex("by_tenant_name", (q) => q.eq("tenantId", tenantId).eq("name", name))
-    .filter((q) => q.eq(q.field("name"), name))
     .first();
   if (existing && (!excludeId || existing._id !== excludeId)) {
     throw new ConvexError("Já existe uma fila com este nome");

convex/schema.ts

@@ -184,6 +184,8 @@ export default defineSchema({
     teamId: v.optional(v.id("teams")),
   })
     .index("by_tenant_slug", ["tenantId", "slug"])
+    .index("by_tenant_team", ["tenantId", "teamId"])
+    .index("by_tenant_name", ["tenantId", "name"])
     .index("by_tenant", ["tenantId"]),
 
   teams: defineTable({
@@ -322,6 +324,9 @@ export default defineSchema({
     .index("by_tenant_requester", ["tenantId", "requesterId"]) 
     .index("by_tenant_company", ["tenantId", "companyId"])
     .index("by_tenant_machine", ["tenantId", "machineId"])
+    .index("by_tenant_category", ["tenantId", "categoryId"])
+    .index("by_tenant_subcategory", ["tenantId", "subcategoryId"])
+    .index("by_tenant_sla_policy", ["tenantId", "slaPolicyId"])
     .index("by_tenant", ["tenantId"])
     .index("by_tenant_created", ["tenantId", "createdAt"])
     .index("by_tenant_resolved", ["tenantId", "resolvedAt"])
@@ -480,6 +485,7 @@ export default defineSchema({
     key: v.string(),
     label: v.string(),
     type: v.string(),
+    companyId: v.optional(v.id("companies")),
     description: v.optional(v.string()),
     required: v.boolean(),
     order: v.number(),
@@ -498,6 +504,7 @@ export default defineSchema({
     .index("by_tenant_key", ["tenantId", "key"])
     .index("by_tenant_order", ["tenantId", "order"])
     .index("by_tenant_scope", ["tenantId", "scope"])
+    .index("by_tenant_company", ["tenantId", "companyId"])
     .index("by_tenant", ["tenantId"]),
 
   ticketFormSettings: defineTable({

convex/slas.ts

@@ -126,8 +126,7 @@ export const remove = mutation({
 
     const ticketLinked = await ctx.db
       .query("tickets")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+      .withIndex("by_tenant_sla_policy", (q) => q.eq("tenantId", tenantId).eq("slaPolicyId", policyId))
-      .filter((q) => q.eq(q.field("slaPolicyId"), policyId))
       .first();
     if (ticketLinked) {
       throw new ConvexError("Remova a associação de tickets antes de excluir a política");

convex/teams.ts

@@ -141,8 +141,7 @@ export const remove = mutation({
 
     const queuesLinked = await ctx.db
       .query("queues")
-      .withIndex("by_tenant", (q) => q.eq("tenantId", tenantId))
+      .withIndex("by_tenant_team", (q) => q.eq("tenantId", tenantId).eq("teamId", teamId))
-      .filter((q) => q.eq(q.field("teamId"), teamId))
       .first();
     if (queuesLinked) {
       throw new ConvexError("Remova ou realoque as filas associadas antes de excluir o time");

convex/ticketFormTemplates.ts

@@ -121,6 +121,7 @@ async function cloneFieldsFromTemplate(ctx: MutationCtx, tenantId: string, sourc
       required: field.required,
       options: field.options ?? undefined,
       scope: targetKey,
+      companyId: field.companyId ?? undefined,
       order,
       createdAt: now,
       updatedAt: now,

convex/ticketForms.config.ts

@@ -1,5 +1,7 @@
 "use server";
 
+import type { Id } from "./_generated/dataModel";
+
 export type TicketFormFieldSeed = {
   key: string;
   label: string;
@@ -7,6 +9,7 @@ export type TicketFormFieldSeed = {
   required?: boolean;
   description?: string;
   options?: Array<{ value: string; label: string }>;
+  companyId?: Id<"companies"> | null;
 };
 
 export const TICKET_FORM_CONFIG = [

convex/tickets.ts

@@ -3,8 +3,7 @@ import { mutation, query } from "./_generated/server";
 import { api } from "./_generated/api";
 import type { MutationCtx, QueryCtx } from "./_generated/server";
 import { ConvexError, v } from "convex/values";
-import { Id, type Doc, type DataModel } from "./_generated/dataModel";
+import { Id, type Doc } from "./_generated/dataModel";
-import type { NamedTableInfo, Query as ConvexQuery } from "convex/server";
 
 import { requireAdmin, requireStaff, requireUser } from "./rbac";
 import {
@@ -477,13 +476,15 @@ async function fetchTemplateSummaries(ctx: AnyCtx, tenantId: string): Promise<Te
 async function fetchTicketFieldsByScopes(
   ctx: QueryCtx,
   tenantId: string,
-  scopes: string[]
+  scopes: string[],
+  companyId: Id<"companies"> | null
 ): Promise<TicketFieldScopeMap> {
   const uniqueScopes = Array.from(new Set(scopes.filter((scope) => Boolean(scope))));
   if (uniqueScopes.length === 0) {
     return new Map();
   }
   const scopeSet = new Set(uniqueScopes);
+  const companyIdStr = companyId ? String(companyId) : null;
   const result: TicketFieldScopeMap = new Map();
   const allFields = await ctx.db
     .query("ticketFields")
@@ -495,6 +496,10 @@ async function fetchTicketFieldsByScopes(
     if (!scopeSet.has(scope)) {
       continue;
     }
+    const fieldCompanyId = field.companyId ? String(field.companyId) : null;
+    if (fieldCompanyId && (!companyIdStr || companyIdStr !== fieldCompanyId)) {
+      continue;
+    }
     const current = result.get(scope);
     if (current) {
       current.push(field);
@@ -634,6 +639,7 @@ async function ensureTicketFormDefaultsForTenant(ctx: MutationCtx, tenantId: str
           label: option.label,
         })),
         scope: template.key,
+        companyId: field.companyId ?? undefined,
         order,
         createdAt: now,
         updatedAt: now,
@@ -1319,9 +1325,6 @@ const MAX_FETCH_LIMIT = 1000;
 const FETCH_MULTIPLIER_NO_SEARCH = 3;
 const FETCH_MULTIPLIER_WITH_SEARCH = 5;
 
-type TicketsTableInfo = NamedTableInfo<DataModel, "tickets">;
-type TicketsQueryBuilder = ConvexQuery<TicketsTableInfo>;
-
 function clampTicketLimit(limit: number) {
   if (!Number.isFinite(limit)) return DEFAULT_TICKETS_LIST_LIMIT;
   return Math.max(MIN_TICKETS_LIST_LIMIT, Math.min(MAX_TICKETS_LIST_LIMIT, Math.floor(limit)));
@@ -1371,7 +1374,6 @@ export const list = query({
     const normalizedStatusFilter = args.status ? normalizeStatus(args.status) : null;
     const normalizedPriorityFilter = normalizePriorityFilter(args.priority);
     const prioritySet = normalizedPriorityFilter.length > 0 ? new Set(normalizedPriorityFilter) : null;
-    const primaryPriorityFilter = normalizedPriorityFilter.length === 1 ? normalizedPriorityFilter[0] : null;
     const normalizedChannelFilter = args.channel ? args.channel.toUpperCase() : null;
     const searchTerm = args.search?.trim().toLowerCase() ?? null;
 
@@ -1379,80 +1381,43 @@ export const list = query({
     const requestedLimit = clampTicketLimit(requestedLimitRaw);
     const fetchLimit = computeFetchLimit(requestedLimit, Boolean(searchTerm));
 
-    const applyQueryFilters = (query: TicketsQueryBuilder) => {
-      let working = query;
-      if (normalizedStatusFilter) {
-        working = working.filter((q) => q.eq(q.field("status"), normalizedStatusFilter));
-      }
-      if (primaryPriorityFilter) {
-        working = working.filter((q) => q.eq(q.field("priority"), primaryPriorityFilter));
-      }
-      if (normalizedChannelFilter) {
-        working = working.filter((q) => q.eq(q.field("channel"), normalizedChannelFilter));
-      }
-      if (args.queueId) {
-        working = working.filter((q) => q.eq(q.field("queueId"), args.queueId!));
-      }
-      if (args.assigneeId) {
-        working = working.filter((q) => q.eq(q.field("assigneeId"), args.assigneeId!));
-      }
-      if (args.requesterId) {
-        working = working.filter((q) => q.eq(q.field("requesterId"), args.requesterId!));
-      }
-      return working;
-    };
-
     let base: Doc<"tickets">[] = [];
 
     if (role === "MANAGER") {
-      const baseQuery = applyQueryFilters(
+      const baseQuery = ctx.db
-        ctx.db
+        .query("tickets")
-          .query("tickets")
+        .withIndex("by_tenant_company", (q) => q.eq("tenantId", args.tenantId).eq("companyId", user.companyId!));
-          .withIndex("by_tenant_company", (q) => q.eq("tenantId", args.tenantId).eq("companyId", user.companyId!))
-      );
       base = await baseQuery.order("desc").take(fetchLimit);
     } else if (args.assigneeId) {
-      const baseQuery = applyQueryFilters(
+      const baseQuery = ctx.db
-        ctx.db
+        .query("tickets")
-          .query("tickets")
+        .withIndex("by_tenant_assignee", (q) => q.eq("tenantId", args.tenantId).eq("assigneeId", args.assigneeId!));
-          .withIndex("by_tenant_assignee", (q) => q.eq("tenantId", args.tenantId).eq("assigneeId", args.assigneeId!))
-      );
       base = await baseQuery.order("desc").take(fetchLimit);
     } else if (args.requesterId) {
-      const baseQuery = applyQueryFilters(
+      const baseQuery = ctx.db
-        ctx.db
+        .query("tickets")
-          .query("tickets")
+        .withIndex("by_tenant_requester", (q) => q.eq("tenantId", args.tenantId).eq("requesterId", args.requesterId!));
-          .withIndex("by_tenant_requester", (q) => q.eq("tenantId", args.tenantId).eq("requesterId", args.requesterId!))
-      );
       base = await baseQuery.order("desc").take(fetchLimit);
     } else if (args.queueId) {
-      const baseQuery = applyQueryFilters(
+      const baseQuery = ctx.db
-        ctx.db
+        .query("tickets")
-          .query("tickets")
+        .withIndex("by_tenant_queue", (q) => q.eq("tenantId", args.tenantId).eq("queueId", args.queueId!));
-          .withIndex("by_tenant_queue", (q) => q.eq("tenantId", args.tenantId).eq("queueId", args.queueId!))
-      );
       base = await baseQuery.order("desc").take(fetchLimit);
     } else if (normalizedStatusFilter) {
-      const baseQuery = applyQueryFilters(
+      const baseQuery = ctx.db
-        ctx.db
+        .query("tickets")
-          .query("tickets")
+        .withIndex("by_tenant_status", (q) => q.eq("tenantId", args.tenantId).eq("status", normalizedStatusFilter));
-          .withIndex("by_tenant_status", (q) => q.eq("tenantId", args.tenantId).eq("status", normalizedStatusFilter))
-      );
       base = await baseQuery.order("desc").take(fetchLimit);
     } else if (role === "COLLABORATOR") {
       const viewerEmail = user.email.trim().toLowerCase();
-      const directQuery = applyQueryFilters(
+      const directQuery = ctx.db
-        ctx.db
+        .query("tickets")
-          .query("tickets")
+        .withIndex("by_tenant_requester", (q) => q.eq("tenantId", args.tenantId).eq("requesterId", viewerId));
-          .withIndex("by_tenant_requester", (q) => q.eq("tenantId", args.tenantId).eq("requesterId", viewerId))
-      );
       const directTickets = await directQuery.order("desc").take(fetchLimit);
 
       let combined = directTickets;
       if (directTickets.length < fetchLimit) {
-        const fallbackQuery = applyQueryFilters(
+        const fallbackQuery = ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId));
-          ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId))
-        );
         const fallbackRaw = await fallbackQuery.order("desc").take(fetchLimit);
         const fallbackMatches = fallbackRaw.filter((ticket) => {
           const snapshotEmail = (ticket.requesterSnapshot as { email?: string } | undefined)?.email;
@@ -1463,9 +1428,7 @@ export const list = query({
       }
       base = combined.slice(0, fetchLimit);
     } else {
-      const baseQuery = applyQueryFilters(
+      const baseQuery = ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId));
-        ctx.db.query("tickets").withIndex("by_tenant", (q) => q.eq("tenantId", args.tenantId))
-      );
       base = await baseQuery.order("desc").take(fetchLimit);
     }
 
@@ -2829,7 +2792,7 @@ export const listTicketForms = query({
     const templates = await fetchTemplateSummaries(ctx, tenantId)
 
     const scopes = templates.map((template) => template.key)
-    const fieldsByScope = await fetchTicketFieldsByScopes(ctx, tenantId, scopes)
+    const fieldsByScope = await fetchTicketFieldsByScopes(ctx, tenantId, scopes, viewerCompanyId)
 
     const staffOverride = viewerRole === "ADMIN" || viewerRole === "AGENT"
     const settingsByTemplate = staffOverride

src/components/admin/categories/categories-manager.tsx

@@ -1,6 +1,6 @@
 "use client"
 
-import { useEffect, useMemo, useState } from "react"
+import { useMemo, useState } from "react"
 import { useMutation, useQuery } from "convex/react"
 import { toast } from "sonner"
 import { api } from "@/convex/_generated/api"
@@ -22,8 +22,6 @@ import {
 import { Input } from "@/components/ui/input"
 import { Label } from "@/components/ui/label"
 import { Textarea } from "@/components/ui/textarea"
-import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
-import { cn } from "@/lib/utils"
 
 type DeleteState<T extends "category" | "subcategory"> =
   | { type: T; targetId: string; reason: string }
@@ -38,7 +36,6 @@ export function CategoriesManager() {
   const [subcategoryDraft, setSubcategoryDraft] = useState("")
   const [subcategoryList, setSubcategoryList] = useState<string[]>([])
   const [deleteState, setDeleteState] = useState<DeleteState<"category" | "subcategory">>(null)
-  const [slaCategory, setSlaCategory] = useState<TicketCategory | null>(null)
   const createCategory = useMutation(api.categories.createCategory)
   const deleteCategory = useMutation(api.categories.deleteCategory)
   const updateCategory = useMutation(api.categories.updateCategory)
@@ -315,7 +312,6 @@ export function CategoriesManager() {
               onDeleteSubcategory={(subcategoryId) =>
                 setDeleteState({ type: "subcategory", targetId: subcategoryId, reason: "" })
               }
-              onConfigureSla={() => setSlaCategory(category)}
               disabled={isDisabled}
             />
           ))
@@ -378,12 +374,6 @@ export function CategoriesManager() {
           </DialogFooter>
         </DialogContent>
       </Dialog>
-      <CategorySlaDrawer
-        category={slaCategory}
-        tenantId={tenantId}
-        viewerId={viewerId}
-        onClose={() => setSlaCategory(null)}
-      />
     </div>
   )
 }
@@ -396,7 +386,6 @@ interface CategoryItemProps {
   onCreateSubcategory: (categoryId: string, payload: { name: string }) => Promise<void>
   onUpdateSubcategory: (subcategory: TicketSubcategory, name: string) => Promise<void>
   onDeleteSubcategory: (subcategoryId: string) => void
-  onConfigureSla: () => void
 }
 
 function CategoryItem({
@@ -407,7 +396,6 @@ function CategoryItem({
   onCreateSubcategory,
   onUpdateSubcategory,
   onDeleteSubcategory,
-  onConfigureSla,
 }: CategoryItemProps) {
   const [isEditing, setIsEditing] = useState(false)
   const [name, setName] = useState(category.name)
@@ -461,9 +449,6 @@ function CategoryItem({
             </div>
           ) : (
             <div className="flex items-center gap-2">
-              <Button size="sm" variant="secondary" onClick={onConfigureSla} disabled={disabled}>
-                Configurar SLA
-              </Button>
               <Button size="sm" variant="outline" onClick={() => setIsEditing(true)} disabled={disabled}>
                 Editar
               </Button>
@@ -579,349 +564,3 @@ type RuleFormState = {
   alertThreshold: number
   pauseStatuses: string[]
 }
-
-const PRIORITY_ROWS = [
-  { value: "URGENT", label: "Crítico" },
-  { value: "HIGH", label: "Alta" },
-  { value: "MEDIUM", label: "Média" },
-  { value: "LOW", label: "Baixa" },
-  { value: "DEFAULT", label: "Sem prioridade" },
-] as const
-
-const TIME_UNITS: Array<{ value: RuleFormState["responseUnit"]; label: string; factor: number }> = [
-  { value: "minutes", label: "Minutos", factor: 1 },
-  { value: "hours", label: "Horas", factor: 60 },
-  { value: "days", label: "Dias", factor: 1440 },
-]
-
-const MODE_OPTIONS: Array<{ value: RuleFormState["responseMode"]; label: string }> = [
-  { value: "calendar", label: "Horas corridas" },
-  { value: "business", label: "Horas úteis" },
-]
-
-const PAUSE_STATUS_OPTIONS = [
-  { value: "PENDING", label: "Pendente" },
-  { value: "AWAITING_ATTENDANCE", label: "Em atendimento" },
-  { value: "PAUSED", label: "Pausado" },
-] as const
-
-const DEFAULT_RULE_STATE: RuleFormState = {
-  responseValue: "",
-  responseUnit: "hours",
-  responseMode: "calendar",
-  solutionValue: "",
-  solutionUnit: "hours",
-  solutionMode: "calendar",
-  alertThreshold: 80,
-  pauseStatuses: ["PAUSED"],
-}
-
-type CategorySlaDrawerProps = {
-  category: TicketCategory | null
-  tenantId: string
-  viewerId: Id<"users"> | null
-  onClose: () => void
-}
-
-function CategorySlaDrawer({ category, tenantId, viewerId, onClose }: CategorySlaDrawerProps) {
-  const [rules, setRules] = useState<Record<string, RuleFormState>>(() => buildDefaultRuleState())
-  const [saving, setSaving] = useState(false)
-  const drawerOpen = Boolean(category)
-
-  const canLoad = Boolean(category && viewerId)
-  const existing = useQuery(
-    api.categorySlas.get,
-    canLoad
-      ? {
-          tenantId,
-          viewerId: viewerId as Id<"users">,
-          categoryId: category!.id as Id<"ticketCategories">,
-        }
-      : "skip"
-  ) as { rules: Array<{ priority: string; responseTargetMinutes: number | null; responseMode?: string | null; solutionTargetMinutes: number | null; solutionMode?: string | null; alertThreshold?: number | null; pauseStatuses?: string[] | null }> } | undefined
-
-  const saveSla = useMutation(api.categorySlas.save)
-
-  useEffect(() => {
-    if (!existing?.rules) {
-      setRules(buildDefaultRuleState())
-      return
-    }
-    const next = buildDefaultRuleState()
-    for (const rule of existing.rules) {
-      const priority = rule.priority?.toUpperCase() ?? "DEFAULT"
-      next[priority] = convertRuleToForm(rule)
-    }
-    setRules(next)
-  }, [existing, category?.id])
-
-  const handleChange = (priority: string, patch: Partial<RuleFormState>) => {
-    setRules((current) => ({
-      ...current,
-      [priority]: {
-        ...current[priority],
-        ...patch,
-      },
-    }))
-  }
-
-  const togglePause = (priority: string, status: string) => {
-    setRules((current) => {
-      const selected = new Set(current[priority].pauseStatuses)
-      if (selected.has(status)) {
-        selected.delete(status)
-      } else {
-        selected.add(status)
-      }
-      if (selected.size === 0) {
-        selected.add("PAUSED")
-      }
-      return {
-        ...current,
-        [priority]: {
-          ...current[priority],
-          pauseStatuses: Array.from(selected),
-        },
-      }
-    })
-  }
-
-  const handleSave = async () => {
-    if (!category || !viewerId) return
-    setSaving(true)
-    toast.loading("Salvando SLA...", { id: "category-sla" })
-    try {
-      const payload = PRIORITY_ROWS.map((row) => {
-        const form = rules[row.value]
-        return {
-          priority: row.value,
-          responseTargetMinutes: convertToMinutes(form.responseValue, form.responseUnit),
-          responseMode: form.responseMode,
-          solutionTargetMinutes: convertToMinutes(form.solutionValue, form.solutionUnit),
-          solutionMode: form.solutionMode,
-          alertThreshold: Math.min(Math.max(form.alertThreshold, 5), 95) / 100,
-          pauseStatuses: form.pauseStatuses,
-        }
-      })
-      await saveSla({
-        tenantId,
-        actorId: viewerId,
-        categoryId: category.id as Id<"ticketCategories">,
-        rules: payload,
-      })
-      toast.success("SLA atualizado", { id: "category-sla" })
-      onClose()
-    } catch (error) {
-      console.error(error)
-      toast.error("Não foi possível salvar as regras de SLA.", { id: "category-sla" })
-    } finally {
-      setSaving(false)
-    }
-  }
-
-  return (
-    <Dialog
-      open={drawerOpen}
-      onOpenChange={(open) => {
-        if (!open) {
-          onClose()
-        }
-      }}
-    >
-      <DialogContent className="max-w-4xl overflow-y-auto">
-        <DialogHeader>
-          <DialogTitle>Configurar SLA — {category?.name ?? ""}</DialogTitle>
-          <DialogDescription>
-            Defina metas de resposta e resolução para cada prioridade. Os prazos em horas úteis consideram apenas
-            segunda a sexta, das 8h às 18h.
-          </DialogDescription>
-        </DialogHeader>
-        <div className="space-y-4 py-2">
-          {PRIORITY_ROWS.map((row) => {
-            const form = rules[row.value]
-            return (
-              <div key={row.value} className="space-y-3 rounded-2xl border border-slate-200 bg-white/80 p-4 shadow-sm">
-                <div className="flex flex-wrap items-center justify-between gap-2">
-                  <div>
-                    <p className="text-sm font-semibold text-neutral-900">{row.label}</p>
-                    <p className="text-xs text-neutral-500">
-                      {row.value === "DEFAULT" ? "Aplicado quando o ticket não tem prioridade definida." : "Aplica-se aos tickets desta prioridade."}
-                    </p>
-                  </div>
-                </div>
-                <div className="grid gap-4 md:grid-cols-2">
-                  <SlaInputGroup
-                    title="Tempo de resposta"
-                    amount={form.responseValue}
-                    unit={form.responseUnit}
-                    mode={form.responseMode}
-                    onAmountChange={(value) => handleChange(row.value, { responseValue: value })}
-                    onUnitChange={(value) => handleChange(row.value, { responseUnit: value as RuleFormState["responseUnit"] })}
-                    onModeChange={(value) => handleChange(row.value, { responseMode: value as RuleFormState["responseMode"] })}
-                  />
-                  <SlaInputGroup
-                    title="Tempo de solução"
-                    amount={form.solutionValue}
-                    unit={form.solutionUnit}
-                    mode={form.solutionMode}
-                    onAmountChange={(value) => handleChange(row.value, { solutionValue: value })}
-                    onUnitChange={(value) => handleChange(row.value, { solutionUnit: value as RuleFormState["solutionUnit"] })}
-                    onModeChange={(value) => handleChange(row.value, { solutionMode: value as RuleFormState["solutionMode"] })}
-                  />
-                </div>
-                <div className="grid gap-4 md:grid-cols-2">
-                  <div>
-                    <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Alertar quando</p>
-                    <div className="mt-2 flex items-center gap-2">
-                      <Input
-                        type="number"
-                        min={10}
-                        max={95}
-                        step={5}
-                        value={form.alertThreshold}
-                        onChange={(event) => handleChange(row.value, { alertThreshold: Number(event.target.value) || 0 })}
-                      />
-                      <span className="text-xs text-neutral-500">% do tempo for consumido.</span>
-                    </div>
-                  </div>
-                  <div>
-                    <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Estados que pausam</p>
-                    <div className="mt-2 flex flex-wrap gap-2">
-                      {PAUSE_STATUS_OPTIONS.map((option) => {
-                        const selected = form.pauseStatuses.includes(option.value)
-                        return (
-                          <button
-                            key={option.value}
-                            type="button"
-                            onClick={() => togglePause(row.value, option.value)}
-                            className={cn(
-                              "rounded-full border px-3 py-1 text-xs font-semibold transition",
-                              selected ? "border-primary bg-primary text-primary-foreground" : "border-slate-200 bg-white text-neutral-600"
-                            )}
-                          >
-                            {option.label}
-                          </button>
-                        )
-                      })}
-                    </div>
-                  </div>
-                </div>
-              </div>
-            )
-          })}
-        </div>
-        <DialogFooter className="gap-2">
-          <Button variant="outline" onClick={onClose}>
-            Cancelar
-          </Button>
-          <Button onClick={handleSave} disabled={saving || !viewerId}>
-            {saving ? "Salvando..." : "Salvar"}
-          </Button>
-        </DialogFooter>
-      </DialogContent>
-    </Dialog>
-  )
-}
-
-function buildDefaultRuleState() {
-  return PRIORITY_ROWS.reduce<Record<string, RuleFormState>>((acc, row) => {
-    acc[row.value] = { ...DEFAULT_RULE_STATE }
-    return acc
-  }, {})
-}
-
-function convertRuleToForm(rule: {
-  priority: string
-  responseTargetMinutes: number | null
-  responseMode?: string | null
-  solutionTargetMinutes: number | null
-  solutionMode?: string | null
-  alertThreshold?: number | null
-  pauseStatuses?: string[] | null
-}): RuleFormState {
-  const response = minutesToForm(rule.responseTargetMinutes)
-  const solution = minutesToForm(rule.solutionTargetMinutes)
-  return {
-    responseValue: response.amount,
-    responseUnit: response.unit,
-    responseMode: (rule.responseMode ?? "calendar") as RuleFormState["responseMode"],
-    solutionValue: solution.amount,
-    solutionUnit: solution.unit,
-    solutionMode: (rule.solutionMode ?? "calendar") as RuleFormState["solutionMode"],
-    alertThreshold: Math.round(((rule.alertThreshold ?? 0.8) * 100)),
-    pauseStatuses: rule.pauseStatuses && rule.pauseStatuses.length > 0 ? rule.pauseStatuses : ["PAUSED"],
-  }
-}
-
-function minutesToForm(input?: number | null) {
-  if (!input || input <= 0) {
-    return { amount: "", unit: "hours" as RuleFormState["responseUnit"] }
-  }
-  for (const option of [...TIME_UNITS].reverse()) {
-    if (input % option.factor === 0) {
-      return { amount: String(Math.round(input / option.factor)), unit: option.value }
-    }
-  }
-  return { amount: String(input), unit: "minutes" as RuleFormState["responseUnit"] }
-}
-
-function convertToMinutes(value: string, unit: RuleFormState["responseUnit"]) {
-  const numeric = Number(value)
-  if (!Number.isFinite(numeric) || numeric <= 0) {
-    return undefined
-  }
-  const factor = TIME_UNITS.find((item) => item.value === unit)?.factor ?? 1
-  return Math.round(numeric * factor)
-}
-
-type SlaInputGroupProps = {
-  title: string
-  amount: string
-  unit: RuleFormState["responseUnit"]
-  mode: RuleFormState["responseMode"]
-  onAmountChange: (value: string) => void
-  onUnitChange: (value: string) => void
-  onModeChange: (value: string) => void
-}
-
-function SlaInputGroup({ title, amount, unit, mode, onAmountChange, onUnitChange, onModeChange }: SlaInputGroupProps) {
-  return (
-    <div className="space-y-2 rounded-xl border border-slate-200 bg-white px-3 py-3">
-      <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">{title}</p>
-      <div className="flex flex-col gap-2 md:flex-row">
-        <Input
-          type="number"
-          min={0}
-          step={1}
-          value={amount}
-          onChange={(event) => onAmountChange(event.target.value)}
-          placeholder="0"
-        />
-        <Select value={unit} onValueChange={onUnitChange}>
-          <SelectTrigger>
-            <SelectValue placeholder="Unidade" />
-          </SelectTrigger>
-          <SelectContent>
-            {TIME_UNITS.map((option) => (
-              <SelectItem key={option.value} value={option.value}>
-                {option.label}
-              </SelectItem>
-            ))}
-          </SelectContent>
-        </Select>
-      </div>
-      <Select value={mode} onValueChange={onModeChange}>
-        <SelectTrigger>
-          <SelectValue placeholder="Tipo de contagem" />
-        </SelectTrigger>
-        <SelectContent>
-          {MODE_OPTIONS.map((option) => (
-            <SelectItem key={option.value} value={option.value}>
-              {option.label}
-            </SelectItem>
-          ))}
-        </SelectContent>
-      </Select>
-    </div>
-  )
-}

src/components/admin/devices/admin-devices-overview.tsx

@@ -42,7 +42,7 @@ import {
 
 import { api } from "@/convex/_generated/api"
 import { Badge } from "@/components/ui/badge"
-import { Button, buttonVariants } from "@/components/ui/button"
+import { Button } from "@/components/ui/button"
 import { Input } from "@/components/ui/input"
 import { Textarea } from "@/components/ui/textarea"
 import { Spinner } from "@/components/ui/spinner"
@@ -468,67 +468,6 @@ export function normalizeDeviceRemoteAccessList(raw: unknown): DeviceRemoteAcces
   return entries
 }
 
-const REMOTE_ACCESS_METADATA_IGNORED_KEYS = new Set([
-  "provider",
-  "tool",
-  "vendor",
-  "name",
-  "identifier",
-  "code",
-  "id",
-  "accessId",
-  "username",
-  "user",
-  "login",
-  "email",
-  "account",
-  "password",
-  "pass",
-  "secret",
-  "pin",
-  "url",
-  "link",
-  "remoteUrl",
-  "console",
-  "viewer",
-  "notes",
-  "note",
-  "description",
-  "obs",
-  "lastVerifiedAt",
-  "verifiedAt",
-  "checkedAt",
-  "updatedAt",
-])
-
-function extractRemoteAccessMetadataEntries(metadata: Record<string, unknown> | null | undefined) {
-  if (!metadata) return [] as Array<[string, unknown]>
-  return Object.entries(metadata).filter(([key, value]) => {
-    if (REMOTE_ACCESS_METADATA_IGNORED_KEYS.has(key)) return false
-    if (value === null || value === undefined) return false
-    if (typeof value === "string" && value.trim().length === 0) return false
-    return true
-  })
-}
-
-function formatRemoteAccessMetadataKey(key: string) {
-  return key
-    .replace(/[_.-]+/g, " ")
-    .replace(/\b\w/g, (char) => char.toUpperCase())
-}
-
-function formatRemoteAccessMetadataValue(value: unknown): string {
-  if (value === null || value === undefined) return ""
-  if (typeof value === "string") return value
-  if (typeof value === "number" || typeof value === "boolean") return String(value)
-  if (value instanceof Date) return formatAbsoluteDateTime(value)
-  try {
-    return JSON.stringify(value)
-  } catch {
-    return String(value)
-  }
-}
-
 function readText(record: Record<string, unknown>, ...keys: string[]): string | undefined {
   const stringValue = readString(record, ...keys)
   if (stringValue) return stringValue
@@ -3029,7 +2968,7 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
   const [deleteDialog, setDeleteDialog] = useState(false)
   const [deleting, setDeleting] = useState(false)
   const [accessDialog, setAccessDialog] = useState(false)
-  const [accessEmail, setAccessEmail] = useState<string>(primaryLinkedUser?.email ?? "")
+  const [accessEmail, setAccessEmail] = useState<string>("")
   const [accessName, setAccessName] = useState<string>(primaryLinkedUser?.name ?? "")
   const [accessRole, setAccessRole] = useState<"collaborator" | "manager">(personaRole === "manager" ? "manager" : "collaborator")
   const [savingAccess, setSavingAccess] = useState(false)
@@ -3091,10 +3030,13 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
 
   // removed copy/export inventory JSON buttons as requested
   useEffect(() => {
-    setAccessEmail(primaryLinkedUser?.email ?? "")
+    setAccessEmail("")
+  }, [device?.id])
+
+  useEffect(() => {
     setAccessName(primaryLinkedUser?.name ?? "")
     setAccessRole(personaRole === "manager" ? "manager" : "collaborator")
-  }, [device?.id, primaryLinkedUser?.email, primaryLinkedUser?.name, personaRole])
+  }, [device?.id, primaryLinkedUser?.name, personaRole])
 
   useEffect(() => {
     setIsActiveLocal(device?.isActive ?? true)
@@ -3711,10 +3653,55 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
                   <InfoChip key={chip.key} label={chip.label} value={chip.value} icon={chip.icon} tone={chip.tone} />
                 ))}
               </div>
+
+              <div className="rounded-2xl border border-slate-200 bg-white/80 px-4 py-4 shadow-sm">
+                <div className="flex flex-wrap items-center justify-between gap-3">
+                  <p className="text-xs font-semibold uppercase tracking-wide text-slate-500">Controles do dispositivo</p>
+                  {device.registeredBy ? (
+                    <span className="text-xs font-medium text-slate-500">
+                      Registrada via <span className="text-slate-800">{device.registeredBy}</span>
+                    </span>
+                  ) : null}
+                </div>
+                <div className="mt-3 flex flex-wrap gap-2">
+                  <Button size="sm" variant="outline" className="gap-2 border-dashed" onClick={() => { setAccessDialog(true) }}>
+                    <ShieldCheck className="size-4" />
+                    Ajustar acesso
+                  </Button>
+                  {!isManualMobile ? (
+                    <>
+                      <Button
+                        size="sm"
+                        variant="outline"
+                        className="gap-2 border-dashed border-amber-300 text-amber-700 hover:border-amber-400 hover:text-amber-800"
+                        onClick={handleResetAgent}
+                        disabled={isResettingAgent}
+                      >
+                        <RefreshCcw className={cn("size-4", isResettingAgent && "animate-spin")} />
+                        {isResettingAgent ? "Resetando agente..." : "Resetar agente"}
+                      </Button>
+                      <Button
+                        size="sm"
+                        variant={isActiveLocal ? "outline" : "default"}
+                        className={cn(
+                          "gap-2 border-dashed",
+                          !isActiveLocal && "bg-emerald-600 text-white hover:bg-emerald-600/90"
+                        )}
+                        onClick={handleToggleActive}
+                        disabled={togglingActive}
+                      >
+                        {isActiveLocal ? <Power className="size-4" /> : <PlayCircle className="size-4" />}
+                        {isActiveLocal ? (togglingActive ? "Desativando..." : "Desativar") : togglingActive ? "Reativando..." : "Reativar"}
+                      </Button>
+                    </>
+                  ) : null}
+                </div>
+              </div>
+
               {/* Campos personalizados (posicionado logo após métricas) */}
-              <div className="space-y-3">
+              <div className="space-y-3 border-t border-slate-100 pt-5">
                 <div className="flex flex-wrap items-start justify-between gap-3">
-                <div className="flex flex-col gap-1">
+                  <div className="flex flex-col gap-1">
                     <div className="flex items-center gap-2">
                       <h4 className="text-sm font-semibold text-neutral-900">Campos personalizados</h4>
                       <Badge variant="outline" className="rounded-full px-2.5 py-0.5 text-[11px] font-semibold">
@@ -3816,50 +3803,7 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
                 ) : null}
               </div>
 
-              <div className="flex flex-wrap gap-2">
+              <div className="space-y-3 border-t border-slate-100 pt-5">
-                <Button size="sm" variant="outline" className="gap-2 border-dashed" onClick={() => { setAccessDialog(true) }}>
-                  <ShieldCheck className="size-4" />
-                  Ajustar acesso
-                </Button>
-                {!isManualMobile ? (
-                  <>
-                    <Button
-                      size="sm"
-                      variant="outline"
-                      className="gap-2 border-dashed border-amber-300 text-amber-700 hover:border-amber-400 hover:text-amber-800"
-                      onClick={handleResetAgent}
-                      disabled={isResettingAgent}
-                    >
-                      <RefreshCcw className={cn("size-4", isResettingAgent && "animate-spin")} />
-                      {isResettingAgent ? "Resetando agente..." : "Resetar agente"}
-                    </Button>
-                    <Button
-                      size="sm"
-                      variant={isActiveLocal ? "outline" : "default"}
-                      className={cn(
-                        "gap-2 border-dashed",
-                        !isActiveLocal && "bg-emerald-600 text-white hover:bg-emerald-600/90"
-                      )}
-                      onClick={handleToggleActive}
-                      disabled={togglingActive}
-                    >
-                      {isActiveLocal ? <Power className="size-4" /> : <PlayCircle className="size-4" />}
-                      {isActiveLocal ? (togglingActive ? "Desativando..." : "Desativar") : togglingActive ? "Reativando..." : "Reativar"}
-                    </Button>
-                  </>
-                ) : null}
-                {device.registeredBy ? (
-                  <span
-                    className={cn(
-                      buttonVariants({ variant: "outline", size: "sm" }),
-                      "gap-2 border-dashed border-slate-200 bg-background cursor-default select-text text-neutral-700 hover:bg-background hover:text-neutral-700 focus-visible:outline-none"
-                    )}
-                  >
-                    Registrada via {device.registeredBy}
-                  </span>
-                ) : null}
-              </div>
-              <div className="space-y-2">
                 <div className="flex flex-wrap items-center justify-between gap-2">
                   <div className="flex flex-wrap items-center gap-2">
                     <h4 className="text-sm font-semibold">Acesso remoto</h4>
@@ -3889,7 +3833,6 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
                 {hasRemoteAccess ? (
                   <div className="space-y-3">
                     {remoteAccessEntries.map((entry) => {
-                      const metadataEntries = extractRemoteAccessMetadataEntries(entry.metadata)
                       const lastVerifiedDate =
                         entry.lastVerifiedAt && Number.isFinite(entry.lastVerifiedAt)
                           ? new Date(entry.lastVerifiedAt)
@@ -3977,12 +3920,12 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
                               ) : null}
                               {isRustDesk && (entry.identifier || entry.password) ? (
                                 <Button
-                                  variant="secondary"
+                                  variant="outline"
                                   size="sm"
-                                  className="mt-1 inline-flex items-center gap-2 bg-white/80 text-slate-800 hover:bg-white"
+                                  className="mt-1 inline-flex items-center gap-2 border-[#00d6eb]/60 bg-white text-slate-800 shadow-sm transition-colors hover:border-[#00d6eb] hover:bg-[#00e8ff]/10 hover:text-slate-900 focus-visible:border-[#00d6eb] focus-visible:ring-[#00e8ff]/30"
                                   onClick={() => handleRustDeskConnect(entry)}
                                 >
-                                  <MonitorSmartphone className="size-4" /> Conectar via RustDesk
+                                  <MonitorSmartphone className="size-4 text-[#009bb1]" /> Conectar via RustDesk
                                 </Button>
                               ) : null}
                               {entry.notes ? (
@@ -4020,21 +3963,6 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
                               </div>
                             ) : null}
                           </div>
-                          {metadataEntries.length ? (
-                            <details className="mt-3 rounded-lg border border-slate-200 bg-white/70 px-3 py-2 text-[11px] text-slate-600">
-                              <summary className="cursor-pointer font-semibold text-slate-700 outline-none transition-colors hover:text-slate-900">
-                                Metadados adicionais
-                              </summary>
-                              <div className="mt-2 grid gap-2 sm:grid-cols-2">
-                                {metadataEntries.map(([key, value]) => (
-                                  <div key={`${entry.clientId}-${key}`} className="flex items-center justify-between gap-3 rounded-md border border-slate-200 bg-white px-2 py-1 shadow-sm">
-                                    <span className="font-semibold text-slate-700">{formatRemoteAccessMetadataKey(key)}</span>
-                                    <span className="truncate text-right text-slate-600">{formatRemoteAccessMetadataValue(value)}</span>
-                                  </div>
-                                ))}
-                              </div>
-                            </details>
-                          ) : null}
                         </div>
                       )
                     })}
@@ -4047,7 +3975,7 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
               </div>
             </section>
 
-            <section className="space-y-2">
+            <section className="space-y-3 border-t border-slate-100 pt-6">
               <h4 className="text-sm font-semibold">Usuários vinculados</h4>
               <div className="space-y-2">
                 {primaryLinkedUser?.email ? (
@@ -4339,7 +4267,7 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
             </Dialog>
 
             {!isManualMobile ? (
-              <section className="space-y-2">
+              <section className="space-y-3 border-t border-slate-100 pt-6">
                 <h4 className="text-sm font-semibold">Sincronização</h4>
                 <div className="grid gap-2 text-sm text-muted-foreground">
                   <div className="flex justify-between gap-4">
@@ -4377,7 +4305,7 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
             ) : null}
 
             {!isManualMobile ? (
-              <section className="space-y-2">
+              <section className="space-y-3 border-t border-slate-100 pt-6">
                 <div className="flex flex-wrap items-center gap-2">
                   <h4 className="text-sm font-semibold">Métricas recentes</h4>
                   {lastUpdateRelative ? (
@@ -4391,7 +4319,7 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
             ) : null}
 
             {!isManualMobile && (hardware || network || (labels && labels.length > 0)) ? (
-              <section className="space-y-3">
+              <section className="space-y-4 border-t border-slate-100 pt-6">
                 <div>
                   <h4 className="text-sm font-semibold">Inventário</h4>
                   <p className="text-xs text-muted-foreground">
@@ -4500,7 +4428,7 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
 
             {/* Discos (agente) */}
             {disks.length > 0 ? (
-              <section className="space-y-2">
+              <section className="space-y-3 border-t border-slate-100 pt-6">
                 <h4 className="text-sm font-semibold">Discos e partições</h4>
                 <div className="rounded-md border border-slate-200 bg-slate-50/60">
                   <Table>
@@ -4531,7 +4459,7 @@ export function DeviceDetails({ device }: DeviceDetailsProps) {
 
             {/* Inventário estendido por SO */}
             {extended ? (
-              <section className="space-y-3">
+              <section className="space-y-4 border-t border-slate-100 pt-6">
                 <div>
                   <h4 className="text-sm font-semibold">Inventário estendido</h4>
                   <p className="text-xs text-muted-foreground">Dados ricos coletados pelo agente, variam por sistema operacional.</p>

src/components/admin/fields/fields-manager.tsx

@@ -17,6 +17,7 @@ import { Checkbox } from "@/components/ui/checkbox"
 import { Badge } from "@/components/ui/badge"
 import { Skeleton } from "@/components/ui/skeleton"
 import { Dialog, DialogContent, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
+import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
 
 type FieldOption = { value: string; label: string }
 
@@ -30,6 +31,7 @@ type Field = {
   options: FieldOption[]
   order: number
   scope: string
+  companyId: string | null
 }
 
 const TYPE_LABELS: Record<Field["type"], string> = {
@@ -54,6 +56,11 @@ export function FieldsManager() {
     convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
   ) as Array<{ id: string; key: string; label: string }> | undefined
 
+  const companies = useQuery(
+    api.companies.list,
+    convexUserId ? { tenantId, viewerId: convexUserId as Id<"users"> } : "skip"
+  ) as Array<{ id: string; name: string; slug?: string }> | undefined
+
   const scopeOptions = useMemo(
     () => [
       { value: "all", label: "Todos os formulários" },
@@ -62,6 +69,28 @@ export function FieldsManager() {
     [templates]
   )
 
+  const companyOptions = useMemo<SearchableComboboxOption[]>(() => {
+    if (!companies) return []
+    return companies
+      .map((company) => ({
+        value: company.id,
+        label: company.name,
+        description: company.slug ?? undefined,
+        keywords: company.slug ? [company.slug] : [],
+      }))
+      .sort((a, b) => a.label.localeCompare(b.label, "pt-BR"))
+  }, [companies])
+
+  const companyLabelById = useMemo(() => {
+    const map = new Map<string, string>()
+    companyOptions.forEach((option) => map.set(option.value, option.label))
+    return map
+  }, [companyOptions])
+
+  const companyComboboxOptions = useMemo<SearchableComboboxOption[]>(() => {
+    return [{ value: "all", label: "Todas as empresas" }, ...companyOptions]
+  }, [companyOptions])
+
   const templateLabelByKey = useMemo(() => {
     const map = new Map<string, string>()
     templates?.forEach((tpl) => map.set(tpl.key, tpl.label))
@@ -79,9 +108,11 @@ export function FieldsManager() {
   const [required, setRequired] = useState(false)
   const [options, setOptions] = useState<FieldOption[]>([])
   const [scopeSelection, setScopeSelection] = useState<string>("all")
+  const [companySelection, setCompanySelection] = useState<string>("all")
   const [saving, setSaving] = useState(false)
   const [editingField, setEditingField] = useState<Field | null>(null)
   const [editingScope, setEditingScope] = useState<string>("all")
+  const [editingCompanySelection, setEditingCompanySelection] = useState<string>("all")
 
   const totals = useMemo(() => {
     if (!fields) return { total: 0, required: 0, select: 0 }
@@ -99,6 +130,8 @@ export function FieldsManager() {
     setRequired(false)
     setOptions([])
     setScopeSelection("all")
+    setCompanySelection("all")
+    setEditingCompanySelection("all")
   }
 
   const normalizeOptions = (source: FieldOption[]) =>
@@ -121,6 +154,7 @@ export function FieldsManager() {
     }
     const preparedOptions = type === "select" ? normalizeOptions(options) : undefined
     const scopeValue = scopeSelection === "all" ? undefined : scopeSelection
+    const companyIdValue = companySelection === "all" ? undefined : (companySelection as Id<"companies">)
     setSaving(true)
     toast.loading("Criando campo...", { id: "field" })
     try {
@@ -133,6 +167,7 @@ export function FieldsManager() {
         required,
         options: preparedOptions,
         scope: scopeValue,
+        companyId: companyIdValue,
       })
       toast.success("Campo criado", { id: "field" })
       resetForm()
@@ -173,6 +208,7 @@ export function FieldsManager() {
     setRequired(field.required)
     setOptions(field.options)
     setEditingScope(field.scope ?? "all")
+    setEditingCompanySelection(field.companyId ?? "all")
   }
 
   const handleUpdate = async () => {
@@ -187,6 +223,7 @@ export function FieldsManager() {
     }
     const preparedOptions = type === "select" ? normalizeOptions(options) : undefined
     const scopeValue = editingScope === "all" ? undefined : editingScope
+    const companyIdValue = editingCompanySelection === "all" ? undefined : (editingCompanySelection as Id<"companies">)
     setSaving(true)
     toast.loading("Atualizando campo...", { id: "field-edit" })
     try {
@@ -200,6 +237,7 @@ export function FieldsManager() {
         required,
         options: preparedOptions,
         scope: scopeValue,
+        companyId: companyIdValue,
       })
       toast.success("Campo atualizado", { id: "field-edit" })
       setEditingField(null)
@@ -347,6 +385,25 @@ export function FieldsManager() {
                   </SelectContent>
                 </Select>
               </div>
+              <div className="space-y-2">
+                <Label>Empresa (opcional)</Label>
+                <SearchableCombobox
+                  value={companySelection}
+                  onValueChange={(value) => setCompanySelection(value ?? "all")}
+                  options={companyComboboxOptions}
+                  placeholder="Todas as empresas"
+                  renderValue={(option) =>
+                    option ? (
+                      <span className="truncate">{option.label}</span>
+                    ) : (
+                      <span className="text-muted-foreground">Todas as empresas</span>
+                    )
+                  }
+                />
+                <p className="text-xs text-neutral-500">
+                  Selecione uma empresa para tornar este campo exclusivo dela. Sem seleção, o campo aparecerá em todos os tickets.
+                </p>
+              </div>
             </div>
             <div className="space-y-4">
               <div className="space-y-2">
@@ -443,9 +500,14 @@ export function FieldsManager() {
                       ) : null}
                     </div>
                     <CardDescription className="text-neutral-600">Identificador: {field.key}</CardDescription>
-                    <Badge variant="secondary" className="rounded-full bg-slate-100 px-2.5 py-0.5 text-xs font-semibold text-neutral-700">
+                    <div className="flex flex-wrap gap-2">
-                      {scopeLabel}
+                      <Badge variant="secondary" className="rounded-full bg-slate-100 px-2.5 py-0.5 text-xs font-semibold text-neutral-700">
-                    </Badge>
+                        {scopeLabel}
+                      </Badge>
+                      <Badge variant="secondary" className="rounded-full bg-slate-100 px-2.5 py-0.5 text-xs font-semibold text-neutral-700">
+                        {field.companyId ? `Empresa: ${companyLabelById.get(field.companyId) ?? "Específica"}` : "Todas as empresas"}
+                      </Badge>
+                    </div>
                     {field.description ? (
                       <p className="text-sm text-neutral-600">{field.description}</p>
                     ) : null}
@@ -554,6 +616,25 @@ export function FieldsManager() {
                   </SelectContent>
                 </Select>
               </div>
+              <div className="space-y-2">
+                <Label>Empresa (opcional)</Label>
+                <SearchableCombobox
+                  value={editingCompanySelection}
+                  onValueChange={(value) => setEditingCompanySelection(value ?? "all")}
+                  options={companyComboboxOptions}
+                  placeholder="Todas as empresas"
+                  renderValue={(option) =>
+                    option ? (
+                      <span className="truncate">{option.label}</span>
+                    ) : (
+                      <span className="text-muted-foreground">Todas as empresas</span>
+                    )
+                  }
+                />
+                <p className="text-xs text-neutral-500">
+                  Defina uma empresa para restringir este campo apenas aos tickets dela.
+                </p>
+              </div>
             </div>
             <div className="space-y-4">
               <div className="space-y-2">

src/components/admin/slas/category-sla-drawer.tsx

@@ -0,0 +1,400 @@
+"use client"
+
+import { useEffect, useState } from "react"
+import { useMutation, useQuery } from "convex/react"
+import { toast } from "sonner"
+
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import type { TicketCategory } from "@/lib/schemas/category"
+import { cn } from "@/lib/utils"
+import { Button } from "@/components/ui/button"
+import {
+  Dialog,
+  DialogContent,
+  DialogDescription,
+  DialogFooter,
+  DialogHeader,
+  DialogTitle,
+} from "@/components/ui/dialog"
+import { Input } from "@/components/ui/input"
+import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
+
+const PRIORITY_ROWS = [
+  { value: "URGENT", label: "Crítico" },
+  { value: "HIGH", label: "Alta" },
+  { value: "MEDIUM", label: "Média" },
+  { value: "LOW", label: "Baixa" },
+  { value: "DEFAULT", label: "Sem prioridade" },
+] as const
+
+const TIME_UNITS: Array<{ value: RuleFormState["responseUnit"]; label: string; factor: number }> = [
+  { value: "minutes", label: "Minutos", factor: 1 },
+  { value: "hours", label: "Horas", factor: 60 },
+  { value: "days", label: "Dias", factor: 1440 },
+]
+
+const MODE_OPTIONS: Array<{ value: RuleFormState["responseMode"]; label: string }> = [
+  { value: "calendar", label: "Horas corridas" },
+  { value: "business", label: "Horas úteis" },
+]
+
+const PAUSE_STATUS_OPTIONS = [
+  { value: "PENDING", label: "Pendente" },
+  { value: "AWAITING_ATTENDANCE", label: "Em atendimento" },
+  { value: "PAUSED", label: "Pausado" },
+] as const
+
+const DEFAULT_RULE_STATE: RuleFormState = {
+  responseValue: "",
+  responseUnit: "hours",
+  responseMode: "calendar",
+  solutionValue: "",
+  solutionUnit: "hours",
+  solutionMode: "calendar",
+  alertThreshold: 80,
+  pauseStatuses: ["PAUSED"],
+}
+
+type RuleFormState = {
+  responseValue: string
+  responseUnit: "minutes" | "hours" | "days"
+  responseMode: "calendar" | "business"
+  solutionValue: string
+  solutionUnit: "minutes" | "hours" | "days"
+  solutionMode: "calendar" | "business"
+  alertThreshold: number
+  pauseStatuses: string[]
+}
+
+export type CategorySlaDrawerProps = {
+  category: TicketCategory | null
+  tenantId: string
+  viewerId: Id<"users"> | null
+  onClose: () => void
+}
+
+export function CategorySlaDrawer({ category, tenantId, viewerId, onClose }: CategorySlaDrawerProps) {
+  const [rules, setRules] = useState<Record<string, RuleFormState>>(() => buildDefaultRuleState())
+  const [saving, setSaving] = useState(false)
+  const drawerOpen = Boolean(category)
+
+  const canLoad = Boolean(category && viewerId)
+  const existing = useQuery(
+    api.categorySlas.get,
+    canLoad
+      ? {
+          tenantId,
+          viewerId: viewerId as Id<"users">,
+          categoryId: category!.id as Id<"ticketCategories">,
+        }
+      : "skip"
+  ) as {
+    rules: Array<{
+      priority: string
+      responseTargetMinutes: number | null
+      responseMode?: string | null
+      solutionTargetMinutes: number | null
+      solutionMode?: string | null
+      alertThreshold?: number | null
+      pauseStatuses?: string[] | null
+    }>
+  } | undefined
+
+  const saveSla = useMutation(api.categorySlas.save)
+
+  useEffect(() => {
+    if (!existing?.rules) {
+      setRules(buildDefaultRuleState())
+      return
+    }
+    const next = buildDefaultRuleState()
+    for (const rule of existing.rules) {
+      const priority = rule.priority?.toUpperCase() ?? "DEFAULT"
+      next[priority] = convertRuleToForm(rule)
+    }
+    setRules(next)
+  }, [existing, category?.id])
+
+  const handleChange = (priority: string, patch: Partial<RuleFormState>) => {
+    setRules((current) => ({
+      ...current,
+      [priority]: {
+        ...current[priority],
+        ...patch,
+      },
+    }))
+  }
+
+  const togglePause = (priority: string, status: string) => {
+    setRules((current) => {
+      const selected = new Set(current[priority].pauseStatuses)
+      if (selected.has(status)) {
+        selected.delete(status)
+      } else {
+        selected.add(status)
+      }
+      if (selected.size === 0) {
+        selected.add("PAUSED")
+      }
+      return {
+        ...current,
+        [priority]: {
+          ...current[priority],
+          pauseStatuses: Array.from(selected),
+        },
+      }
+    })
+  }
+
+  const handleSave = async () => {
+    if (!category || !viewerId) return
+    setSaving(true)
+    toast.loading("Salvando SLA...", { id: "category-sla" })
+    try {
+      const payload = PRIORITY_ROWS.map((row) => {
+        const form = rules[row.value]
+        return {
+          priority: row.value,
+          responseTargetMinutes: convertToMinutes(form.responseValue, form.responseUnit),
+          responseMode: form.responseMode,
+          solutionTargetMinutes: convertToMinutes(form.solutionValue, form.solutionUnit),
+          solutionMode: form.solutionMode,
+          alertThreshold: Math.min(Math.max(form.alertThreshold, 5), 95) / 100,
+          pauseStatuses: form.pauseStatuses,
+        }
+      })
+      await saveSla({
+        tenantId,
+        actorId: viewerId,
+        categoryId: category.id as Id<"ticketCategories">,
+        rules: payload,
+      })
+      toast.success("SLA atualizado", { id: "category-sla" })
+      onClose()
+    } catch (error) {
+      console.error(error)
+      toast.error("Não foi possível salvar as regras de SLA.", { id: "category-sla" })
+    } finally {
+      setSaving(false)
+    }
+  }
+
+  return (
+    <Dialog
+      open={drawerOpen}
+      onOpenChange={(open) => {
+        if (!open) {
+          onClose()
+        }
+      }}
+    >
+      <DialogContent className="max-w-4xl overflow-y-auto">
+        <DialogHeader>
+          <DialogTitle>Configurar SLA — {category?.name ?? ""}</DialogTitle>
+          <DialogDescription>
+            Defina metas de resposta e resolução para cada prioridade. Os prazos em horas úteis consideram apenas
+            segunda a sexta, das 8h às 18h.
+          </DialogDescription>
+        </DialogHeader>
+        <div className="space-y-4 py-2">
+          {PRIORITY_ROWS.map((row) => {
+            const form = rules[row.value]
+            return (
+              <div key={row.value} className="space-y-3 rounded-2xl border border-slate-200 bg-white/80 p-4 shadow-sm">
+                <div className="flex flex-wrap items-center justify-between gap-2">
+                  <div>
+                    <p className="text-sm font-semibold text-neutral-900">{row.label}</p>
+                    <p className="text-xs text-neutral-500">
+                      {row.value === "DEFAULT"
+                        ? "Aplicado quando o ticket não tem prioridade definida."
+                        : "Aplica-se aos tickets desta prioridade."}
+                    </p>
+                  </div>
+                </div>
+                <div className="grid gap-4 md:grid-cols-2">
+                  <SlaInputGroup
+                    title="Tempo de resposta"
+                    amount={form.responseValue}
+                    unit={form.responseUnit}
+                    mode={form.responseMode}
+                    onAmountChange={(value) => handleChange(row.value, { responseValue: value })}
+                    onUnitChange={(value) =>
+                      handleChange(row.value, { responseUnit: value as RuleFormState["responseUnit"] })
+                    }
+                    onModeChange={(value) =>
+                      handleChange(row.value, { responseMode: value as RuleFormState["responseMode"] })
+                    }
+                  />
+                  <SlaInputGroup
+                    title="Tempo de solução"
+                    amount={form.solutionValue}
+                    unit={form.solutionUnit}
+                    mode={form.solutionMode}
+                    onAmountChange={(value) => handleChange(row.value, { solutionValue: value })}
+                    onUnitChange={(value) =>
+                      handleChange(row.value, { solutionUnit: value as RuleFormState["solutionUnit"] })
+                    }
+                    onModeChange={(value) =>
+                      handleChange(row.value, { solutionMode: value as RuleFormState["solutionMode"] })
+                    }
+                  />
+                </div>
+                <div className="grid gap-4 md:grid-cols-2">
+                  <div>
+                    <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Alertar quando</p>
+                    <div className="mt-2 flex items-center gap-2">
+                      <Input
+                        type="number"
+                        min={10}
+                        max={95}
+                        step={5}
+                        value={form.alertThreshold}
+                        onChange={(event) => handleChange(row.value, { alertThreshold: Number(event.target.value) || 0 })}
+                      />
+                      <span className="text-xs text-neutral-500">% do tempo for consumido.</span>
+                    </div>
+                  </div>
+                  <div>
+                    <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Estados que pausam</p>
+                    <div className="mt-2 flex flex-wrap gap-2">
+                      {PAUSE_STATUS_OPTIONS.map((option) => {
+                        const selected = form.pauseStatuses.includes(option.value)
+                        return (
+                          <button
+                            key={option.value}
+                            type="button"
+                            onClick={() => togglePause(row.value, option.value)}
+                            className={cn(
+                              "rounded-full border px-3 py-1 text-xs font-semibold transition",
+                              selected
+                                ? "border-primary bg-primary text-primary-foreground"
+                                : "border-slate-200 bg-white text-neutral-600"
+                            )}
+                          >
+                            {option.label}
+                          </button>
+                        )
+                      })}
+                    </div>
+                  </div>
+                </div>
+              </div>
+            )
+          })}
+        </div>
+        <DialogFooter className="gap-2">
+          <Button variant="outline" onClick={onClose}>
+            Cancelar
+          </Button>
+          <Button onClick={handleSave} disabled={saving || !viewerId}>
+            {saving ? "Salvando..." : "Salvar"}
+          </Button>
+        </DialogFooter>
+      </DialogContent>
+    </Dialog>
+  )
+}
+
+function buildDefaultRuleState() {
+  return PRIORITY_ROWS.reduce<Record<string, RuleFormState>>((acc, row) => {
+    acc[row.value] = { ...DEFAULT_RULE_STATE }
+    return acc
+  }, {})
+}
+
+function convertRuleToForm(rule: {
+  priority: string
+  responseTargetMinutes: number | null
+  responseMode?: string | null
+  solutionTargetMinutes: number | null
+  solutionMode?: string | null
+  alertThreshold?: number | null
+  pauseStatuses?: string[] | null
+}): RuleFormState {
+  const response = minutesToForm(rule.responseTargetMinutes)
+  const solution = minutesToForm(rule.solutionTargetMinutes)
+  return {
+    responseValue: response.amount,
+    responseUnit: response.unit,
+    responseMode: (rule.responseMode ?? "calendar") as RuleFormState["responseMode"],
+    solutionValue: solution.amount,
+    solutionUnit: solution.unit,
+    solutionMode: (rule.solutionMode ?? "calendar") as RuleFormState["solutionMode"],
+    alertThreshold: Math.round((rule.alertThreshold ?? 0.8) * 100),
+    pauseStatuses: rule.pauseStatuses && rule.pauseStatuses.length > 0 ? rule.pauseStatuses : ["PAUSED"],
+  }
+}
+
+function minutesToForm(input?: number | null) {
+  if (!input || input <= 0) {
+    return { amount: "", unit: "hours" as RuleFormState["responseUnit"] }
+  }
+  for (const option of [...TIME_UNITS].reverse()) {
+    if (input % option.factor === 0) {
+      return { amount: String(Math.round(input / option.factor)), unit: option.value }
+    }
+  }
+  return { amount: String(input), unit: "minutes" as RuleFormState["responseUnit"] }
+}
+
+function convertToMinutes(value: string, unit: RuleFormState["responseUnit"]) {
+  const numeric = Number(value)
+  if (!Number.isFinite(numeric) || numeric <= 0) {
+    return undefined
+  }
+  const factor = TIME_UNITS.find((item) => item.value === unit)?.factor ?? 1
+  return Math.round(numeric * factor)
+}
+
+type SlaInputGroupProps = {
+  title: string
+  amount: string
+  unit: RuleFormState["responseUnit"]
+  mode: RuleFormState["responseMode"]
+  onAmountChange: (value: string) => void
+  onUnitChange: (value: string) => void
+  onModeChange: (value: string) => void
+}
+
+function SlaInputGroup({ title, amount, unit, mode, onAmountChange, onUnitChange, onModeChange }: SlaInputGroupProps) {
+  return (
+    <div className="space-y-2 rounded-xl border border-slate-200 bg-white px-3 py-3">
+      <p className="text-xs font-semibold uppercase tracking-wide text-neutral-500">{title}</p>
+      <div className="flex flex-col gap-2 md:flex-row">
+        <Input
+          type="number"
+          min={0}
+          step={1}
+          value={amount}
+          onChange={(event) => onAmountChange(event.target.value)}
+          placeholder="0"
+        />
+        <Select value={unit} onValueChange={onUnitChange}>
+          <SelectTrigger>
+            <SelectValue placeholder="Unidade" />
+          </SelectTrigger>
+          <SelectContent>
+            {TIME_UNITS.map((option) => (
+              <SelectItem key={option.value} value={option.value}>
+                {option.label}
+              </SelectItem>
+            ))}
+          </SelectContent>
+        </Select>
+      </div>
+      <Select value={mode} onValueChange={onModeChange}>
+        <SelectTrigger>
+          <SelectValue placeholder="Tipo de contagem" />
+        </SelectTrigger>
+        <SelectContent>
+          {MODE_OPTIONS.map((option) => (
+            <SelectItem key={option.value} value={option.value}>
+              {option.label}
+            </SelectItem>
+          ))}
+        </SelectContent>
+      </Select>
+    </div>
+  )
+}

src/components/admin/slas/category-sla-manager.tsx

@@ -0,0 +1,94 @@
+"use client"
+
+import { useMemo, useState } from "react"
+import { useQuery } from "convex/react"
+
+import { api } from "@/convex/_generated/api"
+import type { TicketCategory } from "@/lib/schemas/category"
+import { useAuth } from "@/lib/auth-client"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import type { Id } from "@/convex/_generated/dataModel"
+import { Badge } from "@/components/ui/badge"
+import { Button } from "@/components/ui/button"
+import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card"
+import { Skeleton } from "@/components/ui/skeleton"
+
+import { CategorySlaDrawer } from "./category-sla-drawer"
+
+export function CategorySlaManager() {
+  const { session, convexUserId } = useAuth()
+  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
+  const viewerId = convexUserId ? (convexUserId as Id<"users">) : null
+
+  const categories = useQuery(api.categories.list, { tenantId }) as TicketCategory[] | undefined
+  const [selectedCategory, setSelectedCategory] = useState<TicketCategory | null>(null)
+
+  const sortedCategories = useMemo(() => {
+    if (!categories) return []
+    return [...categories].sort((a, b) => a.name.localeCompare(b.name, "pt-BR"))
+  }, [categories])
+
+  return (
+    <>
+      <Card className="border-slate-200">
+        <CardHeader>
+          <CardTitle className="text-lg font-semibold text-neutral-900">SLA por categoria</CardTitle>
+          <CardDescription>
+            Ajuste metas específicas por prioridade para cada categoria. Útil quando determinados temas exigem prazos
+            diferentes das políticas gerais.
+          </CardDescription>
+        </CardHeader>
+        <CardContent className="space-y-4">
+          {categories === undefined ? (
+            <div className="space-y-2">
+              {Array.from({ length: 3 }).map((_, index) => (
+                <Skeleton key={`category-sla-skeleton-${index}`} className="h-16 rounded-xl" />
+              ))}
+            </div>
+          ) : sortedCategories.length === 0 ? (
+            <p className="text-sm text-neutral-600">
+              Cadastre categorias em <strong>Admin ▸ Campos personalizados</strong> para liberar esta configuração.
+            </p>
+          ) : (
+            <div className="space-y-3">
+              {sortedCategories.map((category) => (
+                <div
+                  key={category.id}
+                  className="flex flex-wrap items-center justify-between gap-3 rounded-xl border border-slate-200 bg-white px-4 py-3"
+                >
+                  <div className="space-y-1">
+                    <p className="text-sm font-semibold text-neutral-900">{category.name}</p>
+                    {category.description ? (
+                      <p className="text-xs text-neutral-500">{category.description}</p>
+                    ) : null}
+                    {category.secondary.length ? (
+                      <Badge variant="outline" className="rounded-full border-slate-200 px-3 py-1 text-xs font-semibold">
+                        {category.secondary.length} subcategorias
+                      </Badge>
+                    ) : null}
+                  </div>
+                  <Button
+                    size="sm"
+                    variant="secondary"
+                    onClick={() => setSelectedCategory(category)}
+                    className="shrink-0"
+                    disabled={!viewerId}
+                  >
+                    Configurar SLA
+                  </Button>
+                </div>
+              ))}
+            </div>
+          )}
+        </CardContent>
+      </Card>
+
+      <CategorySlaDrawer
+        category={selectedCategory}
+        tenantId={tenantId}
+        viewerId={viewerId}
+        onClose={() => setSelectedCategory(null)}
+      />
+    </>
+  )
+}

src/components/admin/slas/slas-manager.tsx

@@ -15,6 +15,8 @@ import { Label } from "@/components/ui/label"
 import { Skeleton } from "@/components/ui/skeleton"
 import { Dialog, DialogContent, DialogFooter, DialogHeader, DialogTitle } from "@/components/ui/dialog"
 
+import { CategorySlaManager } from "./category-sla-manager"
+
 type SlaPolicy = {
   id: string
   name: string
@@ -327,6 +329,8 @@ export function SlasManager() {
         )}
       </div>
 
+      <CategorySlaManager />
+
       <Dialog open={Boolean(editingSla)} onOpenChange={(value) => (!value ? setEditingSla(null) : null)}>
         <DialogContent className="max-w-2xl">
           <DialogHeader>

src/components/admin/users/admin-users-workspace.tsx

@@ -1043,7 +1043,7 @@ function AccountsTable({
                   ) : templates.length === 0 ? (
                     <p className="text-xs text-neutral-500">Nenhum formulário configurado.</p>
                   ) : (
-                    <div className="grid gap-2 sm:grid-cols-2">
+                    <div className="grid gap-2">
                       {templates.map((template) => (
                         <label key={template.key} className="flex items-center gap-2 text-sm text-foreground">
                           <Checkbox

src/components/app-sidebar.tsx

@@ -92,7 +92,7 @@ const navigation: NavigationGroup[] = [
       { title: "SLA & Produtividade", url: "/reports/sla", icon: TrendingUp, requiredRole: "staff" },
       { title: "Qualidade (CSAT)", url: "/reports/csat", icon: LifeBuoy, requiredRole: "staff" },
       { title: "Backlog", url: "/reports/backlog", icon: BarChart3, requiredRole: "staff" },
-      { title: "Empresas", url: "/reports/company", icon: Building2, requiredRole: "staff" },
+      { title: "Clientes atendidos", url: "/reports/company", icon: Building2, requiredRole: "staff" },
       { title: "Categorias", url: "/reports/categories", icon: Layers3, requiredRole: "staff" },
       { title: "Horas", url: "/reports/hours", icon: Clock4, requiredRole: "staff" },
     ],
@@ -111,7 +111,7 @@ const navigation: NavigationGroup[] = [
       { title: "Filas", url: "/admin/channels", icon: Waypoints, requiredRole: "admin" },
       { title: "Times & papéis", url: "/admin/teams", icon: UserCog, requiredRole: "admin", hidden: true },
       {
-        title: "Empresas",
+        title: "Empresas & clientes",
         url: "/admin/companies",
         icon: Building,
         requiredRole: "admin",

src/components/reports/hours-report.tsx

@@ -11,7 +11,6 @@ import { Card, CardAction, CardContent, CardDescription, CardHeader, CardTitle }
 import { Badge } from "@/components/ui/badge"
 import { Button } from "@/components/ui/button"
 import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
-import { Input } from "@/components/ui/input"
 import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
 import { Progress } from "@/components/ui/progress"
 import { Bar, BarChart, CartesianGrid, XAxis, YAxis } from "recharts"
@@ -43,7 +42,6 @@ const topClientsChartConfig = {
 
 export function HoursReport() {
   const [timeRange, setTimeRange] = useState("90d")
-  const [query, setQuery] = useState("")
   const [companyId, setCompanyId] = usePersistentCompanyFilter("all")
   const { session, convexUserId, isStaff } = useAuth()
   const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
@@ -74,12 +72,11 @@ export function HoursReport() {
   }, [companies])
   const filtered = useMemo(() => {
     const items = data?.items ?? []
-    const q = query.trim().toLowerCase()
+    if (companyId !== "all") {
-    let list = items
+      return items.filter((it) => String(it.companyId) === companyId)
-    if (companyId !== "all") list = list.filter((it) => String(it.companyId) === companyId)
+    }
-    if (q) list = list.filter((it) => it.name.toLowerCase().includes(q))
+    return items
-    return list
+  }, [data?.items, companyId])
-  }, [data?.items, query, companyId])
 
   const totals = useMemo(() => {
     return filtered.reduce(
@@ -185,33 +182,37 @@ export function HoursReport() {
           <CardTitle>Horas</CardTitle>
           <CardDescription>Visualize o esforço interno e externo por empresa e acompanhe o consumo contratado.</CardDescription>
           <CardAction>
-            <div className="flex flex-col items-stretch gap-2 sm:flex-row sm:items-center sm:justify-end">
+            <div className="space-y-4">
-              <Input
+              <div className="flex flex-col gap-3 lg:flex-row lg:items-center lg:justify-between">
-                placeholder="Pesquisar empresa..."
+                <SearchableCombobox
-                value={query}
+                  value={companyId}
-                onChange={(e) => setQuery(e.target.value)}
+                  onValueChange={(next) => setCompanyId(next ?? "all")}
-                className="h-9 w-full min-w-56 sm:w-72"
+                  options={companyOptions}
-              />
+                  placeholder="Todas as empresas"
-              <SearchableCombobox
+                  className="w-full min-w-56 lg:w-72"
-                value={companyId}
+                />
-                onValueChange={(next) => setCompanyId(next ?? "all")}
+                <div className="flex flex-wrap items-center gap-2">
-                options={companyOptions}
+                  {["90d", "30d", "7d"].map((range) => (
-                placeholder="Todas as empresas"
+                    <Button
-                className="w-full min-w-56 sm:w-64"
+                      key={range}
-              />
+                      type="button"
-              <ToggleGroup type="single" value={timeRange} onValueChange={setTimeRange} variant="outline" className="hidden md:flex">
+                      size="sm"
-                <ToggleGroupItem value="90d">90 dias</ToggleGroupItem>
+                      variant={timeRange === range ? "default" : "outline"}
-                <ToggleGroupItem value="30d">30 dias</ToggleGroupItem>
+                      onClick={() => setTimeRange(range)}
-                <ToggleGroupItem value="7d">7 dias</ToggleGroupItem>
+                    >
-              </ToggleGroup>
+                      {range === "90d" ? "90 dias" : range === "30d" ? "30 dias" : "7 dias"}
-              <Button asChild size="sm" variant="outline">
+                    </Button>
-                <a
+                  ))}
-                  href={`/api/reports/hours-by-client.xlsx?range=${timeRange}${query ? `&q=${encodeURIComponent(query)}` : ""}${companyId !== "all" ? `&companyId=${companyId}` : ""}`}
+                  <Button asChild size="sm" variant="outline" className="gap-2">
-                  download
+                    <a
-                >
+                      href={`/api/reports/hours-by-client.xlsx?range=${timeRange}${companyId !== "all" ? `&companyId=${companyId}` : ""}`}
-                  Exportar XLSX
+                      download
-                </a>
+                    >
-              </Button>
+                      Exportar XLSX
+                    </a>
+                  </Button>
+                </div>
+              </div>
             </div>
           </CardAction>
         </CardHeader>

src/components/tickets/close-ticket-dialog.tsx

@@ -249,16 +249,6 @@ export function CloseTicketDialog({
     }
   }, [])
 
-  useEffect(() => {
-    if (!open) return
-    if (templates.length > 0 && !selectedTemplateId && !message) {
-      const first = templates[0]
-      const hydrated = hydrateTemplateBody(first.body)
-      setSelectedTemplateId(first.id)
-      setMessage(hydrated)
-    }
-  }, [open, templates, selectedTemplateId, message, hydrateTemplateBody])
-
   useEffect(() => {
     if (!open || !enableAdjustment || !shouldAdjustTime) return
     const internal = splitDuration(workSummary?.internalWorkedMs ?? 0)

src/components/tickets/new-ticket-dialog.tsx

@@ -184,9 +184,17 @@ export function NewTicketDialog({ triggerClassName }: { triggerClassName?: strin
     })
   }, [convexUserId, ensureTicketFormDefaultsMutation])
 
+  const companyValue = form.watch("companyId") ?? NO_COMPANY_VALUE
+
   const formsRemote = useQuery(
     api.tickets.listTicketForms,
-    convexUserId ? { tenantId: DEFAULT_TENANT_ID, viewerId: convexUserId as Id<"users"> } : "skip"
+    convexUserId
+      ? {
+          tenantId: DEFAULT_TENANT_ID,
+          viewerId: convexUserId as Id<"users">,
+          companyId: companyValue !== NO_COMPANY_VALUE ? (companyValue as Id<"companies">) : undefined,
+        }
+      : "skip"
   ) as TicketFormDefinition[] | undefined
 
   const forms = useMemo<TicketFormDefinition[]>(() => {
@@ -256,7 +264,6 @@ export function NewTicketDialog({ triggerClassName }: { triggerClassName?: strin
   const queueValue = form.watch("queueName") ?? "NONE"
   const assigneeValue = form.watch("assigneeId") ?? null
   const assigneeSelectValue = assigneeValue ?? "NONE"
-  const companyValue = form.watch("companyId") ?? NO_COMPANY_VALUE
   const requesterValue = form.watch("requesterId") ?? ""
   const categoryIdValue = form.watch("categoryId")
   const subcategoryIdValue = form.watch("subcategoryId")

src/components/tickets/recent-tickets-panel.tsx

@@ -93,7 +93,7 @@ export function RecentTicketsPanel() {
     const assigned = all
       .filter((t) => !!t.assignee)
       .sort((a, b) => b.updatedAt.getTime() - a.updatedAt.getTime())
-    return [...unassigned, ...assigned].slice(0, 6)
+    return [...unassigned, ...assigned].slice(0, 3)
   }, [ticketsResult])
 
   useEffect(() => {
@@ -131,7 +131,7 @@ export function RecentTicketsPanel() {
           <CardTitle className="text-lg font-semibold text-neutral-900">Últimos chamados</CardTitle>
         </CardHeader>
         <CardContent className="space-y-3">
-          {Array.from({ length: 4 }).map((_, index) => (
+          {Array.from({ length: 3 }).map((_, index) => (
             <div key={index} className="rounded-xl border border-slate-100 bg-slate-50/60 p-4">
               <Skeleton className="mb-2 h-4 w-48" />
               <Skeleton className="h-3 w-64" />

src/components/tickets/ticket-custom-fields.tsx

@@ -221,6 +221,7 @@ export function TicketCustomFieldsSection({ ticket, variant = "card", className
 
   const viewerId = convexUserId as Id<"users"> | null
   const tenantId = ticket.tenantId
+  const ticketCompanyId = ticket.company?.id ?? null
 
   const ensureTicketFormDefaults = useMutation(api.tickets.ensureTicketFormDefaults)
 
@@ -247,7 +248,7 @@ export function TicketCustomFieldsSection({ ticket, variant = "card", className
   const formsRemote = useQuery(
     api.tickets.listTicketForms,
     canEdit && viewerId
-      ? { tenantId, viewerId }
+      ? { tenantId, viewerId, companyId: ticketCompanyId ? (ticketCompanyId as Id<"companies">) : undefined }
       : "skip"
   ) as TicketFormDefinition[] | undefined
 

src/components/ui/select.tsx

@@ -37,7 +37,7 @@ function SelectTrigger({
       data-slot="select-trigger"
       data-size={size}
       className={cn(
-        "data-[placeholder]:text-neutral-400 [&_svg:not([class*='text-'])]:text-neutral-500 aria-invalid:border-red-500/80 aria-invalid:ring-red-500/20 flex w-fit items-center justify-between gap-2 whitespace-nowrap rounded-lg border border-slate-300 bg-white px-3 py-2 text-sm font-medium text-neutral-800 shadow-sm outline-none transition-all disabled:cursor-not-allowed disabled:opacity-60 data-[size=default]:h-9 data-[size=sm]:h-8 *:data-[slot=select-value]:line-clamp-1 *:data-[slot=select-value]:flex *:data-[slot=select-value]:items-center *:data-[slot=select-value]:gap-2 [&_svg]:pointer-events-none [&_svg]:shrink-0 [&_svg:not([class*='size-'])]:size-4 focus-visible:ring-[3px] focus-visible:ring-[#00e8ff]/20 focus-visible:border-[#00d6eb] data-[state=open]:border-[#00d6eb] data-[state=open]:shadow-[0_0_0_3px_rgba(0,232,255,0.12)]",
+        "data-[placeholder]:text-neutral-400 [&_svg:not([class*='text-'])]:text-neutral-500 aria-invalid:border-red-500/80 aria-invalid:ring-red-500/20 flex w-full items-center justify-between gap-2 whitespace-nowrap rounded-lg border border-slate-300 bg-white px-3 py-2 text-sm font-medium text-neutral-800 shadow-sm outline-none transition-all disabled:cursor-not-allowed disabled:opacity-60 data-[size=default]:h-9 data-[size=sm]:h-8 *:data-[slot=select-value]:line-clamp-1 *:data-[slot=select-value]:flex *:data-[slot=select-value]:items-center *:data-[slot=select-value]:gap-2 [&_svg]:pointer-events-none [&_svg]:shrink-0 [&_svg:not([class*='size-'])]:size-4 focus-visible:ring-[3px] focus-visible:ring-[#00e8ff]/20 focus-visible:border-[#00d6eb] data-[state=open]:border-[#00d6eb] data-[state=open]:shadow-[0_0_0_3px_rgba(0,232,255,0.12)]",
         className
       )}
       {...props}