Reorganiza gestão de usuários e remove dados mock
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Esdras Renan
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630110bf3a
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20 changed files with 1863 additions and 1368 deletions
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src/lib/country-codes.ts
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1234
src/lib/country-codes.ts
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import { addMinutes, subHours, subMinutes } from "date-fns"
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import { z } from "zod"
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import {
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commentVisibilitySchema,
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ticketChannelSchema,
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ticketPrioritySchema,
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ticketSchema,
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ticketStatusSchema,
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ticketWithDetailsSchema,
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ticketPlayContextSchema,
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ticketQueueSummarySchema,
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} from "@/lib/schemas/ticket"
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const tenantId = "tenant-atlas"
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type UserRecord = z.infer<typeof ticketSchema>["requester"]
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const users: Record<string, UserRecord> = {
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rever: {
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id: "user-rever",
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name: "Rever",
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email: "renan.pac@paulicon.com.br",
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avatarUrl: "https://avatar.vercel.sh/rever",
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teams: ["Chamados"],
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},
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carla: {
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id: "user-carla",
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name: "Carla Menezes",
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email: "carla.menezes@example.com",
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avatarUrl: "https://avatar.vercel.sh/carla",
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teams: ["Laboratório"],
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},
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diego: {
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id: "user-diego",
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name: "Diego Ramos",
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email: "diego.ramos@example.com",
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avatarUrl: "https://avatar.vercel.sh/diego",
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teams: ["Field Services"],
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},
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eduarda: {
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id: "user-eduarda",
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name: "Eduarda Rocha",
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email: "eduarda.rocha@example.com",
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avatarUrl: "https://avatar.vercel.sh/eduarda",
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teams: ["Clientes"],
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},
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}
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const queues = [
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{ id: "queue-chamados", name: "Chamados", pending: 18, waiting: 4, breached: 2 },
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{ id: "queue-laboratorio", name: "Laboratório", pending: 9, waiting: 3, breached: 1 },
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{ id: "queue-field", name: "Field Services", pending: 5, waiting: 2, breached: 0 },
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]
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const baseTickets = [
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{
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id: "ticket-1001",
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tenantId,
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reference: 41001,
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subject: "Erro 500 ao acessar portal do cliente",
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summary: "Clientes relatam erro intermitente no portal web",
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status: ticketStatusSchema.enum.AWAITING_ATTENDANCE,
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priority: ticketPrioritySchema.enum.URGENT,
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channel: ticketChannelSchema.enum.EMAIL,
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queue: "Chamados",
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requester: users.eduarda,
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assignee: users.rever,
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slaPolicy: {
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id: "sla-critical",
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name: "SLA Crítico",
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targetMinutesToFirstResponse: 15,
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targetMinutesToResolution: 240,
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},
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dueAt: addMinutes(new Date(), 120),
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firstResponseAt: subMinutes(new Date(), 20),
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resolvedAt: null,
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updatedAt: subMinutes(new Date(), 10),
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createdAt: subHours(new Date(), 5),
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tags: ["portal", "cliente"],
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lastTimelineEntry: "Prioridade atualizada para URGENT por Rever",
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metrics: {
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timeWaitingMinutes: 12,
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timeOpenedMinutes: 300,
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},
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},
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{
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id: "ticket-1002",
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tenantId,
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reference: 41002,
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subject: "Integração ERP parada",
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summary: "Webhook do ERP retornando timeout",
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status: ticketStatusSchema.enum.PAUSED,
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priority: ticketPrioritySchema.enum.HIGH,
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channel: ticketChannelSchema.enum.WHATSAPP,
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queue: "Laboratório",
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requester: users.eduarda,
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assignee: users.carla,
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slaPolicy: {
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id: "sla-priority",
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name: "SLA Prioritário",
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targetMinutesToFirstResponse: 30,
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targetMinutesToResolution: 360,
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},
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dueAt: addMinutes(new Date(), 240),
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firstResponseAt: subMinutes(new Date(), 60),
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resolvedAt: null,
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updatedAt: subMinutes(new Date(), 30),
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createdAt: subHours(new Date(), 8),
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tags: ["Integração", "erp"],
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lastTimelineEntry: "Aguardando retorno do fornecedor externo",
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metrics: {
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timeWaitingMinutes: 90,
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timeOpenedMinutes: 420,
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},
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},
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{
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id: "ticket-1003",
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tenantId,
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reference: 41003,
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subject: "Solicitação de acesso VPN",
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summary: "Novo colaborador precisa de acesso",
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status: ticketStatusSchema.enum.PENDING,
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priority: ticketPrioritySchema.enum.MEDIUM,
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channel: ticketChannelSchema.enum.MANUAL,
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queue: "Field Services",
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requester: users.eduarda,
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assignee: null,
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slaPolicy: null,
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dueAt: null,
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firstResponseAt: null,
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resolvedAt: null,
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updatedAt: subHours(new Date(), 1),
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createdAt: subHours(new Date(), 1),
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tags: ["vpn"],
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metrics: null,
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},
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{
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id: "ticket-1004",
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tenantId,
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reference: 41004,
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subject: "Bug no app mobile - upload de foto",
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summary: "Upload trava com arquivos acima de 5MB",
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status: ticketStatusSchema.enum.PAUSED,
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priority: ticketPrioritySchema.enum.HIGH,
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channel: ticketChannelSchema.enum.CHAT,
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queue: "Laboratório",
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requester: users.eduarda,
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assignee: users.carla,
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slaPolicy: {
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id: "sla-standard",
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name: "SLA Padrão",
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targetMinutesToFirstResponse: 60,
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targetMinutesToResolution: 720,
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},
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dueAt: addMinutes(new Date(), 360),
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firstResponseAt: subMinutes(new Date(), 50),
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resolvedAt: null,
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updatedAt: subMinutes(new Date(), 90),
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createdAt: subHours(new Date(), 12),
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tags: ["mobile", "upload"],
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lastTimelineEntry: "Ticket pausado aguardando logs do time Mobile",
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metrics: {
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timeWaitingMinutes: 180,
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timeOpenedMinutes: 720,
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},
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},
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{
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id: "ticket-1005",
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tenantId,
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reference: 41005,
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subject: "Reclamação de cobranca duplicada",
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summary: "Cliente recebeu boleto duplicado",
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status: ticketStatusSchema.enum.RESOLVED,
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priority: ticketPrioritySchema.enum.MEDIUM,
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channel: ticketChannelSchema.enum.EMAIL,
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queue: "Chamados",
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requester: users.eduarda,
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assignee: users.rever,
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slaPolicy: {
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id: "sla-standard",
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name: "SLA Padrão",
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targetMinutesToFirstResponse: 60,
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targetMinutesToResolution: 720,
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},
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dueAt: null,
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firstResponseAt: subMinutes(new Date(), 80),
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resolvedAt: subMinutes(new Date(), 10),
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updatedAt: subMinutes(new Date(), 5),
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createdAt: subHours(new Date(), 20),
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tags: ["financeiro"],
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lastTimelineEntry: "Ticket resolvido, aguardando confirmação do cliente",
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metrics: {
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timeWaitingMinutes: 30,
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timeOpenedMinutes: 1100,
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},
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},
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]
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export const tickets = baseTickets as Array<z.infer<typeof ticketSchema>>
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const commentsByTicket: Record<string, z.infer<typeof ticketWithDetailsSchema>["comments"]> = {
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"ticket-1001": [
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{
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id: "comment-1",
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author: users.rever,
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visibility: commentVisibilitySchema.enum.INTERNAL,
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body: "Logs coletados e enviados para o time de infraestrutura.",
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attachments: [],
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createdAt: subMinutes(new Date(), 40),
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updatedAt: subMinutes(new Date(), 40),
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},
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{
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id: "comment-2",
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author: users.rever,
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visibility: commentVisibilitySchema.enum.PUBLIC,
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body: "Estamos investigando o incidente, retorno em 30 minutos.",
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attachments: [],
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createdAt: subMinutes(new Date(), 25),
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updatedAt: subMinutes(new Date(), 25),
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},
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],
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"ticket-1002": [
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{
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id: "comment-3",
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author: users.carla,
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visibility: commentVisibilitySchema.enum.INTERNAL,
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body: "Contato realizado com fornecedor, aguardando confirmação.",
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attachments: [],
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createdAt: subMinutes(new Date(), 70),
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updatedAt: subMinutes(new Date(), 70),
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},
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],
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}
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const timelineByTicket: Record<string, z.infer<typeof ticketWithDetailsSchema>["timeline"]> = {
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"ticket-1001": [
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{
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id: "timeline-1",
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type: "STATUS_CHANGED",
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payload: { from: "PENDING", to: "AWAITING_ATTENDANCE" },
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createdAt: subHours(new Date(), 5),
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},
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{
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id: "timeline-2",
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type: "ASSIGNEE_CHANGED",
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payload: { assignee: users.rever.name },
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createdAt: subHours(new Date(), 4),
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},
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{
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id: "timeline-3",
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type: "COMMENT_ADDED",
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payload: { author: users.rever.name },
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createdAt: subHours(new Date(), 1),
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},
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],
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"ticket-1002": [
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{
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id: "timeline-4",
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type: "STATUS_CHANGED",
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payload: { from: "AWAITING_ATTENDANCE", to: "PAUSED" },
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createdAt: subHours(new Date(), 3),
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},
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],
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}
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export const ticketDetails = tickets.map((ticket) => ({
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...ticket,
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description:
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"Incidente reportado automaticamente pelo monitoramento. Logs indicam aumento de latência em chamadas ao servico de autenticação.",
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customFields: {
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ambiente: { label: "Ambiente", type: "select", value: "producao", displayValue: "Produção" },
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categoria: { label: "Categoria", type: "text", value: "Incidente" },
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impacto: { label: "Impacto", type: "select", value: "alto", displayValue: "Alto" },
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},
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timeline:
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timelineByTicket[ticket.id] ??
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([
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{
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id: `timeline-${ticket.id}`,
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type: "CREATED",
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createdAt: ticket.createdAt,
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payload: { requester: ticket.requester.name },
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},
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] as z.infer<typeof ticketWithDetailsSchema>["timeline"]),
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comments: commentsByTicket[ticket.id] ?? [],
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})) as Array<z.infer<typeof ticketWithDetailsSchema>>
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export function getTicketById(id: string) {
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return ticketDetails.find((ticket) => ticket.id === id)
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}
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export const queueSummaries = queues as Array<z.infer<typeof ticketQueueSummarySchema>>
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export const playContext = {
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queue: queueSummaries[0],
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nextTicket:
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tickets.find(
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(ticket) =>
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ticket.status !== ticketStatusSchema.enum.RESOLVED
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) ?? null,
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} as z.infer<typeof ticketPlayContextSchema>
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