Ajusta timeline, comentários internos e contadores de trabalho

src/app/api/tickets/[id]/export/pdf/route.ts

@@ -16,6 +16,7 @@ import { env } from "@/lib/env"
 import { assertAuthenticatedSession } from "@/lib/auth-server"
 import { mapTicketWithDetailsFromServer } from "@/lib/mappers/ticket"
 import { DEFAULT_TENANT_ID } from "@/lib/constants"
+import { TICKET_TIMELINE_LABELS } from "@/lib/ticket-timeline-labels"
 
 // Force Node.js runtime for pdfkit compatibility
 export const runtime = "nodejs"
@@ -53,25 +54,6 @@ const channelLabel: Record<string, string> = {
   OTHER: "Outro",
 }
 
-const timelineLabel: Record<string, string> = {
-  CREATED: "Chamado criado",
-  STATUS_CHANGED: "Status atualizado",
-  ASSIGNEE_CHANGED: "Responsável alterado",
-  COMMENT_ADDED: "Novo comentário",
-  COMMENT_EDITED: "Comentário editado",
-  ATTACHMENT_REMOVED: "Anexo removido",
-  QUEUE_CHANGED: "Fila alterada",
-  PRIORITY_CHANGED: "Prioridade alterada",
-  WORK_STARTED: "Atendimento iniciado",
-  WORK_PAUSED: "Atendimento pausado",
-  CATEGORY_CHANGED: "Categoria alterada",
-  MANAGER_NOTIFIED: "Gestor notificado",
-  SUBJECT_CHANGED: "Assunto atualizado",
-  SUMMARY_CHANGED: "Resumo atualizado",
-  VISIT_SCHEDULED: "Visita agendada",
-  CSAT_RECEIVED: "CSAT recebido",
-  CSAT_RATED: "CSAT avaliado",
-}
 
 function formatDateTime(date: Date | null | undefined) {
   if (!date) return "—"
@@ -485,7 +467,7 @@ export async function GET(_request: Request, context: { params: Promise<{ id: st
     doc.moveDown(0.6)
     const timelineSorted = [...ticket.timeline].sort((a, b) => a.createdAt.getTime() - b.createdAt.getTime())
     timelineSorted.forEach((event) => {
-      const label = timelineLabel[event.type] ?? event.type
+      const label = TICKET_TIMELINE_LABELS[event.type] ?? event.type
       doc
         .font(hasInter ? "Inter-Bold" : "Helvetica-Bold")
         .fontSize(11)