feat(rich-text, types): Tiptap editor, SSR-safe, comments + description; stricter typing (no any) across app

- Add Tiptap editor + toolbar and rich content rendering with sanitize-html
- Fix SSR hydration (immediatelyRender: false) and setContent options
- Comments: rich text + visibility selector, typed attachments (Id<_storage>)
- New Ticket: description rich text; attachments typed; queues typed
- Convex: server-side filters using indexes; priority order rename; stronger Doc/Id typing; remove helper with any
- Schemas/Mappers: zod v4 record typing; event payload record typing; customFields typed
- UI: replace any in header/play/list/timeline/fields; improve select typings
- Build passes; only non-blocking lint warnings remain

web/src/components/tickets/tickets-view.tsx

@@ -7,6 +7,7 @@ import { useQuery } from "convex/react"
 import { api } from "@/convex/_generated/api"
 import { DEFAULT_TENANT_ID } from "@/lib/constants"
 import { mapTicketsFromServerList } from "@/lib/mappers/ticket"
+import type { Ticket, TicketQueueSummary } from "@/lib/schemas/ticket"
 import { TicketsFilters, TicketFiltersState, defaultTicketFilters } from "@/components/tickets/tickets-filters"
 import { TicketsTable } from "@/components/tickets/tickets-table"
 import { Spinner } from "@/components/ui/spinner"
@@ -14,7 +15,7 @@ import { Spinner } from "@/components/ui/spinner"
 export function TicketsView() {
   const [filters, setFilters] = useState<TicketFiltersState>(defaultTicketFilters)
 
-  const queues = useQuery(api.queues.summary, { tenantId: DEFAULT_TENANT_ID })
+  const queues = useQuery(api.queues.summary, { tenantId: DEFAULT_TENANT_ID }) as TicketQueueSummary[] | undefined
   const ticketsRaw = useQuery(api.tickets.list, {
     tenantId: DEFAULT_TENANT_ID,
     status: filters.status ?? undefined,
@@ -24,16 +25,16 @@ export function TicketsView() {
     search: filters.search || undefined,
   })
 
-  const tickets = useMemo(() => mapTicketsFromServerList((ticketsRaw ?? []) as any[]), [ticketsRaw])
+  const tickets = useMemo(() => mapTicketsFromServerList((ticketsRaw ?? []) as unknown[]), [ticketsRaw])
 
   const filteredTickets = useMemo(() => {
     if (!filters.queue) return tickets
-    return tickets.filter((t: any) => t.queue === filters.queue)
+    return tickets.filter((t: Ticket) => t.queue === filters.queue)
   }, [tickets, filters.queue])
 
   return (
     <div className="flex flex-col gap-6 px-4 lg:px-6">
-      <TicketsFilters onChange={setFilters} queues={(queues ?? []).map((q: any) => q.name)} />
+      <TicketsFilters onChange={setFilters} queues={(queues ?? []).map((q) => q.name)} />
       {ticketsRaw === undefined ? (
         <div className="rounded-xl border bg-card p-4">
           <div className="grid gap-3">
@@ -46,7 +47,7 @@ export function TicketsView() {
           </div>
         </div>
       ) : (
-        <TicketsTable tickets={filteredTickets as any} />
+        <TicketsTable tickets={filteredTickets} />
       )}
     </div>
   )