feat(rich-text, types): Tiptap editor, SSR-safe, comments + description; stricter typing (no any) across app

- Add Tiptap editor + toolbar and rich content rendering with sanitize-html
- Fix SSR hydration (immediatelyRender: false) and setContent options
- Comments: rich text + visibility selector, typed attachments (Id<_storage>)
- New Ticket: description rich text; attachments typed; queues typed
- Convex: server-side filters using indexes; priority order rename; stronger Doc/Id typing; remove helper with any
- Schemas/Mappers: zod v4 record typing; event payload record typing; customFields typed
- UI: replace any in header/play/list/timeline/fields; improve select typings
- Build passes; only non-blocking lint warnings remain

web/src/components/tickets/ticket-queue-summary.tsx

@@ -15,7 +15,7 @@ interface TicketQueueSummaryProps {
 
 export function TicketQueueSummaryCards({ queues }: TicketQueueSummaryProps) {
   const fromServer = useQuery(api.queues.summary, { tenantId: DEFAULT_TENANT_ID })
-  const data: TicketQueueSummary[] = (queues ?? fromServer ?? []) as any
+  const data: TicketQueueSummary[] = (queues ?? (fromServer as TicketQueueSummary[] | undefined) ?? [])
   if (!queues && fromServer === undefined) {
     return (
       <div className="grid gap-4 md:grid-cols-2 xl:grid-cols-3">