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feat: dispositivos e ajustes de csat e relatórios

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codex-bot 2025-11-03 19:29:50 -03:00
parent 25d2a9b062
commit e0ef66555d
86 changed files with 5811 additions and 992 deletions
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35
src/lib/schemas/ticket.ts
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@ -139,17 +139,30 @@ export const ticketSchema = z.object({
.nullable(),
dueAt: z.coerce.date().nullable(),
firstResponseAt: z.coerce.date().nullable(),
resolvedAt: z.coerce.date().nullable(),
updatedAt: z.coerce.date(),
createdAt: z.coerce.date(),
tags: z.array(z.string()).default([]),
lastTimelineEntry: z.string().optional(),
metrics: z
.object({
timeWaitingMinutes: z.number().nullable(),
timeOpenedMinutes: z.number().nullable(),
})
.nullable(),
resolvedAt: z.coerce.date().nullable(),
updatedAt: z.coerce.date(),
createdAt: z.coerce.date(),
tags: z.array(z.string()).default([]),
lastTimelineEntry: z.string().optional(),
metrics: z
.object({
timeWaitingMinutes: z.number().nullable(),
timeOpenedMinutes: z.number().nullable(),
})
.nullable(),
relatedTicketIds: z.array(z.string()).optional(),
resolvedWithTicketId: z.string().nullable().optional(),
reopenDeadline: z.number().nullable().optional(),
reopenWindowDays: z.number().nullable().optional(),
reopenedAt: z.number().nullable().optional(),
reopenedBy: z.string().nullable().optional(),
chatEnabled: z.boolean().optional(),
formTemplate: z.string().nullable().optional(),
csatScore: z.number().nullable().optional(),
csatMaxScore: z.number().nullable().optional(),
csatComment: z.string().nullable().optional(),
csatRatedAt: z.coerce.date().nullable().optional(),
csatRatedBy: z.string().nullable().optional(),
category: ticketCategorySummarySchema.nullable().optional(),
subcategory: ticketSubcategorySummarySchema.nullable().optional(),
workSummary: z