style: rename support queues and align category badges

web/convex/bootstrap.ts

@@ -10,8 +10,8 @@ export const ensureDefaults = mutation({
       .collect();
     if (existing.length === 0) {
       const queues = [
-        { name: "Suporte N1", slug: "suporte-n1" },
+        { name: "Chamados", slug: "chamados" },
-        { name: "Suporte N2", slug: "suporte-n2" },
+        { name: "Laboratório", slug: "laboratorio" },
         { name: "Field Services", slug: "field-services" },
       ];
       for (const q of queues) {

web/convex/seed.ts

@@ -13,8 +13,8 @@ export const seedDemo = mutation({
       ? existingQueues
       : await Promise.all(
           [
-            { name: "Suporte N1", slug: "suporte-n1" },
+            { name: "Chamados", slug: "chamados" },
-            { name: "Suporte N2", slug: "suporte-n2" },
+            { name: "Laboratório", slug: "laboratorio" },
           ].map((q) => ctx.db.insert("queues", { tenantId, name: q.name, slug: q.slug, teamId: undefined }))
         ).then((ids) => Promise.all(ids.map((id) => ctx.db.get(id))))
             ;

web/src/components/tickets/tickets-table.tsx

@@ -35,7 +35,6 @@ const channelLabel: Record<string, string> = {
 const cellClass = "px-6 py-5 align-top text-sm text-neutral-700 first:pl-8 last:pr-8"
 const queueBadgeClass = "inline-flex items-center rounded-full border border-slate-200 bg-slate-50 px-3 py-1 text-xs font-semibold text-neutral-700"
 const channelBadgeClass = "inline-flex items-center gap-2 rounded-full border border-slate-200 bg-slate-50 px-3 py-1 text-xs font-semibold text-neutral-700"
-const tagBadgeClass = "inline-flex items-center rounded-full border border-slate-200 bg-slate-50 px-2.5 py-0.5 text-[11px] font-medium text-neutral-600"
 const categoryBadgeClass = "inline-flex items-center gap-1 rounded-full border border-[#00e8ff]/50 bg-[#00e8ff]/10 px-2.5 py-0.5 text-[11px] font-semibold text-[#02414d]"
 const tableRowClass = "group border-b border-slate-100 text-sm transition-colors hover:bg-slate-100/70 last:border-none"
 
@@ -170,17 +169,13 @@ export function TicketsTable({ tickets = ticketsMock }: TicketsTableProps) {
                     </span>
                     <div className="flex flex-wrap items-center gap-2 text-xs text-neutral-500">
                       <span className="font-semibold text-neutral-700">{ticket.requester.name}</span>
-                      {ticket.category ? (
+                      <Badge
-                        <Badge className={categoryBadgeClass}>
+                        className={categoryBadgeClass}
-                          {ticket.category.name}
+                      >
-                          {ticket.subcategory ? ` • ${ticket.subcategory.name}` : ""}
+                        {ticket.category
+                          ? `${ticket.category.name}${ticket.subcategory ? ` • ${ticket.subcategory.name}` : ""}`
+                          : "Sem categoria"}
                       </Badge>
-                      ) : null}
-                      {ticket.tags?.map((tag) => (
-                        <Badge key={tag} className={tagBadgeClass}>
-                          {tag}
-                        </Badge>
-                      ))}
                     </div>
                   </div>
                 </TableCell>

web/src/lib/mappers/__tests__/ticket.test.ts

@@ -35,7 +35,7 @@ describe("ticket mappers", () => {
       status: "OPEN",
       priority: "MEDIUM",
       channel: "EMAIL",
-      queue: "Suporte N1",
+      queue: "Chamados",
       requester: { id: "u1", name: "Ana", email: "a@a.com", teams: [] },
       assignee: { id: "u2", name: "Bruno", email: "b@b.com", teams: [] },
       updatedAt: now,

web/src/lib/mocks/tickets.ts

@@ -22,21 +22,21 @@ const users: Record<string, UserRecord> = {
     name: "Ana Souza",
     email: "ana.souza@example.com",
     avatarUrl: "https://avatar.vercel.sh/ana",
-    teams: ["Suporte N1"],
+    teams: ["Chamados"],
   },
   bruno: {
     id: "user-bruno",
     name: "Bruno Lima",
     email: "bruno.lima@example.com",
     avatarUrl: "https://avatar.vercel.sh/bruno",
-    teams: ["Suporte N1"],
+    teams: ["Chamados"],
   },
   carla: {
     id: "user-carla",
     name: "Carla Menezes",
     email: "carla.menezes@example.com",
     avatarUrl: "https://avatar.vercel.sh/carla",
-    teams: ["Suporte N2"],
+    teams: ["Laboratório"],
   },
   diego: {
     id: "user-diego",
@@ -55,8 +55,8 @@ const users: Record<string, UserRecord> = {
 }
 
 const queues = [
-  { id: "queue-suporte-n1", name: "Suporte N1", pending: 18, waiting: 4, breached: 2 },
+  { id: "queue-chamados", name: "Chamados", pending: 18, waiting: 4, breached: 2 },
-  { id: "queue-suporte-n2", name: "Suporte N2", pending: 9, waiting: 3, breached: 1 },
+  { id: "queue-laboratorio", name: "Laboratório", pending: 9, waiting: 3, breached: 1 },
   { id: "queue-field", name: "Field Services", pending: 5, waiting: 2, breached: 0 },
 ]
 
@@ -70,7 +70,7 @@ const baseTickets = [
     status: ticketStatusSchema.enum.OPEN,
     priority: ticketPrioritySchema.enum.URGENT,
     channel: ticketChannelSchema.enum.EMAIL,
-    queue: "Suporte N1",
+    queue: "Chamados",
     requester: users.eduarda,
     assignee: users.ana,
     slaPolicy: {
@@ -100,7 +100,7 @@ const baseTickets = [
     status: ticketStatusSchema.enum.PENDING,
     priority: ticketPrioritySchema.enum.HIGH,
     channel: ticketChannelSchema.enum.WHATSAPP,
-    queue: "Suporte N2",
+    queue: "Laboratório",
     requester: users.eduarda,
     assignee: users.carla,
     slaPolicy: {
@@ -151,7 +151,7 @@ const baseTickets = [
     status: ticketStatusSchema.enum.ON_HOLD,
     priority: ticketPrioritySchema.enum.HIGH,
     channel: ticketChannelSchema.enum.CHAT,
-    queue: "Suporte N2",
+    queue: "Laboratório",
     requester: users.eduarda,
     assignee: users.carla,
     slaPolicy: {
@@ -181,7 +181,7 @@ const baseTickets = [
     status: ticketStatusSchema.enum.RESOLVED,
     priority: ticketPrioritySchema.enum.MEDIUM,
     channel: ticketChannelSchema.enum.EMAIL,
-    queue: "Suporte N1",
+    queue: "Chamados",
     requester: users.eduarda,
     assignee: users.bruno,
     slaPolicy: {