feat: ajustar board de tickets
This commit is contained in:
Esdras Renan
parent
e9a8bd6b9b
commit
d23987eda8
7 changed files with 434 additions and 429 deletions
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@ -4,42 +4,42 @@ generator client {
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// and container runtime (Debian bullseye, OpenSSL 1.1.x)
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binaryTargets = ["native", "debian-openssl-1.1.x", "debian-openssl-3.0.x"]
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}
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datasource db {
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datasource db {
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provider = "sqlite"
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url = env("DATABASE_URL")
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}
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url = env("DATABASE_URL")
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}
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enum UserRole {
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ADMIN
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MANAGER
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AGENT
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COLLABORATOR
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}
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enum TicketStatus {
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PENDING
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AWAITING_ATTENDANCE
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PAUSED
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RESOLVED
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}
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enum TicketPriority {
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LOW
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MEDIUM
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HIGH
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URGENT
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}
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enum TicketChannel {
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EMAIL
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WHATSAPP
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CHAT
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PHONE
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API
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MANUAL
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}
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enum TicketPriority {
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LOW
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MEDIUM
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HIGH
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URGENT
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}
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enum TicketChannel {
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EMAIL
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WHATSAPP
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CHAT
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PHONE
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API
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MANUAL
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}
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enum CommentVisibility {
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PUBLIC
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INTERNAL
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@ -56,66 +56,66 @@ model Team {
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tenantId String
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name String
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description String?
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members TeamMember[]
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queues Queue[]
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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@@index([tenantId, name])
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}
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model TeamMember {
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teamId String
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userId String
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isLead Boolean @default(false)
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assignedAt DateTime @default(now())
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team Team @relation(fields: [teamId], references: [id], onDelete: Cascade)
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user User @relation(fields: [userId], references: [id], onDelete: Cascade)
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@@id([teamId, userId])
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}
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members TeamMember[]
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queues Queue[]
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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@@index([tenantId, name])
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}
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model TeamMember {
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teamId String
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userId String
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isLead Boolean @default(false)
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assignedAt DateTime @default(now())
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team Team @relation(fields: [teamId], references: [id], onDelete: Cascade)
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user User @relation(fields: [userId], references: [id], onDelete: Cascade)
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@@id([teamId, userId])
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}
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model Company {
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id String @id @default(cuid())
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tenantId String
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name String
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slug String
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provisioningCode String @unique
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isAvulso Boolean @default(false)
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id String @id @default(cuid())
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tenantId String
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name String
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slug String
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provisioningCode String @unique
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isAvulso Boolean @default(false)
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contractedHoursPerMonth Float?
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cnpj String?
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domain String?
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phone String?
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description String?
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address String?
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legalName String?
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tradeName String?
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stateRegistration String?
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stateRegistrationType CompanyStateRegistrationType?
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primaryCnae String?
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timezone String?
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businessHours Json?
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supportEmail String?
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billingEmail String?
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contactPreferences Json?
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clientDomains Json?
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communicationChannels Json?
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fiscalAddress Json?
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hasBranches Boolean @default(false)
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regulatedEnvironments Json?
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privacyPolicyAccepted Boolean @default(false)
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privacyPolicyReference String?
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privacyPolicyMetadata Json?
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contacts Json?
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locations Json?
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contracts Json?
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sla Json?
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tags Json?
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customFields Json?
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notes String?
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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cnpj String?
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domain String?
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phone String?
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description String?
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address String?
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legalName String?
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tradeName String?
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stateRegistration String?
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stateRegistrationType CompanyStateRegistrationType?
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primaryCnae String?
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timezone String?
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businessHours Json?
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supportEmail String?
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billingEmail String?
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contactPreferences Json?
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clientDomains Json?
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communicationChannels Json?
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fiscalAddress Json?
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hasBranches Boolean @default(false)
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regulatedEnvironments Json?
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privacyPolicyAccepted Boolean @default(false)
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privacyPolicyReference String?
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privacyPolicyMetadata Json?
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contacts Json?
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locations Json?
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contracts Json?
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sla Json?
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tags Json?
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customFields Json?
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notes String?
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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users User[]
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tickets Ticket[]
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@ -124,121 +124,121 @@ model Company {
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@@index([tenantId, name])
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}
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model User {
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id String @id @default(cuid())
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tenantId String
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name String
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email String @unique
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role UserRole
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timezone String @default("America/Sao_Paulo")
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avatarUrl String?
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companyId String?
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teams TeamMember[]
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requestedTickets Ticket[] @relation("TicketRequester")
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assignedTickets Ticket[] @relation("TicketAssignee")
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comments TicketComment[]
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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model User {
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id String @id @default(cuid())
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tenantId String
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name String
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email String @unique
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role UserRole
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timezone String @default("America/Sao_Paulo")
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avatarUrl String?
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companyId String?
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teams TeamMember[]
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requestedTickets Ticket[] @relation("TicketRequester")
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assignedTickets Ticket[] @relation("TicketAssignee")
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comments TicketComment[]
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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company Company? @relation(fields: [companyId], references: [id])
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@@index([tenantId, role])
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@@index([tenantId, role])
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@@index([tenantId, companyId])
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}
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model Queue {
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id String @id @default(cuid())
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tenantId String
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name String
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slug String
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teamId String?
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tickets Ticket[]
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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team Team? @relation(fields: [teamId], references: [id])
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@@unique([tenantId, slug])
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}
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model Ticket {
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id String @id @default(cuid())
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tenantId String
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reference Int @default(0)
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subject String
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summary String?
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status TicketStatus @default(PENDING)
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priority TicketPriority @default(MEDIUM)
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channel TicketChannel @default(EMAIL)
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queueId String?
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requesterId String
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assigneeId String?
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slaPolicyId String?
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companyId String?
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dueAt DateTime?
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firstResponseAt DateTime?
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resolvedAt DateTime?
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closedAt DateTime?
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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requester User @relation("TicketRequester", fields: [requesterId], references: [id])
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assignee User? @relation("TicketAssignee", fields: [assigneeId], references: [id])
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queue Queue? @relation(fields: [queueId], references: [id])
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slaPolicy SlaPolicy? @relation(fields: [slaPolicyId], references: [id])
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company Company? @relation(fields: [companyId], references: [id])
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events TicketEvent[]
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comments TicketComment[]
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@@index([tenantId, status])
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@@index([tenantId, queueId])
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@@index([tenantId, assigneeId])
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}
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model Queue {
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id String @id @default(cuid())
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tenantId String
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name String
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slug String
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teamId String?
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tickets Ticket[]
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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team Team? @relation(fields: [teamId], references: [id])
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@@unique([tenantId, slug])
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}
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model Ticket {
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id String @id @default(cuid())
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tenantId String
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reference Int @default(0)
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subject String
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summary String?
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status TicketStatus @default(PENDING)
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priority TicketPriority @default(MEDIUM)
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channel TicketChannel @default(EMAIL)
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queueId String?
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requesterId String
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assigneeId String?
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slaPolicyId String?
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companyId String?
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dueAt DateTime?
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firstResponseAt DateTime?
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resolvedAt DateTime?
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closedAt DateTime?
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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requester User @relation("TicketRequester", fields: [requesterId], references: [id])
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assignee User? @relation("TicketAssignee", fields: [assigneeId], references: [id])
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queue Queue? @relation(fields: [queueId], references: [id])
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slaPolicy SlaPolicy? @relation(fields: [slaPolicyId], references: [id])
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company Company? @relation(fields: [companyId], references: [id])
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events TicketEvent[]
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comments TicketComment[]
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@@index([tenantId, status])
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@@index([tenantId, queueId])
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@@index([tenantId, assigneeId])
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@@index([tenantId, companyId])
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}
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model TicketEvent {
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id String @id @default(cuid())
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ticketId String
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type String
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payload Json
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createdAt DateTime @default(now())
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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@@index([ticketId, createdAt])
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}
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model TicketComment {
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id String @id @default(cuid())
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ticketId String
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authorId String
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visibility CommentVisibility @default(INTERNAL)
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body String
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attachments Json?
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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author User @relation(fields: [authorId], references: [id])
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@@index([ticketId, visibility])
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}
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model SlaPolicy {
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id String @id @default(cuid())
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tenantId String
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name String
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description String?
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timeToFirstResponse Int?
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timeToResolution Int?
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calendar Json?
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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tickets Ticket[]
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@@unique([tenantId, name])
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}
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}
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model TicketEvent {
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id String @id @default(cuid())
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ticketId String
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type String
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payload Json
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createdAt DateTime @default(now())
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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@@index([ticketId, createdAt])
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}
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model TicketComment {
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id String @id @default(cuid())
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ticketId String
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authorId String
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visibility CommentVisibility @default(INTERNAL)
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body String
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attachments Json?
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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author User @relation(fields: [authorId], references: [id])
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@@index([ticketId, visibility])
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}
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model SlaPolicy {
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id String @id @default(cuid())
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tenantId String
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name String
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description String?
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timeToFirstResponse Int?
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timeToResolution Int?
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calendar Json?
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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tickets Ticket[]
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@@unique([tenantId, name])
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}
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model AuthUser {
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id String @id @default(cuid())
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@ -257,14 +257,14 @@ model AuthUser {
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}
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model AuthSession {
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id String @id @default(cuid())
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userId String
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token String @unique
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expiresAt DateTime
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ipAddress String?
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userAgent String?
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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id String @id @default(cuid())
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userId String
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token String @unique
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expiresAt DateTime
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ipAddress String?
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userAgent String?
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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user AuthUser @relation(fields: [userId], references: [id], onDelete: Cascade)
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@ -273,7 +273,7 @@ model AuthSession {
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}
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model AuthAccount {
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id String @id @default(cuid())
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id String @id @default(cuid())
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userId String
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accountId String
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providerId String
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@ -284,8 +284,8 @@ model AuthAccount {
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scope String?
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idToken String?
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password String?
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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user AuthUser @relation(fields: [userId], references: [id], onDelete: Cascade)
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@ -294,24 +294,24 @@ model AuthAccount {
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}
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model AuthInvite {
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id String @id @default(cuid())
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email String
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name String?
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role String @default("agent")
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tenantId String
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token String @unique
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status String @default("pending")
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expiresAt DateTime
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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createdById String?
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acceptedAt DateTime?
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acceptedById String?
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revokedAt DateTime?
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revokedById String?
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id String @id @default(cuid())
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email String
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name String?
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role String @default("agent")
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tenantId String
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token String @unique
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status String @default("pending")
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expiresAt DateTime
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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createdById String?
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acceptedAt DateTime?
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acceptedById String?
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revokedAt DateTime?
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revokedById String?
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revokedReason String?
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events AuthInviteEvent[]
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events AuthInviteEvent[]
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@@index([tenantId, status])
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@@index([tenantId, email])
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