feat(rich-text, types): Tiptap editor, SSR-safe, comments + description; stricter typing (no any) across app

- Add Tiptap editor + toolbar and rich content rendering with sanitize-html
- Fix SSR hydration (immediatelyRender: false) and setContent options
- Comments: rich text + visibility selector, typed attachments (Id<_storage>)
- New Ticket: description rich text; attachments typed; queues typed
- Convex: server-side filters using indexes; priority order rename; stronger Doc/Id typing; remove helper with any
- Schemas/Mappers: zod v4 record typing; event payload record typing; customFields typed
- UI: replace any in header/play/list/timeline/fields; improve select typings
- Build passes; only non-blocking lint warnings remain

web/package.json

@@ -33,6 +33,10 @@
     "@radix-ui/react-tooltip": "^1.2.8",
     "@tabler/icons-react": "^3.35.0",
     "@tanstack/react-table": "^8.21.3",
+    "@tiptap/extension-link": "^3.6.5",
+    "@tiptap/extension-placeholder": "^3.6.5",
+    "@tiptap/react": "^3.6.5",
+    "@tiptap/starter-kit": "^3.6.5",
     "class-variance-authority": "^0.7.1",
     "clsx": "^2.1.1",
     "convex": "^1.27.3",
@@ -44,6 +48,7 @@
     "react-dom": "19.1.0",
     "react-hook-form": "^7.64.0",
     "recharts": "^2.15.4",
+    "sanitize-html": "^2.17.0",
     "sonner": "^2.0.7",
     "tailwind-merge": "^3.3.1",
     "vaul": "^1.1.2",
@@ -55,6 +60,7 @@
     "@types/node": "^20",
     "@types/react": "^19",
     "@types/react-dom": "^19",
+    "@types/sanitize-html": "^2.16.0",
     "eslint": "^9",
     "eslint-config-next": "15.5.3",
     "prisma": "^6.16.2",