feat(rich-text, types): Tiptap editor, SSR-safe, comments + description; stricter typing (no any) across app

- Add Tiptap editor + toolbar and rich content rendering with sanitize-html
- Fix SSR hydration (immediatelyRender: false) and setContent options
- Comments: rich text + visibility selector, typed attachments (Id<_storage>)
- New Ticket: description rich text; attachments typed; queues typed
- Convex: server-side filters using indexes; priority order rename; stronger Doc/Id typing; remove helper with any
- Schemas/Mappers: zod v4 record typing; event payload record typing; customFields typed
- UI: replace any in header/play/list/timeline/fields; improve select typings
- Build passes; only non-blocking lint warnings remain

web/src/app/globals.css

@@ -112,11 +112,29 @@
   --sidebar-ring: oklch(0.71 0.15 254.6);
 }
 
-@layer base {
-  * {
-    @apply border-border outline-ring/50;
-  }
-  body {
-    @apply bg-background text-foreground font-sans antialiased;
-  }
-}
+@layer base {
+  * {
+    @apply border-border outline-ring/50;
+  }
+  body {
+    @apply bg-background text-foreground font-sans antialiased;
+  }
+}
+
+@layer components {
+  /* Tipografia básica para conteúdos rich text (Tiptap) */
+  .rich-text {
+    @apply text-foreground;
+  }
+  .rich-text p { @apply my-2; }
+  .rich-text a { @apply text-primary underline; }
+  .rich-text ul { @apply my-2 list-disc ps-5; }
+  .rich-text ol { @apply my-2 list-decimal ps-5; }
+  .rich-text li { @apply my-1; }
+  .rich-text blockquote { @apply my-3 border-l-2 border-muted-foreground/30 ps-3 text-muted-foreground; }
+  .rich-text h1 { @apply text-xl font-semibold my-3; }
+  .rich-text h2 { @apply text-lg font-semibold my-3; }
+  .rich-text h3 { @apply text-base font-semibold my-2; }
+  .rich-text code { @apply rounded bg-muted px-1 py-0.5 text-xs; }
+  .rich-text pre { @apply my-3 overflow-x-auto rounded bg-muted p-3 text-xs; }
+}