feat: dispositivos e ajustes de csat e relatórios
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codex-bot
parent
25d2a9b062
commit
e0ef66555d
86 changed files with 5811 additions and 992 deletions
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@ -188,7 +188,7 @@ export function CompanyReport() {
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</Card>
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<Card className="border-slate-200">
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<CardHeader>
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<CardTitle className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Máquinas monitoradas</CardTitle>
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<CardTitle className="text-xs font-semibold uppercase tracking-wide text-neutral-500">Dispositivos monitoradas</CardTitle>
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<CardDescription className="text-neutral-600">Inventário registrado nesta empresa.</CardDescription>
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</CardHeader>
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<CardContent className="text-3xl font-semibold text-neutral-900">{report.machines.total}</CardContent>
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@ -291,7 +291,7 @@ export function CompanyReport() {
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<Card className="border-slate-200">
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<CardHeader>
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<CardTitle className="text-lg font-semibold text-neutral-900">Sistemas operacionais</CardTitle>
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<CardDescription className="text-neutral-600">Inventário das máquinas desta empresa.</CardDescription>
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<CardDescription className="text-neutral-600">Inventário das dispositivos desta empresa.</CardDescription>
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</CardHeader>
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<CardContent className="pb-6">
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<ChartContainer config={MACHINE_STATUS_CONFIG} className="mx-auto aspect-square max-h-[240px]">
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@ -1,7 +1,7 @@
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"use client"
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import { useQuery } from "convex/react"
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import { IconMoodSmile, IconStars, IconMessageCircle2 } from "@tabler/icons-react"
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import { IconMoodSmile, IconStars, IconMessageCircle2, IconTarget } from "@tabler/icons-react"
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import { api } from "@/convex/_generated/api"
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import type { Id } from "@/convex/_generated/dataModel"
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import { useAuth } from "@/lib/auth-client"
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@ -13,7 +13,7 @@ import { useState } from "react"
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import { Bar, BarChart, CartesianGrid, XAxis } from "recharts"
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import { ChartContainer, ChartTooltip, ChartTooltipContent } from "@/components/ui/chart"
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import { Button } from "@/components/ui/button"
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import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
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import { SearchableCombobox, type SearchableComboboxOption } from "@/components/ui/searchable-combobox"
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import { ToggleGroup, ToggleGroupItem } from "@/components/ui/toggle-group"
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import { usePersistentCompanyFilter } from "@/lib/use-company-filter"
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@ -49,53 +49,84 @@ export function CsatReport() {
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)
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}
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const companyOptions = (companies ?? []).map<SearchableComboboxOption>((company) => ({
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value: company.id,
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label: company.name,
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}))
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const comboboxOptions: SearchableComboboxOption[] = [
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{ value: "all", label: "Todas as empresas" },
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...companyOptions,
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]
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const handleCompanyChange = (value: string | null) => {
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setCompanyId(value ?? "all")
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}
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const selectedCompany = companyId === "all" ? "all" : companyId
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const averageScore = typeof data.averageScore === "number" ? data.averageScore : null
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const positiveRate = typeof data.positiveRate === "number" ? data.positiveRate : null
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const agentStats = Array.isArray(data.byAgent) ? data.byAgent : []
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const topAgent = agentStats[0] ?? null
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const agentChartData = agentStats.map((agent: { agentName: string; averageScore: number | null; totalResponses: number; positiveRate: number | null }) => ({
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agent: agent.agentName ?? "Sem responsável",
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average: agent.averageScore ?? 0,
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total: agent.totalResponses ?? 0,
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positive: agent.positiveRate ? Math.round(agent.positiveRate * 1000) / 10 : 0,
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}))
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return (
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<div className="space-y-8">
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<div className="grid gap-4 md:grid-cols-3">
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<div className="flex flex-col gap-3 md:flex-row md:items-center md:justify-between">
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<div className="space-y-1">
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<h2 className="text-xl font-semibold text-neutral-900">CSAT — Satisfação dos chamados</h2>
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<p className="text-sm text-neutral-600">
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Avalie a experiência dos usuários e acompanhe o desempenho da equipe de atendimento.
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</p>
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</div>
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<div className="flex flex-wrap items-center gap-2 md:justify-end">
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<SearchableCombobox
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value={selectedCompany}
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onValueChange={handleCompanyChange}
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options={comboboxOptions}
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className="w-56"
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placeholder="Filtrar por empresa"
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/>
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<ToggleGroup
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type="single"
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value={timeRange}
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onValueChange={(value) => {
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if (value) setTimeRange(value)
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}}
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variant="outline"
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className="hidden *:data-[slot=toggle-group-item]:!px-4 md:flex"
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>
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<ToggleGroupItem value="90d">90 dias</ToggleGroupItem>
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<ToggleGroupItem value="30d">30 dias</ToggleGroupItem>
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<ToggleGroupItem value="7d">7 dias</ToggleGroupItem>
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</ToggleGroup>
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<Button asChild size="sm" variant="outline">
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<a href={`/api/reports/csat.xlsx?range=${timeRange}${companyId !== "all" ? `&companyId=${companyId}` : ""}`} download>
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Exportar XLSX
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</a>
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</Button>
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</div>
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</div>
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<div className="grid gap-4 md:grid-cols-2 xl:grid-cols-4">
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<Card className="border-slate-200">
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<CardHeader>
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<CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
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<IconMoodSmile className="size-4 text-teal-500" /> CSAT médio
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</CardTitle>
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<CardDescription className="text-neutral-600">Média das respostas recebidas.</CardDescription>
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<CardAction>
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<div className="flex flex-wrap items-center justify-end gap-2 md:gap-3">
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<Select value={companyId} onValueChange={setCompanyId}>
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<SelectTrigger className="w-56">
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<SelectValue placeholder="Todas as empresas" />
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</SelectTrigger>
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<SelectContent className="rounded-xl">
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<SelectItem value="all">Todas as empresas</SelectItem>
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{(companies ?? []).map((c) => (
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<SelectItem key={c.id} value={c.id}>{c.name}</SelectItem>
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))}
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</SelectContent>
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</Select>
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<ToggleGroup
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type="single"
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value={timeRange}
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onValueChange={setTimeRange}
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variant="outline"
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className="hidden *:data-[slot=toggle-group-item]:!px-4 md:flex"
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>
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<ToggleGroupItem value="90d">90 dias</ToggleGroupItem>
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<ToggleGroupItem value="30d">30 dias</ToggleGroupItem>
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<ToggleGroupItem value="7d">7 dias</ToggleGroupItem>
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</ToggleGroup>
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<Button asChild size="sm" variant="outline">
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<a href={`/api/reports/csat.xlsx?range=${timeRange}${companyId !== "all" ? `&companyId=${companyId}` : ""}`} download>
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Exportar XLSX
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</a>
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</Button>
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</div>
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</CardAction>
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<CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
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<IconMoodSmile className="size-4 text-teal-500" /> CSAT médio
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</CardTitle>
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<CardDescription className="text-neutral-600">Média das respostas recebidas.</CardDescription>
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</CardHeader>
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<CardContent className="text-3xl font-semibold text-neutral-900">
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{formatScore(data.averageScore)}
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{formatScore(averageScore)} <span className="text-base font-normal text-neutral-500">/ 5</span>
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</CardContent>
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</Card>
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<Card className="border-slate-200">
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<CardHeader>
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<CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
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@ -105,30 +136,104 @@ export function CsatReport() {
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</CardHeader>
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<CardContent className="text-3xl font-semibold text-neutral-900">{data.totalSurveys}</CardContent>
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</Card>
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<Card className="border-slate-200">
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<CardHeader>
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<CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
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<IconMessageCircle2 className="size-4 text-sky-500" /> Últimas avaliações
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<IconTarget className="size-4 text-amber-500" /> Avaliações positivas
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</CardTitle>
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<CardDescription className="text-neutral-600">Até 10 registros mais recentes.</CardDescription>
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<CardDescription className="text-neutral-600">Notas iguais ou superiores a 4.</CardDescription>
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</CardHeader>
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<CardContent className="space-y-2">
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{data.recent.length === 0 ? (
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<p className="text-sm text-neutral-500">Ainda não coletamos nenhuma avaliação.</p>
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<CardContent className="text-3xl font-semibold text-neutral-900">
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{positiveRate === null ? "—" : `${(positiveRate * 100).toFixed(1).replace(".0", "")}%`}
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</CardContent>
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</Card>
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<Card className="border-slate-200">
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<CardHeader>
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<CardTitle className="flex items-center gap-2 text-xs font-semibold uppercase tracking-wide text-neutral-500">
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<IconMessageCircle2 className="size-4 text-sky-500" /> Destaque do período
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</CardTitle>
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<CardDescription className="text-neutral-600">Agente com melhor média no recorte selecionado.</CardDescription>
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</CardHeader>
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<CardContent className="space-y-1">
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{topAgent ? (
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<>
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<p className="text-base font-semibold text-neutral-900">{topAgent.agentName}</p>
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<p className="text-sm text-neutral-600">
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{topAgent.averageScore ? `${topAgent.averageScore.toFixed(2)} / 5` : "Sem notas suficientes"}
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</p>
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<p className="text-xs text-neutral-500">{topAgent.totalResponses} avaliação{topAgent.totalResponses === 1 ? "" : "s"}</p>
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</>
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) : (
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data.recent.map((item: { ticketId: string; reference: number; score: number; receivedAt: number }) => (
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<div key={`${item.ticketId}-${item.receivedAt}`} className="flex items-center justify-between rounded-lg border border-slate-200 px-3 py-2 text-sm">
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<span>#{item.reference}</span>
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<Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
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Nota {item.score}
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</Badge>
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</div>
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))
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<p className="text-sm text-neutral-500">Ainda não há avaliações suficientes.</p>
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)}
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</CardContent>
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</Card>
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</div>
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<Card className="border-slate-200">
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<CardHeader>
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<div className="flex flex-col gap-2 lg:flex-row lg:items-center lg:justify-between">
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<div>
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<CardTitle className="text-lg font-semibold text-neutral-900">Últimas avaliações</CardTitle>
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<CardDescription className="text-neutral-600">
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Até 10 registros mais recentes enviados pelos usuários.
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</CardDescription>
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</div>
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</div>
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</CardHeader>
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<CardContent className="space-y-2">
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{data.recent.length === 0 ? (
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<p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
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Ainda não coletamos nenhuma avaliação no período selecionado.
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</p>
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) : (
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data.recent.map(
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(item: {
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ticketId: string
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reference: number
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score: number
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maxScore?: number | null
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comment?: string | null
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receivedAt: number
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assigneeName?: string | null
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}) => {
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const normalized =
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item.maxScore && item.maxScore > 0
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? Math.round(((item.score / item.maxScore) * 5) * 10) / 10
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: item.score
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const badgeLabel =
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item.maxScore && item.maxScore !== 5
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? `${item.score}/${item.maxScore}`
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: normalized.toFixed(1).replace(/\.0$/, "")
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return (
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<div
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key={`${item.ticketId}-${item.receivedAt}`}
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className="flex items-center justify-between gap-3 rounded-lg border border-slate-200 px-3 py-2 text-sm"
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>
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<div className="flex flex-col gap-1">
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<span className="font-semibold text-neutral-800">#{item.reference}</span>
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{item.assigneeName ? (
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<Badge variant="outline" className="w-fit rounded-full border-neutral-200 text-xs text-neutral-600">
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{item.assigneeName}
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</Badge>
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) : null}
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{item.comment ? (
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<span className="text-xs text-neutral-500 line-clamp-2">“{item.comment}”</span>
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) : null}
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</div>
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<Badge variant="outline" className="rounded-full border-neutral-300 text-neutral-600">
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Nota {badgeLabel}
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</Badge>
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</div>
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)
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}
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)
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)}
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</CardContent>
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</Card>
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<Card className="border-slate-200">
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<CardHeader>
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<CardTitle className="text-lg font-semibold text-neutral-900">Distribuição das notas</CardTitle>
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@ -140,17 +245,80 @@ export function CsatReport() {
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{data.totalSurveys === 0 ? (
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<p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">Sem respostas no período.</p>
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) : (
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<ChartContainer config={{}} className="aspect-auto h-[260px] w-full">
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<ChartContainer config={{ total: { label: "Respostas" } }} className="aspect-auto h-[260px] w-full">
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<BarChart data={data.distribution.map((d: { score: number; total: number }) => ({ score: `Nota ${d.score}`, total: d.total }))}>
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<CartesianGrid vertical={false} />
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<XAxis dataKey="score" tickLine={false} axisLine={false} tickMargin={8} />
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<Bar dataKey="total" fill="var(--chart-3)" radius={[4, 4, 0, 0]} />
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<ChartTooltip content={<ChartTooltipContent className="w-[180px]" nameKey="Respostas" />} />
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<ChartTooltip content={<ChartTooltipContent className="w-[180px]" nameKey="total" />} />
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</BarChart>
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</ChartContainer>
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)}
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</CardContent>
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</Card>
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<Card className="border-slate-200">
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<CardHeader>
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<CardTitle className="text-lg font-semibold text-neutral-900">Desempenho por agente</CardTitle>
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<CardDescription className="text-neutral-600">
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Média ponderada (1 a 5) e volume de avaliações recebidas por integrante da equipe.
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</CardDescription>
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</CardHeader>
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<CardContent className="grid gap-6 lg:grid-cols-[3fr_2fr]">
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{agentChartData.length === 0 ? (
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<p className="rounded-lg border border-dashed border-slate-200 p-6 text-sm text-neutral-500">
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Ainda não há avaliações atreladas a agentes no período selecionado.
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</p>
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) : (
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<>
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<ChartContainer
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config={{
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average: { label: "Média (1-5)", color: "hsl(var(--chart-1))" },
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}}
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className="aspect-auto h-[280px] w-full"
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>
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<BarChart data={agentChartData}>
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<CartesianGrid vertical={false} />
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<XAxis dataKey="agent" tickLine={false} axisLine={false} tickMargin={8} />
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<Bar dataKey="average" fill="var(--chart-1)" radius={[4, 4, 0, 0]} />
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<ChartTooltip
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content={
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<ChartTooltipContent
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className="w-[220px]"
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nameKey="average"
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labelFormatter={(label) => `Agente: ${label}`}
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valueFormatter={(value) => `${Number(value).toFixed(2)} / 5`}
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/>
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}
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/>
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</BarChart>
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</ChartContainer>
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<div className="space-y-3">
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{agentStats.slice(0, 6).map((agent: { agentName: string; averageScore: number | null; totalResponses: number; positiveRate: number | null }) => (
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<div
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key={`${agent.agentName}-${agent.totalResponses}`}
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className="flex items-center justify-between rounded-xl border border-slate-200 bg-white px-3 py-2"
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>
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<div className="flex flex-col">
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<span className="font-semibold text-neutral-900">{agent.agentName}</span>
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<span className="text-xs text-neutral-500">
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{agent.totalResponses} avaliação{agent.totalResponses === 1 ? "" : "s"}
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</span>
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</div>
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<div className="text-right text-sm font-semibold text-neutral-900">
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{agent.averageScore ? `${agent.averageScore.toFixed(2)} / 5` : "—"}
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<p className="text-xs font-normal text-neutral-500">
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{agent.positiveRate === null ? "—" : `${(agent.positiveRate * 100).toFixed(0)}% positivas`}
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</p>
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</div>
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</div>
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))}
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</div>
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</>
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)}
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</CardContent>
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</Card>
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</div>
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)
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}
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