feat: dispositivos e ajustes de csat e relatórios
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commit
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86 changed files with 5811 additions and 992 deletions
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@ -103,7 +103,7 @@ export function AuthProvider({ children }: { children: React.ReactNode }) {
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}
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}, [session?.user])
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// Sempre tenta obter o contexto da máquina.
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// Sempre tenta obter o contexto da dispositivo.
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// 1) Se a sessão Better Auth indicar role "machine", buscamos normalmente.
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// 2) Se a sessão vier nula (alguns ambientes WebView), ainda assim tentamos
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// carregar o contexto — se a API responder 200, assumimos que há sessão válida
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@ -303,7 +303,7 @@ export function AuthProvider({ children }: { children: React.ReactNode }) {
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// eslint-disable-next-line react-hooks/exhaustive-deps
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}, [ensureUser, session?.user?.email, session?.user?.tenantId, session?.user?.role, convexUserId])
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// Se não houver sessão mas tivermos contexto de máquina, tratamos como "machine"
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// Se não houver sessão mas tivermos contexto de dispositivo, tratamos como "machine"
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const baseRole = session?.user?.role ? session.user.role.toLowerCase() : (machineContext ? "machine" : null)
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const personaRole = session?.user?.machinePersona ? session.user.machinePersona.toLowerCase() : null
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const normalizedRole =
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67
src/lib/device-inventory-columns.ts
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67
src/lib/device-inventory-columns.ts
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@ -0,0 +1,67 @@
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export type DeviceInventoryColumnMetadata = {
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key: string
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label: string
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width: number
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default?: boolean
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description?: string
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}
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export type DeviceInventoryColumnConfig = {
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key: string
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label?: string
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}
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export const DEVICE_INVENTORY_COLUMN_METADATA: DeviceInventoryColumnMetadata[] = [
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{ key: "displayName", label: "Dispositivo", width: 26, default: true },
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{ key: "hostname", label: "Hostname", width: 24, default: true },
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{ key: "deviceType", label: "Tipo", width: 14, default: true },
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{ key: "devicePlatform", label: "Plataforma", width: 18, default: true },
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{ key: "company", label: "Empresa", width: 26, default: true },
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{ key: "status", label: "Status", width: 16, default: true },
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{ key: "persona", label: "Persona", width: 16, default: true },
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{ key: "active", label: "Ativo", width: 10, default: true },
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{ key: "lastHeartbeat", label: "Último heartbeat", width: 20, default: true },
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{ key: "assignedUser", label: "Responsável", width: 24, default: true },
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{ key: "assignedEmail", label: "E-mail responsável", width: 26, default: true },
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{ key: "linkedUsers", label: "Usuários vinculados", width: 28, default: true },
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{ key: "authEmail", label: "E-mail autenticado", width: 26, default: true },
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{ key: "osName", label: "Sistema operacional", width: 20, default: true },
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{ key: "osVersion", label: "Versão SO", width: 18, default: true },
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{ key: "architecture", label: "Arquitetura", width: 14, default: true },
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{ key: "hardwareVendor", label: "Fabricante", width: 20, default: true },
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{ key: "hardwareModel", label: "Modelo", width: 22, default: true },
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{ key: "hardwareSerial", label: "Serial hardware", width: 24, default: true },
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{ key: "cpu", label: "Processador", width: 22, default: true },
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{ key: "physicalCores", label: "Cores físicas", width: 14, default: true },
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{ key: "logicalCores", label: "Cores lógicas", width: 14, default: true },
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{ key: "memoryGiB", label: "Memória (GiB)", width: 20, default: true },
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{ key: "gpus", label: "GPUs", width: 24, default: true },
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{ key: "labels", label: "Labels", width: 24, default: true },
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{ key: "macs", label: "MACs", width: 24, default: true },
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{ key: "serials", label: "Seriais", width: 24, default: true },
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{ key: "primaryIp", label: "IP principal", width: 18, default: true },
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{ key: "publicIp", label: "IP público", width: 18, default: true },
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{ key: "registeredBy", label: "Registrado via", width: 18, default: true },
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{ key: "tokenExpiresAt", label: "Token expira em", width: 20, default: true },
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{ key: "tokenLastUsedAt", label: "Token último uso", width: 20, default: true },
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{ key: "tokenUsageCount", label: "Uso do token", width: 14, default: true },
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{ key: "createdAt", label: "Criado em", width: 20, default: true },
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{ key: "updatedAt", label: "Atualizado em", width: 20, default: true },
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{ key: "softwareCount", label: "Softwares instalados", width: 20, default: true },
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{ key: "osBuild", label: "Build SO", width: 18, default: true },
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{ key: "osLicense", label: "Licença ativada", width: 18, default: true },
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{ key: "osExperience", label: "Experiência SO", width: 18, default: true },
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{ key: "domain", label: "Domínio", width: 18, default: true },
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{ key: "workgroup", label: "Grupo de trabalho", width: 20, default: true },
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{ key: "deviceName", label: "Nome do dispositivo", width: 24, default: true },
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{ key: "boardSerial", label: "Serial placa-mãe", width: 24, default: true },
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{ key: "collaboratorName", label: "Colaborador (nome)", width: 24, default: true },
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{ key: "collaboratorEmail", label: "Colaborador (e-mail)", width: 26, default: true },
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{ key: "remoteAccessCount", label: "Acessos remotos", width: 18, default: true },
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{ key: "fleetId", label: "Fleet ID", width: 18, default: true },
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{ key: "fleetTeam", label: "Equipe Fleet", width: 18, default: true },
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{ key: "fleetUpdatedAt", label: "Fleet atualizado em", width: 20, default: true },
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{ key: "managementMode", label: "Modo de gestão", width: 20, default: false },
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]
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export type DeviceInventoryColumnKey = (typeof DEVICE_INVENTORY_COLUMN_METADATA)[number]["key"]
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@ -65,6 +65,11 @@ const serverTicketSchema = z.object({
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tags: z.array(z.string()).default([]).optional(),
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lastTimelineEntry: z.string().nullable().optional(),
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metrics: z.any().nullable().optional(),
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csatScore: z.number().nullable().optional(),
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csatMaxScore: z.number().nullable().optional(),
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csatComment: z.string().nullable().optional(),
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csatRatedAt: z.number().nullable().optional(),
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csatRatedBy: z.string().nullable().optional(),
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category: z
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.object({
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id: z.string(),
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@ -154,9 +159,17 @@ const serverTicketWithDetailsSchema = serverTicketSchema.extend({
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});
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export function mapTicketFromServer(input: unknown) {
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const s = serverTicketSchema.parse(input);
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const {
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csatScore,
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csatMaxScore,
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csatComment,
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csatRatedAt,
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csatRatedBy,
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...base
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} = serverTicketSchema.parse(input);
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const s = { csatScore, csatMaxScore, csatComment, csatRatedAt, csatRatedBy, ...base };
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const ui = {
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...s,
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...base,
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status: normalizeTicketStatus(s.status),
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company: s.company
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? { id: s.company.id, name: s.company.name, isAvulso: s.company.isAvulso ?? false }
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@ -179,6 +192,11 @@ export function mapTicketFromServer(input: unknown) {
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dueAt: s.dueAt ? new Date(s.dueAt) : null,
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firstResponseAt: s.firstResponseAt ? new Date(s.firstResponseAt) : null,
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resolvedAt: s.resolvedAt ? new Date(s.resolvedAt) : null,
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csatScore: typeof csatScore === "number" ? csatScore : null,
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csatMaxScore: typeof csatMaxScore === "number" ? csatMaxScore : null,
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csatComment: typeof csatComment === "string" && csatComment.trim().length > 0 ? csatComment.trim() : null,
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csatRatedAt: csatRatedAt ? new Date(csatRatedAt) : null,
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csatRatedBy: csatRatedBy ?? null,
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workSummary: s.workSummary
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? {
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totalWorkedMs: s.workSummary.totalWorkedMs,
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@ -211,7 +229,15 @@ export function mapTicketsFromServerList(arr: unknown[]) {
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}
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export function mapTicketWithDetailsFromServer(input: unknown) {
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const s = serverTicketWithDetailsSchema.parse(input);
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const {
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csatScore,
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csatMaxScore,
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csatComment,
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csatRatedAt,
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csatRatedBy,
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...base
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} = serverTicketWithDetailsSchema.parse(input);
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const s = { csatScore, csatMaxScore, csatComment, csatRatedAt, csatRatedBy, ...base };
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const customFields = Object.entries(s.customFields ?? {}).reduce<
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Record<string, { label: string; type: string; value?: unknown; displayValue?: string }>
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>(
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@ -231,47 +257,52 @@ export function mapTicketWithDetailsFromServer(input: unknown) {
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{}
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);
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const ui = {
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...s,
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...base,
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customFields,
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status: normalizeTicketStatus(s.status),
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category: s.category ?? undefined,
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subcategory: s.subcategory ?? undefined,
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lastTimelineEntry: s.lastTimelineEntry ?? undefined,
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updatedAt: new Date(s.updatedAt),
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createdAt: new Date(s.createdAt),
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dueAt: s.dueAt ? new Date(s.dueAt) : null,
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firstResponseAt: s.firstResponseAt ? new Date(s.firstResponseAt) : null,
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resolvedAt: s.resolvedAt ? new Date(s.resolvedAt) : null,
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company: s.company ? { id: s.company.id, name: s.company.name, isAvulso: s.company.isAvulso ?? false } : undefined,
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machine: s.machine
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status: normalizeTicketStatus(base.status),
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category: base.category ?? undefined,
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subcategory: base.subcategory ?? undefined,
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lastTimelineEntry: base.lastTimelineEntry ?? undefined,
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updatedAt: new Date(base.updatedAt),
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createdAt: new Date(base.createdAt),
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dueAt: base.dueAt ? new Date(base.dueAt) : null,
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firstResponseAt: base.firstResponseAt ? new Date(base.firstResponseAt) : null,
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resolvedAt: base.resolvedAt ? new Date(base.resolvedAt) : null,
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csatScore: typeof csatScore === "number" ? csatScore : null,
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csatMaxScore: typeof csatMaxScore === "number" ? csatMaxScore : null,
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csatComment: typeof csatComment === "string" && csatComment.trim().length > 0 ? csatComment.trim() : null,
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csatRatedAt: csatRatedAt ? new Date(csatRatedAt) : null,
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csatRatedBy: csatRatedBy ?? null,
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company: base.company ? { id: base.company.id, name: base.company.name, isAvulso: base.company.isAvulso ?? false } : undefined,
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machine: base.machine
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? {
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id: s.machine.id ?? null,
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hostname: s.machine.hostname ?? null,
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persona: s.machine.persona ?? null,
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assignedUserName: s.machine.assignedUserName ?? null,
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assignedUserEmail: s.machine.assignedUserEmail ?? null,
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status: s.machine.status ?? null,
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id: base.machine.id ?? null,
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hostname: base.machine.hostname ?? null,
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persona: base.machine.persona ?? null,
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assignedUserName: base.machine.assignedUserName ?? null,
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assignedUserEmail: base.machine.assignedUserEmail ?? null,
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status: base.machine.status ?? null,
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}
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: null,
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timeline: s.timeline.map((e) => ({ ...e, createdAt: new Date(e.createdAt) })),
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comments: s.comments.map((c) => ({
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timeline: base.timeline.map((e) => ({ ...e, createdAt: new Date(e.createdAt) })),
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comments: base.comments.map((c) => ({
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...c,
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createdAt: new Date(c.createdAt),
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updatedAt: new Date(c.updatedAt),
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})),
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workSummary: s.workSummary
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workSummary: base.workSummary
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? {
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totalWorkedMs: s.workSummary.totalWorkedMs,
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internalWorkedMs: s.workSummary.internalWorkedMs ?? 0,
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externalWorkedMs: s.workSummary.externalWorkedMs ?? 0,
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serverNow: s.workSummary.serverNow,
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activeSession: s.workSummary.activeSession
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totalWorkedMs: base.workSummary.totalWorkedMs,
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internalWorkedMs: base.workSummary.internalWorkedMs ?? 0,
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externalWorkedMs: base.workSummary.externalWorkedMs ?? 0,
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serverNow: base.workSummary.serverNow,
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activeSession: base.workSummary.activeSession
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? {
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...s.workSummary.activeSession,
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startedAt: new Date(s.workSummary.activeSession.startedAt),
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...base.workSummary.activeSession,
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startedAt: new Date(base.workSummary.activeSession.startedAt),
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}
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: null,
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perAgentTotals: (s.workSummary.perAgentTotals ?? []).map((item) => ({
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perAgentTotals: (base.workSummary.perAgentTotals ?? []).map((item) => ({
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agentId: item.agentId,
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agentName: item.agentName ?? null,
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agentEmail: item.agentEmail ?? null,
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@ -139,17 +139,30 @@ export const ticketSchema = z.object({
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.nullable(),
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dueAt: z.coerce.date().nullable(),
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firstResponseAt: z.coerce.date().nullable(),
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resolvedAt: z.coerce.date().nullable(),
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updatedAt: z.coerce.date(),
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createdAt: z.coerce.date(),
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tags: z.array(z.string()).default([]),
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lastTimelineEntry: z.string().optional(),
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metrics: z
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.object({
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timeWaitingMinutes: z.number().nullable(),
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timeOpenedMinutes: z.number().nullable(),
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})
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.nullable(),
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resolvedAt: z.coerce.date().nullable(),
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updatedAt: z.coerce.date(),
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createdAt: z.coerce.date(),
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tags: z.array(z.string()).default([]),
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lastTimelineEntry: z.string().optional(),
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metrics: z
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.object({
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timeWaitingMinutes: z.number().nullable(),
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timeOpenedMinutes: z.number().nullable(),
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})
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.nullable(),
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relatedTicketIds: z.array(z.string()).optional(),
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resolvedWithTicketId: z.string().nullable().optional(),
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reopenDeadline: z.number().nullable().optional(),
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reopenWindowDays: z.number().nullable().optional(),
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reopenedAt: z.number().nullable().optional(),
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reopenedBy: z.string().nullable().optional(),
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chatEnabled: z.boolean().optional(),
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formTemplate: z.string().nullable().optional(),
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csatScore: z.number().nullable().optional(),
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csatMaxScore: z.number().nullable().optional(),
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csatComment: z.string().nullable().optional(),
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csatRatedAt: z.coerce.date().nullable().optional(),
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csatRatedBy: z.string().nullable().optional(),
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category: ticketCategorySummarySchema.nullable().optional(),
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subcategory: ticketSubcategorySummarySchema.nullable().optional(),
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workSummary: z
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