fix: automações (gatilhos, histórico) e chat desktop

apps/desktop/src/chat/ChatWidget.tsx

@@ -4,7 +4,15 @@ import { openUrl as openExternal } from "@tauri-apps/plugin-opener"
 import { invoke } from "@tauri-apps/api/core"
 import { listen } from "@tauri-apps/api/event"
 import { Send, X, Loader2, MessageCircle, Paperclip, FileText, Image as ImageIcon, File, User, ChevronUp, Minimize2, Eye, Download, Check } from "lucide-react"
-import type { ChatAttachment, ChatMessage, ChatMessagesResponse, NewMessageEvent, SessionEndedEvent, UnreadUpdateEvent } from "./types"
+import type {
+  ChatAttachment,
+  ChatMessage,
+  ChatMessagesResponse,
+  NewMessageEvent,
+  SessionEndedEvent,
+  SessionStartedEvent,
+  UnreadUpdateEvent,
+} from "./types"
 import { getMachineStoreConfig } from "./machineStore"
 
 const MAX_MESSAGES_IN_MEMORY = 200 // Limite de mensagens para evitar memory leak
@@ -243,6 +251,7 @@ export function ChatWidget({ ticketId, ticketRef }: ChatWidgetProps) {
   const messagesContainerRef = useRef<HTMLDivElement>(null)
   const messageElementsRef = useRef<Map<string, HTMLDivElement>>(new Map())
   const prevHasSessionRef = useRef<boolean>(false)
+  const retryDelayMsRef = useRef<number>(1_000)
 
   const [isAtBottom, setIsAtBottom] = useState(true)
   const isAtBottomRef = useRef(true)
@@ -361,6 +370,7 @@ export function ChatWidget({ ticketId, ticketRef }: ChatWidgetProps) {
       }
 
       setError(null)
+      retryDelayMsRef.current = 1_000
     } catch (err) {
       const message = err instanceof Error ? err.message : String(err)
       setError(message || "Erro ao carregar mensagens.")
@@ -369,6 +379,22 @@ export function ChatWidget({ ticketId, ticketRef }: ChatWidgetProps) {
     }
   }, [ensureConfig, ticketId, ticketRef])
 
+  // Auto-retry leve quando houver erro (evita ficar "morto" após falha transiente).
+  useEffect(() => {
+    if (!error) return
+
+    const delayMs = retryDelayMsRef.current
+    const timeout = window.setTimeout(() => {
+      loadMessages()
+    }, delayMs)
+
+    retryDelayMsRef.current = Math.min(retryDelayMsRef.current * 2, 30_000)
+
+    return () => {
+      window.clearTimeout(timeout)
+    }
+  }, [error, loadMessages])
+
   const markUnreadMessagesRead = useCallback(async () => {
     if (unreadCount <= 0) return
     const ids = getUnreadAgentMessageIds(messages, unreadCount)
@@ -420,6 +446,24 @@ export function ChatWidget({ ticketId, ticketRef }: ChatWidgetProps) {
     }
   }, [ticketId, loadMessages])
 
+  // Recarregar quando uma nova sessão iniciar (usuário pode estar com o chat aberto em "Offline")
+  useEffect(() => {
+    let unlisten: (() => void) | null = null
+    listen<SessionStartedEvent>("raven://chat/session-started", (event) => {
+      if (event.payload?.session?.ticketId === ticketId) {
+        loadMessages()
+      }
+    })
+      .then((u) => {
+        unlisten = u
+      })
+      .catch((err) => console.error("Falha ao registrar listener session-started:", err))
+
+    return () => {
+      unlisten?.()
+    }
+  }, [ticketId, loadMessages])
+
   // Atualizar contador em tempo real (inclui decremento quando a máquina marca como lida)
   useEffect(() => {
     let unlisten: (() => void) | null = null
@@ -697,10 +741,15 @@ export function ChatWidget({ ticketId, ticketRef }: ChatWidgetProps) {
     // Mostrar chip compacto de erro (compativel com janela minimizada)
     return (
       <div className="pointer-events-none flex h-full w-full items-end justify-end bg-transparent p-2">
-        <div className="pointer-events-auto flex items-center gap-2 rounded-full bg-red-100 px-4 py-2 text-red-600 shadow-lg">
+        <button
+          type="button"
+          onClick={() => loadMessages()}
+          className="pointer-events-auto flex items-center gap-2 rounded-full bg-red-100 px-4 py-2 text-red-600 shadow-lg transition hover:bg-red-200/60"
+          title="Tentar novamente"
+        >
           <X className="size-4" />
           <span className="text-sm font-medium">Erro no chat</span>
-        </div>
+        </button>
       </div>
     )
   }

convex/automations.ts

@@ -1,4 +1,5 @@
 import { ConvexError, v } from "convex/values"
+import { paginationOptsValidator } from "convex/server"
 
 import { api } from "./_generated/api"
 import type { Doc, Id } from "./_generated/dataModel"
@@ -22,7 +23,18 @@ type AutomationAction =
   | { type: "SET_CHAT_ENABLED"; enabled: boolean }
   | { type: "ADD_INTERNAL_COMMENT"; body: string }
 
-const TRIGGERS: AutomationTrigger[] = ["TICKET_CREATED", "STATUS_CHANGED", "COMMENT_ADDED", "TICKET_RESOLVED"]
+type AutomationRunStatus = "SUCCESS" | "SKIPPED" | "ERROR"
+
+type AppliedAction = { type: string; details?: Record<string, unknown> }
+
+const TRIGGERS: AutomationTrigger[] = [
+  "TICKET_CREATED",
+  "STATUS_CHANGED",
+  "PRIORITY_CHANGED",
+  "QUEUE_CHANGED",
+  "COMMENT_ADDED",
+  "TICKET_RESOLVED",
+]
 const TIMINGS = ["IMMEDIATE", "DELAYED"] as const
 
 const VISIT_QUEUE_KEYWORDS = ["visita", "visitas", "in loco", "laboratório", "laboratorio", "lab"]
@@ -62,6 +74,58 @@ function parseConditions(raw: unknown): AutomationConditionGroup | null {
   }
 }
 
+function parseRecord(value: unknown): Record<string, unknown> | null {
+  if (!value || typeof value !== "object" || Array.isArray(value)) return null
+  return value as Record<string, unknown>
+}
+
+function parseAction(value: unknown): AutomationAction | null {
+  const record = parseRecord(value)
+  if (!record) return null
+  const type = typeof record.type === "string" ? record.type.trim().toUpperCase() : ""
+
+  if (type === "SET_PRIORITY") {
+    const priority = typeof record.priority === "string" ? record.priority.trim().toUpperCase() : ""
+    if (!priority) return null
+    return { type: "SET_PRIORITY", priority }
+  }
+
+  if (type === "MOVE_QUEUE") {
+    const queueId = typeof record.queueId === "string" ? record.queueId : ""
+    if (!queueId) return null
+    return { type: "MOVE_QUEUE", queueId: queueId as Id<"queues"> }
+  }
+
+  if (type === "ASSIGN_TO") {
+    const assigneeId = typeof record.assigneeId === "string" ? record.assigneeId : ""
+    if (!assigneeId) return null
+    return { type: "ASSIGN_TO", assigneeId: assigneeId as Id<"users"> }
+  }
+
+  if (type === "SET_FORM_TEMPLATE") {
+    const formTemplateRaw = record.formTemplate
+    if (formTemplateRaw === null || formTemplateRaw === undefined) {
+      return { type: "SET_FORM_TEMPLATE", formTemplate: null }
+    }
+    if (typeof formTemplateRaw !== "string") return null
+    const formTemplate = formTemplateRaw.trim()
+    return { type: "SET_FORM_TEMPLATE", formTemplate: formTemplate.length > 0 ? formTemplate : null }
+  }
+
+  if (type === "SET_CHAT_ENABLED") {
+    if (typeof record.enabled !== "boolean") return null
+    return { type: "SET_CHAT_ENABLED", enabled: record.enabled }
+  }
+
+  if (type === "ADD_INTERNAL_COMMENT") {
+    const body = typeof record.body === "string" ? record.body : ""
+    if (!body.trim()) return null
+    return { type: "ADD_INTERNAL_COMMENT", body }
+  }
+
+  return null
+}
+
 function parseActions(raw: unknown): AutomationAction[] {
   if (!Array.isArray(raw)) {
     throw new ConvexError("Ações inválidas")
@@ -69,7 +133,11 @@ function parseActions(raw: unknown): AutomationAction[] {
   if (raw.length === 0) {
     throw new ConvexError("Adicione pelo menos uma ação")
   }
-  return raw as AutomationAction[]
+  const parsed = raw.map(parseAction).filter((item): item is AutomationAction => Boolean(item))
+  if (parsed.length === 0) {
+    throw new ConvexError("Ações inválidas")
+  }
+  return parsed
 }
 
 function mapAutomation(doc: Doc<"ticketAutomations">) {
@@ -89,6 +157,30 @@ function mapAutomation(doc: Doc<"ticketAutomations">) {
   }
 }
 
+function normalizeRunStatus(value: unknown): AutomationRunStatus {
+  const status = typeof value === "string" ? value.toUpperCase() : ""
+  if (status === "SUCCESS" || status === "SKIPPED" || status === "ERROR") return status
+  return "ERROR"
+}
+
+function normalizeAppliedActions(value: unknown): AppliedAction[] | null {
+  if (!Array.isArray(value)) return null
+  const parsed: AppliedAction[] = []
+  for (const entry of value) {
+    const record = parseRecord(entry)
+    if (!record) continue
+    const type = typeof record.type === "string" ? record.type : null
+    if (!type) continue
+    const detailsRaw = record.details
+    const details =
+      detailsRaw && typeof detailsRaw === "object" && !Array.isArray(detailsRaw)
+        ? (detailsRaw as Record<string, unknown>)
+        : undefined
+    parsed.push({ type, details })
+  }
+  return parsed.length > 0 ? parsed : []
+}
+
 export const list = query({
   args: { tenantId: v.string(), viewerId: v.id("users") },
   handler: async (ctx, { tenantId, viewerId }) => {
@@ -101,6 +193,104 @@ export const list = query({
   },
 })
 
+export const listRunsPaginated = query({
+  args: {
+    tenantId: v.string(),
+    viewerId: v.id("users"),
+    automationId: v.optional(v.id("ticketAutomations")),
+    status: v.optional(v.string()),
+    paginationOpts: paginationOptsValidator,
+  },
+  handler: async (ctx, args) => {
+    await requireInternal(ctx, args.viewerId, args.tenantId)
+
+    const statusFilter = args.status ? args.status.trim().toUpperCase() : null
+    const automationId = args.automationId ?? null
+
+    let baseQuery
+    if (automationId) {
+      const automation = await ctx.db.get(automationId)
+      if (!automation || automation.tenantId !== args.tenantId) {
+        throw new ConvexError("Automação não encontrada")
+      }
+      baseQuery = ctx.db
+        .query("ticketAutomationRuns")
+        .withIndex("by_automation_created", (q) => q.eq("automationId", automationId))
+    } else {
+      baseQuery = ctx.db
+        .query("ticketAutomationRuns")
+        .withIndex("by_tenant_created", (q) => q.eq("tenantId", args.tenantId))
+    }
+
+    const filteredQuery =
+      statusFilter && statusFilter.length > 0
+        ? baseQuery.filter((q) => q.eq(q.field("status"), statusFilter))
+        : baseQuery
+
+    const paginationResult = await filteredQuery.order("desc").paginate(args.paginationOpts)
+
+    const ticketIds = new Set<string>()
+    const automationIds = new Set<string>()
+    for (const run of paginationResult.page) {
+      // Hardening: em caso de drift, garante que só expomos o tenant correto.
+      if (run.tenantId !== args.tenantId) continue
+      ticketIds.add(String(run.ticketId))
+      automationIds.add(String(run.automationId))
+    }
+
+    const ticketDocs = new Map<string, Doc<"tickets"> | null>()
+    const automationDocs = new Map<string, Doc<"ticketAutomations"> | null>()
+
+    await Promise.all(
+      Array.from(ticketIds).map(async (id) => {
+        const doc = (await ctx.db.get(id as Id<"tickets">)) as Doc<"tickets"> | null
+        ticketDocs.set(id, doc)
+      })
+    )
+    await Promise.all(
+      Array.from(automationIds).map(async (id) => {
+        const doc = (await ctx.db.get(id as Id<"ticketAutomations">)) as Doc<"ticketAutomations"> | null
+        automationDocs.set(id, doc)
+      })
+    )
+
+    const page = paginationResult.page
+      .filter((run) => run.tenantId === args.tenantId)
+      .map((run) => {
+        const ticket = ticketDocs.get(String(run.ticketId)) ?? null
+        const automation = automationDocs.get(String(run.automationId)) ?? null
+        return {
+          id: run._id,
+          createdAt: run.createdAt,
+          status: normalizeRunStatus(run.status),
+          matched: Boolean(run.matched),
+          eventType: run.eventType,
+          error: run.error ?? null,
+          actionsApplied: normalizeAppliedActions(run.actionsApplied ?? null),
+          ticket: ticket
+            ? {
+                id: ticket._id,
+                reference: ticket.reference ?? 0,
+                subject: ticket.subject ?? "",
+              }
+            : null,
+          automation: automation
+            ? {
+                id: automation._id,
+                name: automation.name,
+              }
+            : null,
+        }
+      })
+
+    return {
+      page,
+      isDone: paginationResult.isDone,
+      continueCursor: paginationResult.continueCursor,
+    }
+  },
+})
+
 export const getById = query({
   args: { tenantId: v.string(), viewerId: v.id("users"), automationId: v.id("ticketAutomations") },
   handler: async (ctx, { tenantId, viewerId, automationId }) => {
@@ -318,6 +508,7 @@ async function executeAutomationInternal(
       matched: false,
       createdAt: now,
     })
+    await enforceAutomationRunsRetention(ctx, automation._id, now)
     return
   }
 
@@ -338,6 +529,7 @@ async function executeAutomationInternal(
       actionsApplied: applied,
       createdAt: now,
     })
+    await enforceAutomationRunsRetention(ctx, automation._id, now)
   } catch (error) {
     const message = error instanceof Error ? error.message : String(error)
     await ctx.db.insert("ticketAutomationRuns", {
@@ -350,6 +542,44 @@ async function executeAutomationInternal(
       error: message,
       createdAt: now,
     })
+    await enforceAutomationRunsRetention(ctx, automation._id, now)
+  }
+}
+
+const RUNS_RETENTION_MAX_PER_AUTOMATION = 2000
+const RUNS_RETENTION_MAX_AGE_DAYS = 90
+const RUNS_RETENTION_DELETE_BATCH = 250
+
+async function enforceAutomationRunsRetention(ctx: MutationCtx, automationId: Id<"ticketAutomations">, now: number) {
+  const cutoff = now - RUNS_RETENTION_MAX_AGE_DAYS * 24 * 60 * 60 * 1000
+
+  const runs = await ctx.db
+    .query("ticketAutomationRuns")
+    .withIndex("by_automation_created", (q) => q.eq("automationId", automationId))
+    .order("desc")
+    .take(RUNS_RETENTION_MAX_PER_AUTOMATION + RUNS_RETENTION_DELETE_BATCH)
+
+  if (runs.length <= RUNS_RETENTION_MAX_PER_AUTOMATION) {
+    // Mesmo com baixo volume, ainda remove registros antigos.
+    const expired = runs.filter((run) => (run.createdAt ?? 0) < cutoff).slice(0, RUNS_RETENTION_DELETE_BATCH)
+    for (const run of expired) {
+      await ctx.db.delete(run._id)
+    }
+    return
+  }
+
+  const candidates = runs
+    .slice(RUNS_RETENTION_MAX_PER_AUTOMATION)
+    .concat(runs.filter((run) => (run.createdAt ?? 0) < cutoff))
+
+  const unique = new Map<string, Id<"ticketAutomationRuns">>()
+  for (const run of candidates) {
+    unique.set(String(run._id), run._id)
+    if (unique.size >= RUNS_RETENTION_DELETE_BATCH) break
+  }
+
+  for (const id of unique.values()) {
+    await ctx.db.delete(id)
   }
 }
 

convex/automationsEngine.ts

@@ -1,6 +1,12 @@
 import type { Doc } from "./_generated/dataModel"
 
-export type AutomationTrigger = "TICKET_CREATED" | "STATUS_CHANGED" | "COMMENT_ADDED" | "TICKET_RESOLVED"
+export type AutomationTrigger =
+  | "TICKET_CREATED"
+  | "STATUS_CHANGED"
+  | "PRIORITY_CHANGED"
+  | "QUEUE_CHANGED"
+  | "COMMENT_ADDED"
+  | "TICKET_RESOLVED"
 
 export type AutomationConditionOperator = "AND" | "OR"
 
@@ -130,4 +136,3 @@ export function evaluateAutomationConditions(
 
   return op === "OR" ? results.some(Boolean) : results.every(Boolean)
 }
-

convex/tickets.ts

@@ -3930,6 +3930,12 @@ export const changeQueue = mutation({
       payload: { queueId, queueName, actorId },
       createdAt: now,
     })
+
+    await runTicketAutomationsForEvent(ctx, {
+      tenantId: ticketDoc.tenantId,
+      ticketId,
+      eventType: "QUEUE_CHANGED",
+    })
   },
 });
 
@@ -4081,6 +4087,12 @@ export const updatePriority = mutation({
       payload: { to: priority, toLabel: pt[priority] ?? priority, actorId },
       createdAt: now,
     });
+
+    await runTicketAutomationsForEvent(ctx, {
+      tenantId: ticket.tenantId,
+      ticketId,
+      eventType: "PRIORITY_CHANGED",
+    })
   },
 });
 

src/components/automations/automation-editor-dialog.tsx

@@ -90,6 +90,8 @@ const CHANNELS = [
 const TRIGGERS = [
   { value: "TICKET_CREATED", label: "Abertura" },
   { value: "STATUS_CHANGED", label: "Alteração de status" },
+  { value: "PRIORITY_CHANGED", label: "Alteração de prioridade" },
+  { value: "QUEUE_CHANGED", label: "Alteração de fila" },
   { value: "COMMENT_ADDED", label: "Inclusão de comentário" },
   { value: "TICKET_RESOLVED", label: "Finalização" },
 ]
@@ -320,12 +322,16 @@ export function AutomationEditorDialog({
 
   return (
     <DialogContent className="max-w-4xl">
-      <DialogHeader className="gap-2">
+      <DialogHeader className="gap-4 pb-2">
         <div className="flex flex-wrap items-center justify-between gap-3">
           <DialogTitle>{automation ? "Editar automação" : "Nova automação"}</DialogTitle>
           <div className="flex items-center gap-3">
-            <span className="text-sm text-neutral-600">Ativa</span>
+            <span className="text-sm font-medium text-neutral-700">Ativa</span>
-            <Switch checked={enabled} onCheckedChange={setEnabled} />
+            <Switch
+              checked={enabled}
+              onCheckedChange={setEnabled}
+              className="data-[state=checked]:bg-black data-[state=unchecked]:bg-slate-300"
+            />
           </div>
         </div>
         <div className="flex flex-wrap items-center gap-2">
@@ -654,7 +660,7 @@ export function AutomationEditorDialog({
                     variant="ghost"
                     size="icon"
                     onClick={() => handleRemoveCondition(c.id)}
-                    className="mt-6 h-8 w-8 text-slate-500 hover:bg-white"
+                    className="mt-6 h-8 w-8 text-slate-500 hover:bg-red-50 hover:text-red-700"
                     title="Remover"
                   >
                     <Trash2 className="size-4" />
@@ -799,6 +805,7 @@ export function AutomationEditorDialog({
                           onCheckedChange={(checked) =>
                             setActions((prev) => prev.map((item) => (item.id === a.id ? { ...item, enabled: checked } : item)))
                           }
+                          className="data-[state=checked]:bg-black data-[state=unchecked]:bg-slate-300"
                         />
                       </div>
                     ) : (
@@ -818,7 +825,7 @@ export function AutomationEditorDialog({
                     variant="ghost"
                     size="icon"
                     onClick={() => handleRemoveAction(a.id)}
-                    className="mt-6 h-8 w-8 text-slate-500 hover:bg-slate-50"
+                    className="mt-6 h-8 w-8 text-slate-500 hover:bg-red-50 hover:text-red-700"
                     title="Remover"
                   >
                     <Trash2 className="size-4" />

src/components/automations/automation-runs-dialog.tsx

@@ -0,0 +1,241 @@
+"use client"
+
+import { useMemo, useState } from "react"
+import { usePaginatedQuery } from "convex/react"
+import { toast } from "sonner"
+
+import { api } from "@/convex/_generated/api"
+import type { Id } from "@/convex/_generated/dataModel"
+import { useAuth } from "@/lib/auth-client"
+import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { Badge } from "@/components/ui/badge"
+import { Button } from "@/components/ui/button"
+import { DialogClose, DialogContent, DialogHeader, DialogTitle } from "@/components/ui/dialog"
+import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
+import { Skeleton } from "@/components/ui/skeleton"
+import { Table, TableBody, TableCell, TableHead, TableHeader, TableRow } from "@/components/ui/table"
+
+type AutomationRunRow = {
+  id: Id<"ticketAutomationRuns">
+  createdAt: number
+  status: "SUCCESS" | "SKIPPED" | "ERROR"
+  matched: boolean
+  eventType: string
+  error: string | null
+  actionsApplied: Array<{ type: string; details?: Record<string, unknown> }> | null
+  ticket: { id: Id<"tickets">; reference: number; subject: string } | null
+  automation: { id: Id<"ticketAutomations">; name: string } | null
+}
+
+const EVENT_LABELS: Record<string, string> = {
+  TICKET_CREATED: "Abertura",
+  STATUS_CHANGED: "Status",
+  PRIORITY_CHANGED: "Prioridade",
+  QUEUE_CHANGED: "Fila",
+  COMMENT_ADDED: "Comentário",
+  TICKET_RESOLVED: "Finalização",
+}
+
+function formatDateTime(timestamp: number) {
+  return new Date(timestamp).toLocaleString("pt-BR")
+}
+
+function statusBadge(status: AutomationRunRow["status"]) {
+  if (status === "SUCCESS") return { label: "Sucesso", variant: "secondary" as const }
+  if (status === "SKIPPED") return { label: "Ignorada", variant: "outline" as const }
+  return { label: "Erro", variant: "destructive" as const }
+}
+
+export function AutomationRunsDialog({
+  open,
+  automationId,
+  automationName,
+  onClose,
+}: {
+  open: boolean
+  automationId: Id<"ticketAutomations"> | null
+  automationName: string | null
+  onClose: () => void
+}) {
+  const { session, convexUserId } = useAuth()
+  const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
+
+  const [statusFilter, setStatusFilter] = useState<"all" | "SUCCESS" | "SKIPPED" | "ERROR">("all")
+
+  const args = useMemo(() => {
+    if (!open) return "skip" as const
+    if (!convexUserId) return "skip" as const
+    if (!automationId) return "skip" as const
+    return {
+      tenantId,
+      viewerId: convexUserId as Id<"users">,
+      automationId,
+      status: statusFilter === "all" ? undefined : statusFilter,
+    }
+  }, [open, convexUserId, automationId, tenantId, statusFilter])
+
+  const { results, status, loadMore } = usePaginatedQuery(api.automations.listRunsPaginated, args, {
+    initialNumItems: 20,
+  })
+
+  const isLoadingFirstPage = status === "LoadingFirstPage"
+  const isLoadingMore = status === "LoadingMore"
+  const canLoadMore = status === "CanLoadMore"
+
+  const rows = (results ?? []) as unknown as AutomationRunRow[]
+
+  return (
+    <DialogContent className="max-w-5xl">
+      <DialogHeader className="gap-4 pb-2">
+        <div className="flex flex-wrap items-center justify-between gap-3">
+          <div className="space-y-1">
+            <DialogTitle>Histórico de execuções</DialogTitle>
+            {automationName ? (
+              <p className="text-sm text-neutral-600">{automationName}</p>
+            ) : null}
+          </div>
+          <div className="flex items-center gap-2">
+            <Select value={statusFilter} onValueChange={(value) => setStatusFilter(value as typeof statusFilter)}>
+              <SelectTrigger className="w-[160px]">
+                <SelectValue placeholder="Status" />
+              </SelectTrigger>
+              <SelectContent className="rounded-xl">
+                <SelectItem value="all">Todos</SelectItem>
+                <SelectItem value="SUCCESS">Sucesso</SelectItem>
+                <SelectItem value="SKIPPED">Ignorada</SelectItem>
+                <SelectItem value="ERROR">Erro</SelectItem>
+              </SelectContent>
+            </Select>
+            <DialogClose asChild>
+              <Button type="button" variant="outline" onClick={onClose}>
+                Fechar
+              </Button>
+            </DialogClose>
+          </div>
+        </div>
+      </DialogHeader>
+
+      <div className="space-y-3">
+        <div className="overflow-x-auto">
+          <Table className="w-full" style={{ tableLayout: "fixed", minWidth: "980px" }}>
+            <colgroup>
+              <col style={{ width: "210px" }} />
+              <col style={{ width: "260px" }} />
+              <col style={{ width: "120px" }} />
+              <col style={{ width: "140px" }} />
+              <col style={{ width: "110px" }} />
+              <col style={{ width: "280px" }} />
+            </colgroup>
+            <TableHeader className="bg-slate-100/80">
+              <TableRow className="bg-transparent text-[11px] uppercase tracking-wide text-neutral-600 hover:bg-transparent">
+                <TableHead className="px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                  Data
+                </TableHead>
+                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                  Ticket
+                </TableHead>
+                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                  Evento
+                </TableHead>
+                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                  Resultado
+                </TableHead>
+                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                  Ações
+                </TableHead>
+                <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                  Detalhes
+                </TableHead>
+              </TableRow>
+            </TableHeader>
+            <TableBody>
+              {isLoadingFirstPage ? (
+                Array.from({ length: 6 }).map((_, i) => (
+                  <TableRow key={`skeleton-${i}`} className="animate-pulse">
+                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-28" /></TableCell>
+                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-44" /></TableCell>
+                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-20" /></TableCell>
+                    <TableCell className="text-center"><Skeleton className="mx-auto h-8 w-24 rounded-full" /></TableCell>
+                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-10" /></TableCell>
+                    <TableCell className="text-center"><Skeleton className="mx-auto h-4 w-56" /></TableCell>
+                  </TableRow>
+                ))
+              ) : rows.length === 0 ? (
+                <TableRow>
+                  <TableCell colSpan={6} className="py-10 text-center text-sm text-neutral-500">
+                    Nenhuma execução encontrada.
+                  </TableCell>
+                </TableRow>
+              ) : (
+                rows.map((run) => {
+                  const badge = statusBadge(run.status)
+                  const eventLabel = EVENT_LABELS[run.eventType] ?? run.eventType
+                  const actionsCount = run.actionsApplied?.length ?? 0
+                  const details =
+                    run.status === "ERROR"
+                      ? run.error ?? "Erro desconhecido"
+                      : run.status === "SKIPPED"
+                        ? run.matched
+                          ? "Ignorada"
+                          : "Condições não atendidas"
+                        : actionsCount > 0
+                          ? `Aplicou ${actionsCount} ação(ões)`
+                          : "Sem alterações"
+
+                  return (
+                    <TableRow key={run.id} className="transition-colors hover:bg-cyan-50/30">
+                      <TableCell className="text-center text-sm text-neutral-700">{formatDateTime(run.createdAt)}</TableCell>
+                      <TableCell className="text-center text-sm text-neutral-700">
+                        {run.ticket ? (
+                          <div className="space-y-0.5">
+                            <div className="font-semibold text-neutral-900">#{run.ticket.reference}</div>
+                            <div className="truncate text-xs text-neutral-600" title={run.ticket.subject}>
+                              {run.ticket.subject || "—"}
+                            </div>
+                          </div>
+                        ) : (
+                          "—"
+                        )}
+                      </TableCell>
+                      <TableCell className="text-center text-sm text-neutral-700">{eventLabel}</TableCell>
+                      <TableCell className="text-center">
+                        <Badge variant={badge.variant} className="rounded-full">
+                          {badge.label}
+                        </Badge>
+                      </TableCell>
+                      <TableCell className="text-center text-sm text-neutral-700">{actionsCount}</TableCell>
+                      <TableCell className="text-center text-sm text-neutral-700 truncate" title={details}>
+                        {details}
+                      </TableCell>
+                    </TableRow>
+                  )
+                })
+              )}
+            </TableBody>
+          </Table>
+        </div>
+
+        {canLoadMore ? (
+          <div className="flex justify-center">
+            <Button
+              type="button"
+              variant="outline"
+              onClick={() => {
+                try {
+                  loadMore(20)
+                } catch (error) {
+                  toast.error(error instanceof Error ? error.message : "Falha ao carregar mais")
+                }
+              }}
+              disabled={isLoadingMore}
+              className="rounded-full"
+            >
+              {isLoadingMore ? "Carregando..." : "Carregar mais"}
+            </Button>
+          </div>
+        ) : null}
+      </div>
+    </DialogContent>
+  )
+}
+

src/components/automations/automations-manager.tsx

@@ -2,7 +2,7 @@
 
 import { useMemo, useState } from "react"
 import { useMutation, useQuery } from "convex/react"
-import { MoreHorizontal, Pencil, Plus, Trash2 } from "lucide-react"
+import { History, MoreHorizontal, Pencil, Plus, Trash2 } from "lucide-react"
 import { toast } from "sonner"
 
 import { api } from "@/convex/_generated/api"
@@ -18,8 +18,10 @@ import { Input } from "@/components/ui/input"
 import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select"
 import { Skeleton } from "@/components/ui/skeleton"
 import { Switch } from "@/components/ui/switch"
+import { Table, TableBody, TableCell, TableHead, TableHeader, TableRow } from "@/components/ui/table"
 
 import { AutomationEditorDialog } from "@/components/automations/automation-editor-dialog"
+import { AutomationRunsDialog } from "@/components/automations/automation-runs-dialog"
 
 type AutomationRow = {
   id: Id<"ticketAutomations">
@@ -38,6 +40,8 @@ type AutomationRow = {
 const TRIGGER_LABELS: Record<string, string> = {
   TICKET_CREATED: "Abertura",
   STATUS_CHANGED: "Alteração de status",
+  PRIORITY_CHANGED: "Alteração de prioridade",
+  QUEUE_CHANGED: "Alteração de fila",
   COMMENT_ADDED: "Inclusão de comentário",
   TICKET_RESOLVED: "Finalização",
 }
@@ -51,6 +55,16 @@ function formatLastRun(timestamp: number | null) {
   return new Date(timestamp).toLocaleString("pt-BR")
 }
 
+function formatConditionsSummary(conditions: unknown | null) {
+  if (!conditions || typeof conditions !== "object" || Array.isArray(conditions)) return "—"
+  const group = conditions as { op?: unknown; conditions?: unknown }
+  const list = Array.isArray(group.conditions) ? group.conditions : []
+  if (list.length === 0) return "—"
+  const op = typeof group.op === "string" ? group.op.toUpperCase() : "AND"
+  const opLabel = op === "OR" ? "OU" : "E"
+  return `${list.length} (${opLabel})`
+}
+
 export function AutomationsManager() {
   const { session, convexUserId } = useAuth()
   const tenantId = session?.user.tenantId ?? DEFAULT_TENANT_ID
@@ -61,6 +75,8 @@ export function AutomationsManager() {
 
   const [editorOpen, setEditorOpen] = useState(false)
   const [editing, setEditing] = useState<AutomationRow | null>(null)
+  const [runsOpen, setRunsOpen] = useState(false)
+  const [runsAutomation, setRunsAutomation] = useState<AutomationRow | null>(null)
 
   const list = useQuery(
     api.automations.list,
@@ -94,6 +110,11 @@ export function AutomationsManager() {
     setEditorOpen(true)
   }
 
+  const handleOpenRuns = (row: AutomationRow) => {
+    setRunsAutomation(row)
+    setRunsOpen(true)
+  }
+
   const handleToggle = async (row: AutomationRow, nextEnabled: boolean) => {
     if (!convexUserId) return
     try {
@@ -147,7 +168,9 @@ export function AutomationsManager() {
               <SelectContent className="rounded-xl">
                 <SelectItem value="all">Todos</SelectItem>
                 <SelectItem value="TICKET_CREATED">Abertura</SelectItem>
-                <SelectItem value="STATUS_CHANGED">Alteração</SelectItem>
+                <SelectItem value="STATUS_CHANGED">Status</SelectItem>
+                <SelectItem value="PRIORITY_CHANGED">Prioridade</SelectItem>
+                <SelectItem value="QUEUE_CHANGED">Fila</SelectItem>
                 <SelectItem value="COMMENT_ADDED">Comentário</SelectItem>
                 <SelectItem value="TICKET_RESOLVED">Finalização</SelectItem>
               </SelectContent>
@@ -178,6 +201,23 @@ export function AutomationsManager() {
         </CardAction>
       </CardHeader>
       <CardContent>
+        <Dialog
+          open={runsOpen}
+          onOpenChange={(next) => {
+            setRunsOpen(next)
+            if (!next) {
+              setRunsAutomation(null)
+            }
+          }}
+        >
+          <AutomationRunsDialog
+            open={runsOpen}
+            automationId={runsAutomation?.id ?? null}
+            automationName={runsAutomation?.name ?? null}
+            onClose={() => setRunsOpen(false)}
+          />
+        </Dialog>
+
         {!list ? (
           <div className="space-y-2">
             {Array.from({ length: 6 }).map((_, i) => (
@@ -190,76 +230,109 @@ export function AutomationsManager() {
           </p>
         ) : (
           <div className="overflow-x-auto">
-            <table className="min-w-full border-separate border-spacing-y-2">
+            <Table className="w-full" style={{ tableLayout: "fixed", minWidth: "980px" }}>
-              <thead>
+              <colgroup>
-                <tr className="text-left text-xs font-semibold uppercase tracking-wide text-neutral-500">
+                <col style={{ width: "320px" }} />
-                  <th className="px-2 py-1">Nome</th>
+                <col style={{ width: "190px" }} />
-                  <th className="px-2 py-1">Quando</th>
+                <col style={{ width: "120px" }} />
-                  <th className="px-2 py-1">Ações</th>
+                <col style={{ width: "100px" }} />
-                  <th className="px-2 py-1">Execuções</th>
+                <col style={{ width: "120px" }} />
-                  <th className="px-2 py-1">Última</th>
+                <col style={{ width: "230px" }} />
-                  <th className="px-2 py-1">Status</th>
+                <col style={{ width: "140px" }} />
-                  <th className="px-2 py-1 text-right"> </th>
+                <col style={{ width: "70px" }} />
-                </tr>
+              </colgroup>
-              </thead>
+              <TableHeader className="bg-slate-100/80">
-              <tbody>
+                <TableRow className="bg-transparent text-[11px] uppercase tracking-wide text-neutral-600 hover:bg-transparent">
+                  <TableHead className="px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                    Nome
+                  </TableHead>
+                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                    Quando
+                  </TableHead>
+                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                    Condições
+                  </TableHead>
+                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                    Ações
+                  </TableHead>
+                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                    Execuções
+                  </TableHead>
+                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                    Última
+                  </TableHead>
+                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                    Status
+                  </TableHead>
+                  <TableHead className="border-l border-slate-200 px-3 py-3 text-center text-[11px] font-semibold uppercase tracking-wide text-neutral-600">
+                    Ações
+                  </TableHead>
+                </TableRow>
+              </TableHeader>
+              <TableBody>
                 {filtered.map((row) => (
-                  <tr key={row.id} className="rounded-xl border border-slate-200 bg-white">
+                  <TableRow key={row.id} className="transition-colors hover:bg-cyan-50/30">
-                    <td className="px-2 py-2 text-sm font-medium text-neutral-900">{row.name}</td>
+                    <TableCell className="text-center font-semibold text-neutral-900 truncate" title={row.name}>
-                    <td className="px-2 py-2 text-sm text-neutral-700">
+                      {row.name}
-                      <div className="flex items-center gap-2">
+                    </TableCell>
+                    <TableCell className="text-center">
+                      <div className="flex items-center justify-center gap-2">
                         <Badge variant="secondary" className="rounded-full">
                           {triggerLabel(row.trigger)}
                         </Badge>
                         {row.timing === "DELAYED" && row.delayMs ? (
-                          <span className="text-xs text-neutral-500">
+                          <Badge variant="outline" className="rounded-full">
                             +{Math.round(row.delayMs / 60000)}m
-                          </span>
+                          </Badge>
                         ) : null}
                       </div>
-                    </td>
+                    </TableCell>
-                    <td className="px-2 py-2 text-sm text-neutral-700">{row.actions?.length ?? 0}</td>
+                    <TableCell className="text-center text-sm text-neutral-700">
-                    <td className="px-2 py-2 text-sm text-neutral-700">{row.runCount ?? 0}</td>
+                      {formatConditionsSummary(row.conditions)}
-                    <td className="px-2 py-2 text-sm text-neutral-700">{formatLastRun(row.lastRunAt)}</td>
+                    </TableCell>
-                    <td className="px-2 py-2">
+                    <TableCell className="text-center text-sm text-neutral-700">{row.actions?.length ?? 0}</TableCell>
-                      <div className="flex items-center gap-2">
+                    <TableCell className="text-center text-sm text-neutral-700">{row.runCount ?? 0}</TableCell>
+                    <TableCell className="text-center text-sm text-neutral-700">{formatLastRun(row.lastRunAt)}</TableCell>
+                    <TableCell className="text-center">
+                      <div className="flex items-center justify-center gap-2">
                         <Switch
                           checked={row.enabled}
                           onCheckedChange={(checked) => handleToggle(row, checked)}
+                          className="data-[state=checked]:bg-black data-[state=unchecked]:bg-slate-300"
                         />
-                        <span className="text-xs text-neutral-600">{row.enabled ? "Ativa" : "Inativa"}</span>
+                        <span className="text-xs font-medium text-neutral-700">{row.enabled ? "Ativa" : "Inativa"}</span>
                       </div>
-                    </td>
+                    </TableCell>
-                    <td className="px-2 py-2 text-right">
+                    <TableCell className="text-center">
                       <DropdownMenu>
                         <DropdownMenuTrigger asChild>
-                          <Button variant="ghost" size="icon" className="h-8 w-8">
+                          <Button variant="ghost" size="icon" className="h-9 w-9 rounded-full">
                             <MoreHorizontal className="size-4" />
                           </Button>
                         </DropdownMenuTrigger>
-                        <DropdownMenuContent align="end" className="rounded-xl">
+                      <DropdownMenuContent align="end" className="rounded-xl">
+                          <DropdownMenuItem onClick={() => handleOpenRuns(row)} className="gap-2">
+                            <History className="size-4" />
+                            Histórico
+                          </DropdownMenuItem>
                           <DropdownMenuItem onClick={() => handleEdit(row)} className="gap-2">
                             <Pencil className="size-4" />
                             Editar
                           </DropdownMenuItem>
-                          <DropdownMenuItem
+                          <DropdownMenuItem variant="destructive" onClick={() => handleDelete(row)} className="gap-2">
-                            onClick={() => handleDelete(row)}
-                            className="gap-2 text-red-600 focus:text-red-600"
-                          >
                             <Trash2 className="size-4" />
                             Excluir
                           </DropdownMenuItem>
                         </DropdownMenuContent>
                       </DropdownMenu>
-                    </td>
+                    </TableCell>
-                  </tr>
+                  </TableRow>
                 ))}
-              </tbody>
+              </TableBody>
-            </table>
+            </Table>
           </div>
         )}
       </CardContent>
     </Card>
   )
 }
-