esdras/sistema-de-chamados
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feat: refine ticket header save flow

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Co-authored-by: factory-droid[bot] <138933559+factory-droid[bot]@users.noreply.github.com>
This commit is contained in:
rever-tecnologia 2025-10-06 09:56:19 -03:00
parent 01b7103200
commit cebe1b9bf1
9 changed files with 616 additions and 587 deletions
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56
web/convex/tickets.ts
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@ -8,8 +8,11 @@ import { requireCustomer, requireStaff, requireUser } from "./rbac";
const QUEUE_RENAME_LOOKUP: Record<string, string> = {
"Suporte N1": "Chamados",
"suporte-n1": "Chamados",
chamados: "Chamados",
"Suporte N2": "Laboratório",
"suporte-n2": "Laboratório",
laboratorio: "Laboratório",
Laboratorio: "Laboratório",
};
function renameQueueString(value?: string | null): string | null {
@ -770,8 +773,8 @@ export const changeQueue = mutation({
export const updateCategories = mutation({
args: {
ticketId: v.id("tickets"),
categoryId: v.id("ticketCategories"),
subcategoryId: v.id("ticketSubcategories"),
categoryId: v.union(v.id("ticketCategories"), v.null()),
subcategoryId: v.union(v.id("ticketSubcategories"), v.null()),
actorId: v.id("users"),
},
handler: async (ctx, { ticketId, categoryId, subcategoryId, actorId }) => {
@ -780,23 +783,60 @@ export const updateCategories = mutation({
throw new ConvexError("Ticket não encontrado")
}
await requireStaff(ctx, actorId, ticket.tenantId)
if (categoryId === null) {
if (subcategoryId !== null) {
throw new ConvexError("Subcategoria inválida")
}
if (!ticket.categoryId && !ticket.subcategoryId) {
return { status: "unchanged" }
}
const now = Date.now()
await ctx.db.patch(ticketId, {
categoryId: undefined,
subcategoryId: undefined,
updatedAt: now,
})
const actor = (await ctx.db.get(actorId)) as Doc<"users"> | null
await ctx.db.insert("ticketEvents", {
ticketId,
type: "CATEGORY_CHANGED",
payload: {
categoryId: null,
categoryName: null,
subcategoryId: null,
subcategoryName: null,
actorId,
actorName: actor?.name,
actorAvatar: actor?.avatarUrl,
},
createdAt: now,
})
return { status: "cleared" }
}
const category = await ctx.db.get(categoryId)
if (!category || category.tenantId !== ticket.tenantId) {
throw new ConvexError("Categoria inválida")
}
const subcategory = await ctx.db.get(subcategoryId)
if (!subcategory || subcategory.categoryId !== categoryId || subcategory.tenantId !== ticket.tenantId) {
throw new ConvexError("Subcategoria inválida")
let subcategoryName: string | null = null
if (subcategoryId !== null) {
const subcategory = await ctx.db.get(subcategoryId)
if (!subcategory || subcategory.categoryId !== categoryId || subcategory.tenantId !== ticket.tenantId) {
throw new ConvexError("Subcategoria inválida")
}
subcategoryName = subcategory.name
}
if (ticket.categoryId === categoryId && ticket.subcategoryId === subcategoryId) {
if (ticket.categoryId === categoryId && (ticket.subcategoryId ?? null) === subcategoryId) {
return { status: "unchanged" }
}
const now = Date.now()
await ctx.db.patch(ticketId, {
categoryId,
subcategoryId,
subcategoryId: subcategoryId ?? undefined,
updatedAt: now,
})
@ -808,7 +848,7 @@ export const updateCategories = mutation({
categoryId,
categoryName: category.name,
subcategoryId,
subcategoryName: subcategory.name,
subcategoryName,
actorId,
actorName: actor?.name,
actorAvatar: actor?.avatarUrl,