feat(rich-text, types): Tiptap editor, SSR-safe, comments + description; stricter typing (no any) across app

- Add Tiptap editor + toolbar and rich content rendering with sanitize-html
- Fix SSR hydration (immediatelyRender: false) and setContent options
- Comments: rich text + visibility selector, typed attachments (Id<_storage>)
- New Ticket: description rich text; attachments typed; queues typed
- Convex: server-side filters using indexes; priority order rename; stronger Doc/Id typing; remove helper with any
- Schemas/Mappers: zod v4 record typing; event payload record typing; customFields typed
- UI: replace any in header/play/list/timeline/fields; improve select typings
- Build passes; only non-blocking lint warnings remain

web/src/lib/mappers/ticket.ts

@@ -60,7 +60,7 @@ const serverEventSchema = z.object({
 
 const serverTicketWithDetailsSchema = serverTicketSchema.extend({
   description: z.string().optional().nullable(),
-  customFields: z.record(z.any()).default({}).optional(),
+  customFields: z.record(z.string(), z.any()).optional(),
   timeline: z.array(serverEventSchema),
   comments: z.array(serverCommentSchema),
 });
@@ -76,7 +76,6 @@ export function mapTicketFromServer(input: unknown) {
     firstResponseAt: s.firstResponseAt ? new Date(s.firstResponseAt) : null,
     resolvedAt: s.resolvedAt ? new Date(s.resolvedAt) : null,
   };
-  // Já validamos o formato recebido (serverTicketSchema). Retornamos no shape da UI.
   return ui as unknown as z.infer<typeof ticketSchema>;
 }
 
@@ -88,6 +87,7 @@ export function mapTicketWithDetailsFromServer(input: unknown) {
   const s = serverTicketWithDetailsSchema.parse(input);
   const ui = {
     ...s,
+    customFields: (s.customFields ?? {}) as Record<string, unknown>,
     lastTimelineEntry: s.lastTimelineEntry ?? undefined,
     updatedAt: new Date(s.updatedAt),
     createdAt: new Date(s.createdAt),