diff --git a/apps/desktop/src-tauri/src/chat.rs b/apps/desktop/src-tauri/src/chat.rs
index ce5518a..12f8773 100644
--- a/apps/desktop/src-tauri/src/chat.rs
+++ b/apps/desktop/src-tauri/src/chat.rs
@@ -802,7 +802,7 @@ async fn process_chat_update(
         }),
     );
 
-    // Notificar novas mensagens (sem abrir janela automaticamente - so na nova sessao)
+    // Notificar novas mensagens - mostrar chat minimizado com badge
     if new_messages && total_unread > 0 {
         let new_count = total_unread - prev_unread;
 
@@ -817,7 +817,22 @@ async fn process_chat_update(
             }),
         );
 
-        // Notificacao nativa (sem abrir janela - usuario pode clicar para abrir)
+        // Mostrar janela de chat minimizada (menos intrusivo que abrir completo)
+        if let Some(session) = current_sessions.first() {
+            // Abrir janela se nao existir
+            let label = format!("chat-{}", session.ticket_id);
+            if app.get_webview_window(&label).is_none() {
+                let _ = open_chat_window(app, &session.ticket_id);
+                // Minimizar imediatamente apos abrir
+                let _ = set_chat_minimized(app, &session.ticket_id, true);
+            }
+            // Se ja existe, apenas garantir que esta visivel (pode estar escondida)
+            else if let Some(window) = app.get_webview_window(&label) {
+                let _ = window.show();
+            }
+        }
+
+        // Notificacao nativa
         let notification_title = "Nova mensagem de suporte";
         let notification_body = if new_count == 1 {
             "Voce recebeu 1 nova mensagem no chat".to_string()
@@ -875,10 +890,11 @@ fn open_chat_window_internal(app: &tauri::AppHandle, ticket_id: &str) -> Result<
     )
     .title("Chat de Suporte")
     .inner_size(380.0, 520.0)
-    .min_inner_size(168.0, 36.0) // Tamanho minimo para modo minimizado
+    .min_inner_size(200.0, 44.0) // Tamanho minimo para modo minimizado com badge
     .position(x, y)
     .decorations(false) // Sem decoracoes nativas - usa header customizado
     .transparent(true) // Permite fundo transparente
+    .shadow(false) // Desabilitar sombra para transparencia funcionar corretamente
     .always_on_top(true)
     .skip_taskbar(true)
     .focused(true)
@@ -915,9 +931,9 @@ pub fn set_chat_minimized(app: &tauri::AppHandle, ticket_id: &str, minimized: bo
     let label = format!("chat-{}", ticket_id);
     let window = app.get_webview_window(&label).ok_or("Janela nao encontrada")?;
 
-    // Tamanhos - chip minimizado precisa ser exato para transparencia funcionar
+    // Tamanhos - chip minimizado com margem extra para badge e modo offline
     let (width, height) = if minimized {
-        (168.0, 36.0) // Tamanho exato do chip rounded-full
+        (200.0, 44.0) // Tamanho com folga para badge e texto "Offline"
     } else {
         (380.0, 520.0) // Tamanho expandido
     };
diff --git a/apps/desktop/src/chat/ChatWidget.tsx b/apps/desktop/src/chat/ChatWidget.tsx
index bc8fcf3..c2591aa 100644
--- a/apps/desktop/src/chat/ChatWidget.tsx
+++ b/apps/desktop/src/chat/ChatWidget.tsx
@@ -49,6 +49,7 @@ export function ChatWidget({ ticketId }: ChatWidgetProps) {
   const [hasSession, setHasSession] = useState(false)
   const [pendingAttachments, setPendingAttachments] = useState<UploadedAttachment[]>([])
   const [isMinimized, setIsMinimized] = useState(false)
+  const [unreadCount, setUnreadCount] = useState(0)
 
   const messagesEndRef = useRef<HTMLDivElement>(null)
   const lastFetchRef = useRef<number>(0)
@@ -186,7 +187,7 @@ export function ChatWidget({ ticketId }: ChatWidgetProps) {
     init()
 
     // Listener para eventos de nova mensagem do Tauri
-    const unlistenPromise = listen<{ ticketId: string; message: ChatMessage }>(
+    const unlistenNewMessage = listen<{ ticketId: string; message: ChatMessage }>(
       "raven://chat/new-message",
       (event) => {
         if (event.payload.ticketId === ticketId) {
@@ -202,12 +203,25 @@ export function ChatWidget({ ticketId }: ChatWidgetProps) {
       }
     )
 
+    // Listener para atualização de mensagens não lidas
+    const unlistenUnread = listen<{ totalUnread: number; sessions: Array<{ ticketId: string; unreadCount: number }> }>(
+      "raven://chat/unread-update",
+      (event) => {
+        // Encontrar o unread count para este ticket
+        const session = event.payload.sessions?.find(s => s.ticketId === ticketId)
+        if (session) {
+          setUnreadCount(session.unreadCount ?? 0)
+        }
+      }
+    )
+
     return () => {
       mounted = false
       if (pollIntervalRef.current) {
         clearInterval(pollIntervalRef.current)
       }
-      unlistenPromise.then(unlisten => unlisten())
+      unlistenNewMessage.then(unlisten => unlisten())
+      unlistenUnread.then(unlisten => unlisten())
     }
   }, [ticketId, loadConfig, fetchMessages, fetchSessionInfo])
 
@@ -378,7 +392,7 @@ export function ChatWidget({ ticketId }: ChatWidgetProps) {
       <div className="flex h-full w-full items-end justify-end bg-transparent">
         <button
           onClick={handleExpand}
-          className="flex items-center gap-2 rounded-full bg-black px-4 py-2 text-white shadow-lg hover:bg-black/90"
+          className="relative flex items-center gap-2 rounded-full bg-black px-4 py-2 text-white shadow-lg hover:bg-black/90"
         >
           <MessageCircle className="size-4" />
           <span className="text-sm font-medium">
@@ -386,6 +400,12 @@ export function ChatWidget({ ticketId }: ChatWidgetProps) {
           </span>
           <span className="size-2 rounded-full bg-emerald-400" />
           <ChevronUp className="size-4" />
+          {/* Badge de mensagens não lidas */}
+          {unreadCount > 0 && (
+            <span className="absolute -right-1 -top-1 flex size-5 items-center justify-center rounded-full bg-red-500 text-xs font-bold">
+              {unreadCount > 9 ? "9+" : unreadCount}
+            </span>
+          )}
         </button>
       </div>
     )