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Ajusta timeline, comentários internos e contadores de trabalho

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This commit is contained in:
Esdras Renan 2025-10-07 22:12:18 -03:00
parent ee18619519
commit ef25cbe799
7 changed files with 212 additions and 69 deletions
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70
src/components/tickets/ticket-timeline.tsx
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@ -2,11 +2,13 @@ import { format } from "date-fns"
import type { ComponentType, ReactNode } from "react"
import { ptBR } from "date-fns/locale"
import {
IconCalendar,
IconClockHour4,
IconFolders,
IconNote,
IconPaperclip,
IconSquareCheck,
IconStar,
IconUserCircle,
} from "@tabler/icons-react"
@ -14,6 +16,7 @@ import type { TicketWithDetails } from "@/lib/schemas/ticket"
import { Card, CardContent } from "@/components/ui/card"
import { Avatar, AvatarFallback, AvatarImage } from "@/components/ui/avatar"
import { Separator } from "@/components/ui/separator"
import { TICKET_TIMELINE_LABELS } from "@/lib/ticket-timeline-labels"
const timelineIcons: Record<string, ComponentType<{ className?: string }>> = {
CREATED: IconUserCircle,
@ -29,23 +32,13 @@ const timelineIcons: Record<string, ComponentType<{ className?: string }>> = {
PRIORITY_CHANGED: IconSquareCheck,
ATTACHMENT_REMOVED: IconPaperclip,
CATEGORY_CHANGED: IconFolders,
MANAGER_NOTIFIED: IconUserCircle,
VISIT_SCHEDULED: IconCalendar,
CSAT_RECEIVED: IconStar,
CSAT_RATED: IconStar,
}
const timelineLabels: Record<string, string> = {
CREATED: "Criado",
STATUS_CHANGED: "Status alterado",
ASSIGNEE_CHANGED: "Responsável alterado",
COMMENT_ADDED: "Comentário adicionado",
COMMENT_EDITED: "Comentário editado",
WORK_STARTED: "Atendimento iniciado",
WORK_PAUSED: "Atendimento pausado",
SUBJECT_CHANGED: "Assunto atualizado",
SUMMARY_CHANGED: "Resumo atualizado",
QUEUE_CHANGED: "Fila alterada",
PRIORITY_CHANGED: "Prioridade alterada",
ATTACHMENT_REMOVED: "Anexo removido",
CATEGORY_CHANGED: "Categoria alterada",
}
const timelineLabels: Record<string, string> = TICKET_TIMELINE_LABELS
interface TicketTimelineProps {
ticket: TicketWithDetails
@ -122,6 +115,17 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
pauseReason?: string
pauseReasonLabel?: string
pauseNote?: string
managerName?: string
managerUserName?: string
manager?: string
managerId?: string
managerUserId?: string
scheduledFor?: number | string
scheduledAt?: number | string
score?: number
rating?: number
maxScore?: number
max?: number
}
let message: ReactNode = null
@ -182,6 +186,42 @@ export function TicketTimeline({ ticket }: TicketTimelineProps) {
message = "Categoria removida"
}
}
if (entry.type === "MANAGER_NOTIFIED") {
const manager =
payload.managerName ??
payload.managerUserName ??
payload.manager ??
payload.managerId ??
payload.managerUserId
message = manager ? `Gestor notificado: ${manager}` : "Gestor notificado"
}
if (entry.type === "VISIT_SCHEDULED") {
const scheduledRaw = payload.scheduledFor ?? payload.scheduledAt
let formatted: string | null = null
if (typeof scheduledRaw === "number" || typeof scheduledRaw === "string") {
const date = new Date(scheduledRaw)
if (!Number.isNaN(date.getTime())) {
formatted = format(date, "dd MMM yyyy HH:mm", { locale: ptBR })
}
}
message = formatted ? `Visita agendada para ${formatted}` : "Visita agendada"
}
if (entry.type === "CSAT_RECEIVED") {
message = "CSAT recebido"
}
if (entry.type === "CSAT_RATED") {
const score = typeof payload.score === "number" ? payload.score : payload.rating
const maxScore =
typeof payload.maxScore === "number"
? payload.maxScore
: typeof payload.max === "number"
? payload.max
: undefined
message =
typeof score === "number"
? `CSAT avaliado: ${score}${typeof maxScore === "number" ? `/${maxScore}` : ""}`
: "CSAT avaliado"
}
if (!message) return null
return (