diff --git a/convex/tickets.ts b/convex/tickets.ts
index fe50efd..834a4d9 100644
--- a/convex/tickets.ts
+++ b/convex/tickets.ts
@@ -3178,14 +3178,17 @@ export const postChatMessage = mutation({
     }
 
     const trimmedBody = body.replace(/\r\n/g, "\n").trim()
-    if (trimmedBody.length === 0) {
-      throw new ConvexError("Digite uma mensagem para enviar no chat")
+    const files = attachments ?? []
+
+    // Validar que há pelo menos texto ou anexo
+    if (trimmedBody.length === 0 && files.length === 0) {
+      throw new ConvexError("Digite uma mensagem ou anexe um arquivo")
     }
     if (trimmedBody.length > 4000) {
       throw new ConvexError("Mensagem muito longa (máx. 4000 caracteres)")
     }
 
-    const files = attachments ?? []
+    // Validar anexos
     if (files.length > 5) {
       throw new ConvexError("Envie até 5 arquivos por mensagem")
     }
@@ -3196,13 +3199,14 @@ export const postChatMessage = mutation({
       }
     }
 
-    const normalizedBody = await normalizeTicketMentions(ctx, trimmedBody, { user: participant.user, role: participant.role ?? "" }, ticketDoc.tenantId)
-    const plainLength = plainTextLength(normalizedBody)
-    if (plainLength === 0) {
-      throw new ConvexError("A mensagem está vazia após a formatação")
-    }
-    if (plainLength > 4000) {
-      throw new ConvexError("Mensagem muito longa (máx. 4000 caracteres)")
+    // Normalizar corpo apenas se houver texto
+    let normalizedBody = ""
+    if (trimmedBody.length > 0) {
+      normalizedBody = await normalizeTicketMentions(ctx, trimmedBody, { user: participant.user, role: participant.role ?? "" }, ticketDoc.tenantId)
+      const plainLength = plainTextLength(normalizedBody)
+      if (plainLength > 4000) {
+        throw new ConvexError("Mensagem muito longa (máx. 4000 caracteres)")
+      }
     }
 
     const authorSnapshot: CommentAuthorSnapshot = {
diff --git a/src/components/chat/chat-widget.tsx b/src/components/chat/chat-widget.tsx
index f973276..14912a6 100644
--- a/src/components/chat/chat-widget.tsx
+++ b/src/components/chat/chat-widget.tsx
@@ -22,10 +22,9 @@ import {
   X,
   Minimize2,
   User,
-  Headphones,
   ChevronDown,
   WifiOff,
-  PhoneOff,
+  XCircle,
   Paperclip,
   FileText,
   Image as ImageIcon,
@@ -428,7 +427,7 @@ export function ChatWidget() {
               </div>
               <div>
                 <div className="flex items-center gap-2">
-                  <p className="text-sm font-semibold text-slate-900">Chat Ativo</p>
+                  <p className="text-sm font-semibold text-slate-900">Chat</p>
                   {/* Indicador online/offline */}
                   {liveChat?.hasMachine && (
                     machineOnline ? (
@@ -464,7 +463,7 @@ export function ChatWidget() {
                 {isEndingChat ? (
                   <Spinner className="size-3.5" />
                 ) : (
-                  <PhoneOff className="size-3.5" />
+                  <XCircle className="size-3.5" />
                 )}
                 <span className="hidden sm:inline">Encerrar</span>
               </Button>
@@ -548,7 +547,7 @@ export function ChatWidget() {
                           isOwn ? "bg-black text-white" : "bg-slate-200 text-slate-600"
                         )}
                       >
-                        {isOwn ? <Headphones className="size-3.5" /> : <User className="size-3.5" />}
+                        {isOwn ? <MessageCircle className="size-3.5" /> : <User className="size-3.5" />}
                       </div>
                       <div
                         className={cn(