diff --git a/src/components/tickets/ticket-custom-fields.tsx b/src/components/tickets/ticket-custom-fields.tsx
index 9e11a7b..e75c852 100644
--- a/src/components/tickets/ticket-custom-fields.tsx
+++ b/src/components/tickets/ticket-custom-fields.tsx
@@ -276,7 +276,7 @@ export function TicketCustomFieldsSection({ ticket }: TicketCustomFieldsSectionP
       }
       payload.push({
         fieldId: field.id as Id<"ticketFields">,
-        value: normalized.value,
+        value: "value" in normalized ? normalized.value : null,
       })
     }