diff --git a/src/components/portal/portal-ticket-list.tsx b/src/components/portal/portal-ticket-list.tsx
index bfd9d37..c0907b6 100644
--- a/src/components/portal/portal-ticket-list.tsx
+++ b/src/components/portal/portal-ticket-list.tsx
@@ -8,9 +8,11 @@ import { DEFAULT_TENANT_ID } from "@/lib/constants"
 import { mapTicketsFromServerList } from "@/lib/mappers/ticket"
 import type { Ticket } from "@/lib/schemas/ticket"
 import { useAuth } from "@/lib/auth-client"
+import Link from "next/link"
 import { Card, CardContent, CardHeader, CardTitle } from "@/components/ui/card"
 import { Empty, EmptyDescription, EmptyHeader, EmptyMedia, EmptyTitle } from "@/components/ui/empty"
 import { Spinner } from "@/components/ui/spinner"
+import { Button } from "@/components/ui/button"
 import { PortalTicketCard } from "@/components/portal/portal-ticket-card"
 
 export function PortalTicketList() {
@@ -56,13 +58,18 @@ export function PortalTicketList() {
           <Empty>
             <EmptyHeader>
               <EmptyMedia variant="icon">
-                <span className="text-2xl">📭</span>
+                <span className="inline-block size-3 rounded-full border border-slate-300 bg-[#00e8ff]" />
               </EmptyMedia>
-              <EmptyTitle className="text-neutral-900">Nenhum chamado aberto</EmptyTitle>
+              <EmptyTitle className="text-neutral-900">Nenhum ticket encontrado</EmptyTitle>
               <EmptyDescription className="text-neutral-600">
-                Quando você registrar um chamado, ele aparecerá aqui. Clique em “Abrir chamado” para iniciar um novo atendimento.
+                Ajuste os filtros ou crie um novo ticket.
               </EmptyDescription>
             </EmptyHeader>
+            <div className="mt-4">
+              <Button asChild className="rounded-full bg-neutral-900 px-4 text-sm font-semibold text-white hover:bg-neutral-900/90">
+                <Link href="/portal/tickets/new">Novo ticket</Link>
+              </Button>
+            </div>
           </Empty>
         </CardContent>
       </Card>