feat(rich-text, types): Tiptap editor, SSR-safe, comments + description; stricter typing (no any) across app

- Add Tiptap editor + toolbar and rich content rendering with sanitize-html
- Fix SSR hydration (immediatelyRender: false) and setContent options
- Comments: rich text + visibility selector, typed attachments (Id<_storage>)
- New Ticket: description rich text; attachments typed; queues typed
- Convex: server-side filters using indexes; priority order rename; stronger Doc/Id typing; remove helper with any
- Schemas/Mappers: zod v4 record typing; event payload record typing; customFields typed
- UI: replace any in header/play/list/timeline/fields; improve select typings
- Build passes; only non-blocking lint warnings remain

web/src/lib/schemas/ticket.ts

@@ -56,12 +56,12 @@ export const ticketCommentSchema = z.object({
 })
 export type TicketComment = z.infer<typeof ticketCommentSchema>
 
-export const ticketEventSchema = z.object({
-  id: z.string(),
-  type: z.string(),
-  payload: z.record(z.any()).optional(),
-  createdAt: z.coerce.date(),
-})
+export const ticketEventSchema = z.object({
+  id: z.string(),
+  type: z.string(),
+  payload: z.record(z.string(), z.any()).optional(),
+  createdAt: z.coerce.date(),
+})
 export type TicketEvent = z.infer<typeof ticketEventSchema>
 
 export const ticketSchema = z.object({
@@ -100,12 +100,12 @@ export const ticketSchema = z.object({
 })
 export type Ticket = z.infer<typeof ticketSchema>
 
-export const ticketWithDetailsSchema = ticketSchema.extend({
-  description: z.string().optional(),
-  customFields: z.record(z.any()).default({}),
-  timeline: z.array(ticketEventSchema),
-  comments: z.array(ticketCommentSchema),
-})
+export const ticketWithDetailsSchema = ticketSchema.extend({
+  description: z.string().optional(),
+  customFields: z.record(z.string(), z.any()).optional(),
+  timeline: z.array(ticketEventSchema),
+  comments: z.array(ticketCommentSchema),
+})
 export type TicketWithDetails = z.infer<typeof ticketWithDetailsSchema>
 
 export const ticketQueueSummarySchema = z.object({