feat(rich-text, types): Tiptap editor, SSR-safe, comments + description; stricter typing (no any) across app

- Add Tiptap editor + toolbar and rich content rendering with sanitize-html
- Fix SSR hydration (immediatelyRender: false) and setContent options
- Comments: rich text + visibility selector, typed attachments (Id<_storage>)
- New Ticket: description rich text; attachments typed; queues typed
- Convex: server-side filters using indexes; priority order rename; stronger Doc/Id typing; remove helper with any
- Schemas/Mappers: zod v4 record typing; event payload record typing; customFields typed
- UI: replace any in header/play/list/timeline/fields; improve select typings
- Build passes; only non-blocking lint warnings remain

web/src/components/tickets/ticket-timeline.tsx

@@ -56,12 +56,12 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
                   {entry.payload?.actorName ? (
                     <span className="flex items-center gap-1 text-xs text-muted-foreground">
                       <Avatar className="size-5">
-                        <AvatarImage src={entry.payload.actorAvatar} alt={entry.payload.actorName} />
+                        <AvatarImage src={entry.payload?.actorAvatar as string | undefined} alt={String(entry.payload?.actorName ?? "")} />
                         <AvatarFallback>
-                          {entry.payload.actorName.split(' ').slice(0,2).map((p:string)=>p[0]).join('').toUpperCase()}
+                          {String(entry.payload?.actorName ?? '').split(' ').slice(0,2).map((p:string)=>p[0]).join('').toUpperCase()}
                         </AvatarFallback>
                       </Avatar>
-                      por {entry.payload.actorName}
+                      por {String(entry.payload?.actorName ?? '')}
                     </span>
                   ) : null}
                   <span className="text-xs text-muted-foreground">
@@ -69,7 +69,7 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
                   </span>
                 </div>
                 {(() => {
-                  const p: any = entry.payload || {}
+                  const p = (entry.payload || {}) as { toLabel?: string; to?: string; assigneeName?: string; assigneeId?: string; queueName?: string; queueId?: string; requesterName?: string; authorName?: string; authorId?: string }
                   let message: string | null = null
                   if (entry.type === "STATUS_CHANGED" && (p.toLabel || p.to)) message = `Status alterado para ${p.toLabel || p.to}`
                   if (entry.type === "ASSIGNEE_CHANGED" && (p.assigneeName || p.assigneeId)) message = `Responsável alterado${p.assigneeName ? ` para ${p.assigneeName}` : ""}`