feat(rich-text, types): Tiptap editor, SSR-safe, comments + description; stricter typing (no any) across app

- Add Tiptap editor + toolbar and rich content rendering with sanitize-html
- Fix SSR hydration (immediatelyRender: false) and setContent options
- Comments: rich text + visibility selector, typed attachments (Id<_storage>)
- New Ticket: description rich text; attachments typed; queues typed
- Convex: server-side filters using indexes; priority order rename; stronger Doc/Id typing; remove helper with any
- Schemas/Mappers: zod v4 record typing; event payload record typing; customFields typed
- UI: replace any in header/play/list/timeline/fields; improve select typings
- Build passes; only non-blocking lint warnings remain

web/src/components/tickets/status-badge.tsx

@@ -1,6 +1,6 @@
-"use client"
-
-import { ticketStatusSchema } from "@/lib/schemas/ticket"
+"use client"
+
+import { ticketStatusSchema, type TicketStatus } from "@/lib/schemas/ticket"
 import { Badge } from "@/components/ui/badge"
 
 const statusConfig = {
@@ -10,11 +10,9 @@ const statusConfig = {
   ON_HOLD: { label: "Em espera", className: "bg-purple-100 text-purple-700 border-transparent" },
   RESOLVED: { label: "Resolvido", className: "bg-emerald-100 text-emerald-700 border-transparent" },
   CLOSED: { label: "Fechado", className: "bg-slate-100 text-slate-700 border-transparent" },
-} satisfies Record<(typeof ticketStatusSchema)["_type"], { label: string; className: string }>
+} satisfies Record<TicketStatus, { label: string; className: string }>
 
-type TicketStatusBadgeProps = {
-  status: (typeof ticketStatusSchema)["_type"]
-}
+type TicketStatusBadgeProps = { status: TicketStatus }
 
 export function TicketStatusBadge({ status }: TicketStatusBadgeProps) {
   const config = statusConfig[status]