fix(select): evitar value vazio em Select (fila) no novo ticket; feat(timeline): nomes/avatares do ator e mensagens PT-BR; feat(ui): skeletons para lista e recentes; grid de anexos e legendas; melhorias de cards/padding

web/src/components/tickets/ticket-comments.tsx

@@ -105,7 +105,7 @@ export function TicketComments({ ticket }: TicketCommentsProps) {
                     {comment.body}
                   </div>
           {comment.attachments?.length ? (
-            <div className="flex flex-wrap gap-3">
+            <div className="grid max-w-xl grid-cols-[repeat(auto-fill,minmax(96px,1fr))] gap-3">
               {comment.attachments.map((a) => {
                 const att = a as any
                 const isImg = (att?.url ?? "").match(/\.(png|jpe?g|gif|webp|svg)$/i)