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feat: aprimora upload/anexos e regras de atendimento no portal

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Esdras Renan 2025-10-16 03:01:27 -03:00
parent 7e8023ed87
commit c90e99820f
8 changed files with 218 additions and 74 deletions
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60
convex/tickets.ts
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@ -973,6 +973,7 @@ export const changeAssignee = mutation({
}
const ticketDoc = ticket as Doc<"tickets">
const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
const isAdmin = viewer.role === "ADMIN"
const assignee = (await ctx.db.get(assigneeId)) as Doc<"users"> | null
if (!assignee || assignee.tenantId !== ticketDoc.tenantId) {
throw new ConvexError("Responsável inválido")
@ -980,6 +981,11 @@ export const changeAssignee = mutation({
if (viewer.role === "MANAGER") {
throw new ConvexError("Gestores não podem reatribuir chamados")
}
const currentAssigneeId = ticketDoc.assigneeId ?? null
if (currentAssigneeId && currentAssigneeId !== actorId && !isAdmin) {
throw new ConvexError("Somente o responsável atual pode reatribuir este chamado")
}
const now = Date.now();
await ctx.db.patch(ticketId, { assigneeId, updatedAt: now });
await ctx.db.insert("ticketEvents", {
@ -1165,12 +1171,28 @@ export const startWork = mutation({
if (!ticket) {
throw new ConvexError("Ticket não encontrado")
}
await requireStaff(ctx, actorId, ticket.tenantId)
if (ticket.activeSessionId) {
return { status: "already_started", sessionId: ticket.activeSessionId }
const ticketDoc = ticket as Doc<"tickets">
const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
const isAdmin = viewer.role === "ADMIN"
const currentAssigneeId = ticketDoc.assigneeId ?? null
if (currentAssigneeId && currentAssigneeId !== actorId && !isAdmin) {
throw new ConvexError("Somente o responsável atual pode iniciar este chamado")
}
if (ticketDoc.activeSessionId) {
return { status: "already_started", sessionId: ticketDoc.activeSessionId }
}
const now = Date.now()
let assigneePatched = false
if (!currentAssigneeId) {
await ctx.db.patch(ticketId, { assigneeId: actorId, updatedAt: now })
ticketDoc.assigneeId = actorId
assigneePatched = true
}
const sessionId = await ctx.db.insert("ticketWorkSessions", {
ticketId,
agentId: actorId,
@ -1184,11 +1206,25 @@ export const startWork = mutation({
updatedAt: now,
})
const actor = (await ctx.db.get(actorId)) as Doc<"users"> | null
if (assigneePatched) {
await ctx.db.insert("ticketEvents", {
ticketId,
type: "ASSIGNEE_CHANGED",
payload: { assigneeId: actorId, assigneeName: viewer.user.name, actorId },
createdAt: now,
})
}
await ctx.db.insert("ticketEvents", {
ticketId,
type: "WORK_STARTED",
payload: { actorId, actorName: actor?.name, actorAvatar: actor?.avatarUrl, sessionId, workType: (workType ?? "INTERNAL").toUpperCase() },
payload: {
actorId,
actorName: viewer.user.name,
actorAvatar: viewer.user.avatarUrl,
sessionId,
workType: (workType ?? "INTERNAL").toUpperCase(),
},
createdAt: now,
})
@ -1208,8 +1244,14 @@ export const pauseWork = mutation({
if (!ticket) {
throw new ConvexError("Ticket não encontrado")
}
await requireStaff(ctx, actorId, ticket.tenantId)
if (!ticket.activeSessionId) {
const ticketDoc = ticket as Doc<"tickets">
const viewer = await requireTicketStaff(ctx, actorId, ticketDoc)
const isAdmin = viewer.role === "ADMIN"
if (ticketDoc.assigneeId && ticketDoc.assigneeId !== actorId && !isAdmin) {
throw new ConvexError("Somente o responsável atual pode pausar este chamado")
}
if (!ticketDoc.activeSessionId) {
return { status: "already_paused" }
}
@ -1217,7 +1259,7 @@ export const pauseWork = mutation({
throw new ConvexError("Motivo de pausa inválido")
}
const session = await ctx.db.get(ticket.activeSessionId)
const session = await ctx.db.get(ticketDoc.activeSessionId)
if (!session) {
await ctx.db.patch(ticketId, { activeSessionId: undefined, working: false })
return { status: "session_missing" }
@ -1226,7 +1268,7 @@ export const pauseWork = mutation({
const now = Date.now()
const durationMs = now - session.startedAt
await ctx.db.patch(ticket.activeSessionId, {
await ctx.db.patch(ticketDoc.activeSessionId, {
stoppedAt: now,
durationMs,
pauseReason: reason,