fix: automações (gatilhos, histórico) e chat desktop
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esdrasrenan
parent
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commit
e4d0c95791
7 changed files with 670 additions and 53 deletions
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@ -1,4 +1,5 @@
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import { ConvexError, v } from "convex/values"
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import { paginationOptsValidator } from "convex/server"
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import { api } from "./_generated/api"
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import type { Doc, Id } from "./_generated/dataModel"
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@ -22,7 +23,18 @@ type AutomationAction =
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| { type: "SET_CHAT_ENABLED"; enabled: boolean }
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| { type: "ADD_INTERNAL_COMMENT"; body: string }
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const TRIGGERS: AutomationTrigger[] = ["TICKET_CREATED", "STATUS_CHANGED", "COMMENT_ADDED", "TICKET_RESOLVED"]
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type AutomationRunStatus = "SUCCESS" | "SKIPPED" | "ERROR"
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type AppliedAction = { type: string; details?: Record<string, unknown> }
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const TRIGGERS: AutomationTrigger[] = [
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"TICKET_CREATED",
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"STATUS_CHANGED",
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"PRIORITY_CHANGED",
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"QUEUE_CHANGED",
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"COMMENT_ADDED",
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"TICKET_RESOLVED",
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]
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const TIMINGS = ["IMMEDIATE", "DELAYED"] as const
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const VISIT_QUEUE_KEYWORDS = ["visita", "visitas", "in loco", "laboratório", "laboratorio", "lab"]
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@ -62,6 +74,58 @@ function parseConditions(raw: unknown): AutomationConditionGroup | null {
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}
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}
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function parseRecord(value: unknown): Record<string, unknown> | null {
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if (!value || typeof value !== "object" || Array.isArray(value)) return null
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return value as Record<string, unknown>
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}
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function parseAction(value: unknown): AutomationAction | null {
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const record = parseRecord(value)
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if (!record) return null
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const type = typeof record.type === "string" ? record.type.trim().toUpperCase() : ""
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if (type === "SET_PRIORITY") {
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const priority = typeof record.priority === "string" ? record.priority.trim().toUpperCase() : ""
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if (!priority) return null
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return { type: "SET_PRIORITY", priority }
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}
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if (type === "MOVE_QUEUE") {
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const queueId = typeof record.queueId === "string" ? record.queueId : ""
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if (!queueId) return null
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return { type: "MOVE_QUEUE", queueId: queueId as Id<"queues"> }
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}
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if (type === "ASSIGN_TO") {
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const assigneeId = typeof record.assigneeId === "string" ? record.assigneeId : ""
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if (!assigneeId) return null
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return { type: "ASSIGN_TO", assigneeId: assigneeId as Id<"users"> }
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}
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if (type === "SET_FORM_TEMPLATE") {
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const formTemplateRaw = record.formTemplate
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if (formTemplateRaw === null || formTemplateRaw === undefined) {
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return { type: "SET_FORM_TEMPLATE", formTemplate: null }
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}
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if (typeof formTemplateRaw !== "string") return null
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const formTemplate = formTemplateRaw.trim()
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return { type: "SET_FORM_TEMPLATE", formTemplate: formTemplate.length > 0 ? formTemplate : null }
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}
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if (type === "SET_CHAT_ENABLED") {
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if (typeof record.enabled !== "boolean") return null
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return { type: "SET_CHAT_ENABLED", enabled: record.enabled }
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}
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if (type === "ADD_INTERNAL_COMMENT") {
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const body = typeof record.body === "string" ? record.body : ""
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if (!body.trim()) return null
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return { type: "ADD_INTERNAL_COMMENT", body }
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}
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return null
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}
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function parseActions(raw: unknown): AutomationAction[] {
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if (!Array.isArray(raw)) {
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throw new ConvexError("Ações inválidas")
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@ -69,7 +133,11 @@ function parseActions(raw: unknown): AutomationAction[] {
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if (raw.length === 0) {
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throw new ConvexError("Adicione pelo menos uma ação")
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}
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return raw as AutomationAction[]
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const parsed = raw.map(parseAction).filter((item): item is AutomationAction => Boolean(item))
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if (parsed.length === 0) {
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throw new ConvexError("Ações inválidas")
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}
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return parsed
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}
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function mapAutomation(doc: Doc<"ticketAutomations">) {
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@ -89,6 +157,30 @@ function mapAutomation(doc: Doc<"ticketAutomations">) {
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}
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}
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function normalizeRunStatus(value: unknown): AutomationRunStatus {
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const status = typeof value === "string" ? value.toUpperCase() : ""
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if (status === "SUCCESS" || status === "SKIPPED" || status === "ERROR") return status
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return "ERROR"
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}
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function normalizeAppliedActions(value: unknown): AppliedAction[] | null {
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if (!Array.isArray(value)) return null
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const parsed: AppliedAction[] = []
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for (const entry of value) {
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const record = parseRecord(entry)
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if (!record) continue
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const type = typeof record.type === "string" ? record.type : null
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if (!type) continue
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const detailsRaw = record.details
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const details =
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detailsRaw && typeof detailsRaw === "object" && !Array.isArray(detailsRaw)
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? (detailsRaw as Record<string, unknown>)
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: undefined
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parsed.push({ type, details })
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}
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return parsed.length > 0 ? parsed : []
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}
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export const list = query({
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args: { tenantId: v.string(), viewerId: v.id("users") },
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handler: async (ctx, { tenantId, viewerId }) => {
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@ -101,6 +193,104 @@ export const list = query({
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},
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})
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export const listRunsPaginated = query({
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args: {
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tenantId: v.string(),
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viewerId: v.id("users"),
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automationId: v.optional(v.id("ticketAutomations")),
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status: v.optional(v.string()),
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paginationOpts: paginationOptsValidator,
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},
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handler: async (ctx, args) => {
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await requireInternal(ctx, args.viewerId, args.tenantId)
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const statusFilter = args.status ? args.status.trim().toUpperCase() : null
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const automationId = args.automationId ?? null
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let baseQuery
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if (automationId) {
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const automation = await ctx.db.get(automationId)
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if (!automation || automation.tenantId !== args.tenantId) {
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throw new ConvexError("Automação não encontrada")
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}
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baseQuery = ctx.db
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.query("ticketAutomationRuns")
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.withIndex("by_automation_created", (q) => q.eq("automationId", automationId))
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} else {
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baseQuery = ctx.db
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.query("ticketAutomationRuns")
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.withIndex("by_tenant_created", (q) => q.eq("tenantId", args.tenantId))
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}
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const filteredQuery =
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statusFilter && statusFilter.length > 0
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? baseQuery.filter((q) => q.eq(q.field("status"), statusFilter))
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: baseQuery
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const paginationResult = await filteredQuery.order("desc").paginate(args.paginationOpts)
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const ticketIds = new Set<string>()
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const automationIds = new Set<string>()
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for (const run of paginationResult.page) {
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// Hardening: em caso de drift, garante que só expomos o tenant correto.
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if (run.tenantId !== args.tenantId) continue
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ticketIds.add(String(run.ticketId))
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automationIds.add(String(run.automationId))
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}
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const ticketDocs = new Map<string, Doc<"tickets"> | null>()
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const automationDocs = new Map<string, Doc<"ticketAutomations"> | null>()
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await Promise.all(
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Array.from(ticketIds).map(async (id) => {
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const doc = (await ctx.db.get(id as Id<"tickets">)) as Doc<"tickets"> | null
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ticketDocs.set(id, doc)
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})
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)
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await Promise.all(
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Array.from(automationIds).map(async (id) => {
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const doc = (await ctx.db.get(id as Id<"ticketAutomations">)) as Doc<"ticketAutomations"> | null
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automationDocs.set(id, doc)
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})
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)
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const page = paginationResult.page
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.filter((run) => run.tenantId === args.tenantId)
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.map((run) => {
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const ticket = ticketDocs.get(String(run.ticketId)) ?? null
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const automation = automationDocs.get(String(run.automationId)) ?? null
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return {
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id: run._id,
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createdAt: run.createdAt,
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status: normalizeRunStatus(run.status),
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matched: Boolean(run.matched),
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eventType: run.eventType,
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error: run.error ?? null,
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actionsApplied: normalizeAppliedActions(run.actionsApplied ?? null),
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ticket: ticket
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? {
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id: ticket._id,
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reference: ticket.reference ?? 0,
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subject: ticket.subject ?? "",
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}
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: null,
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automation: automation
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? {
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id: automation._id,
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name: automation.name,
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}
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: null,
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}
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})
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return {
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page,
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isDone: paginationResult.isDone,
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continueCursor: paginationResult.continueCursor,
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}
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},
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})
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export const getById = query({
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args: { tenantId: v.string(), viewerId: v.id("users"), automationId: v.id("ticketAutomations") },
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handler: async (ctx, { tenantId, viewerId, automationId }) => {
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@ -318,6 +508,7 @@ async function executeAutomationInternal(
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matched: false,
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createdAt: now,
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})
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await enforceAutomationRunsRetention(ctx, automation._id, now)
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return
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}
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@ -338,6 +529,7 @@ async function executeAutomationInternal(
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actionsApplied: applied,
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createdAt: now,
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})
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await enforceAutomationRunsRetention(ctx, automation._id, now)
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} catch (error) {
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const message = error instanceof Error ? error.message : String(error)
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await ctx.db.insert("ticketAutomationRuns", {
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@ -350,6 +542,44 @@ async function executeAutomationInternal(
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error: message,
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createdAt: now,
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})
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await enforceAutomationRunsRetention(ctx, automation._id, now)
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}
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}
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const RUNS_RETENTION_MAX_PER_AUTOMATION = 2000
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const RUNS_RETENTION_MAX_AGE_DAYS = 90
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const RUNS_RETENTION_DELETE_BATCH = 250
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async function enforceAutomationRunsRetention(ctx: MutationCtx, automationId: Id<"ticketAutomations">, now: number) {
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const cutoff = now - RUNS_RETENTION_MAX_AGE_DAYS * 24 * 60 * 60 * 1000
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const runs = await ctx.db
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.query("ticketAutomationRuns")
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.withIndex("by_automation_created", (q) => q.eq("automationId", automationId))
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.order("desc")
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.take(RUNS_RETENTION_MAX_PER_AUTOMATION + RUNS_RETENTION_DELETE_BATCH)
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if (runs.length <= RUNS_RETENTION_MAX_PER_AUTOMATION) {
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// Mesmo com baixo volume, ainda remove registros antigos.
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const expired = runs.filter((run) => (run.createdAt ?? 0) < cutoff).slice(0, RUNS_RETENTION_DELETE_BATCH)
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for (const run of expired) {
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await ctx.db.delete(run._id)
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}
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return
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}
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const candidates = runs
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.slice(RUNS_RETENTION_MAX_PER_AUTOMATION)
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.concat(runs.filter((run) => (run.createdAt ?? 0) < cutoff))
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const unique = new Map<string, Id<"ticketAutomationRuns">>()
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for (const run of candidates) {
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unique.set(String(run._id), run._id)
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if (unique.size >= RUNS_RETENTION_DELETE_BATCH) break
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}
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for (const id of unique.values()) {
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await ctx.db.delete(id)
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}
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}
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@ -1,6 +1,12 @@
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import type { Doc } from "./_generated/dataModel"
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export type AutomationTrigger = "TICKET_CREATED" | "STATUS_CHANGED" | "COMMENT_ADDED" | "TICKET_RESOLVED"
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export type AutomationTrigger =
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| "TICKET_CREATED"
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| "STATUS_CHANGED"
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| "PRIORITY_CHANGED"
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| "QUEUE_CHANGED"
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| "COMMENT_ADDED"
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| "TICKET_RESOLVED"
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export type AutomationConditionOperator = "AND" | "OR"
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@ -130,4 +136,3 @@ export function evaluateAutomationConditions(
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return op === "OR" ? results.some(Boolean) : results.every(Boolean)
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}
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@ -3930,6 +3930,12 @@ export const changeQueue = mutation({
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payload: { queueId, queueName, actorId },
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createdAt: now,
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})
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await runTicketAutomationsForEvent(ctx, {
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tenantId: ticketDoc.tenantId,
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ticketId,
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eventType: "QUEUE_CHANGED",
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})
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},
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});
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@ -4081,6 +4087,12 @@ export const updatePriority = mutation({
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payload: { to: priority, toLabel: pt[priority] ?? priority, actorId },
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createdAt: now,
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});
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await runTicketAutomationsForEvent(ctx, {
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tenantId: ticket.tenantId,
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ticketId,
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eventType: "PRIORITY_CHANGED",
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})
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},
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});
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